Details of the price per minute for dialled calls (including and excluding VAT) are contained within 2, 3 Section 55 and Section 56, The price of a call depends on the time of day (daytime, evenings & night-time or weekends), the destination of the call (local, national, international) and its duration. The timed duration of a call begins only when the called party answers. Exclusions to this basis of charging are free calls, capped calls and fixed price duration calls offered by some discount schemes in Section 55 and Section 56. | Residential Lines | Daytime; Mon-Fri, 7am-7pm. | Evenings & night-time; Mon-Fri before 7am & after 7pm. | Weekend; All Day Sat & Sun | Business Lines | Daytime; Mon-Fri, 7am-7pm. | Evenings & night-time; Mon-Fri before 7am & after 7pm. | Weekend; All Day Sat & Sun | Call charge and duration rounding for calls to Service Numbers (numbers starting 084, 087, 09 and 118) ? All Residential Customers | | Calls to Service Numbers consist of an Access Charge from BT, plus a Service Charge set by the company or organisation called. Information about Call charge and call duration rounding for calls to service numbers can be viewed in the Tariff Guide for Residential Customers at http://www.productsandservices.bt.com/consumer/assets/downloads/BT_PhoneTariff_Residential.pdf . Call set-up fees are not charged for calls to Service Numbers |
| Call Charge Rounding - Residential Customers - VAT Exclusive Billing (except for BT Standard rate customers) | | Each call charge will be rounded up to a whole penny, except for call charges to non-Mobile 07x numbers which will be rounded up to a tenth of a penny. Fixed Fee prices where duration charges do not apply will be charged at the published VAT Exclusive price. The total call bill will then be rounded up to the next whole penny before VAT is added. VAT will be calculated up to the next whole penny. |
| Call Charge Rounding - Residential Customers - VAT Inclusive Billing (except for BT Basic customers) | | With some exceptions (see below), each call charge will be priced at VAT Exclusive rates and rounded up to a whole penny.? VAT will then be added, and the resulting price rounded up to a whole penny to determine the VAT Inclusive price.? Call charges to non-Mobile 07x numbers are subject to a Minimum Call Charge and will be priced at VAT Inclusive rates and rounded up to a tenth of a penny.? Any other types of call which have a Minimum Call Charge, and any call types which include a 'Pence per call' fee that buys a period of call time will be priced at VAT Inclusive rates and rounded up to a whole penny.? Fixed Fee prices where duration charges do not apply will be charged at the published VAT Inclusive price. The total call bill will be rounded to the nearest whole penny.
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| Call Charge Rounding - Residential - BT Standard rate customers - VAT Exclusive Billing | | Each call charge will be rounded up to half a penny, except for calls to Number Translation Services (excluding 0870 numbers) which will be rounded up to a tenth of a penny. Fixed Fee prices where duration charges do not apply will be charged at the published VAT Exclusive price. The total call bill will then be rounded up to the next whole penny before VAT is added. VAT will be calculated up to the next whole penny. |
| Call Charge Rounding - Residential - BT Basic Customers - VAT Inclusive Billing | | With some exceptions (see below), each call charge will be priced at VAT Exclusive rates and rounded up to a half penny.? VAT will then be added, and the resulting price rounded up to a half penny to determine the VAT Inclusive price.? ?Calls to Number Translation Services (excluding 0870 numbers) will be priced at VAT Exclusive rates and rounded up to a tenth of a penny.? VAT will then be added, and the resulting price rounded up to a tenth of a penny to determine the VAT Inclusive price. ?Call charges to non-Mobile 07x numbers are subject to a Minimum Call Charge and will be priced at VAT Inclusive rates and rounded up to a tenth of a penny. ?Any other types of call which have a Minimum Call Charge, and any call types which include a 'Pence per call' fee that buys a period of call time will be priced at VAT Inclusive rates and rounded up to a half penny. Fixed Fee prices where duration charges do not apply will be charged at the published VAT Inclusive price. The total call bill will be rounded to the nearest whole penny. |
| Duration Rounding - All Residential Customers | | The duration of the following call types will be rounded up to the next whole minute | Inland geographic Calls (including g21 rate and ISDN64k calls)
Calls from Northern Ireland to the Irish Republic
Calls to Channel Islands
Fixed-to-mobile calls (excluding ISDN 64k)
International Calls (including calls to international mobiles but excluding ISDN 64k and satellite calls e.g Inmarsat)
The above call types from Private Payphones
The above Call types via Operator Assistance (specially assisted) | All other call types will be rounded up to the next whole second unless otherwise stated in the relevant section of the Price List. |
