HostedOne Cloud UK is a service IP Telephony - Nextgen is a service that provides Centrex and IP LineTrunk services to businesses and governmentIP organisationsTrunk servicesover toa combinationbusinesses of suitable IP based WANs and LANs.Government Itorganisations shouldover be noted that the WAN/LAN infrastructure does not form parta combinationof the Hosted IPT - Nextgen service offeringof suitableand mustIP basedbe purchasedWANs separately,and seeLANs. otherIt sectionsshould ofbe notedthe BTthat Pricethe ListWAN/LAN infrastructurefor information. does not form part of the One Cloud UK service offering and must be purchased separately, see other sections of the BT Price List for information.

Customers can opt to deploy HostedOne IPTCloud -UK Nextgen services in conjunction with either existing or new Featurenet services (See Section 21:Part 1:for details) to realise a single dual technology (TDM/IP) voice network.

The key product elements are:

HostedOne IPTCloud -UK Line Nextgen CentrexAppearances

HostedOne IPTCloud -UK NextgenLine CentrexAppearances service providesprovide access to a host of advanced PBX style features from a desktop IP instrument without the need for the provision of a PBX. The service is rented on a per userline appearancebasis basisand andcan canbe beenhanced enhancedby bya range of network and user features. Call traffic between the customer's sites is routed over the customer's IP data network. The service also provides PSTN breakouta range of network and user features. Call traffic between the customer's sites is routed over the customer's IP data network. The service also provides inbound direct dialling in (DDI) facilities and PSTN breakout.

Hosted One IPTCloud -UK Trunk NextgenAppearances (DPNSS or SIPIP Trunks (DPNSS or SIP)

A VPN service which allows existing suitably configured PBXs to continue to handle on-site calls, while traffic between the customer's sites is routed over the customer's IP data network. Signalling and network protocol converters (Voice gateways) may be required depending on PBX configuration and signalling type. and configuration. The service can also offer inbound direct dialling in (DDI) facilities and PSTN breakout.

Rental charges are billed quarterly in advance, call charges are billed monthly or quarterly in arrears.

HostedOne IPTCloud -UK Nextgen service is only available where a customer orders a minimum of 100 CentrexLine usersor Trunk Appearances.

Total Care is included in the rental charges, where BT aims to fix within 24 hours of the fault being recorded.

Hosted IPTLine - Nextgen CentrexService

	Set-up Fee		Quarterly Rental
	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£	£	£ (pq)	£ (pq)
1 Year Minimum Period
HIPT-N Centrex Standard User	[Price]	[Price]	[Price]	[Price]
HIPT-N Centrex ACD User	[Price]	[Price]	[Price]	[Price]
HIPT-N Centrex ACD Supervisor	[Price]	[Price]	[Price]	[Price]
3 Year Minimum Period
HIPT-N Centrex Standard User	[Price]	[Price]	[Price]	[Price]
HIPT-N Centrex ACD User	[Price]	[Price]	[Price]	[Price]
HIPT-N Centrex ACD Supervisor	[Price]	[Price]	[Price]	[Price]
5 Year Minimum Period
HIPT-N Centrex Standard User	[Price]	[Price]	[Price]	[Price]
HIPT-N Centrex ACD User	[Price]	[Price]	[Price]	[Price]
HIPT-N Centrex ACD Supervisor	[Price]	[Price]	[Price]	[Price]
Standard Line Appearance	30.00	36.00	27.50	33.00
ACD Agent Line Appearance	30.00	36.00	112.48	134.97
ACD Supervisor Line Appearance	30.00	36.00	129.47	155.37
3 Year Minimum Period *
Standard Line Appearance	30.00	36.00	26.13	31.36
ACD Agent Line Appearance	30.00	36.00	111.11	133.33
ACD Supervisor Line Appearance	30.00	36.00	128.10	153.71
5 Year Minimum Period *
Standard Line Appearance	30.00	36.00	24.75	29.70
ACD Agent Line Appearance	30.00	36.00	109.73	131.67
ACD Supervisor Line Appearance	30.00	36.00	126.72	152.06

* For customers signing 3 or 5 year Minimum Periods the set-up fee is not charged on the initial order volume.

Hosted IPT - Nextgen TrunksTrunk Service(DPNSS (DPNSSor or SIP)

	Set-up Fee		Quarterly Rental
	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£	£	£ (pq)	£ (pq)
1 Year Minimum Period
HIPT-N IP Trunks (per channel)	[Price]	[Price]	[Price]	[Price]
3 Year Minimum Period
HIPT-N IP Trunks (per channel)	[Price]	[Price]	[Price]	[Price]
5 Year Minimum Period
HIPT-N IP Trunks (per channel)	[Price]	[Price]	[Price]	[Price]
Trunk Appearance	60.00	72.00	55.00	66.00
3 Year Minimum Period *
Trunk Appearance	60.00	72.00	52.25	62.70
5 Year Minimum Period *
Trunk Appearance	60.00	72.00	49.50	59.40

Hosted IPT - Nextgen WAN Interface

	Set-up Fee		Quarterly Rental
	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£	£	£ (pq)	£ (pq)
Connection to two concentration points on customer WAN	6000.00	7200.00	2500.00	3000.00

* For customers signing 3 or 5 year Minimum Periods the set-up fee is not charged on the initial order volume.

