Featurenet Access Line rental charges will not increase above RPI, (since last price review), for 21E contracted customers on contracts which are still within termtheir Minimum(1, Period3 (1,or 35 oryear terms5). years).21E 21EFeaturenet Featurenetcall callprices pricesare areset setbroadly broadlyin linein linewith withBT BTPSTN PSTNCustomer CustomerCommitment Commitmentprices pricesand andwill willremain remainin instep stepwith withany anyprice pricechanges. changes.Differentials Differentialsbetween betweenOffNet OffNetand andOnNet OnNetcalls callswill willbe bemaintained maintainedas aspart partof ofany anycall price review and call pricecommitment levels will also be reviewedreview inand line with call pricecommitment changes.levels will also be reviewed in line with call price changes.

All rental charges are paid quarterly in advance with any price changes taking effect at the start of the billing quarter following the date of the change.

All rental prices affected by percentage discounts will be rounded to the nearest penny.

Only working telephone numbers can be transferred internally to BT services, or exported externally to other operators services from Featurenet, as Number Portability and Number Transfer can only be applied to working telephone numbers. Any spare telephone numbers in a number range managed as part of the customers Featurenet service, must be allocated to the customer before porting takes place. Once transfer or porting is completed, any spare numbers in the managed range will be sterilised by Featurenet and under no circumstances can these telephone numbers be subsequently allocated to the customer. Customers wishing to arrange for spare Featurenet telephone numbers to be allocated to their Featurenet service before porting, they can do so by using the Number Diversion Facility.

1 Once a contract has been signed then cancellation or cessation of linesany andof /the services orderedor sites may incur charges.

2 If provisionthe Contract or any part of servicethe Service is cancelled between contract signature date and BIS (Bring Into Service) date,at thenany timethe customerbefore willBT beprovides liable to pay the fullService Set-upthen Feesthe plusCustomer [Price] will ofbe liablethe Quarterlyto Rentalpay Charges due under the minimumfull term.1 ThereYear willMinimum bePeriod Set-upa fiveFees dayplus period1 followingQuarter' receipt of the signeds contractRental byCharges the Featurenetat Technicalthe Centre,1 duringYear whichMinimum cancellationPeriod mayrates. Therebe madewill withoutbe incurring early termination charges. Sites placed on hold during the provision cycle can only be held for a maximumfive dayof 3period months.following Afterreceipt thisof time the sitesigned willContract beby deemed to be cancelled and the appropriateBT chargesFeaturenet asTechnical detailedCentre, aboveduring willwhich cancellationbe raisedmay be made without incurring charges. When provision of a Service is placed on hold by the Customer during the provision cycle it can only be held for a maximum of 3 months. After this time the Service will be deemed to be cancelled and any appropriate charges as detailed above will be raised.

3 Once BT has provided the serviceService is live (Post BIS Date), then service is subject to the appropriateService minimumis termsubject andto fullthe QuarterlyMinimum RentalTerm Chargesapplicable willto beeach chargedService forelement thatprovided period.and full Rental Charges will be charged for that period.

4 If the Contract or any part of the Service, which has a long-termMinimum contractPeriod of 3 years or greater, is terminated after the Service has been provided, then the charges quoted in paragraph 3 above will apply and in addition early termination charges will applya contractto renewalthe achievingfollowing discountsproducts has been signed and is subsequently cancelled (Post BIS date), the charges quoted in paragraph above will apply and in addition, [Price] of the remaining quarterly Rental Charges between cancellation date or minimum term (whichever is later) and contract term will be charged.:

CustomersACD signingManagement newDatastream long term contracts on or after 1st October 2003 will benefit from a reduced early termination charge of [Price] (previously [Price] ) of outstanding rentals during the 3rd year of a 3 or 5 year contract, [Price] (previously [Price] ) for the 4th year of a 5 year contract, and [Price] (previously [Price] ) for the 5th year of a 5 year contract.Line

Featurenet5 For1000/5000 eachAccess site, provided that during any 12 month rolling period a customer does not cease more than Lines [Price] of their Featurenet Access Lines in service at that site, then paragraph will not apply to those lines. However, such lines will still be subject to the minimum term of service described in paragraph .

