BT Price List

Section 56:Business Customer Options

Part 18:BT Business VoIP Services

Subpart 2:Pricing Information

Please see Notice 13/09 BT Business Broadband Voice Free UK Calls Special Offer for details of a Special Offer.

Dialled Call Charges

See General Notes Section Dialled Call Charges for details of Call Duration and Call Charges rounding.

Business Broadband Voice Pricing Information

From 26th October 2009 there are three Business Broadband Voice pricing packages which are as follows:

Broadband Voice with Free UK Calls
Broadband Voice with Free UK Calls and IP Phone,
Broadband Voice Unlimited Call Package
All packages are available with and without Business One Plan Variant

i) Business Broadband Voice fees are as follows:

Connection Charges

	Connection Charge
	Exc VAT	Inc VAT
	£	£
First Lines	0.00	0.00
Subsequent Lines	0.00	0.00

Monthly Payments

Customers with contracts signed before 26 October 2009 (not available for new supply from 26th October 2009)

	Monthly Payments
	Monthly Payments
	Exc VAT	Inc VAT
	£(pm)	£(pm)
Business Broadband Voice First line rental	5.00*	5.75*
Business Broadband Voice - Subsequent lines rental	5.00	5.75
Geographic Number (per number)	2.99	3.44
BT Call Minder for Business VoIP	2.50	2.88

* FREE Broadband Voice line offer available to BT Business Total Broadband customers

Paragraphs 1-5 below apply to customers with contracts signed before 26 October 2009 (not available for new supply)

Eligibility

1. Open to all UK businesses that order BT Business Broadband Voice when placing a new order or agreeing to a further minimum term for BT Business Total Broadband before 26th October 2009.

2. The connection fee for the first line only will be waived together with the monthly charges for the duration of the BT Business Broadband Voice contract

3. Conditions

3.1 Customers must have a BT PSTN line, order BT Business Broadband Voice and place an order or agree to a further minimum term for BT Business Total Broadband.

3.2 An outgoing call must be made using the first line:

(a) within 90 days of placement of the order for the Services, and subsequently

(b) at least every 90 days from the Service Start Date.

Failure to do so may result in suspension or termination, at BT's option, of the Service to the first line.

3.3 This will not apply where the first line of the BT Business Broadband Voice service is provided to any UK businesses ordering the BT Business Broadband Voice Plus product.

3.4 Eligible customers wishing to switch to a free BT Business Broadband Voice line from an existing chargeable first line will be charged for any remaining period of the chargeable first line minimum period.

3.5 Except as expressly stated, the standard terms and conditions for the relevant service will apply in addition to these terms and conditions.

4. Notes

4.1 Any calls made using the BT Business Broadband Voice service must be paid for at applicable standard rates.

4.2 Any additional BT Business Broadband Voice lines will be subject to applicable standard monthly rental charges.

5 General Notes

5.1. Business Broadband Voice Customer Equipment may be required (such as Broadband Voice Telephone Adapter).

5.2. Customers must have:

BT PSTN Line
Business Broadband from BT
Appropriate Business Broadband Voice Customer Equipment ( a Broadband Voice Telephone Adapter may be required)

5.3. Business Broadband Voice includes:

Calls as below
VoIP Calling Features
1571 for Business VoIP (although Customers may, subject to the additional charges set out above, upgrade to BT Call Minder for Business VoIP). Further details on the functionality of 1571 for Business VoIP & BT Call Minder for Business VoIP are available at www.bt.com/businessbroadbandvoice

Monthly Payments

Customers with contracts signed on or after 26 October 2009

	Monthly Payments
	Exc VAT	Inc VAT
	£ (pm)	£ (pm)
Business Broadband Voice with Free UK calls line rental - 1 year contract	7.50	8.63
Business Broadband Voice with Free UK calls line rental - 2 year contract	5.00	5.75
Business Broadband Voice with Free UK calls line rental - 2 year contract with IP Phone	7.50	8.63
Geographic Number (per number)	2.99	3.44
BT Call Minder for Business VoIP	2.50	2.88
Geographic Number / any ported* number to the service (first number per line in area / out of area)	0.00	0.00
Geographic Number / any ported* number to the service (subsequent number per line)	2.99	3.44

*Geographic Number Portability Import enables the customer of an Other Licensed Operator (OLO), to transfer the number associated with their fixed telephony service from the OLO to BT. A telephone number which had previously been exported to the OLO from BT can also be imported.

13/09 BT Business Broadband Voice Free UK Calls Special Offer to Special Offer Notice for Inclusive 500 minutes of Local and National Calls.

Eligibility

1. Open to all UK businesses that order BT Business Broadband Voice.

2. Conditions

2.1 Customers must have a BT PSTN line and BT Business Broadband to order BT Business Broadband Voice

2.2 Except as expressly stated, the standard terms and conditions for the relevant service will apply in addition to these terms and conditions.

2.3 There is a maximum limit of two Broadband Voice lines per BT Business Broadband connection

2.4 If customers select the Broadband Voice Unlimited Call Package they must have a Broadband Voice line.

Minimum Period

2.5 The Minimum Period is 1 or 2 years as specified on the order.

Free UK Inland Calls Special Offer

2.6 Free UK Inland Calls: For Terms and Conditions see 13/09 BT Business Broadband Voice Free UK Calls Special Offer

3. Notes

3.1 Any calls made using the BT Business Broadband Voice service must be paid for at applicable standard rates.

3.2 Any additional BT Business Broadband Voice lines will be subject to applicable standard monthly rental charges

4. General Notes

4.1 Customers must have:

BT PSTN Line

Business Broadband from BT

Business Hub from BT

Appropriate Business Broadband Voice Customer Equipment (a Broadband Voice Telephone Adapter may be required)

4.2 Business Broadband Voice includes:

Calls as below

VoIP Calling Features

1 Geographic number (in area / out of area)

1571 for Business VoIP (although Customers may, subject to the additional charges set out above, upgrade to BT Call Minder for Business VoIP). Further details on the functionality of 1571 for Business VoIP & BT Call Minder for Business VoIP are available at www.bt.com/businessbroadbandvoice

Business Broadband Voice Calls

Business Broadband Voice Calls will be priced as follows:

BT Business Broadband Voice Calls to BT Broadband Voice Numbers

BT BBV to BT BBV Calls	At all times
	Per Minute (up to Price Cap)		Price Cap (maximum charge for up to 60 mins)		Set Up fee
	Exc VAT	Inc VAT	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	pence	pence	pence	pence	pence	pence
Local and National	0.000	0.000	0.000	0.000	0.000	0.000

Business Broadband Voice Inland Capped Calls

Inland Capped Calls	At all times
	Per Minute (up to Price Cap)		Price Cap (maximum charge for up to 60 mins)		Set Up fee
	Exc VAT	Inc VAT	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	pence	pence	pence	pence	pence	pence
Local and National	2.600	2.990	5.000	5.750	2.000	2.300

Business Broadband Voice Non-geographic Calls

			Per minute
Non-geographic (NTS) Call Prices*	Daytime		Evenings & night-time		Weekend
	Exc.VAT pence	Inc.VAT pence	Exc.VAT pence	Inc.VAT pence	Exc.VAT pence	Inc.VAT pence
0845 NTS	2.550	2.933	0.850	0.978	0.850	0.978

Business Broadband Voice Fixed to Mobile Calls

Fixed to Mobile Call Prices*			Per minute
Uncapped Call Prices	Daytime		Evenings & night-time		Weekend
	Exc.VAT	Inc.VAT	Exc.VAT	Inc.VAT	Exc.VAT	Inc.VAT
	pence	pence	pence	pence	pence	pence
fm2	20.434	23.500	14.487	16.660	6.508	7.485
fm6	17.890	20.574	13.710	15.767	15.140	17.411
fm10	13.120	15.088	11.875	13.657	5.035	5.791
fm11	11.500	13.225	13.300	15.295	13.300	15.295
fm12	9.223	10.607	10.672	12.273	10.672	12.273
fm13	12.294	14.139	12.097	13.912	6.758	7.772

* Minimum call charge applies, please see note 2.

