The One Plan Call Packages are available with:

• BT Business One Plan

• BT Business One Plan Plus,
• BT Business One Plan Traditional

The One Plan Call Packages are available to customers who between the 30th March 2009 and the 30th June 2009* order:

(a) the One Plan Call Package; and

(b) any other service that is required in order to be eligible for the One Plan Call Packages as detailed in the Eligibility paragraph set out below.

*Note: Offer now extended to 31st December 2009.

Further information about the One Plan Call Packages and the eligibility criteria is set out below.

The BT Price List Entries for BT Business One Plan, BT Business One Plan Plus and BT Business One Plan Traditional can be found at Section 56 Part 20

Definition

Definitions are detailed in the standard terms and conditions for BT Business One Plan which can be found at: http://www2.bt.com/static/i/btretail/panretail/terms/index.htm

In addition the following definitions apply to the One Plan Call Packages:

Additional Monthly Subscription - means the charge payable each month by the Customer in return for which the Customer will receive the Inclusive Minutes, this charge is in addition to any line rental charges that apply for the customer's Underlying Lines.

Auxiliary Line - means a line that has the same telephone number as a related main line and is typically terminated on the same piece of equipment/CPE. A main line can have several auxiliary lines working off it ( this is referred to as an installation in this price list entry).

Broadband - means an eligible BT Business Broadband Service as detailed in this Special Notice.

Broadband Call Package - means one of the One Plan Call Packages set out in Table 1 below associated with Broadband.

Inclusive Minutes - means an inclusive call allowance that will apply each calendar month to the specified call type.

Non Broadband Call Package - means one of the One Plan Call Packages set out in Table 1 below which is not associated with Broadband.

One Plan - means BT Business One Plan, BT Business One Plan Plus or BT Business One Plan Traditional (BT Business One Plan Traditional will be available from the 1st April 2009).

One Plan Call Packages - means the Broadband Call Packages and Non Broadband Call Packages described in this Special Notice.

Underlying Line - means the Business PSTN, Featureline or Featureline Compact line to which the Call Package will apply.

Description

The One Plan Call Packages provide an inclusive monthly call allowance (the "Inclusive Minutes") for which the Customer is charged an Additional Monthly Subscription. The following One Plan Call Packages are available:

Table 1 - One Plan Call Packages

*see table 2 for details of call type inclusions and exclusions.

Eligibility

The One Plan Call Packages are available to BT Business customers who have a:

(a) Business PSTN, Business Featureline or Featureline Compact contract with BT; and

(b) a One Plan with a 24 month Commitment Period (a 12 month or a 24 month Commitment Period is available on BT Business One Plan Traditional). Where the customer has an existing One Plan contract the customer must sign a new One Plan contract with a 24 month Commitment Period (a 12 month or a 24 month Commitment Period is available on BT Business One Plan Traditional). The Migration Rules set out in the One Plan Price List Entry will apply.

In addition where the Customer takes a Broadband Call Package the Customer must have a BT Business Broadband contract with a Minimum Period of 12 or 24 months for one of the following services:

BT Business Total Broadband Option 1

BT Business Total Broadband Option 2

BT Business Total Broadband Option 3

BT Business Broadband Network

BT Business Broadband Network Premium

BT Business Total Broadband Fibre (from 25th January 2010)

BT Business Total Broadband Fibre Plus (from 25th January 2010)

Any of the Broadband Call Packages can be applied to the Underlying Line associated with one of the above BT Business Broadband services.

Pricing Details for the One Plan Call Packages

In return for the Additional Monthly Subscription the customer will receive a specified number of Inclusive Minutes per calendar month. The quantities of Inclusive Minutes that will apply to each One Plan Call Package are detailed in Table 2 below.

Any calls in excess of the Inclusive Minutes will be charged in accordance with Table 2 below from the next calendar day. Where calls exceed 60 minutes the minutes in excess of the 60 minutes will be charged as set out in Table 2 below.

The Inclusive Minutes are applied per line or installation (where applicable) and are not transferable to other lines or outside of that installation and One Plan Call Packages or Call Types and any unused allowance cannot be carried forward to another month.

The inclusive Minutes will apply per calendar month.

