Subpart 1:Definitions | |
BT | British Telecommunications plc of 81 Newgate Street, London, EC1A 7AJ, registered in England No. 1800000. | BT Price List | the document containing a list of BT’s charges and terms that apply to BT Business Reward and which can be seen at: http://www.bt.com/pricing (or any other on-line address that BT may advise the Customer). | BT Business Reward Discount | the discount payable to the Customer in accordance with the rules set out in the BT Price List payable after the spend measurement date as a credit on the customers next bill. | BT Business Reward Charges | The charges and terms set out in the BT Price List applicable to BT Business Reward | Committed Spend | the level of annual spend (excluding VAT) to which the Customer commits, as agreed between the Customer and BT. | Contract | this agreement for the provision of BT Business Reward between BT and the Customer comprising in order of precedence:
these Conditions;
the BT Price List;
the Application Form (where applicable); and
the Inventory.
| Contract Period | the initial Contract Period of 12 or 24 months agreed between the Customer and BT, commencing on the Start Date or any other period set out in the BT Price List. | Contributory Spend | spend that contributes to achieving the Committed Spend. | Customer | the person with whom BT contracts to provide BT Business Reward | Further Contract Period | a further Contract Period of 12 months (where the Contract Period is 12 months) or 24 months (where the Contract Period is 24 months), starting on the day after expiry of a preceding Contract Period, or any other period set out in the BT Price List. | Inventory | the lines, telephone numbers and account numbers relating to the services that contribute to the Contributory Spend that BT and the Customer have agreed will be covered by BT Business Reward | Spend Measurement Date | an anniversary of the Start Date. | Standard Charges | charges for Business PSTN, ISDN2e, ISDN2 or ISDN30 published in this BT Price List | Standard Contract | a contract between the Customer and BT for the provision of services which are included as Contributory Spend in this Contract. | Start Date | the date upon which the Customer agrees the Inventory or the date that BT accepts the Customer’s order whichever is the later. | Subsidiary | a company that is either a subsidiary of the Customer or the Customer's holding company, as defined by Section 736 of the Companies Act 1985 as amended by the Companies Act 1989. |
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Subpart 2:Description | | BT Business Reward is a converged calls and lines pricing package which enables customers to consolidate specified fixed access rental and calls spend in order to benefit from BT Business Reward prices (dependent upon the tier within which the Customer's Committed Spend lies). In addition where on the Spend Measurement Date, the Customer achieves the Committed Spend, a credit equal to 1/12th of the Customer's Contributory Spend over the preceding 12 month period will be applied to the Customer's account. |
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Subpart 3:Eligibility | | BT Business Reward is available to all business customers provided that they:
A) Commit to an annual Committed Spend within one of the Tiers listed below and
B) Have a contract with BT for at least one of the following business services:
Business PSTN lines, BT Business Highway, ISDN2 , ISDN2e, ISDN30; Featureline, Featureline Compact, Featureline Corporate.
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Subpart 4:Committed Spend | | The Customer must commit to an Annual Committed Spend of one of the Tiers shown below (excluding VAT ) |
| The call charges which will apply under BT Business Reward are dependent upon the Customer's Committed Spend amount. (see below for call price detail) |
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Subpart 5:Contributory Spend | | Contributory Spend includes all PSTN, Featureline, BT Business Highway
and ISDN line rental and call spend (excluding VAT) and BT MeetMe (UK and Global) bridge access spend, Inbound & Outbound MeetMe call charges (excluding VAT) billed at least one month prior to the Spend Measurement Date, -IDC Call Charges made using the International Direct Connect product. | Notes: - Contributory Spend includes any calls made within any inclusive call allowance and any calls in excess of the inclusive call allowance. - IDC Call Charges made using the International Direct Connect product are Contributory, but not eligible for BT Business