Fixed to Mobile call prices
Capped Call Prices*	Exc.VAT Pence per minute	Inc.VAT Pence per minute	Exc.VAt Price Cap (in pence)	Inc.VAT Price Cap (in pence)	Exc.VAT Set up Fee (in pence)	Inc.VAT Set up Fee (in pence)
fm1	10.000	11.500	20.000	23.000	7.000	8.050
fm3	10.000	11.500	20.000	23.000	7.000	8.050
fm4	10.000	11.500	20.000	23.000	7.000	8.050
fm5	10.000	11.500	20.000	23.000	7.000	8.050
fm7	10.000	11.500	20.000	23.000	7.000	8.050
fm8	10.000	11.500	20.000	23.000	7.000	8.050
fm9	10.000	11.500	20.000	23.000	7.000	8.050

*Calls to FM2, FM6, FM10, FM11, FM12 and FM13 are not available with a capped price and will be charged at the uncapped rates shown above.

Calls from Northern Ireland to the Republic of Ireland are charged as an International call as below (except where the call is being made from a Business Broadband Voice line which has a Northern Ireland geographic number associated with it, in which case, the call will be charged at Inland call rates).

There is no facility fee for 3 Way calls and any Reminder calls are charged as a local call

Business Broadband Voice International Direct Dialled Calls

International Direct Dialled Calls to fixed phone numbers and mobile phone numbers (mobile includes other special and higher rate services phone numbers). Full details of the destinations and number ranges to which this applies are shown at Section 2Part 17.

Calls to International Direct Dialled (IDD) fixed phone numbers are capped. The applicable cap set up fees, fixed pence per minute rate, price cap and mobile pence per minute rate per country are as follows. Call prices are subject to the Capped Call Fair usage policy (Sub part 3 refers).