The full Inclusive Minutes allowance will apply where the One Plan Call Package has not been in place for a full calendar month. The Additional Monthly Subscription will be applied on a pro-rata basis.

It is the customer's responsibility to monitor their usage against the Inclusive Minutes.

Table 2 - Prices for each element of the One Plan Call Packages are as follows:

Note 1. UK PSTN calls includes 01, 02, 03, 05 calls (where they are at G21 rates), 0870 calls and calls from Northern Ireland to fixed destinations in the Republic of Ireland

Note 2. Calls to UK mobiles includes calls to fm1, fm3, fm4, fm5, fm7, fm8 and fm9 only.

Note 3. See Table 3 for the destinations included in the IDD package

Note 4. Any minutes above the Inclusive Minutes allowance for that call type will be chargeable from the day after the Inclusive Minutes has been exceeded. Prior to the 1st May 2009 these calls will be charged at the published One Plan rate (Please refer to the One Plan BT Price List Entries at Section 56 Part 20and not at the rates set out in Table 2 above.

Note 5. Subject to Note 4 above, calls will be charged in accordance with Table 2 above. Where a call type is not covered in Table 2 above, calls will be charged in accordance with One Plan package

Note 6. All call durations on the One Plan Call Packages will be rounded up to the next whole minute. Prices will be rounded in accordance with One Plan.

Note 7: please see the exclusions listed below.

Table 3 - IDD Routes and Call Charges

Note: no MCC or SUF applies to the PPM rates for call over an hour or beyond the inclusive minutes allowance.

Excluded Lines

In addition to the exclusions set out in the One Plan Price List Entry which can be found at Section 56 Part 20 the following exclusions apply:

All ISDN variants including ISDN2, ISDN30 and DDI

Out of Area lines

Public Payphones, Payphone Lines rented at a concessionary rate

Temporary Lines

Business VoIP lines - all variants e.g. BB voice, BTOC Hosted VoIP, Your Office Anywhere, BT Micro and BT Versatility

Mobile connections

Chargecard calls

Calls billed to a credit card

Featureline Corporate (both standard and those to which standard charges do not apply)

BT Business One Plan Special Offers

Additional Terms and Conditions Applicable to the One Plan Call Packages

Commitment Period

One Plan Call Packages are subject to the 24 month Commitment Period applicable to the One Plan (or the 12 or 24 month Commitment Period applicable to BT Business One Plan Traditional) contract.

Where the One Plan Commitment Period rolls over to a further Commitment Period, the One Plan Call Package will roll over unless it has been terminated. The roll-over rules for One Plan are set out in the BT Business One Plan terms and conditions.

Application of the One Plan Call Packages to lines

(a) A customer does not have to take a One Plan Call Package on all Underlying Lines.

(b) Subject to (c) below, where the customer takes a One Plan Call Package on an Underlying Line it must be the same One Plan Call Package as that taken on the customer’s other Underlying Lines. The exceptions to this rule are:

(i) The customer can take an equivalent Broadband Call Package on a qualifying Broadband Service;

Example for illustrative purposes only: Where the customer takes the One Plan UK Call Package, the customer can also take the One Plan UK Call Package for Broadband but could not take the One Plan UK & Mobile Call Package for Broadband.

(ii) The Customer can choose not to take a One Plan Call Package on an Underlying Line.

(c) Auxiliary Lines must be on exactly the same One Plan Call Package and all Auxiliary Lines must be on that One Plan Call Package. The customer cannot opt to have no One Plan Call Package on some of the Auxiliary Lines and cannot take an equivalent Broadband Call Package.

Billing and Payment

BT One Bill Plus and Direct Debit are the preferred billing and payment method.

Contribution toward One Plan Committed Spend

The following spend is Eligible & Contributory within One Plan (subject to the published rules):

(a) the Additional Monthly Subscription; and

(b) any Call Spend in excess of the inclusive Minutes or the minutes charged where the call exceeds 60 minutes.

Payment of the Additional Monthly Subscription

The Additional Monthly Subscription is payable in advance and will be invoiced in accordance with the customers agreed billing cycle.