Hosted IPT - Nextgen Trunk Appearance DDI

		Quarterly Rental
		Exc VAT	Inc VAT
		£ (pq)	£ (pq)
DDI Numbers (per block of 10 numbers)		7.05	8.45

Miscellaneous Service

Hosted IPT - Nextgen Call Management Facilities

	Set-up Fee		Quarterly Rental
	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£	£	£ (pq)	£ (pq)
Uniform Call Distribution (Per concurrent login per group)	70.00	84.00	N/A	N/A
ACD Group	60.00	72.00	113.30	135.95
ACD Queue Slot	30.00	36.00	22.66	27.19
ACD MIS Client	100.00	120.00	N/A	N/A

Hosted IPT - Nextgen Unified Communications Feature

	Set-up Fee		Quarterly Rental
	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£	£	£ (pq)	£ (pq)
Per Centrex User	[Price]	[Price]	[Price]	[Price]
Per Line Appearance	20.00	24.00	9.00	10.80

Hosted IPT - Nextgen Voicemail

	Quarterly Rental
	Exc VAT	Inc VAT
	£ (pq)	£ (pq)
Basic Voicemail	[Price]	[Price]
Enhanced Voicemail	[Price]	[Price]
Basic	7.50	9.00
Enhanced	10.00	12.00

Hosted IPT - Nextgen Moves & Changes

	Per Occasion Charge
	Exc VAT	Inc VAT
	£	£
Type A	15.00	18.00
Type B	25.00	30.00

If the requirement does not fall within these options Timescale charges will apply (see Section 15 Part 8)

Hosted IPTVoice - Nextgen Manager

	Set-up Fee
	Exc VAT	Inc VAT
	£	£
Per User Login	100.00	120.00

Hosted IPT - Nextgen Call Charges

Call charge rates for calls terminating outside of the customers network are charged as per BT Premier Value Band A. (See Section 56Business Customer Options, Part BT Premier Value) with the exception that all local and national calls will be charged at the g21 chargeband rate. OnNet calls between the customer's sites will be carried over the customer data network without charge.

Where customers have opted to deploy HostedOne IPTCloud -UK Nextgen services in conjunction with Featurenet services to realise a single dual technology (TDM/IP) voice network, calls that originate from a customers HostedOne IPTCloud -UK Nextgen site and terminate on a Featurenet site in the same customer network are to be considered OnNet and are carried without charge.

HostedOne IPTCloud -UK Nextgen Call Commitment

HostedThe IPTcontracted -quarterly Call NextgenCommitment Value callis commitments are assessed against a customer's quarterly call spend on any call type made via the customer's HostedOne IPTCloud -UK Nextgen service. Any shortfall isbetween chargedthe incustomer' full to a single account. This single account can be nominated by the customer.s quarterly call spend and the quarterly Call Commitment Value will be charged in full to a single account. This single account can be nominated by the customer.

Porting of Telephone Numbers From HostedOne IPTCloud - NextgenUK

Only working telephone numbers can be exported transferredexternally internally to BTother Communications Provider's services from One Cloud UK, as Geographic Number Portability can only be applied to workingor exportedtelephone externallynumbers. toAny otherspare Communicationstelephone Provider'numbers in a number range managed as part of the customers One Cloud UK service, must be allocated to the customer before porting takes place. Once porting is completed, any spare numbers in the managed range will be sterilised by One Cloud UK and under no circumstances can these telephone numbers be subsequently allocated to the customer. Customers wishing to arrange for spare One Cloud UK telephone numberss servicesto from Hosted IPT - Nextgen, as Number Portability and Number Transfer can only be appliedallocated to workingtheir telephoneOne numbers.Cloud AnyUK service sparebefore telephoneporting, can numbersdo so by orderingin a numbersuitable rangeOne managedCloud asUK part of the customers Hosted IPT - Nextgen service, must be allocated to the customer before porting takes placeproduct. Once transfer or porting is completed, any spare numbers in the managed range will be sterilised by Hosted IPT - Nextgen and under no circumstances can these telephone numbers be subsequently allocated to the customer. Customers wishing to arrange for spare Hosted IPT - Nextgen telephone numbers to be allocated to their Hosted IPT - Nextgen service before porting, they can do so by ordering a suitable Hosted IPT - Nextgen product.

Number Portability Delay - Daily Rate Rental Credit

Customers may claim the amounts set out below if BT is late providing service due to delay in porting the Customer's telephone number(s) from its previous provider(s), and if the conditions for the service(s) concerned do not include compensation for such delay(s) under an applicable service level agreement.

Daily Rate Rental Credit is the amount BT will credit the Customer for each whole or part day BT is late in providing the service and will be calculated excluding VAT.

For each HIPTOne -Cloud NextgenUK CentrexLine UserAppearance which which is subject to a porting delay due to BT, then the Daily Rate Rental will be calculated on the basis of the quarterly rental for that user multiplied by 4 and then divided by 365 days.

