i) The applicable terms and conditions are as follows:-

(a) Business Broadband Voice - BT Business Broadband Voice terms and conditions;

(b) BT Hosted VoIP - BT Business Broadband Voice terms and conditions; and

(c) BT IP Trunk - BT Business Services (BT IP Trunk) terms and conditions

All of the above terms and conditions are available at http://www2.bt.com/static/i/btretail/panretail/terms/index.html

The applicable terms and conditions for BT Hosted VoIP (enhanced) can also be found on www.bt.com. and apply to all Hosted VoIP and Hosted VoIP Plus contracts on or after 26th October 2009.

ii) Full details of the services and equipment required can be found in the BT Business Broadband Voice, BT Office Communicator and BT Hosted VoIP userguides at www.bt.com/businessbroadbandvoice

Business Broadband Voice Plus and BT Hosted VoIP Plus Fair usage policy: for existing Business Broadband Voice and BT Hosted VoIP customers who have a contract with BT prior to 26th October 2009: Business Business Broadband Voice Plus isand BT Hosted VoIP Plus are subject to a fair use policy limit for all UK Local and National geographic calls of 1,500 minutes in any one calendar month.

If any of the fair use policy limits stated above are exceeded, BT reserves the right, at its option to either:-

• apply Business Broadband Voice charges to all UK Local and National geographic call minutes which exceeds the limit stated above;
• suspend the Customer's ability to make all outgoing calls using BT Business Broadband Voice Plus until the following calendar month;
• regrade the Customer's service from Business Broadband Voice Plus to standard Business Broadband Voice; or
• terminate the Service.

If any of the above apply, BT will contact the Customer and give 28 days notice of such action being taken

Business Broadband Voice Unlimited Call Package and BT Hosted VoIP Plus, including (for both products) with or without BT Business One Plan Variant, Fair usage policy for Business Broadband Voice Unlimited Call Package and BT Hosted VoIP Plus customers who have a contract with BT signed on or after 26th October 2009: Business Broadband Voice Voice Unlimited Call Package and BT Hosted VoIP Plus are subject to a fair use policy limit for all:

UK Local and National geographic and IDD calls of 5,000 minutes in total in any one calendar month.

UK Fixed to Mobile calls of 300 minutes in any one calendar month.

Where the Customer's:

(a) Inland and IDD calls (as listed above), exceeds 5000 minutes per calendar month, the Customer will be charged for any calls in excess of the 5000 minutes* from the next calendar day until the end of that calendar month, in accordance with prices detailed in Business Broadband Voice Inland Capped Calls and Business Broadband Voice International Direct Dialled Calls in this Section.

(a) F2M minutes exceeds 300 minutes per calendar month, the Customer will be charged for calls in excess of the 300 minutes* in accordance with the prices detailed in Business Broadband Voice Fixed to Mobile Calls in this Section.

* the charges that will be applied are the rates (capped or uncapped dependent upon the whether or not the Customer contracted for the capped or uncapped rates) as set out in the Price List Entries for Business Broadband Voice

BT will monitor the Customer's usage of the Broadband Voice Unlimited Call Package and Hosted VoIP Plus, and reserves the right to:

(i) Suspend the charges applicable to the Broadband Voice Unlimited Call Package and Hosted VoIP Plus in which case the Customer will be charged in accordance with the standard Contract; or

(ii) Terminate the Contract.

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