IDD Country	Capped Set Up Fee		Fixed Pence Per minute		Price Cap (maximum charge for up to 60 mins)		Mobile Pence per minute
	Exc VAT	Inc VAT	Exc VAT	Inc VAT	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	p	p	p	p	p	p	p	p
Afghanistan	9.00	10.350	50.00	57.500	3000.00	3450.000	111.27	127.961
Albania	9.00	10.350	10.00	11.500	300.00	345.000	61.27	70.461
Algeria	9.00	10.350	10.00	11.500	300.00	345.000	61.27	70.461
Andorra	3.00	3.450	5.00	5.750	20.00	23.000	46.27	53.211
Angola	9.00	10.350	12.00	13.800	600.00	690.000	111.27	127.961
Anguilla	9.00	10.350	20.00	23.000	550.00	632.500	71.27	81.97
Antarctica Australian Territory	9.00	10.350	120.00	138.000	3000.00	3450.000	N/A	N/A
Antigua & Barbuda	9.00	10.350	20.00	23.000	550.00	632.500	71.27	81.961
Antilles (Netherlands)	9.00	10.350	10.00	11.500	300.00	345.000	81.27	93.461
Argentina	9.00	10.350	1.60	1.840	20.00	23.000	91.27	104.961
Armenia	9.00	10.350	7.50	8.625	300.00	345.000	81.27	93.461
Aruba	9.00	10.350	10.00	11.500	300.00	345.000	81.27	93.461
Ascension Island	9.00	10.350	50.00	57.500	450.00	517.500	N/A	N/A
Australia	3.00	3.450	3.50	4.025	20.00	23.000	32.02	36.823
Austria	3.00	3.450	2.00	2.300	20.00	23.000	26.27	30.211
Azerbaijai Republic	9.00	10.350	12.00	13.800	300.00	345.000	71.27	81.961
Azores	9.00	10.350	7.50	8.625	300.00	345.000	41.27	47.461
Bahamas	9.00	10.350	7.50	8.625	300.00	345.000	N/A	N/A
Bahrain	9.00	10.350	12.00	13.800	300.00	345.000	81.27	93.461
Bangladesh	9.00	10.350	8.80	10.120	525.00	603.750	41.27	47.461
Barbados	9.00	10.350	12.00	13.800	300.00	345.000	71.27	81.961
Belarus	9.00	10.350	20.00	23.000	550.00	632.500	71.27	81.961
Belgium	3.00	3.450	2.00	2.300	15.00	17.250	26.27	30.211
Belize	9.00	10.350	12.00	13.800	300.00	345.000	91.27	104.961
Benin	9.00	10.350	10.00	11.500	600.00	690.000	91.27	104.961
Bermuda	3.00	3.450	7.50	8.625	20.00	23.000	71.27	81.961
Bhutan	9.00	10.350	15.00	17.250	600.00	690.000	91.27	104.961
Bolivia	9.00	10.350	7.50	8.625	300.00	345.000	111.27	127.961
Bosnia Herzegovina	9.00	10.350	12.00	13.800	300.00	345.000	61.27	70.461
Botswana	9.00	10.350	8.80	10.120	525.00	603.750	91.27	104.961
Brazil	9.00	10.350	4.00	4.600	125.00	143.750	91.27	104.961
Brunei Darussalam	9.00	10.350	4.00	4.600	125.00	143.750	91.27	104.961
Bulgaria	3.00	3.450	7.50	8.625	20.00	23.000	61.27	70.461
Burkina Faso	9.00	10.350	12.00	13.800	600.00	690.000	111.27	127.961
Burundi	9.00	10.350	8.80	10.120	525.00	603.750	111.27	127.961
Cambodia	9.00	10.350	60.00	69.000	3000.00	3450.000	See Note 1 below.
Cameroon	9.00	10.350	20.00	23.000	1050.00	1207.500	91.27	104.961
Canada	3.00	3.450	1.60	1.840	20.00	23.000	N/A	N/A
Canary Islands	3.00	3.450	5.00	5.750	20.00	23.000	36.27	41.711
Cape Verde	9.00	10.350	25.00	28.750	1500.00	1725.000	111.27	127.961
Cayman Islands	9.00	10.350	12.00	13.800	300.00	345.000	71.27	81.961
Central African Rep.	9.00	10.350	10.00	11.500	300.00	345.000	N/A	N/A
Chad	9.00	10.350	25.00	28.750	1500.00	1725.000	N/A	N/A
Chatham Islands	3.00	3.450	3.50	4.025	20.00	23.000	N/A	N/A
Chile	9.00	10.350	2.00	2.300	125.00	143.750	91.27	104.961
China	3.00	3.450	3.50	4.025	20.00	23.000	81.27	93.461
Christmas Islands	9.00	10.350	20.00	23.000	1050.00	1207.500	N/A	N/A
Cocos Islands	9.00	10.350	10.00	11.500	300.00	345.000	N/A	N/A
Colombia	9.00	10.350	4.00	4.600	125.00	143.750	111.27	127.961
Comoros	9.00	10.350	50.00	57.500	450.00	517.500	101.27	116.461
Congo	9.00	10.350	30.00	34.500	1500.00	1725.000	111.27	127.961
Cook Islands	9.00	10.350	70.00	80.500	1500.00	1725.000	N/A	N/A
Costa Rica	9.00	10.350	4.00	4.600	125.00	143.750	101.27	116.461
Cote D ' Ivoire	9.00	10.350	12.00	13.800	600.00	690.000	101.27	116.461
Croatia	3.00	3.450	6.00	6.900	20.00	23.000	61.27	70.461
Cuba	9.00	10.350	80.00	92.000	3700.00	4255.000	111.27	127.961
Cyprus (Not including Northern Cyprus)	3.00	3.450	15.00	17.250	20.00	23.000	41.27	47.461
Czech Republic	3.00	3.450	2.50	2.875	20.00	23.000	41.27	47.461
Democratic Republic of the Congo (formerly Zaire)	9.00	10.350	30.00	34.500	1500.00	1725.000	91.27	104.961
Denmark	3.00	3.450	1.60	1.840	20.00	23.000	26.27	30.211
Diego Garcia	9.00	10.350	120.00	138.000	3000.00	3450.000	N/A	N/A
Djibouti	9.00	10.350	35.00	40.250	1050.00	1207.500	101.27	116.461
Dominica	9.00	10.350	10.00	11.500	300.00	345.000	71.27	81.961
Dominican Rep.	9.00	10.350	6.00	6.900	300.00	345.000	71.27	81.961
East Timor	9.00	10.350	150.00	172.500	3700.00	4255.000	See Note 1 below.
Ecuador	9.00	10.350	10.00	11.500	600.00	690.000	111.27	127.961
Egypt	9.00	10.350	12.00	13.800	300.00	345.000	91.27	104.961
El Salvador	9.00	10.350	7.50	8.625	300.00	345.000	101.27	116.461
Equatorial Guinea	9.00	10.350	20.00	23.000	1050.00	1207.500	101.27	116.461
Eritrea	9.00	10.350	25.00	28.750	1500.00	1725.000	101.27	116.461
Estonia	3.00	3.450	2.50	2.875	20.00	23.000	71.27	81.961
Ethiopia (Federal Democratic Republic of)	9.00	10.350	30.00	34.500	1500.00	1725.000	101.27	116.461
Falkland Islands	9.00	10.350	70.00	80.500	1500.00	1725.000	N/A	N/A
Faroe Islands	9.00	10.350	15.00	17.250	600.00	690.000	61.27	70.461
Fiji	9.00	10.350	25.00	28.750	1500.00	1725.000	101.27	116.461
Finland	3.00	3.450	3.50	4.025	20.00	23.000	26.27	30.211
France	3.00	3.450	1.60	1.840	15.00	17.250	26.27	30.211
French Guiana	9.00	10.350	10.00	11.500	300.00	345.000	101.27	116.461
French Polynesia	9.00	10.350	90.00	103.500	2000.00	2300.000	141.27	162.461
Gabon	9.00	10.350	10.00	11.500	600.00	690.000	101.27	116.461
Gambia	9.00	10.350	15.00	17.250	800.00	920.000	101.27	116.461
Georgia	3.00	3.450	7.50	8.625	20.00	23.000	81.27	93.461
Germany	3.00	3.450	1.60	1.840	15.00	17.250	26.27	30.211
Ghana	9.00	10.350	8.80	10.120	525.00	603.750	91.27	104.961
Gibraltar	3.00	3.450	6.00	6.900	20.00	23.000	46.27	53.211
Greece	3.00	3.450	2.00	2.300	20.00	23.000	26.27	30.211
Greenland	9.00	10.350	40.00	46.000	450.00	517.500	101.27	116.461
Grenada (inc. Carriacou)	9.00	10.350	12.00	13.800	300.00	345.000	71.27	81.961
Guadeloupe	9.00	10.350	4.00	4.600	125.00	143.750	81.27	93.461
Guam	9.00	10.350	25.00	28.750	1500.00	1725.000	N/A	N/A.
Guatemala	9.00	10.350	10.00	11.500	300.00	345.000	101.27	116.47
Guinea Bissau	9.00	10.350	70.00	80.500	3700.00	4255.000	101.27	116.461
Guinea	9.00	10.350	12.00	13.800	300.00	345.000	101.27	116.461
Guyana	9.00	10.350	25.00	28.750	1500.00	1725.000	101.27	116.461
Haiti	9.00	10.350	20.00	23.000	550.00	632.500	91.27	104.961
Honduras	9.00	10.350	25.00	28.750	1500.00	1725.000	101.27	116.461
Hong Kong	3.00	3.450	2.50	2.875	20.00	23.000	N/A	N/A
Hungary	3.00	3.450	3.50	4.025	20.00	23.000	41.27	47.461
Iceland	3.00	3.450	5.00	5.750	20.00	23.000	61.27	70.461
India	9.00	10.350	8.80	10.120	525.00	603.750	41.27	47.461
Indonesia	9.00	10.350	7.50	8.625	300.00	345.000	81.27	93.461
Iran	9.00	10.350	7.50	8.625	300.00	345.000	101.27	116.461
Iraq	9.00	10.350	30.00	34.500	450.00	517.500	101.27	116.47
Ireland (Republic of)	3.00	3.450	1.60	1.840	15.00	17.250	26.27	30.211
Israel	3.00	3.450	2.50	2.875	20.00	23.000	46.27	53.211
Italy (including Vatican City)	3.00	3.450	2.00	2.300	15.00	17.250	26.27	30.211
Jamaica	9.00	10.350	8.80	10.120	525.00	603.750	71.27	81.961
Japan	3.00	3.450	6.00	6.900	20.00	23.000	32.02	36.823
Jordan	9.00	10.350	10.00	11.500	300.00	345.000	91.27	104.961
Kazakhstan	9.00	10.350	10.00	11.500	300.00	345.000	71.27	81.961
Kenya	9.00	10.350	15.00	17.250	800.00	920.000	101.27	116.461
Kiribati	9.00	10.350	50.00	57.500	450.00	517.500	N/A	N/A
Korea (PDR) North	9.00	10.350	60.00	69.000	1500.00	1725.000	N/A	N/A
Korea Republic (South)	9.00	10.350	1.60	1.840	20.00	23.000	81.27	93.461
Kuwait	9.00	10.350	8.00	9.200	450.00	517.500	51.27	58.961
Kyrgyz Republic	9.00	10.350	7.50	8.625	300.00	345.000	71.27	81.961
Laos	9.00	10.350	50.00	57.500	450.00	517.500	141.27	162.461
Latvia	3.00	3.450	15.00	17.250	20.00	23.000	71.27	81.961