6Featurenet TheSite charges/ specifiedNetwork in paragraph will not apply to:Charges

a.Relocation of a Featurenet siteAttendant (whereConsole there/ are no changes to size or configuration).Lines

b.ConversionBusiness of a Featurenet 1000 site to a Featurenet 5000 site.Continuity

Thec.Replacement ofearly Featurenettermination Attendantcharges Consolewhich bywill upgradedbe product.payable are based on a percentage of the outstanding rental charges due for each year until the end of the Minimum Period, and are calculated from when the cessation / termination occurs based on the table below.

d.ConversionFor ofexample Analogue :to Digital Featurenet 1000 Access Lines.

ProvidedIf that:a customer signs a five year Minimum Period and ceases service during year 2 of the Minimum Period they would be charged the following :

25% of the outstanding rental due in year 2 of the Minimum Periodi.A rental equivalent to PLUSthe minimum term has been paid and one months written notice is given to BT.

ii.Any15% outstandingof Set-upthe Feesrentals aredue paid in full.year 3 of the Minimum Period PLUS

iii.New10% Set-upof Feesthe arerentals paiddue onin relocation,year conversion4 orof upgrade.the Minimum Period PLUS

iv.A0% newof contract is signed at the prevailingrentals tariffdue forin yeara period,5 at least equal to the unexpired portion of the oldMinimum contract and not less than one year.Period

5 For each site, provided that during any 12 month rolling period a customer does not cease more than 10% of their Featurenet Access Lines in service at that site, then paragraph 4 will not apply to those lines. However, such lines will still be subject to the Minimum Term of service described in paragraph 3 .

6 The charges specified in paragraph 4 will not apply to:

a.Relocation of a Featurenet site (where there are no changes to size or configuration).

b.Conversion of a Featurenet 1000 site to a Featurenet 5000 site.

c.Replacement of Featurenet Attendant Console by upgraded product.

d.Conversion of Analogue to Digital Featurenet 1000 Access Lines.

Provided that:

i.A rental equivalent to the Minimum Term has been paid and 28 days written notice is given to BT.

ii.Any outstanding Set-up Fees are paid in full.

iii.New Set-up Fees are paid on relocation, conversion or upgrade.

iv.A new Minimum Period is signed for a period, at least equal to the unexpired portion of the old Minimum Period and not less than one year.

On relocation or conversion the minimumMinimum periodTerm of service will take effect from the date of the newrelocated contractor converted service is provided. Reductions in the number of Featurenet Access Lines resulting from relocation or conversion are subject to the provisions of paragraph 6.1.15.

For Customers who signedwish to migrate their contractsFeaturenet after5000 1stservice April 2002, who wish to migrate their Featurenet 5000 service to BT MultiMedia VoIP service, and/oror theirHosted FeaturenetIPT 1000- Nortelservice toCentrex BT MultiMedia VoIP service or BT VoIP Port service, and/orthe followingtheir cessationFeaturenet allowances1000 apply:service to BT MultiMedia VoIP service, BT VoIP Port service, Hosted IPT - Nortel Centrex service or Hosted IPT - Nortel Trunk service, the following cessation allowances apply:

1st year of a 3/5 year contractMinimum Period - additional 20%%of lines on the network *

2nd year of a 3/5 year contractMinimum Period - additional 60%%of lines on the network*

3rd year of a 3/5 year contractMinimum Period - additional 90%%of lines on the network*

4th & 5th years of a 5 year contractMinimum Period - additional 90%% of lines on the network*

*based on number of lines at the beginning of theeach contractMinimum Period year

These allowances are in addition to the cessation allowances stated elsewhere in thisparagraph part5 but only apply provided that:

- Total charges for the new contract must exceed the Early Termination Charge for the existing contract.

- Outstanding connection charges for the current Featurenet Service covered by the contract being ceased have been paid in full.

- On migration, all appropriate charges (including Set Up charges) for the new service must be paid.

- Term of the new contractMinimum Periodis isequal equalto toor orgreater greaterthan thanthe outstanding term of the oldoutstanding contract.Minimum Period of the Featurenet service.

- The new VoIP service must have no fewer than 10%% less less in volume of lines to the Featurenet service being ceased.

- The new contract takes over cleanly from the old, without a break. However, customers must accept that there may be a short break in service between the cessation of the Featurenet Service and the start-up of the new VoIP Service.