Reward credit. |
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Subpart 6:BT Business Reward Credit | | On the Spend Measurement Date, BT will measure the Customer’s Contributory Spend over the preceding 12 month period. Where on the Spend Measurement Date, the Contributory Spend is:
(a) equal to or greater than the Committed Spend, BT will credit an amount equal to 1/12th of the Customer's Contributory Spend over the 12 month period preceding the Spend Measurement Date. This credit will be applied to the first appropriate bill (at BT's discretion) following the spend measurement date; or
(b) less than the Committed Spend then the BT Business Reward Credit will not be applied. However the Customer may remain on BT Business Reward at the selected tier and will continue to benefit from the BT Business Reward prices. | Termination Before the End of the Contract Period
| Where the Customer terminates the Contract before the end of the Contract Period the BT Business Reward Credit will not apply, unless the customer is migrating their contract to another BT Product of equal or higher value and equal or higher contract period, in which case the BT Business Reward credit will be paid based on the customer's pro-rata spend for each complete month at the time of the migration of the contract |
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Subpart 7:Other Benefits of BT Business Reward | | The following products are provided at free or reduced connection or conversion prices for BT Business Reward customers. (see relevant sections of BT's Price List for details)
PSTN (Takeover only) - Section1 Part 2 ISDN2 - Section 1Part 26 ISDN30 - Section 1Part24 Featureline - Section 1Part20 NCP - Section 2Part20 Please note that if the Business PSTN, ISDN or Featureline service was connected after 30th June, 2007 this feature may not be available to you. Further information can be found by contacting 0800 328 2006 or emailing the helpdesk at ncphelpdesk@bt.com. BT Bill Direct - Section 56Part11 BT Assurance Plus - Section 14Part1 | These products are provided under the relevant terms and conditions as detailed in BT's Price List ("Standard Contract"). Subject to committed spend level. | The following products will receive a discount on the standard rental within BT Business Reward. |
| The discount will be provided as a total credit for all applicable lines on the customer's bill. When calculating the customer's committed spend and the BT Business Reward Credit, the discounted line rental will be taken into account rather than the non-discounted line rental. |
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Subpart 8:Payment Terms | | A payment processing fee will be levied by BT Payment Services Ltd for payments made by means other than Direct Debit. Monthly Payment Plan or OneBillplus, details of which are set out in Section 15Part 12.
A late payment charge may also be applied if payment is not received in accordance with the payment terms for BT Business Reward, details of which are set out in Section 15Part 12.
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Subpart 9:Migration | | 1) Customers may at any time during the Contract Period), move to:
a) an equal or higher Committed Spend within BT Business Reward, but not to a lower Committed Spend.
b) another BT product with an equivalent or greater Contract Period and the same or greater Committed Spend.
(The original Contract will be terminated and a new Contract Period commenced. The new Contract will be for a full Contract Period and spend under the ceased Contract Period will not count towards the Committed Spend for the new Contract Period.)
| 2) Customers may migrate from BT Business Plan to BT Business Reward without incurring reconciliation charges provided that:
the Committed Spend under the BT Business Reward contract is equal to or greater than the committed spend applicable to their BT Business Plan contract (unless otherwise specified in the BT Business Plan migration rules) and that the contract term is of an equal or longer period.
In all other circumstances, the reconciliation charges (due under the BT Business Plan contract) will be applied.
Where the customer migrates to BT Business Reward from BT Business Plan, the original Contract will be terminated and a new Contract Period will commence under the BT Business Reward contract. The new Contract will be for a full Contract Period and spend under the ceased Contract Period will not count towards the Committed Spend for the new Contract Period.