Lebanon	9.00	10.350	7.50	8.625	300.00	345.000	91.27	104.961
Lesotho	9.00	10.350	25.00	28.750	1500.00	1725.000	101.27	116.461
Liberia	9.00	10.350	25.00	28.750	1500.00	1725.000	101.27	116.461
Libya	9.00	10.350	20.00	23.000	550.00	632.500	61.27	70.461
Liechtenstein	3.00	3.450	5.00	5.750	20.00	23.000	36.27	41.711
Lithuania	3.00	3.450	15.00	17.250	20.00	23.000	71.27	81.961
Luxembourg	3.00	3.450	2.50	2.875	20.00	23.000	26.27	30.211
Macao	9.00	10.350	1.60	1.840	20.00	23.000	91.27	104.961
Macedonia	9.00	10.350	12.00	13.800	300.00	345.000	61.27	70.461
Madagascar	9.00	10.350	20.00	23.000	550.00	632.500	101.27	116.461
Madeira	9.00	10.350	7.50	8.625	300.00	345.000	41.27	47.461
Malawi (The Republic of)	9.00	10.350	4.00	4.600	125.00	143.750	101.27	116.461
Malaysia	3.00	3.450	6.00	6.900	20.00	23.000	61.27	70.461
Maldives	9.00	10.350	20.00	23.000	550.00	632.500	101.27	116.461
Mali	9.00	10.350	15.00	17.250	600.00	690.000	101.27	116.461
Malta	3.00	3.450	15.00	17.250	20.00	23.000	41.27	47.461
Marshall Islands	9.00	10.350	70.00	80.500	1500.00	1725.000	N/A	N/A
Martinique	9.00	10.350	7.50	8.625	300.00	345.000	81.27	93.461
Mauritania	9.00	10.350	20.00	23.000	550.00	632.500	111.27	127.961
Mauritius	9.00	10.350	20.00	23.000	1050.00	1207.500	101.27	116.461
Mayotte	9.00	10.350	30.00	34.500	450.00	517.500	101.27	116.461
Mexico	9.00	10.350	4.00	4.600	125.00	143.750	91.27	104.97
Micronesia	9.00	10.350	30.00	34.500	450.00	517.500	N/A	N/A
Moldova	9.00	10.350	7.50	8.625	300.00	345.000	81.27	93.461
Monaco	3.00	3.450	6.00	6.900	20.00	23.000	46.27	53.211
Mongolia	9.00	10.350	4.00	4.600	125.00	143.750	111.27	127.961
Montenegro	9.00	10.350	10.00	11.500	300.00	345.001	61.27	70.461
Montserrat	9.00	10.350	15.00	17.250	600.00	690.000	71.27	81.961
Morocco	9.00	10.350	15.00	17.250	600.00	690.000	61.27	70.461
Mozambique	9.00	10.350	15.00	17.250	800.00	920.000	101.27	116.461
Myanmar (formerly Burma)	9.00	10.350	50.00	57.500	450.00	517.500	111.27	127.961
Namibia	9.00	10.350	12.00	13.800	600.00	690.000	101.27	116.461
Nauru	9.00	10.350	90.00	103.500	5000.00	5750.000	N/A	N/A
Nepal	9.00	10.350	30.00	34.500	450.00	517.500	91.27	104.961
Netherlands	3.00	3.450	1.60	1.840	15.00	17.250	26.27	30.211
New Caledonia	9.00	10.350	25.00	28.750	1500.00	1725.000	141.27	162.461
New Zealand	3.00	3.450	3.50	4.025	20.00	23.000	46.27	53.211
Nicaragua	9.00	10.350	12.00	13.800	300.00	345.000	101.27	116.461
Niger	9.00	10.350	15.00	17.250	800.00	920.000	101.27	116.461
Nigeria	9.00	10.350	6.00	6.900	300.00	345.000	91.27	104.961
Niue	9.00	10.350	80.00	92.000	3700.00	4255.000	N/A	N/A
Norfolk Island	9.00	10.350	70.00	80.500	1500.00	1725.000	N/A	N/A
Northern Marianas	9.00	10.350	50.00	57.500	450.00	517.500	N/A	N/A
Norway	3.00	3.450	2.00	2.300	20.00	23.000	32.02	36.823
Oman	9.00	10.350	12.00	13.800	300.00	345.000	81.27	93.461
Pakistan	9.00	10.350	8.80	10.120	525.00	603.750	41.27	47.461
Palau (The Republic of)	9.00	10.350	90.00	103.500	2000.00	2300.000	N/A	N/A
Palestinian National Authority	3.00	3.450	2.50	2.875	20.00	23.000	46.27	53.211
Panama	9.00	10.350	4.00	4.600	125.00	143.750	101.27	116.461
Papua New Guinea	9.00	10.350	70.00	80.500	1500.00	1725.000	101.27	116.461
Paraguay	9.00	10.350	10.00	11.500	300.00	345.000	101.27	116.461
Peru	9.00	10.350	7.50	8.625	300.00	345.000	101.27	116.461
Philippines	9.00	10.350	15.00	17.250	600.00	690.000	81.27	93.461
Poland	3.00	3.450	2.50	2.875	20.00	23.000	41.27	47.461
Portugal	3.00	3.450	2.00	2.300	20.00	23.000	26.27	30.211
Puerto Rico	9.00	10.350	4.00	4.600	125.00	143.750	N/A	N/A
Qatar	9.00	10.350	25.00	28.750	1500.00	1725.000	81.27	93.461
Reunion	9.00	10.350	12.00	13.800	300.00	345.000	101.27	116.461
Rodriguez Island	9.00	10.350	70.00	80.500	1500.00	1725.000	N/A	N/A
Romania	9.00	10.350	7.50	8.625	300.00	345.000	61.27	70.461
Ross Island	9.00	10.350	40.00	46.000	2000.00	2300.000	N/A	N/A
Russian Federation	3.00	3.450	5.00	5.750	20.00	23.000	61.27	70.461
Rwandese Republic	9.00	10.350	10.00	11.500	600.00	690.000	101.27	116.47
Samoa (US)	3.00	3.450	7.50	8.625	20.00	23.000	N/A	N/A
Samoa (Western)	9.00	10.350	80.00	92.000	3700.00	4255.000	141.27	162.461
San Marino	3.00	3.450	6.00	6.900	20.00	23.000	N/A	N/A
Sao Tome & Principe	9.00	10.350	70.00	80.500	3700.00	4255.000	111.27	127.961
Saudi Arabia	9.00	10.350	15.00	17.250	600.00	690.000	81.27	93.461
Senegal	9.00	10.350	15.00	17.250	800.00	920.000	101.27	116.461
Serbia	9.00	10.350	10.00	11.500	300.00	345.000	61.27	70.461
Seychelles	9.00	10.350	12.00	13.800	300.00	345.000	101.27	116.461
Sierra Leone	9.00	10.350	25.00	28.750	1500.00	1725.000	101.27	116.461
Singapore	3.00	3.450	6.00	6.900	20.00	23.000	46.27	53.211
Slovak Republic	3.00	3.450	15.00	17.250	20.00	23.000	46.27	53.211
Slovenia	3.00	3.450	15.00	17.250	20.00	23.000	61.27	70.461
Solomon Islands	9.00	10.350	90.00	103.500	2000.00	2300.000	N/A	N/A
Somalia	9.00	10.350	50.00	57.500	3000.00	3450.000	141.27	162.461
South Africa	3.00	3.450	6.00	6.900	20.00	23.000	46.27	53.211
Spain (inc. Balearic Islands)	3.00	3.450	1.60	1.840	15.00	17.250	26.27	30.211
Sri Lanka	9.00	10.350	10.00	11.500	600.00	690.000	111.27	127.961
St Helena	9.00	10.350	70.00	80.500	1500.00	1725.000	N/A	N/A
St Kitts & Nevis (formerly St Christopher)	9.00	10.350	15.00	17.250	600.00	690.000	71.27	81.961
St Lucia	9.00	10.350	15.00	17.250	800.00	920.000	71.27	81.961
St Pierre & Miquelon	9.00	10.350	40.00	46.000	2000.00	2300.000	71.27	81.97
St Vincent	9.00	10.350	12.00	13.800	300.00	345.000	71.27	81.961
Sudan	9.00	10.350	20.00	23.000	1050.00	1207.500	101.27	116.461
Suriname	9.00	10.350	25.00	28.750	1500.00	1725.000	101.27	116.461
Swaziland	9.00	10.350	10.00	11.500	600.00	690.000	101.27	116.461
Sweden	3.00	3.450	2.50	2.875	15.00	17.250	26.27	30.211
Switzerland	3.00	3.450	2.00	2.300	15.00	17.250	26.27	30.211
Syria	9.00	10.350	25.00	28.750	1500.00	1725.000	91.27	104.961
Taiwan	9.00	10.350	1.60	1.840	20.00	23.000	81.27	93.461
Tajikistan	9.00	10.350	12.00	13.800	300.00	345.000	91.27	104.961
Tanzania	9.00	10.350	20.00	23.000	1050.00	1207.500	101.27	116.461
Thailand	9.00	10.350	6.50	7.475	300.00	345.000	81.27	93.461
Togolese Republic (The)	9.00	10.350	12.00	13.800	600.00	690.000	101.27	116.461
Tokelau	9.00	10.350	90.00	103.500	5000.00	5750.000	N/A	N/A
Tonga	9.00	10.350	30.00	34.500	450.00	517.500	141.27	162.461
Trinidad & Tobago	9.00	10.350	10.00	11.500	600.00	690.000	71.27	81.961
Tristan da Cunha	9.00	10.350	150.00	172.500	3700.00	4255.000	See Note 1 below.
Tunisia	9.00	10.350	20.00	23.000	550.00	632.500	61.27	70.461
Turkey (inc. Northern Cyprus)	9.00	10.350	7.50	8.625	300.00	345.000	41.27	47.461
Turkmenistan	9.00	10.350	35.00	40.250	1050.00	1207.500	81.27	93.461
Turks & Caicos Is	9.00	10.350	10.00	11.500	300.00	345.000	71.27	81.961
Tuvalu	9.00	10.350	60.00	69.000	3000.00	3450.000	N/A	N/A
Uganda	9.00	10.350	8.80	10.120	525.00	603.750	101.27	116.461
Ukraine	9.00	10.350	7.50	8.625	300.00	345.000	61.27	70.461
United Arab Emirates	9.00	10.350	20.00	23.000	550.00	632.500	81.27	93.461
Uruguay	9.00	10.350	7.50	8.625	300.00	345.000	101.27	116.461
USA	3.00	3.450	1.60	1.840	10.00	11.500	N/A	N/A
Uzbekistan	9.00	10.350	7.50	8.625	300.00	345.000	71.27	81.961
Vanuatu	9.00	10.350	50.00	57.500	450.00	517.500	141.27	162.461
Venezuela	9.00	10.350	4.00	4.600	125.00	143.750	101.27	116.461
Vietnam	9.00	10.350	40.00	46.000	2000.00	2300.000	101.27	116.461
Virgin Islands (UK)	9.00	10.350	4.00	4.600	125.00	143.750	71.27	81.961
Virgin Islands (USA)	9.00	10.350	4.00	4.600	125.00	143.750	N/A	N/A
Wallis & Futuna	9.00	10.350	90.00	103.500	5000.00	5750.000	N/A	N/A
Yemen (formerly Yemen AR and Yemen PDR)	9.00	10.350	10.00	11.500	300.00	345.000	101.27	116.461
Zambia	9.00	10.350	6.50	7.475	300.00	345.000	101.27	116.461
Zimbabwe	9.00	10.350	5.00	5.750	300.00	345.000	101.27	116.461

