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Section 52:Retail Broadband Services

Part 6:BT Business Broadband Access Service


Subpart 1:BT Business Broadband [service purchased up to 3 February 2019]

General Description

BT Business Broadband is an "always-on" Internet Protocol (IP) access link to the Internet provided over a copper telephone wire (standard PSTN line). This line can be obtained directly from BT or may be provided by an alternative telephony Service Provider.

BT Business Broadband uses ADSL (Asymmetric Digital Subscriber Line) technology with speeds of up to 17 megabits per second (mbps) depending on the proximity of the Customer?s Site to the BT exchange/cabinet from which the access link is provided. It provides priority throughput during peak times.

The Customer may choose from a range of BT Business Broadband options according to usage and support requirements.



BT Business Broadband (monthly usage allowance of ten gigabytes, 10 GB)

BT Business Broadband Unlimited

BT Business Broadband Premium

Usage (Charges will apply if the Usage is exceeded - See Additional Charges below)

Monthly Usage allowance of 10 gigabytes (ten)*

Unlimited

Unlimited

Service Care Level (See Section 14)

Standard Care

Prompt Care

Prompt Care

Office 365

Additional charges apply

Additional charges apply

At no additional charge*

Office 365 Premium

Additional charges apply

Additional charges apply

£5 discount off the standard price*

Tech Heads

N/a

N/a

At no additional charge

Customers have the option of ordering 1, or 5 static IP addresses. Additional charges will apply as set out in Sub Part 3 .

*For orders for new supply placed on or after 9th September 2015, this will be limited to the Minimum Period

Pricing Information

Rental and Connection Charges

Rental charges will vary according to the option and Minimum Period selected by the Customer as set out in the following tables for the BT Business Broadband Products



Minimum period

Wires Only

Broadband

Broadband Unlimited

BT Business Broadband Premium

12 months

n/a

£21.50

( £18.10)

£30.70

( £27.10)

£40.70

( £37.40)

24/36/60 months

£13.50

( £10.20)

£17.10

( £13.50)

£25.00

( £21.50)

£34.00

( £30.70)

One off connection charge

£60.00

£30.00

n/a

n/a

If purchased before 12/03/18, customers may have been entitled to an Area 3 discount in certain geographical areas (shown in brackets).

After the end of a customer?s minimum period on 24/36/60 contracts, prices will revert to the 12month price for that product.

The following options are not available for new supply or resign from 15 September 2014

Rental charges will vary according to the BT Business Total Broadband Product service option and Minimum Period selected by the Customer:



BT Business Total Broadband Office charge (excl VAT)

(monthly usage allowance of ten gigabytes, 10 GB)

BT Business Total Broadband Option 1 Charge (excl VAT)

£14.30

£19.90

£14.80

£23.70

£16.80

-

£18.50

-

£21.40

£31.60

-

£33.30

£25.50

£33.70

BT Business Total Broadband Office Unlimited charge (excl VAT)

BT Business Total Broadband Option 2 Charge (excl VAT) from

£22.80

£31.60

£26.80

£35.40

£29.30

£39.60

£33.80

£33.60

£40.70

BT Business Total Broadband Advance charge (excl VAT)

(monthly usage allowance of fifty gigabytes, 50GB)

£42.80

£25.50

£45.00

£28.30

-

£32.20

-

£39.00

-

BT Business Total Broadband Advance Support charge (excl VAT)

(unlimited usage)

BT Business Total Broadband Option 3 Charge (excl VAT) from

£32.50

£42.80

£33.60

£47.30

£37.60

£55.10

£40.20

£62.90

£54.70

£64.00

£56.20

£66.90

£57.80

£67.50

£60.20

£70.70

*Rental charge may apply where the Customer is located in a qualifying geographical area

BT Business Total Broadband Office includes a monthly usage allowance of 10GB, and BT Business Total Broadband Advance a monthly usage allowance of 50GB. Charges apply if the usage allowances are exceeded as set out in Sub Part 3. All other BT Business Total Broadband options include unlimited usage.

BT Business Total Broadband Advance Support includes access to BT Tech Heads? which provides remote access IT support as set out in the Conditions for BT Business Broadband Access Service.

BT Business Total Broadband Network



Minimum Period

Network

Network Premium

12 months

£68.00 per month

£104.50 per month

24 months

£61.20 per month

£94.10 per month