BT Price List

Section 14:Service Care Levels

Part 1:Service Care Levels

Subpart 3:Pricing Information

RESIDENTIAL

The charges payable are additional to the line rental, sale price or to those for Standard Care (if applicable).

BUSINESS

The services are not necessarily available in all Zones. The charges payable are additional to the line rental.

Customers who have a contract for the following products: BT Business One Plan, BT Business Reward and BT Business Plan (Customer Based), receive BT Assurance Plus at no additional charge. Total Care and Critical Care are also available to these customers at the charges below.

Customers who have a contract for BT Business Complete will receive Prompt Care at no additional charge. Total Care and Critical Care are also available to these customers at the charges below.

Customer may not take different Service Care Levels across primary and auxiliary line groups. Customers who take one of the Service Care Levels below must have that same Service Care Level across all its lines and channels associated with the main line and will be charged the appropriate charges for the Service Care Level selected on each line /channel (excluding services provided within line rental tariff). This applies to all types of lines and channels.

CHARGES FOR RESIDENTIAL AND BUSINESS

	Service Care Levels				.
	Prompt Care		Total Care		Critical Care
	Exc VAT	Inc VAT	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£(pq)	£(pq)	£(pq)	£(pq)	£ (pq)	£ (pq)
Telephone exchange lines (per line):
Business PSTN	0.00*1	0.00*1	10.50	12.60	15.00	18.00
Residential PSTN and other products where standard care is included in the rental	3.50	4.20	10.00	12.00	N/A	N/A
Business priority fault repair customers *1	0.00*1	0.00*1	5.25	6.30	N/A	N/A
ISDN 30 Channel (per channel):	.
Priority fault repair customers *2	0.00*1	0.00*1	3.39	4.07	N/A	N/A
All other customers	0.00*1	0.00*1	6.75	8.10	10.00	12.00
ISDN 2/2E per line (2 channels):
Priority fault repair customers *2	0.00*1	0.00*1	5.25	6.30	N/A	N/A
All other customers	0.00*1	0.00*1	10.50	12.60	15.00	18.00
Featureline & Embark(per line)
Featureline, Featureline Compact & Embark Centrex	0.00*1	0.00*1	10.50	12.60	15.00	18.00
Embark Digital & Featureline Corporate Digital	0.00	0.00	0.00*1	0.00*1	15.00	18.00
Priority fault repair customers *2	0.00*1	0.00*1	5.25	6.30	N/A	N/A
Private Circuits (including Dealer Care)
All customers *3	*3	*3	*3	*3	N/A	N/A

	Maintenance Option
	BT Assurance*4		BT Assurance Plus*5
	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£(pq)	£(pq)	£(pq)	£(pq)
Telephone exchange lines (per line):
All customers	0.00	0.00	9.00	10.80
ISDN 30 Channel (per channel):
All customers	0.00	0.00	9.00	10.80
ISDN 2/2E per line (2 channels):
All customers	0.00	0.00	9.00	10.80
Featurelines, Featureline Compact, Featureline Corporate, Embark Centrex & Embark Digital (per line)
All customers	0.00	0.00	9.00	10.80

Notes:

*1 - Included in rental charge

*2 - Priority Fault Repair Service is not available for new supply with effect from 1 March 2010

*3 - See Section 12:General Information

*4 - withdrawn from supply with effect from 30th November 2011

*5 - BT Assurance Plus is not available for new supply with effect from 30th November 2011 and; this will from supply by 30th Septemberbe 2012. withdrawn from all customers between 30th November 2011 to 30th April 2013.

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