Notes

1. Capped call pricing

Capped Call prices will be calculated as follows:

The price of a call will be the Set-Up Charge plus the pence per minute rate specified, multiplied by the duration of the call in seconds, until the value of the call reaches the specified cap. The Capped Call price will apply until the call duration reaches 1 hour, after which the price of the call will equal the duration of the call less one hour multiplied by the pence per minute plus the Capped Call price from the first hour of the call.

Calls of any type for which there is no BT Business Broadband Voice rate specified will be charged at BT's standard prices: See Section 2Part 2Sub Part 1.

2. Minimum Call Charges Applicable to All Non-Capped Calls to fixed numbers.

	Minimum Call Charge
	Exc VAT	Inc VAT
	pence	pence
All Tiers	2.80	3.22

3. Minimum Call Charges Applicable to International Direct Dialled (IDD) Calls to some mobile numbers (includes other special and higher rate services numbers).

	Minimum Call Charge
	Exc VAT	Inc VAT
	pence	pence
All tiers	3.00	3.45

4. For BT Business VoIP Services Call and Duration Roundings see the General NotesSection.

Customer Equipment (not applicable to contracts entered into after the 26th October 2009)

Broadband Voice Telephone Adapter

Where the Broadband Voice Telephone Adapter is provided with Business Broadband Voice it is included for the charge set out below, subject to the Minimum Period being increased from 3 months to 12 months and subject to BT's Conditions of Sale.

	Exc VAT	Inc VAT



Telephone Adapter	0.00	0.00
BT Voyager 220V	0.00	0.00

The fees include VAT rounded up to the nearest penny

ii) Business Broadband Voice with BT Business One Plan Variant.

The following exceptions apply to contracts entered into after the 26th October 2009 for Broadband Voice call packages when taken with BT Business One Plan Variant;

(a) Call rates will be charged at the BT Business One Plan Variant committed tier rate unless specified otherwise.

(b) BT Business Broadband Voice Calls to BT Broadband Voice Numbers are charged at zero rate

iii) Business Broadband Voice Plus fees are as Business Broadband Voice fees with the exception of the following additional Call package option:

Customers with contracts signed before 26 October 2009 (not available for new supply from 26th October 2009)

Monthly Payments

	Monthly Payments
	Exc VAT	Inc VAT
	£(pm)	£(pm)
Business Broadband Voice Plus First Line calling tariff	14.99	17.24
Business Broadband Voice Plus Subsequent lines	14.99	17.24

Business Broadband Voice Plus is:-

1. Subject to a fair usage policy. See Subpart 3, Conditions of this Part for more details.

2. Inclusive of a zero charge for up to one hour for all UK Local and National geographic Calls (applies to numbers beginning 01 and 02 excluding Channel Islands, Republic of Ireland) and Business Broadband Voice Calls to Broadband Voice Numbers.

After one hour all UK Local and National geographic Calls will be charged at the pence per minute rate for the remaining duration of the call.

3. Except to the extent expressly amended above, provided subject to all other charges (including any Special Offers and calls to Number Translation Service numbers 08XX) being applied in accordance with Business Broadband Voice (see i) above).

Customers with contracts signed on or after 26 October 2009

Monthly Payments

	Monthly Payments
	ExcVAT	IncVAT
	£ (pm)	£ (pm)
Business Broadband Voice Unlimited Call package	12.50	14.38

Business Broadband Voice Unlimited Call package:

Customers who take the Broadband Voice Unlimited call package for the additional subscription can take the Broadband Voice Unlimited Calls Package on any Broadband Voice line. The Broadband Voice Unlimited Calls Package will apply in addition to the Free 500 inland minutes under the special offer (see 13/09 BT Business Broadband Voice Free UK Calls Special Offer).Fair use policy applies

1. The Unlimited Calls Package applies to the following call types:

a. Inland Calls which are defined as: 01, 02, 03, 05 (where charged at G21 rates), 0870, 0845 and calls from Northern Ireland to fixed destinations in the Republic of Ireland, Broadband Voice Calls to Broadband Voice Numbers.

b. All UK fixed to mobile calls;

c. Fixed IDD calls excluding the following:

Antarctica Australian Territory	Guinea Bissau	Rodriguez Islands
Bhutan	Kiribati	Ross Island
Cambodia (Kingdon of)	Korea PDR (North)	Samoa (US)
Christmas Island	Laos	Samoa (Western)
Cocos Islands	Marshall Island	Sao Tome & Principe
Comoros	Mayotte	Solomon Islands
Cook Islands	Micronesia	St Helena
Cuba	Mongolia	St Pierre & Miquelon
Diego Garcia	Nauru	Tokelau
Djibouti	New Caledonia	Tonga
East Timor	Niue	Tristan da Cunha
Fiji	Norfolk Island	Tuvalu
French Guiana	Northern Marianas	Vanuatu
French Polynesia	Palau (The Republic of)	Wallis & Futuna
Greenland	Papua New Guinea
Guam	Reunion

2. The Broadband Voice Unlimited Call Package applies on a per line basis, and cannot be transferred between lines.

3. Any calls which are not included within the Broadband Voice Unlimited Call Package will be charged at the applicable Broadband Voice rates as specified in this subpart

4. For calls which exceed 60 minutes in length, the minutes in excess of 60 minutes will be charged as follows:

(i) Inland - as detailed in Business Broadband Voice Inland

(ii) F2M - as detailed in Business Broadband Voice Fixed to Mobile Calls

(iii) International - as detailed Business Broadband Voice International Direct Dialled Calls

5. Fair Use Policy: see Subpart 3in this Section.

BT Business Broadband Voice Unlimited Call package with BT Business One Plan Variant.