Changes to One Plan Calls Packages

1. Upgrades and Downgrades

A Customer can upgrade or downgrade their One Plan Call Package on or before the 31st December 2009 (and will not need to re-sign their One Plan) subject to the following rules:

(a) All Underlying Lines must upgrade or downgrade to the same One Plan Call Package at the same time, or to an equivalent Broadband Call Package.

Note: for Auxiliary Lines the Customer must upgrade or downgrade to exactly the same One Plan Call Package and cannot downgrade or upgrade to an equivalent Broadband Call Package on some Auxiliary Lines.

(b) If the customer does not want to upgrade or downgrade the One Plan Call Packages on all Underlying Lines the Customer can end the One Plan Call Package on the Underlying Lines the customer does not wish to upgrade or downgrade.

Note: for Auxiliary Lines there is no option to remove the One Plan Call Package from some of the Auxiliary Lines

2. The Underlying Line cannot be provided

Where BT cannot provide the Underlying Line and the Underlying Line is the only Access Qualifying Service the Customer is not eligible for One Plan and the Customer cannot take a One Plan Call Package.

Where BT cannot provide the Underlying Line but there are other Access Qualifying Services, then the One Plan contract may continue but the Customer cannot have the One Plan Call Package on a line that cannot be provisioned.

In either case no termination/cancellation charges will apply to the One Plan Call Package.

3 Ending the Underlying Line

If the Underlying Line is terminated or cancelled the following rules apply:

(a) if the cancelled or terminated Underlying Line is the only Access Qualifying Service then the One Plan contract will automatically terminate. The One Plan Call Package will also terminate. BT will reconcile the customer and if applicable will charge a reconciliation charge (details of the reconciliation charges are set out in the BT Business One Plan Price List Entry). This is in addition to any termination or cancellation charges that may be payable under the contract for the Underlying Line.

(b) if the cancelled or terminated Underlying Line is not the only Access Qualifying Service then the One Plan contract will continue. However as the Underlying Line has been cancelled or terminated the One Plan Call Package cannot be provided on it. Termination or cancellation charges may be payable under the contract for the Underlying Line.

4 Cancellation or Termination of One Plan

If the customer terminates the One Plan contract the One Plan Call Package will also terminate. BT will reconcile the customer and if applicable will charge a reconciliation charge (details of the reconciliation charges are set out in the BT Business One Plan Price List Entry).

5 Cancellation or Termination of the One Plan Call Package

If the customer terminates the One Plan Call Package then One Plan contract will continue.

6. Cancellation or Termination of Broadband

Where BT cannot provide Broadband or the Broadband is cancelled or terminated, the Broadband Call Package cannot be provided and the Customer has the following options:

(a) the Customer can decide not to take a One Plan Call Package; or

(b) the Customer can take the Non Broadband Call Package on the Underlying Line and pay the Additional Monthly Subscription applicable to the Non Broadband Call Package.

Taking Two One Plan Call Packages in the same Calendar Month

Where the customer terminates a One Plan Call Package (the "Original One Plan Call Package") and within the same calendar month contracts for a One Plan Call Package (the "New One Plan Call Package") on the same line, then for any call type that is common to both the Original One Plan Call Package and the New One Plan Call Package:

(a) one Inclusive Minutes allowance will apply to that month for that call type; and

(b) any minutes incurred for that call type under the Original One Plan Call Package will count towards the Inclusive Minutes allowance for that calendar month in addition to any minutes incurred for that call type under the New One Plan Call Package.

Example for illustrative purposes only:

A customer takes the One Plan UK Call Package and uses more than the 500 Inclusive Minutes and is therefore being charged at the rates specified above. In that calendar month the customer terminates the One Plan UK Call Package and takes the One Plan UK and Mobile Call Package on the same line. Under the One Plan UK and Mobile Call Package the customer will not receive a further 500 Inland inclusive minutes and will therefore be charged for Inland minutes at the rates set out above for the remainder of that calendar month. The customer will however receive the 100 FTM Inclusive Minutes.

Termination Charges

No termination charges apply if One Plan Call Packages are cancelled or terminated for any of the reasons set out above, but the Additional Monthly Subscription will no longer apply and consequently will no longer be contributing to the Committed Spend under One Plan

British Telecommunications plc

30th March 2009