| Call Set-up Fee - All Residential Customers (except for Non - BT Calling Plan customers, BT Basic customers & Customers on Call Plans taken before 19th April 2013) | | A Call Set-Up Fee of 15.83 pence (exc VAT), 19.00 pence (inc VAT) will apply to the Call Types listed below. | Call Set-up Fee - All Residential Customers on Call Plans taken before 19th April 2013 (except for Non - BT Calling Plan customers and BT Basic customers) | |
| A Call Set-Up Fee of 15.83 pence (exc VAT), 19.00 pence (inc VAT) will apply to the Call Types listed below. | Call Set-Up Fee - Non BT Calling Plan customers and BT Basic | |
| A call set up fee of 2.75 pence (ex VAT), 3.30 pence (inc VAT) will apply to the Call Types listed below. | Applicable Set-Up Fee call types (for all Residential customers), Private Payphones and Operator Assistance (specially assisted): | Inland geographic Calls (including g21 rate and ISDN64k calls)
Calls from Northern Ireland to the Irish Republic
Calls to Channel Islands
Fixed-to-mobile calls (excluding ISDN 64k)
International Calls (including calls to international mobiles but excluding ISDN 64k and satellite calls e.g Inmarsat)
| Except in the following cases or unless otherwise stated in the relevant section of the Price List: | International calls made using Friends & Family International and International Freedom calling plan add-on's, UK Day, Evening and Weekend geographic, 0870, g21 rate and 0845 calls where the pence per minute (ppm) rate has been set to zero for the first hour of each call (or to such calls which start within the uncharged period but end after the uncharged period)
Fixed rate UK calls on Unlimited Weekend Plan
Fixed fee calls
Calls charged by Time duration which start with a Fixed fee.
Personal Numbering, Paging, Multimedia, Fixed to WiFi and DQ118 Services, for which a minimum call charge of 4.6 pence exc VAT , 5.5 pence inc VAT applies | | Call Duration Rounding - Business Customers | |
| The duration of calls (including the Access Charge to Service Numbers) will be rounded up to the next whole minute - Standard Rates, BT Business Choices(including Business Advantage & Business Advantage Plus), BT Business Reward, BT Business Plan, BT Business Plan Lite, BT Business Plan (CR) and BT Business One Plan Inclusive, BT Business One Plan Plus Inclusive, BT Business One Plan Traditional Inclusive, BT Business Complete, BT Business One Plan, BT Business One Plan Plus, BT Business One Plan Traditional, BT Business VoIP Services, BT Business Call Essentials, Business Plan Special Offers and BT One Plan Special Offers. The duration of calls (including the Access Charge to Service Numbers) will be rounded up to the next thirty seconds - All BT Cloud Phone calls and BT Business Flex calls. Exceptions where calls are rounded up to the next whole second are call types within: BT Customer Commitment BT Call Centre Advance BT Premier Value Embark and Featureline Corporate calls packages Call types within BT Customer Commitment Special Offers Call Types- ISDN 64kbit/s Data Calls to Mobile telephones and Satellite Calls (e.g. Inmarsat) will be rounded up to the next whole second in all products. | Service Charges for Service Numbers (084, 087, 09, and 118). | The duration of all other call types will be rounded up as stated in the relevant section of the Price List .
| Call Charge Rounding - Business Customers | | All calls (including the Access Charge to Service Numbers) charged at either standard rates or within the following options: BT Business Choices (including Business Advantage & Business Advantage Plus), BT Business Plan, BT Business Plan Lite, BT Customer Commitment, BT Business Plan (CR), BT Business One Plan, BT Business One Plan Plus, BT Business One Plan Traditional, including BT Business One Plan Inclusive, BT Business One Plan Plus Inclusive and BT Business One Plan Traditional Inclusive, BT Business Reward, BT Call Centre Advance, BT Business VoIP Services, BT Business Complete, BT Business Plan Special Offers, BT One Plan Special Offers and BT Business Call Essentials will be rounded up to the next whole penny. | Exceptions where calls are rounded up to the next tenth of a penny are: BT Premier Value BT Business Flex BT Cloud Phone | Service Charges for Service Numbers (084, 087, 09, and 118). |
| Customers with BT Customer Commitment Special Offers will have all of their calls rounded up to a tenth of a penny. |
| Call Set-up Fee - Business Customers | | The price of a call (including the Access Charge to Service Numbers) will be the Call Set-up Fee of 25.00p (exc VAT), [Price] 30.00p (inc VAT) per call plus the pence per minute rate as specified in the Price List. The Call Set-up Fee will apply to all calls charged at standard rates with the exception of:
Freefone
Fixed to WiFi Services
Satellite Calls (e.g Inmarsat)
Fixed fee calls
Calls Charged by Time duration which start with a Fixed fee
Call types or services where the relevant entry in the Price List states that the Call Set-up Fee does not apply or an alternative Set-up Fee or minimum call charge applies. |
| Customer Discount Scheme | | Customers who have joined a Customer Discount Scheme will receive discounts on the price of calls appropriate to the scheme as detailed in 3 and 36 |
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BT Price List