As for Business Broadband Voice Unlimited Call package except any calls which are not included within the Broadband Voice Unlimited Call Package will be charged at the relevant BT Business One Plan Variant rates as detailed in Section56 sub part 18subpart 1and 2respectively of the BT Price List.

BT Managed Install

This service is available to customers who have BT Business Broadband and subsequently order BT Business Broadband Voice. The charge includes one engineering visit to the premises to configure and demonstrate the Business Broadband Voice service.

One off Payment

	One off payment
	ExcVAT	IncVAT
	£ (pm)	£ (pm)
BT Managed Install for Business Broadband Voice	75.00	86.25

Falcon IP Phone

1. Customers taking Broadband Voice from the 26th of October 2009 can purchase a Falcon IP phone as an outright sale. The charge is specified in the table below. BT's standard Conditions of Sale apply.

One off Payment

	One off payment
	ExcVAT	IncVAT
	£	£
Falcon IP Phone	68.08	78.30

The Falcon IP Phone is covered by a 12 months warranty. If a fault occurs with the phone and it is one which is covered by the warranty, the Customer will be required to return the phone to BT within 14 days of receiving a replacement. If the phone is not received by BT within 14 days, the customer will be charged the one-off payment charge specified above.

2. Customers taking the Business Broadband Voice with Free UK calls - 2 year contract with IP Phone are supplied with a Falcon IP phone as part of the rental package

The following applies:

2.1 Warranty for Falcon IP Phone (rental package)

(a). If, for 24 months from delivery, BT is notified of a fault in the phone which is due to faulty design, manufacture or materials, or the negligence of BT, BT will where necessary by arrangement with the Customer, replace or (at its option) repair the faulty part free of charge provided that:

(i) the phone has been properly kept, used and maintained in accordance with the manufacturer's or BT's instructions, if any, and has not been modified except with BT's written consent; or

(ii) the fault is not due to accidental or wilful damage; interference with or maintenance of the phone by persons other than BT.

(b). This warranty does not cover fair wear and tear.

(c). The Customer will be required to return a faulty phone to BT with 14 days on receiving replacement. If the faulty phone is not received by BT within 14 days, BT will charge the customer at the rate specified in section one off payment details as above

(d). If the Customer reports a fault and BT finds there is none or that the Customer has caused the fault, BT may apply a charge.

(e). Except where the Customer relies on BT's written advice, it is the Customer's responsibility to satisfy itself as to the suitability of the phone for its needs.

(f). BT does not warrant that any software will be free of all faults or that its use will be uninterrupted, but BT will remedy those defects which significantly impair performance within a reasonable time

2.2 Title in the Falcon IP Phone passes to the Customer at the end of the Minimum Period (2 years)

3. The maximum number of Falcon IP phones per Broadband Voice line is two

BT Hosted VoIP Pricing Information

BT Hosted VoIP is available for a minimum of 3 lines and a maximum of 100 lines per installation.

BT Hosted VoIP fees for Customers who contracted with BT prior to 8th December 2008 (not available for new supply):

Connection Charges

	CSS Code	Connection Charge
		£	£
		ExcVAT	IncVAT
Single Connection fee at start of service	80.00	92.00

Monthly Payments

	Monthly Payments
	£(pm)	£(pm)
	ExcVAT	IncVAT
BT Hosted VoIP first line	5.00	5.75
BT Hosted VoIP - Subsequent lines	5.00	5.75
Geographic number / any ported* number to the service (per number)	2.99	3.44

General Notes applying to BT Hosted VoIP

The Service includes 1571 for Business VoIP as part of the package. Further details on the functionality of 1571 for Business VoIP is available at http://business.bt.com/broadband-and-internet/internet-communication/broadband-voice

Early Contract Termination

For BT Hosted VoIP Contracts (those entered into with BT before 8th December 2008) the termination charges are 100% of the outstanding rental for the remainder of the Minimum Period.

BT Hosted VoIP fees for Customers who contracted with BT on or after 8th December 2008 and before 26th October 2009:

There are two BT Hosted VoIP packages, the standard BT Hosted VoIP package and BT Hosted VoIP Plus package:

i) BT Hosted VoIP

Connection Charges

	Connection Charge
	Exc VAT	Inc VAT
	£	£
Single Connection fee at start of service	80.00	92.00

Monthly Payment

	Monthly Payments
	£ (pm)	£ (pm)
	Exc VAT	Inc VAT
BT Hosted VoIP 1 year Minimum Period (1st Minimum Period)	7.50	8.63
BT Hosted VoIP 1 year Minimum Period (Subsequent Minimum Period)	6.75	7.77
BT Hosted VoIP 2 year Minimum Period (1st Minimum Period)	5.00	5.75
BT Hosted VoIP 2 year Minimum Period (Subsequent Minimum Period)	5.00	5.75
BT Hosted VoIP no minimum periods (following termination of subsequent Minimum Periods)	7.50	8.63
Geographic Number / any ported* number to the service (first number per line)	0.00	0.00
Geographic Number / any ported* number to the service (subsequent number per line)	2.99	3.44

General Notes

1. Customers must sign a new Contract with either a 1 year or 2 year Minimum Period.

2. Upon expiry of the 1st Minimum Period, the Contract will continue for subsequent Minimum Period(s) until such time as the Customer takes the action prescribed in the Service Schedule or terminates the Contract or Service in accordance with the Conditions.

3. Following the 1st Minimum Period, the monthly rental charge will be automatically re-aligned from the appropriate monthly rental for the 1st Minimum Period to the appropriate monthly rental for subsequent Minimum Periods (see above).

4. If the Customer notifies BT in accordance with the provisions of the Service Schedule that it does not want the Contract to continue for further Minimum Period(s), the provisions of paragraph 3 above will not apply or, if the provisions of paragraph 3 above have already been applied, the Customer will be charged from the date of such notification at the monthly rental applicable for the 1st Minimum Period.

5. During the appropriate Minimum Period(s), the monthly rental will include one geographic number (in area or out of area) per line. Outside of the Minimum Period geographic numbers will be charged at the rates set out above.

6. The Service includes BT Call Minder for Business VoIP as part of the package. Further details on the functionality of BT Call Minder for Business VoIP is available at www.bt.com/businessbroadbandvoice.

General Notes

Customers must have:

BT PSTN Line

A Business Broadband line dedicated to providing the Service from BT

Business Broadband Hub from BT

Appropriate BT Business Broadband Voice Customer Equipment (including standard telephones, IP phones and Ethernet Hub switch)

BT Hosted VoIP includes:

Calls as below

Calling Features

Calls

BT Hosted VoIP calls are charged at BT Business Broadband Voice tariffs, except where stated below.

International Direct Dialled Calls as BT Business Broadband Voice IDD.

Calls from Northern Ireland to the Republic of Ireland are charged at Inland call rates.

There is no facility fee for 3 Way calls and any Reminder calls are charged as a local call.

International Direct Dialled Calls

Calls to International Direct Dialled (IDD) fixed phone numbers are capped. The applicable set up fees, fixed pence per minute rate, price cap and mobile pence per minute rate per country and method of calculation are as BT Business Broadband Voice IDD rates (see Sub Part 2). Capped Call prices are subject to the Capped Call Fair usage policy (Sub part 3 refers).

Additional Lines - BT Hosted VoIP

BT Hosted VoIP is limited to a maximum of 100 lines per instalation and is limited to a maximum of 8 lines per BT Business Broadband connection.

The first Hunt group and MADN are inclusive with BT Hosted VoIP service additional Hunt group and MADN's will be charged at standard rate thereafter.