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Subpart 10:Conditions | | 1) BT Business Reward is provided under BT's Conditions for BT Business Reward. | 2) The BT Business Reward lines and services are provided on the applicable standard terms and charges for those lines and services (`Standard Contracts') as amended by the BT Business Reward terms and conditions and the charges listed below. | 3) When signing the Application form for BT Business Reward, customers must confirm the Inventory to BT. The Inventory will contain details of the lines and services to be included in the scheme, including the lines, calls and pricing packages of any Subsidiary. | 4) The lines and services do not have to remain within the Inventory for the Contract Period however where they are withdrawn from the Inventory this may impact upon the Customer's ability to meet the Committed Spend and to be eligible for the BT Business Reward Credit. If the Customers wishes to terminate the lines and services that are included within the Inventory, they must withdraw them from the Inventory and terminate in accordance with the provisions of the Standard Contract. | 5) Customers will receive BT Assurance Plus repair service on all BT Business Reward lines, telephone numbers and account numbers included within the Inventory as part of this package at no extra charge (subject to the BT Business Assurance Plus terms and conditions). Note: BT Assurance Plus - Customers will be able to report faults 24 hours a day 7 days a week, including UK Public and Bank Holidays and BT will start remote diagnostics. Where an engineer visit is required, BT will arrange for the fault to be fixed during the hours of 08.00 to 17.00 Monday to Saturday, excluding UK Public and Bank Holidays. Customers will be given the option to divert their lines to an alternative number. | 6) Fair Usage Customers are entitled to an average of four hours calling per day of Capped Calls (for each call type for which there is a Capped Call price) from any one line to any one number throughout each calendar month. Usage beyond this level will be subsequently charged at BT Business Reward pence per minute prices as set out in Tables A, B and F, unless, in addition, the average number of calls per day per calendar month to the relevant number is 16 or greater. The average of four hours per day per calendar month is calculated by dividing the total duration of Capped Calls to any one number in any calendar month by the number of days in that calendar month. The average number of calls to any one number per day per calendar month is calculated by dividing the total number of Capped Calls to any one number in any calendar month by the number of days in that calendar month. |
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The following services are excluded:
Business PSTN, ISDN and Featureline contracts where charges other than Standard Charges apply * Residential Lines
Service Provider Calls and Access lines
Payphone lines
Temporary Lines / Temporary Service Lines
Rented Card Phone line
Lines not provided by BT
ISDN Connect
Low Loss lines
BT Service lines
FeatureNet Embark
Telepoint lines
Out of Area lines
Private Circuits
Business Start Up lines
Incoming DDI lines
Custodial Tagging Lines
Chargecard
Calls billed to a credit card
Exchange Lines provided at non-served premises
Inbound Service calls and Network Service facility fees.
All Broadband products.
All Mobile products.
Hosted Voice with bespoke pricing
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No other PST call pricing packages (including BT Business Plan, BT Business One Plan, BT Dual Discount, BT Exchange Line Credit Scheme, BT Access Credit Scheme and BT Business Line Reward) or bespoke package (except for BT Call Centre Advance) may be taken in conjunction with BT Business Reward on the same items that are in the inventory. |
* Charges for PSTN, ISDN2 and Featureline include charges where existing customers have applied for the following offer and been advised at the time of entering into the contract that a credit would apply: |
Between 11 January 2010 and 31 July 2010 inclusive for existing customers entering into a:
(a) new PSTN (24 month Minimum Period) contracts a credit equivalent to 1 or 2 months (excluding VAT) line rental may be available or
(b) new ISDN2 or Featureline long term contract (3 or 5 years), a credit equivalent to 1, 2 or 3 months (excluding VAT) line rental may be available. (Excludes existing customers on ISDN2 Start Up, and Call Plan who sign a new ISDN2 Start up, or Call Plan contract).
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Subpart 12:Pricing Information | |
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BT Business Reward Prices |
Notes: |
Calculating Capped Call Pricing and Set-Up Charges |
The price of capped calls will be the set-up Charge plus the pence per minute rate specified, multiplied by the duration of the call in seconds, until the value of the call reaches the cap. The capped call charge will apply until the call duration reaches 1 hour, after which the price of the call will equal the duration of the call less one hour multiplied by the pence per minute rate specified plus the capped call charge from the first hour of the call. |
The application of minimum call charges |
Where a minimum call charge is applicable the minimum call charge applies once the call has been connected. Where the charge for the call exceeds the minimum call charge the charge for the call is applied rather than the minimum call charge. |
The following tables show the prices applicable for BT Business Reward: |
Calls to Inland (Local and National) Geographic destinations (1) |
Table A: Local and National Capped Call Prices - Prices shown for all tiers at all times are subject to a set-up charge of 2p(Exc. VAT) per call. |
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Local and National geographic capped call charges will be calculated as follows: The price of a call will be the Set-Up Charge of 2p(Exc. VAT) plus the pence per minute rate specified in Table A, multiplied by the duration of the call in seconds, until the value of the call reaches 10p(Exc. VAT). A maximum 10pcall charge will apply until the call duration reaches 1 hour, after which the price of the call will equal the duration of the call less one hour multiplied by the pence per minute rate specified in Table A plus the 10pCharge from the first hour of the call. |
(1) Includes calls charged at g21 rate and shown as 11 under Categorisation for Customer Options in Section 2Part
11 |
Table B: Minimum Call Charges - Applicable to all non-capped calls. |
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Table C: Calls to Number Translation Service (NTS) Numbers |
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CALLS TO MOBILES (FROM A FIXED LINE) |
With BT Business Reward customers can opt for capped call prices for calls to mobiles (other than those charged at fm2, fm6 and fm10 - fm14 rates, calls to IDD mobiles and calls from ISDN 64Kbit/s data calls to mobile telephones - see Section 2Part 25for these charges) . If the capped option is not selected the uncapped prices will apply.
