Rental charges are billed monthly in advance and, call charges are billed monthly in arrears.

One Cloud Cisco service is only available where a customer orders a minimum of 500 Users or Trunk Channels.

Total Care is included as standard within the rental charges.

User Service

Virtual, Base, Voice and Collaborate Users do not include Unified Messaging.

• Base User

- Limited to use with low end phones

- Single device

- IM and Presence (Basic Jabber - no voice)

• Voice User

- Limited to use with low end phones

- Single device

- Single Number Reach

- Extension mobility (dependant on phone type)

- IM and Presence (Basic Jabber - no voice)

• Collaborate User

- All device types

- Single Number Reach

- Single device

- Extension mobility (dependant on phone type)

- Full Jabber UC

• Anywhere User

- All device types

- Single Number Reach

- Up to 10 devices (single IP SIP or SCCP Handset and up to a maximum of ten devices e.g. PC, Laptop, IOS, Android)

- Extension mobility (dependant on phone type)

- Full Jabber UC

• Virtual User

- Extension mobility profile (Extension Mobility profiles associated with a device do not attract the Virtual User Charge)

- No associated device

- Requires logging onto an existing device to make/receive calls

* For customers signing a 3 year Minimum Period the set-up fee is not charged on the initial order volume.

Trunk Service (SIP or TDM)

.	Set-up Fee		Monthly Rental
	Exc VAT £	Inc VAT £	Exc VAT £ (pm)	Inc VAT £ (pm)
No Minimum Period
Trunk Channel (SIP or TDM)	30.00	36.00	7.50	9.00
3 Year Minimum Period*
Trunk Channel (SIP or TDM)	30.00*	36.00	7.50	9.00

* For customers signing a 3 year Minimum Period the set-up fee is not charged on the initial order volume.

Trunk Channel DDI

Miscellaneous Service

Unified Messaging

.	Set-up Fee		Monthly Rental
	Exc VAT £	Inc VAT £	Exc VAT £ (pm)	Inc VAT £ (pm)
No Minimum Period
Unified Messaging	10.00	12.00	1.00	1.20
3 Year Minimum Period*
Unified Messaging	10.00*	12.00	1.00	1.20

* For customers signing a 3 year Minimum Period the set-up fee is not charged on the initial order volume.

Integration Charges

.	Set-up Fee		Monthly Rental
	Exc VAT £	Inc VAT £	Exc VAT £ (pm)	Inc VAT £ (pm)
No Minimum Period
Google Apps Integration # (per User)	5.00	6.00	1.25	1.50
Voice Lync Integration ## (per Lync server)	400.00	480.00	100.00	120.00
Lync Integration Remote Call Control ### (per User)	4.00	4.80	1.00	1.20
3 Year Minimum Period*
Google Apps Integration # (per User)	5.00*	6.00	1.25	1.50
Voice Lync Integration ## (per Lync server)	400.00*	480.00	100.00	120.00
Lync Integration Remote Call Control ### (per User)	4.00*	4.80	1.00	1.20

# Requires Unified Messaging

## Requires Trunk Channel (SIP) services and if applicable Trunk Channel DDI

### Requires Trunk Channel (SIP) services

* For customers signing a 3 year Minimum Period the set-up fee is not charged on the initial order volume.

Internet Service Access

.	Set-up Fee		Monthly Rental
	Exc VAT £	Inc VAT £	Exc VAT £ (pm)	Inc VAT £ (pm)
No Minimum Period
Internet Service Access # (per concurrent session - charge based on maximum concurrent sessions required)	4.00	4.80	1.00	1.20
3 Year Minimum Period*
Internet Service Access # (per concurrent session - charge based on maximum concurrent sessions required)	4.00*	4.80	1.00	1.20

# Minimum order of 100 sessions

* For customers signing a 3 year Minimum Period the set-up fee is not charged on the initial order volume.

Operator Console

Operator console also requires a User product which is not included in the pricing below.

.	Set-up Fee		Monthly Rental
	Exc VAT £	Inc VAT £	Exc VAT £ (pm)	Inc VAT £ (pm)
No Minimum Period
Operator Console Advanced (Seat)	200.00	240.00	130.00	156.00
3 Year Minimum Period*
Operator Console Advanced (Seat)	200.00*	240.00	130.00	156.00

* For customers signing a 3 year Minimum Period the set-up fee is not charged on the initial order volume.

Auto Attendant

	Set-up Fee		Monthly Rental
	Exc VAT £	Inc VAT £	Exc VAT £ (pm)	Inc VAT £ (pm)
No Minimum Period
Auto Attendant Starter Pack (up to 10 concurrent calls) #	40.00	48.00	10.00	12.00
Auto Attendant Extension pack (5 additional concurrent calls)	20.00	24.00	5.00	6.00
3 Year Minimum Period*
Auto Attendant Starter Pack (up to 10 concurrent calls) #	40.00*	48.00	10.00	12.00
Auto Attendant Extension pack (5 additional concurrent calls)	20.00*	24.00	5.00	6.00

# Each Auto Attendant Starter pack only supports one incoming telephone number

* For customers signing a 3 year Minimum Period the set-up fee is not charged on the initial order volume.

Moves, Adds & Changes

Moves, Adds and Changes apply after initial provision. Adds are treated as provisions. Moves and Changes refer to reconfiguration of initially provided features or the activation of features available but not chosen at initial configuration. There are numerous options which are grouped into Type A or Type B changes. These are available in the service description. Charges are raised on a per unit basis with Type A equating to 1 unit and Type B 2 units. If the requirement does not fall within these options Timescale charges will apply (see Section 15 Part 9 )

Self Service

The standard user interface is via IP Phone (the user interaction being via the LCD display and keypad) and is free of charge. Customer level Administrator Web based interface is provided per customer and is accessed via BTs GS Portal. The following charges apply to user interfaces. Users besides the phone interface may optionally chose a Web based User Login. Administrators responsible for Users at a location, division or customer wide domain may be allocated with a Web based Location Administrator Login or a Web based Customer / Divisional Administrator Login.

*Zero set-up charge on initial order.

Re-instatement of expired accounts, both User and Admin, carries a single unit Moves, Adds and Changes charge.

Call Charges

Call charge rates for calls terminating outside of the customers network are charged as per BT Premier Value Band A. (Business Customer Options, BT Premier Value ) with the exception that all local and national calls will be charged at the g21 chargeband rate. OnNet calls between the customer's sites will be carried over the customer data network without charge.

Where customers have opted to deploy One Cloud Cisco services in conjunction with Featurenet services to realise a single dual technology (TDM/IP) voice network, calls that originate from a customer's One Cloud Cisco site and terminate on a Featurenet site in the same customer network are to be considered OnNet and are carried without charge.

One Cloud Cisco Call Commitment

Any contracted annual Call Commitment Value is assessed against a customer's annual call spend on any call type made via the customer's One Cloud Cisco service. Any shortfall between the customer's annual call spend and the annual Call Commitment Value will be charged in full to a single account. This single account can be nominated by the customer.