	Monthly Payments
	£ (pm)	£ (pm)
	Exc VAT	Inc VAT
BT Hosted VoIP 1st Hunt Group	0.00	0.00
BT Hosted VoIP 1st MADN	0.00	0.00
BT Hosted VoIP Additional Hunt Group	5.00	5.75
BT Hosted VoIP Additional MADN	5.00	5.75

Conditions

BT Hosted VoIP is not available to Customers wanting the service to be provided using a BT Versatility switch or BT Micro

Early Contract Termination

(i) For BT Hosted VoIP Contracts , the termination charges are:-

- During the first Minimum Period of a 1 year Minimum Period contract, the Customer would pay the total Monthly Payments (together with any Connection Charges) remaining for the Minimum Period.

- During the first Minimum Period of a 2 year Minimum Period contract, the Customer would pay the total Monthly Payments (together with any Connection Charges) remaining in year 1 of the Minimum Period and 20% of the total Monthly Payments (together with 100% of any Connection Charges)remaining in year 2.

- During subsequent Minimum Period(s) of both 1 year and 2 year Minimum Period contracts, the Customer would pay 20% of the total Monthly Payments (together with 100% of any Connection Charges)remaining for the Minimum Period.

ii) BT Hosted VoIP Plus fees are as BT Hosted VoIP fees with the following additional Call package option included in the line rental:

Monthly Payments

	Monthly payments
	Exc VAT	Inc VAT
	£ (pm)	£ (pm)
BT Hosted VoIP Plus 1 year Minimum Period (1st Minimum Period)	22.49	25.87
BT Hosted VoIP Plus 1 year Minimum Period (Subsequent Minimum Period)	21.74	25.01
BT Hosted VoIP Plus 2 year Minimum Period (1st Minimum Period)	19.99	22.99
BT Hosted VoIP Plus 2 year Minimum Period (Subsequent Minimum Period)	19.99	22.99
BT Hosted VoIP Plus no minimum periods (following termination of subsequent Minimum Periods)	22.49	25.87

BT Hosted VoIP fees for Customers who contracted with BT on or after 26th October 2009:

There are two BT Hosted VoIP packages, the BT Hosted VoIP Standard and BT Hosted VoIP Plus, both are available with and without Business One Plan Variant:

If any Hosted VoIP tariffs post 26th October are taken with a One Plan Variant the following exceptions apply:

(a) Call rates will be charged at the One Plan Variant committed tier rate unless specified otherwise.

(b) Business Broadband Voice is not available with BT Business One Plan Traditional

(d) IDD calls are charged at BT Business Broadband Voice IDD rates

i) BT Hosted VoIP

Connection Charges

	Connection Charge
	Exc VAT	Inc VAT
	£	£
Single Connection fee at start of service	80.00	92.00

Monthly Payment

	Monthly Payments
	Exc VAT	Inc VAT
	£	£
BT Hosted VoIP Standard 1 year Minimum Period (1st Minimum Period)	7.50	8.63
BT Hosted VoIP Standard 1 year Minimum Period (Subsequent Minimum Period)	6.75	7.77
BT Hosted VoIP Standard 2 year Minimum Period (1st Minimum Period)	5.00	5.75
BT Hosted VoIP Standard 2 year Minimum Period (Subsequent Minimum Period)	5.00	5.75
BT Hosted VoIP Standard no minimum periods (following termination of subsequent Minimum Periods)	7.50	8.63
Geographic Number / any ported* number to the service (first number per line)	0.00	0.00
Geographic Number / any ported* number to the service (subsequent number per line)	2.99	3.44

General Notes

1. Customers must sign a new Contract with either a 1 year or 2 year Minimum Period

6. The Service includes BT Call Minder for Business VoIP as part of the package. Further details on the functionality of BT Call Minder for Business VoIP is available at http://business.bt.com/broadband-and-internet/internet-communication/broadband-voice

7. Customers must have:

BT PSTN Line

A Business Broadband line dedicated to providing the Service from BT

Business Broadband Hub from BT

Falcon IP phones from BT and or BT Office Communicator (Soft client)

For customers ordering more than 3 lines on a BT Business Hub they must have an Ethernet switch

Appropriate BT Business Broadband Voice Customer Equipment (including standard telephones, IP phones and Ethernet Hub switch)

8. BT Hosted VoIP includes:

Calls as below

Calling Features

Calls

BT Hosted VoIP calls are charged at BT Business Broadband Voice tariffs, except where stated below

International Direct Dialled Calls as BT Business Broadband Voice IDD.

Calls from Northern Ireland to the Republic of Ireland are charged at Inland call rates.

There is no facility fee for 3 Way calls and any Reminder calls are charged as a local call.

International Direct Dialled Calls

Additional Lines - BT Hosted VoIP

BT Hosted VoIP is limited to a maximum of 100 lines per installation and is limited to a maximum of 8 lines per BT Business Broadband connection.

The first Hunt group and MADN are inclusive with BT Hosted VoIP service additional Hunt group and MADN's will be charged at standard rate thereafter.

	Monthly Payments
	Exc VAT	Inc VAT
	£	£
BT Hosted VoIP 1st Hunt Group	0.00	0.00
BT Hosted VoIP 1st MADN	0.00	0.00
BT Hosted VoIP Additional Hunt Group	5.00	5.75
BT Hosted VoIP Additional MADN	5.00	5.75

Conditions

BT Hosted VoIP is not available to Customers wanting the service to be provided using any Private Branch Exchange (PBX) from BT or any other provider

Early Contract Termination

(i) For BT Hosted VoIP Contracts , the termination charges are:

- During the first Minimum Period of a 1 year Minimum Period contract, the Customer would pay the total Monthly Payments (together with any Connection Charges) remaining for the Minimum Period.

- During the first Minimum Period of a 2 year Minimum Period contract, the Customer would pay the total Monthly Payments (together with any Connection Charges) remaining in year 1 of the Minimum Period and 20%of the total Monthly Payments (together with 100%of any Connection Charges)remaining in year 2.

- During subsequent Minimum Period(s) of both 1 year and 2 year Minimum Period contracts, the Customer would pay 20%of the total Monthly Payments (together with 100%of any Connection Charges)remaining for the Minimum Period.

ii) BT Hosted VoIP with BT Business One Plan Variant

The following exceptions apply to contracts entered into after the 26th October 2009 for BT Hosted VoIP call packages when taken with BT Business One Plan Variant;

(a) Call rates will be charged at the BT Business One Plan Variant committed tier rate unless specified otherwise.

(b) BT Business Broadband Voice Calls to BT Broadband Voice Numbers are charged at zero rate

iii) BT Hosted VoIP Plus fees are as BT Hosted VoIP fees with the following additional Call package option included in the line rental:

Monthly Payments

	Monthly payments
	Exc VAT	Inc VAT
	£(pm)	£ (pm)
BT Hosted VoIP Plus 1 year Minimum Period (1st Minimum Period)	20.00	23.00
BT Hosted VoIP Plus 1 year Minimum Period (Subsequent Minimum Period)	18.00	20.70
BT Hosted VoIP Plus 2 year Minimum Period (1st Minimum Period)	17.50	20.13
BT Hosted VoIP Plus 2 year Minimum Period (Subsequent Minimum Period)	17.50	20.13
BT Hosted VoIP Plus no minimum periods (following termination of subsequent Minimum Periods)	20.00	23.00

BT Hosted VoIP Plus (without BT Business One Plan Variant):

For conditions and Fair Use Policy applicable to Hosted VoIP Plus (without BT Business One Plan Variant) see conditions and Fair Use Policy applicable to the Business Broadband Voice Unlimited Calls Package.

iv) BT Hosted VoIP Plus with BT Business One Plan Variant

For conditions and Fair Use Policy applicable to Hosted VoIP Plus (with BT Business One Plan Variant) see conditions and Fair Use Policy applicable to the Business Broadband Voice Unlimited Calls Package.

