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Section 2:Call Charges & Exchange Line Services

Part 21:BT Messaging Services

Subpart 3:BT Answer 1571

BT Answer 1571 is a voice messaging service that answers incoming calls when there is no reply or the line is busy.

ELIGIBILITY

BT Answer 1571 is available to single line customers.

BT Answer 1571 standard service is available to Residential customers.

A minimum call requirement of 2 calls per month is associated with this product. Calls can be chargeable or those included with your chosen call plan. Calls to the following numbers will not count towards the minimum call requirement: 0800/0808/0500 Freephone numbers; 100/198/155 Operator; 112/998/999 Emergency services; 150 BT Customer Services; 151 BT Fault Reporting; 195 Blind and Disabled Directory Enquiries; 1471/1571. Calls made using BT Broadband Talk and Chargecard are also excluded.

A charge of £1.02 (inc VAT) applies in each month that you do not make the required number of calls.

BT Answer 1571 - Personal Greeting & BT Answer 1571 - Message Alert are available to single line customers.

PRICING INFORMATION



Rental

Exc VAT

Inc VAT

£(pq)

£(pq)

BT Answer 1571 - Standard (Residential)

0.00

0.00

BT Answer 1571 - Standard (Business)

0.00

0.00

BT Answer 1571 - Personal Greeting (Residential)

0.00

0.00

BT Answer 1571 - Personal Greeting (Business)

0.00

0.00

BT Answer 1571 - Message Alert (Residential) (Not available for new supply from 25/09/09)

0.00

0.00

BT Answer 1571 - Message Alert (Business)

0.00

0.00



Charge per activation

Exc VAT

Inc VAT

p

p

Call Return (1571)

- Business

-

-

- Business charge to 'Press 0' (return call attempt)

15.00

18.05

- Residential

-

-

- Residential charge to 'Press 0' (return call attempt)

14.75

17.70

Calls that are answered by the BT Answer 1571 will be charged at normal rates.

Call Return (1571)

If a customer has the facility to dial 1571 (Call Minder, BT Answer customers) on their line and retrieve messages, they will be able to dial 1571 followed by 0 to return a message.

Where a customer attempts to return the call by pressing 0, an additional charge will be incurred in addition to the normal dialled rates. In these circumstances the additional charge relates to the provision of the return call attempt and applies irrespective of whether the call is answered or not. Please note that Customers registered with BT as disabled are not subject to this charge. (to enquire about this register call 195).

Customers can withhold their numbers on a per call basis by prefixing that number with 141. The permanent number withhold facility will withhold the numbers for all calls.

Call Return is available to all single line customers. It is not available on PBX lines. Additionally, this service may not be compatible with certain types of payphone.

CONDITIONS

  • 1.BT Answer 1571 is provided under the conditions for BT Telephony Services'.
  • 2.There is no minimum period of service.
  • 3.BT Answer 1571 is not available to customers who have either In Contact or In Contact Plus.
  • 4.The BT Answer 1571 Personal Greeting and Message Alert products can not be provided together. Customers are advised to consider Call Minder or Call Minder Multi.

ADDITIONAL INFORMATION

A TouchTone telephone is needed to use the BT Answer 1571 service.

Messages can only be accessed from the line to which the service is applied - remote access is not available.

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