10M EFM access to IP Clear ("the Service") can be supplied on the UK mainland. The Service will not be available to customers of Kingston Communications plc, Isle of Man, Scilly Isles and the Channel islands. The Service is delivered using copper pairs but presented as Ethernet, utilising 21CN core infrastructure and Ethernet in the First Mile (EFM) technology. Provision of Service is subject to survey.

Subject to survey

If the Order is rejected BT will notify the Customer of the reasons for the rejection, indicating whether the provision of Service is not commercially or technically feasible, or if other circumstances beyond BT's reasonable control prevent BT from providing the Service.

The Customer acknowledges and agrees that some technical limitations within the BT Network may not become apparent until after the Service has been installed and operational. In such circumstances, the Customer agrees that BT may cancel the Service or part of it at BT's sole discretion and BT will rebate any Charges paid in advance by the Customer.

Price on Application

Discount

Please refer to Part 3 (VPN Services Universal Discount Scheme) for details of discount applicable for the Service.

Service Care Maintenance - The Service is provided with Express Care.

Express Care

Customers can report faults twenty-four hours per day seven days per week including all national, public or bank holidays. BT will aim to clear the fault within seven hours of receipt but will not be liable for failure to do so.

Express Care only applies where the customer has experienced a total loss of Service, which means that there is no transmission of signals in one or both directions. Express Care does not apply if the Service is degraded or where there has been a loss of a copper pair(s).

Service Level Guarantee - Subpart 11 - Service Level Guarantee (SLG) Scheme - applies to the Service only if there is a total loss of service as set out in "Express Care" above.

Class of Service - Price on Application

Contractual Delivery Dates

Contractual Delivery Dates (CDD) will apply using the standard lead times. The delivery of a circuit is timed to meet a CDD.

Cancellation Charges

The Cancellation Charges raised reflect the amount of work undertaken and are calculated on the number of Working Days between the date the Customer requests cancellation and the CDD.

The Cancellation Charge is expressed as a percentage of the appropriate Connection Charge.

Customers should note that once delivered, Access Connections have a standard 12 month minimum term for which rental will be due.

The Customer must give the cancellation date in writing.

The Customer agrees that in addition to the Cancellation Charges, it will pay for all additional work, (e.g. duct) which is separately identified on the Customer Requirements Form (CRF) and which has been specifically incurred as a result of that Order .

If the Customer requests amendments to the CDD and subsequently cancels the Order, the cancellation charge will be calculated from the date that the Customer notifies BT of the first amendment of the original CDD.