N.B. These conditions do not apply to 1 year contractsMinimum Periods.

FeaturenetMinimum ContractsPeriods are available for between 1, and3 or5 5year termsyears.

The following discounts apply to the products detailed under LongMinimum TermPeriod Discount Products with the exception of where specific contractMinimum termPeriod prices are stated against a product elsewhere in thethis body of the Pricing Informationpart:

Once a contractMinimum Period expires, service will be continued onat the basisprices ofstated un-discounted 1 year term rates at the prevailing price scheme at the time of expiry, PLUS [Price] % for the products listed below:

In addition all other products will revert to the standard published prices stated elsewhere in this part.

CancellationIf of a service under thesethe termsContract willor not incur any earlypart terminationof chargesthe andService serviceis maycancelled beafter ceasedexpiry withof onethe monthsMinimum noticePeriod, totermination BT.charges will not apply provided 28 days written notice is given to BT.

A customerCustomer may apply for the renewal of a contractnew Minimumat Periodany time before expiry provided that the new contract is for a period at leastany equaltime toprovided thatthe unexpired portion of the oldnew contractMinimum andPeriod notis lessfor than one year. Wherea the 12 months minimum period ofat serviceleast hasequal notto elapsed, the newunexpired contractportion will require a minimum period of serviceany equalexisting toMinimum 12Period. monthsAny lessrevised pricesthe numberas of months already served. Prices and conditions for the renewal contract will be subject to the then prevailing tariffa terms.consequence of the new Minimum Period will take effect from the start of the Customer's next billing quarter, providing that this is at least 2 weeks before the next quarterly invoice.

LongMinimum termPeriod discounts do not apply to one-off set up charges.

LongMinimum termPeriod discounts do apply to rentals of the followingrental :charges stated elsewhere in this Part for the following products :

LongMinimum termPeriod discounts doalso apply to UBCthe OnNetfollowing: call charges as outlined in Usage Based Charging, Local / National Networking on page of this Part.

The Call Commitment Values stated elsewhere in this Part.

UBC OnNet call charges as outlined in Usage Based Charging, Local / National Networking.

This option is no longer available.

Existing FeatureNetFeaturenet Customers may elect to join the BT Premier Value call-pricing scheme. On joining the scheme all applicable calls will receive the BT Premier Value call rates and discounts, and all FeatureNetFeaturenet based call discounts will cease to apply.

The option to migrate is at whole Customer network only, part networks will not be supported within BT Premier Value.

For an existing FeatureNetFeaturenet Customer migrating to the BT Premier Value call-pricing scheme there is a minimum initial level of migrated commitment based on the existing standard levels used in the prevailing tariff (21E) of:

• £164* per annum for each FeatureNetFeaturenet 1000 Access Line.
• £94* per annum for each FeatureNetFeaturenet 5000 Access Line.
• £94* per annum for each FeatureNetFeaturenet Call In or Hosted Voice Connect Line with OffNet calling enabled.

* For 3 or 5 year Featurenet contractsMinimum signedPeriods on or after the 1st October 2003, the applicableMinimum termPeriod discounts would apply to these values.

On contracting to the BT Premier Value call pricing scheme, the BT Premier Value Spend Levels and reconciliation charges will apply. On termination of the BT Premier Value Contract, standard FeatureNetFeaturenet terms and conditions will apply, and the following charges will apply:

• OffNet calls will be charged at the FeatureNetstandard `WithoutFeaturenet Customer fee' rates (See earlier in this Part) applicable under the Customer's contracted tariff (21A, B, C, D, or E).
• Any OnNet calls will be charged at rates dependent on the term of the Customer's FeatureNetFeaturenet ContractMinimum. Period.(See (Seeearlier earlierin inthis this Part)
• The standard per line call commitments appropriate to the services used will apply.

Alternatively, a Customer may elect to sign for any applicable calls package (see earlier in this Part) (e.g. `With Customer Fee', `Minute Master' or `Volume Master').

Any call commitments (See earlier in this Part) and penaltiesreconcilliation charges (See earlier in this Part) applicable under the Customer's FeatureNetFeaturenet contracted tariff and/or call package will apply from the date of BT Premier Value Contract termination.

Full details of the BT Premier Value call-price scheme can be found in Section 55Part Part 13of of the BT Price List.

Featurenet 1000 DDI coding