For each HIPTOne -Cloud NextgenUK Trunk TrunkAppearance which Channel which is subject to a porting delay due to BT, then the Daily Rate Rental will be calculated on the basis of the quarterly rental for that channel multiplied by 4 and then divided by 365 days.

The Daily Rate Rental will be multiplied by the number of days that the Customer is entitled to claim for.

There is no upper limit on the number of days that can be claimed.

The Daily Rate Rental Credit will be applied as a rebate to the customer's bill.

Contract Variations

1. Once a Contract has been signed then cancellation or cessation of any of the services ordered may incur charges..

2. If the Contract or any part of the Service is cancelled at any time before BT provides the Service then the Customer will be liable to pay the full 1 Year Minimum Period Set-up Fees plus 1 Quarter's Rental Charges at the 1 Year Minimum Period rates. There will be a five day period following receipt of the signed Contract by the BT HostedOne IPTCloud -UK Nextgen Technical Centre, during which cancellation may be made without incurring charges. When provision of a Service is placed on hold by the Customer during the provision cycle it can only be held for a maximum of 3 months. After this time the Service will be deemed to be cancelled and any appropriate charges as detailed above will be raised.

3. Once BT has provided the Service, then the Service is subject to the Minimum Term applicable to each Service element provided and full Rental Charges will be charged for that period.

4. If the Contract or any part of the Service, which has a Minimum Period of 3 years or greater, is terminated after the Service has been provided, then the charges quoted in paragraph 3 above will apply and in addition, 25% of the remaining quarterly Rental Charges due between the date of termination or the end of the Minimum Term, (whichever is later), and the end of the Minimum Period will be charged.

5. For each customer network, provided that during each year of the Minimum Period a customer does not cease more than 10% of their HostedLine IPT Centrex Users and TrunksTrunk Appearancesin service at the beginningin serviceof thatat year, thenthe beginningparagraph of4 thatwill yearnot apply to those services. However, suchthen Servicesparagraph 4will stillwill benot subjectapply to thethose applicableservices Minimum Term. However, such Services will still be subject to the applicable Minimum Term.

6. The charges specified in paragraph 5 will not apply to conversion of Hosted IPT Trunk Appearanceservices to Hosted IPT Centrex services toprovided Line Appearance services provided that:

i. Applicable Set-up Fees are paid.

ii.The new Service will run for the same Minimum Period as the converted service with the proviso that the new service will start a new applicable Minimum Term.

Minimum Period & Discount Options

Hosted IPT - Nextgen Minimum Periods are available for 1, 3 and 5 years.

Minimum Periods

Once a Minimum Period expires, the Service will continue at the prices stated below:

	Set-up Fee		Quarterly Rental
	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£	£	£ (pq)	£ (pq)
HIPT-N Centrex Standard User	[Price]	[Price]	[Price]	[Price]
HIPT-N Centrex ACD User	[Price]	[Price]	[Price]	[Price]
HIPT-N Centrex ACD Supervisor	[Price]	[Price]	[Price]	[Price]
HIPT-N IP Trunks (per channel)	[Price]	[Price]	[Price]	[Price]
Line Service
Standard Line Appearance	20.00	24.00	33.00	39.60
ACD Agent Line Appearance	30.00	36.00	115.50	138.59
ACD Supervisor Line Appearance	30.00	36.00	132.00	158.40
Trunk Service
Trunk Appearance	60.00	72.00	66.00	79.20

In addition all other products will revert to the standard published prices stated elsewhere in this part.

If the Contract or any part of the Service is cancelled after expiry of the Minimum Period, termination charges will not apply provided 28 days written notice is given to BT.

A Customer may apply for a new Minimum Period at any time provided that the new Minimum Period is for a period at least equal to the unexpired portion of any existing Minimum Period. Any revised prices as a consequence of the new Minimum Period will take effect from the start of the Customer's next billing quarter, providing that this is at least 2 weeks before the nextnew quarterlyorder invoice. form is received by the billing team at least 2 weeks before the next quarterly invoice is due.

Minimum Terms of Service

Description	Minimum Term
HIPT-N Centrex Standard User	12 months
HIPT-N Centrex ACD User	12 months
HIPT-N Centrex ACD Supervisor	12 months
HIPT-N IP Trunks (per channel)	12 months
DDI Numbers (per block of 10 numbers)	30 days
Line Service
Standard Line Appearance	12 months
ACD Agent Line Appearance	12 months
ACD Supervisor Line Appearance	12 months
Trunk Service
Trunk Appearance	12 months
Trunk Appearance DDI Numbers (per block of 10 numbers)	30 days
Miscellaneous Service
ACD Group	30 days
ACD Queue Slot	30 days
Unified Communications Feature	30 days
Basic Voicemail	30 days
Enhanced Voicemail	30 days

Products with a 30 day Minimum Term only require 7 days written notification to BT when being ceased as opposed to 28 days written notice to BT for products being ceased with a 12 month Minimum Term.