BT Price List

Section 14:Service Care Levels

Part 1:Service Care Levels

Subpart 2:Eligibility for Service Care Levels - Business

	Standard Care	Prompt Care	Total Care	Critical Care	*Priority Fault Repair Service 2**	BT Assurance	BT Assurance Plus
	Standard Care	Prompt Care	Total Care	Critical Care	*Priority Fault Repair Service 2**	BT Assurance	BT Assurance Plus
Standard Care	No	No	No	No	Yes	No	No
Prompt Care	Yes*1	Yes*1	Yes*1	Yes	Yes	No	No
Total Care	Yes	Yes	Yes	Yes	Yes	No	No
Critical Care	Yes	Yes	Yes	Yes	No	No	No
Priority Service *2	Yes	Yes	Yes	Yes	No	No	No
BT Assurance	Yes	Yes	Yes	Yes	Yes	Yes	Yes
BT Assurance Plus	Yes	Yes	Yes	Yes	Yes	Yes	Yes
PSTN	No	Yes*1	Yes	Yes	Yes	Yes	Yes
ISDN 2/ 2e & BT Highway	No	Yes*1	Yes	Yes	Yes	Yes	Yes
ISDN 30	No	Yes*1	Yes	Yes	Yes	Yes	Yes
Featureline & Featureline Compact	No	Yes*1	Yes	Yes	Yes	Yes	Yes
Featureline Corporate Centrex & Embark Centrex Lines	No	Yes*1	Yes	Yes	Yes	Yes	Yes
Featureline Corporate Digital & Embark Digital Lines	No	No	Yes*1	Yes	Yes	Yes	Yes
Private Circuits	Yes	Yes	Yes	No	No	No	No
Broadband VoIP	No	No	No	No	No	Yes	Yes
Mobile, Fusion, ICT	No	No	No	No	No	Yes	Yes

Notes

*1 - Included in rental charge

*2 - Priority Fault Repair Service is not available for new supply with effect from 1 March 2010

Notifications by Date

Notifications by Section