The following exceptions apply to contracts entered into after the 26th October 2009 for BT Hosted VoIP Plus call packages when taken with BT Business One Plan Variant;

(a) Call rates will be charged at the BT Business One Plan Variant committed tier rate unless specified otherwise.

(b) BT Business Broadband Voice Calls to BT Broadband Voice Numbers are charged at zero rate

BT MANAGED INSTALL FOR HOSTED VOIP

This service is available to customers who require BT to configure MADNs and Hunt Groups either as part of the initial installation or subsequently. The charge includes one engineering visit to the Site to configure and demonstrate the service unless the work is undertaken as part of the initial order for the Hosted VoIP service.

	First Visit		Subsequent lines in addition to initial install (requiring a new visit)
Customer Lines at single site	Standard Charge	Subsequent Lines as part of initial install	Standard Charge	Subsequent lines in same visit
up to 10	£100	£30	£100	£30
11 to 30	£100	£30	£100	£30
31 to 50	£30	£30	£100	£30
51 to 100	£15	£15	£100	£15

BT IP Trunk Pricing Information

BT IP Trunk

BT IP Trunk provides the facility to make or receive a call using a suitably enabled BT Business Broadband line and provides a means of connecting a customer's PBX to BT's VoIP network.

Each BT IP Trunk will support multiple channels, subject to the underlying data/broadband connection.

There are two BT IP Trunk packages, BT IP Trunk is available with and without Business One Plan:

i) BT IP Trunk

Installation and Set Up Charges (Charges are on any one occasion)

All charges exclude VAT	Minimum Period
	1 year	3 year	5 year
	Exc VAT	Exc VAT	Exc VAT
	£	£	£
*New BT IP-PBX - engineer install	0.00	0.00	0.00
Existing BT IP-PBX - engineer visit to configure BT IP Trunk	199.00	149.00	0.00
Set-up charge per BT IP Trunk channel (for 1 to 15 channels ordered in any one occasion)	20.00	17.00	15.00
Set-up charge per BT IP Trunk channel (for 16 to 99 channels ordered in any one occasion)	15.00	12.00	10.00
Set up charge per BT IP Trunk channel (for 100+ channels ordered in any one occasion)	10.00	7.00	5.00

* When ordered for configuration on a new PBX which is to be supplied and installed by BT and when BT IP Trunk is provided as part of the PBX installation.

Monthly Payment

Customers will be charged a monthly rental charge for each BT IP Trunk channel, in addition to initial installation and set up charges. Additional charges will apply for data/broadband services and calls.

	Monthly Payments
	Exc VAT	Inc VAT
	£ (pm)	£ (pm)
BT IP Trunk contract with Minimum Period of 1 year - rental per channel	8.49	9.77
BT IP Trunk contract with Minimum Period of 3 years - rental per channel	8.07	9.29
BT IP Trunk contract with Minimum Period of 5 years - rental per channel	7.64	8.79
BT IP Trunk contract not subject to a Minimum Period - rental per channel	8.49	9.77

Expiry of Minimum Period

Upon expiry of the Minimum Period, the Customer will pay the monthly rental charge per channel applicable to contracts not subject to a Minimum Period prevailing at the time.

Additional Features - Rental charges

All charges exclude VAT	Connection Charge	Rental
		Exc VAT
		£ (pm)
Geographic number (in or out of area), per number		1.00

General Notes

Contracts with a Minimum Period of 1, 3 or 5 years are available

Customers must have:

- BT Business Broadband

- Compatible PBX equipment approved by BT as being suitable for use with the Service

Some customers may also require:

- BT Business Broadband Hub

BT IP Trunk includes:

Calls as below

Calls

BT IP Trunk calls are charged at BT Business Broadband Voice tariffs, except where stated below:

BT IP Trunk Inland Capped Call Prices

Inland Capped Calls	At all times
	Per Minute (up to Price Cap)		Price Cap (maximum charge for up to 60 mins)		Set Up fee
	Exc VAT	Inc VAT	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	pence	pence	pence	pence	pence	pence
Local and National	2.600	2.990	4.000	4.600	2.000	2.300

BT IP Trunk Fixed to Mobile Capped Call Prices

Fixed to Mobile call prices
Capped call price option*	Exc VAT	Inc VAT	Exc VAT	Inc VAT	Exc VAT	Inc VAT
Capped call price option*	Pence per minute	Pence per minute	Price Cap (in pence)	Price Cap (in pence)	Set up Fee (in pence)	Set up Fee (in pence)
fm1	10.000	11.500	16.000	18.400	7.000	8.050
fm3	10.000	11.500	16.000	18.400	7.000	8.050
fm4	10.000	11.500	16.000	18.400	7.000	8.050
fm5	10.000	11.500	16.000	18.400	7.000	8.050
fm7	10.000	11.500	16.000	18.400	7.000	8.050
fm8	10.000	11.500	16.000	18.400	7.000	8.050
fm9	10.000	11.500	16.000	18.400	7.000	8.050

For further details of Call prices, including: Calls to BBV Numbers; Inland; Fixed to Mobile; IDD; IDD Capped pricing; and Fair Use Policies, see BT Business Broadband Voice pricing.

Conditions

Moving Premises

If, after the Service Start Date, the Customer moves to a new Site, the customer must terminate the contract unless BT confirms to the Customer that BT is able to provide the Service at the new Site. Early termination charges will apply on termination of the contract unless BT is unable to provide the Service at the new Site as a result of BT being unable to provide an equivalent number of channels at the new Site. If BT is able to provide the Service at the new Site, the Customer may elect to continue with the Contract in which event:

a) the Customer will continue to pay all charges (including rental and other recurring charges) up to, during and following the change-over period when the Service is transferred to the new Site.

b) the Customer will pay the installation and set-up charges applicable to a new BT IP PBX for provision of the Service at the new Site.

c) there will be no break to the Minimum Period which will continue unchanged.

Changes to customer requirements prior to the Service Start Date may result in a redesign of the Service which may affect delivery dates and charges.

Changes to facilities or features requested by the Customer following the Service Start Date may be subject to charges.

Early Contract Termination

In accordance with clause 6.3 of the Conditions, the following will apply:

1. Termination of contracts with a Minimum Period of 1 year.

If the Contract is terminated during the Minimum Period the Customer will pay any outstanding connection or other non-recurring charges and the full rental for the balance of the Minimum Period at the prevailing rental at the time of the termination.

2. Termination of contracts with a Minimum Period of 3 or 5 years.

If the Contract is terminated during the Minimum Period, the following will apply:

(a) if the Contract is terminated within the first 12 months of the Minimum Period, the customer will pay any outstanding connection or other non-recurring charges and the full rental for the first 12 months of the Minimum Period and 20% of the rental that would otherwise have been payable for the balance of the Minimum Period at the prevailing rental at the time of the termination.

(b) If the Contract is terminated after the first 12 months of the Minimum Period, the Customer will pay any outstanding connection or other non-recurring charges and 20% of the rental that would otherwise have been payable for the balance of the Minimum Period at the prevailing rental at the time of the termination.

ii) BT IP Trunk with BT Business One Plan Variant

The following exceptions apply to contracts entered for BT IP Trunk call packages when taken with BT Business One Plan Variant;

(a) Call rates will be charged at the BT Business One Plan Variant committed tier rate unless specified otherwise.

(b) BT Business Broadband Voice Calls to BT Broadband Voice Numbers are charged at zero rate

(d) The Price Caps for F2M are as BT IP Trunk Price Caps in F2M Capped rates

(e) IDD calls are charged at BT Business Broadband Voice IDD rates

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Notifications by Date

Notifications by Section

Section 56:Business Customer Options

Part 18:BT Business VoIP Services

Subpart 2:Pricing Information

BT Hosted VoIP Pricing Information