Compatible Broadband Services

The Compatible Broadband Services are:

BT Business Total Broadband Office

BT Business Total Broadband Office Unlimited

BT Business Total Broadband Advance

BT Business Total Broadband Advance Support

BT Business Total Broadband Option 2

BT Business Broadband Network

BT Business Broadband Network Premium

BT Business Total Broadband Option 1

BT Business Total Broadband Option 3

BT Business Lite

BT Business Single

BT Business Share

BT Infinity for business Advance (Option 2)

BT Infinity for business Advance Support (Option 2)

BT Business Total Broadband Fibre

BT Business Total Broadband Fibre Plus

BT Business Total BB Advance Support (Up to 15M)

Where the Customer includes one or more of the above Compatible Broadband Services in the Inventory and:

The Compatible Broadband Services are provided on a Standard Contract to which standard published terms and conditions and charges apply.

The Customer will receive:

(a) The discount against the Additional Monthly Subscription Charge for the Unlimited Calls Package detailed above;

(b) The discounts set out below:

Note

The Customer will receive Enhanced Service where a 24 month Minimum Period applies to the BT Business Complete Contract.

Where the BT Business Complete Contract is terminated or the Broadband Compatible Service is removed from the Inventory, the rental charges for the BT Business Broadband product will revert to that stated in the Standard Contract for the relevant BT Broadband service and the Enhanced Service will be removed.

Where in order to take one of the Compatible Broadband Services, the Customer must sign a new BT Broadband contract and a downgrade charge applies, this downgrade charge will be Contributory Spend within BT Business Complete.

Where the Customer moves between the Compatible Broadband Services any downgrade charge raised during the Minimum Period of the BT Business Complete Contract will be Contributory Spend.

Compatible Mobile Services

With effect from the 19th September 2011, where the Customer includes one or more of the following Compatible Mobile Services in the Inventory the Customer will receive the benefits set out below:

The discount against the Monthly Subscription Charge per Mobile Connection and the reduced additional Monthly Subscription Charge per Connection for the Unlimited UK Voice Extra option as detailed below:

*These discounts apply to the Monthly Subscription Charge detailed in the Customers Standard Contract for BT Mobile Service and will not be applied to any Monthly Subscription Charges levied for any additional options that the Customer has contracted for as part of that Service. For Talk Time this discount will only apply to Primary Devices, no discount is given on Secondary Devices.

** This reduced charge replaces the additional Monthly Subscription Charge for the Unlimited UK Voice Extra option detailed in the Customer?s Standard Contract for BT Mobile Service.

Where the BT Business Complete Contract is terminated, or the Customer removes the Compatible Mobile Services from the Inventory, the discounts and reduced charge set out above will cease to apply and the Monthly Subscription Charge per Connection and the additional Monthly Subscription Charge for the Unlimited UK Voice Extra option will revert to those stated in the Standard Contract for BT Mobile Service.

Where in order to take one of the above Compatible Mobile Services, the Customer must sign a new BT Mobile contract and a termination charge is raised during the Minimum Period of the BT BT Business Complete Contract, this will be Contributory Spend within BT Business Complete.

Connection Charges

The following products are provided at free or reduced connection or conversion charges for BT Business Complete Customers:

Business PSTN (takeover only)

ISDN 2

ISDN30

Featureline

Featureline Compact

subject to the Customer taking a Long Term Contract on the Line. Which means for a Business PSTN Line a contract with a 24 month Minimum Period and for ISDN, Featureline and Featureline Compact, a contract with a Minimum Period of not less than 36 months. Details of the free or reduced connection or conversion charges are as detailed in Section 1 of this Price List.

Network Call Performance

Where the Customer chooses to take NCP this will be provided at no additional charge for the BT Business Complete Minimum Period . Please note that if the Business PSTN, ISDN, Featureline or Featureline Compact service was connected after 30th June 2007, this feature may not be available. Further information can be found by contacting 0800 328 2006 or by emailing the helpdesk at ncphelpdesk@bt.com. Please note that NCP is provided subject to the Standard Contract for Network Call Performance.

Service Care Level

Prompt Care is provided on the Lines (with the exception of BT Business VoIP and BT Business Hosted VoIP) as standard. Details of Prompt Care can be found in Section 14 of this BT Price List.

Alternatively Customers may opt to take Critical Care or Total Care - the details of which services that these can be applied to and the applicable charges can be found in Section 14 of this BT Price List. The Service Care Level will apply at Installation level.

A freephone number for BT Customer Services will be provided by BT.