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Table D: Fixed to Mobile Calls - Uncapped prices |
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Table E: Fixed to Mobile calls : Capped Calls Option |
Prices for calls to mobiles where the customer has selected the Mobile Capped Calls option are shown below. (These prices exclude calls to fm2 , fm6,fm10, fm11 and fm12 number ranges (these are charged at uncapped rates), IDD Mobiles (these are charged at IDDM rates) and calls from ISDN 64Kbit/s data calls to mobile telephones - see Section 2Part 25for these charges). All calls to mobiles with the capped calls option are subject to a Set-Up Charge of 7p(Exc. VAT).
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Table F: Prices applicable to the International Direct Dialled (IDD) Capped Call Price Options. |
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International Capped Call prices will be calculated as follows: The price of a call will be the Set-Up Charge of 3p (Exc. VAT) plus the pence per minute rate specified in Table F, multiplied by the duration of the call in seconds, until the value of the call reaches the specified cap. The Capped Call price will apply until the call duration reaches 1 hour, after which the price of the call will equal the duration of the call less one hour multiplied by the pence per minute rate specified in Table F plus the Capped Call price from the first hour of the call. Capped rates do not apply to IDD calls to mobile
telephones and ISDN64kbit/s data calls.
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Table G: The following table relates to all committed call spend amounts where the customer has not selected an IDD capped calls option. |
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See Table K for a list of countries by IDD chargeband. |
Table H: International ISDN 64k/Bits Data Calls |
For BT Business Reward prices, chargebands and list of countries for International ISDN 64k/bits Data Calls see BT Business One Plan - Section56 Part20BT Business One Plan , BT Business One Plan Plus (including BT Business Hosted Voice Plus) and BT Business One Plan Traditional |
See Table L for a list of countries by International ISDN 64k/bit chargebands.
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Table I: Prices for International Direct Dialled (IDD) Calls to Mobile Telephones |
Other IDD Mobile destinations.
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IDD calls to some mobile telephones and other special and higher rate services registered in foreign countries will be charged at 19.57p(ex VAT)/23.00p(inc VAT) per minute more than the equivalent pence per minute price shown in Table G above for an IDD call to a fixed telephone in that country. Full details of the destinations and number ranges to which this applies are shown at Section 2Part
17 |
Prices for Calls From Northern Ireland to the Republic of Ireland |
Calls from Northern Ireland to fixed telephones in the Republic of Ireland will be charged at the appropriate Inland rate. Calls from Northern Ireland to mobile telephones registered in the Republic of Ireland will be charged at the same rate as calls from the rest of the United Kingdom to mobile telephones registered in the Republic of Ireland.
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Table J - BT Text Prices |
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* each text message is limited to 160 characters. Where a request is made to send a text which exceeds 160 characters the message will be delivered as multiple messages each up to 160 characters length. Each text will be charged at the rate appropriate to the destination telephone.
** Texts to premium rate services are not currently available.
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Please see Section 2Part 1Sub-Part 4`BT TEXT' for further information relating to the BT Text service.
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Table K - International Chargebands for PSTN and ISDN Calls |
Applicable to PSTN and ISDN calls for BT Business Reward except for International ISDN 64k/bits Data Calls.
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For list of countries for International Direct Dialled (IDD) Data Calls see BT Business One Plan - Section56 Part 20BT Business One Plan , BT Business One Plan Plus (including BT Business Hosted Voice Plus) and BT Business One Plan Traditional |
Table L - Chargebands for International ISDN 64k/Bits Data Calls. |
For list of countries for International ISDN 64k/bits Data Calls see BT Business One Plan - Section56 Part 20BT Business One Plan , BT Business One Plan Plus (including BT Business Hosted Voice Plus) and BT Business One Plan Traditional |
BT Price List