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Section 55:Personal (Residential) Customer Options

Part 4:Calling Plans - Friends & Family Mobile


Subpart 2:Friends & Family Mobile inclusive with Unlimited Evening & Weekend Plan with a 12 month renewal contract

This tariff is available to eligible new and existing residential customers who agree to take Unlimited Evening & Weekend Plan for an initial minimum period of 12 months and any 12 month renewal period. This tariff is available for new supply from 16th September 2008 for customers who opt in.

This tariff allows customers selecting a 12 month renewal contract on Unlimited Evening & Weekend Plan to benefit from a discount of £3.00inc VAT per month plus a discount of £1.50inc VAT per month in respect of Friends & Family Mobile. The full charge for Line Rental of £13.60inc VAT per month will apply during the initial minimum period and any renewal period. Friends & Family Mobile call prices for calls to UK Mobiles are detailed in Section 55 Part 4 Sub part 1 of this Price List. Details of how we will apply the relevant monthly credits to the customer's bill will be given in a confirmation letter at time of first joining the tariff. For BT Pay&Call customers (BT Pay&Call was withdrawn on 31st December 2009) the credits will be added to their Pay&Call Moneybox account.

Customers taking this tariff must remain on Unlimited Evening & Weekend Plan for the initial minimum period of 12 months from the date of sign up and any 12 month renewal period.

If the customer decides to end their contract within the 12 month minimum term or any renewal period, they will incur a single charge of £3.00for each month left of the minimum term

Customers ceasing this tariff at the end of the minimum period or any renewal period will remain on the Unlimited Evening & Weekend Plan and Friends & Family Mobile tariffs and pay the standard charges, currently £16.60 inc VAT per month for Unlimited Evening and Weekend Plan, which includes line rental, and £1.50 inc VAT per month for Friends & Family Mobile. Customers wishing to move to a new Calling Plan or cancel Friends & Family Mobile may do so by contacting BT.

Eligibility

This tariff is available to eligible new and existing residential customers with one of the following:

Calling Plans

BT Together - Local Calls Option

BT Working Together (for residential lines)

BT Basic

Service is provided under the Conditions for BT Telephony Services and the additional conditions set out below:

1. BT Together - Local Calls Option, and BT Working Together are no longer available for new supply, so customers taking this tariff will not be able to return to these packages.

2. Customers cannot generally upgrade or downgrade during the minimum period or any renewal period. Customers should contact BT for further information about moving or upgrading as some exceptions may apply.

3. Customers who qualify for BT Basic may migrate without fulfilling the remainder of their initial minimum period or any renewal period.

4. Customers moving home and retaining an account with BT will take any remaining initial minimum period or renewal period with them.

5. At the end of the initial minimum period of 12 months or any renewal period, this tariff will be automatically renewed for a further 12 month period unless the customer tells BT that they do not wish to continue. BT will write to the customer nearer the time to remind them that the end of their initial minimum period or renewal period is approaching, and letting them know what to do should they not wish to renew this tariff.

6. BT reserves the right to withdraw this tariff at any time.

7. All prices are subject to change.

8. At the end of the 12 month initial minimum period this contract will be automatically renewed for a further 12 month period commencing on expiry of the previous minimum period ("renewal date"). If the customer does not wish to renew this contract, they must let BT know before the renewal date.

For Customers who have Paper-free billing deduct £1.25inc VAT per month.

If customers do not pay by Direct Debit or Monthly Payment Plan they will be charged a payment processing fee of [Price] £1.80 (Incl. VAT) per month or [Price] £5.40 (Incl.VAT) for every three month period by BT Payment Services Limited, a wholly owned subsidiary of BT. This This fee is not subject to VAT. This fee will be deducted from any money paid before any payment is allocated against charges for service. All amounts due which are not paid by Direct Debit or Monthly Payment Plan will be collected by BT Payments Services Limited.

The £1.25inc VAT Paper-free billing discount is only available to customers paying by Direct Debit or the Monthly Payment Plan and who spend at least £13.60inc VAT ( £11.33exc VAT) on rental charges. Not all of our services are available for Paper-free billing.