PRODUCT DESCPRIPTION

IP Clear 2Mbit/s Flex serves as an access variant to IP Clear. IP Clear is a wide area Internet Protocol Virtual Private Network (IP VPN) service for the UK market, designed to service Customers who require connectivity between branches, data centres and operational sites throughout the UK.

Except as modified in this Section, the terms and conditions for IP Clear apply.

As an access variant of IP Clear, the following characteristics also apply to IP Clear 2Mbit/s Flex:

• -IP Clear 2Mbit/s Flex is an unbundled product. A router is required to complete the solution. This item must be purchased separately, the IP Clear Supplier Indentification Notice and Service Description for IP Clear give details of suitable interface presentation types.
• -IP Clear 2Mbit/s Flex is available on a range of Contract terms.

IP Clear 2Mbit/s Flex offers bandwidth speeds between 256Kbit/s and 1.984 Mbit/s, in 64K increments. Customers can also choose a Secure Plus resilience option at all speeds.

IP Clear 2Mbit/s Flex provides any-to-any connectivity for IP traffic via a Customer defined Virtual Private Network (VPN). A Customer may have one or more VPNs within their IP Service, with `any to any' connectivity available between all connections into the VPN. There will be an additional charge for accesses into multiple VPNs.

Customers will be able to connect an IP Clear 2Mbit/s Flex Site with an existing IP Clear Site directly, via the MPLS enviroment and to existing FrameStream and CellStream Sites, via an IP-Enabled PVC.

As with IP Clear, the Customer will also have the option of dial access into their VPN, these are as standard IP Clear.

A list of service points from which service will be available (`Service Points') is given below. Any Customer in excess of 40km from a Service Point will be subject to an additional distance related charge.

The level of ServiceCareService is TotalCare,Care see Price List,is SectionTotal Part or refer to the following internet address: http://www.bt.com/pricing/current/Maintenance_boo/0201_d0e1.htm#0201-d0e1Care.

Total Care

Customers may report faults twenty-four hours per day seven days per week including all national, public and bank holidays. BT will aim to respond to a fault report within 4 working hours. Any work that is carried out outside of these hours at the Customer's request will attract an additional charge. BT will aim to clear the fault within 5 hours of receipt excluding periods which fall within excluded holidays and periods outside service operating hours.

Description of Charges

The pricing for IP Clear 2Mbit/s Flex comprises:

• -An access connection (`Connection Charge'). IP Clear 2Mbit/s Flex is supplied with a 1.984 Mbit/s access bearer as standard, however, at the time of the initial deployment the Customer must specify a given bandwidth rate for each Site, which the Service is limited to. It is expected that IP Clear 2Mbit/s Flex will be selected for Sites where bandwidth requirement is expected to grow. For the Secure Plus variant the customer is supplied with 2 x 1.984 M/bit bearers with end to end separation. Each bearer must be provisioned at the same initial speeds and if flexed each bearer must be flexed in symmetry.
• -An annual access rental charge (`Annual Rental Charge'). The Customer must remain on the initial bandwidth for the Minimum Period of the Access Connection. However, the Customer may upgrade the bandwidth within the minimum period without incurring any Connection or Termination charges. During normal operations, the Customer can only transmit up to the pre-determined access limit for each Site. The pricing for an increase in bandwidth will incur the equivalent Annual Rental Charge for the higher rate. That is, a Customer Site at any contracted rate can boost its bandwidth, for a minimum period of 30 days, for the equivalent charge of 30/365 of the Annual Rental at the higher rate. No further Connection Charge or one-off charge will be applied. The change will be considered as permanent and the increased Annual Rental Charge will subsequently be applied for that Access Connection.

And

• -An annual access rental charge (`Annual Rental Charge'). The Customer must remain on the initial bandwidth for the Minimum Period of the Access Connection. However, the Customer may upgrade the bandwidth within the minimum period without incurring any Connection or Termination charges. During normal operations, the Customer can only transmit up to the pre-determined access limit for each Site. The pricing for an increase in bandwidth will incur the equivalent Annual Rental Charge for the higher rate. That is, a Customer Site at any contracted rate can boost its bandwidth, for a minimum period of 30 days, for the equivalent charge of 30/365 of the Annual Rental at the higher rate. No further Connection Charge or one-off charge will be applied. The change will be considered as permanent and the increased Annual Rental Charge will subsequently be applied for that Access Connection.
• -more than 30 Working Days before CDD for products with a standard lead time of 35 Working Days of the Date of Order (that is, a `cool off' period of 5 Working Days)

Site Connection and Annual Rentals

Connection Charges

Annual Rental Charges

Lead Times

The standard lead time for delivery of IP Clear 2Mbit/s Flex and IP Clear Flex Secure Plus is 35 Working days.

Orders of more than 5 Access Connections at once have to be arranged as a project and standard lead times do not apply.

Standard lead times only apply to those Customer Sites within the stated radial distance of an operational IP Clear 2Mbit/s Flex Service Point. Orders for Access Connections outside of the radial distance criteria of an operational live Point of Presence will have to be arranged as a project and standard lead times do not apply.

Customer orders for IP Clear 2Mbit/s Flex will be taken as a project and managed accordingly with BT and the Customer working together to formulate a suitable agreed roll-out plan. Order placement can then be staggered according to the plan and Contractual Delivery Dates will apply (using the standard lead times of Access Connections) unless a specific extension is agreed in writing with the Customer.

Bandwidth Charges

All customers may request a change in bandwidth (`Flex Request') during Working Days (8am-5pm GMT, Monday-Friday, excluding Bank and Public Holidays in England). Flex requests made during a Working Day will receive a response, within 8 hours, issuing a time and date for the Flex action. The Flex action will take place on the next available Working Day, subject to availability in the IP Clear 2Mbit/s Flex appointment book. A maximum of 5 Flex requests per Customer will be accepted during each Working Day. For those customers with 150 or more IP Clear Flex 2Mbit/s Access Connections, a maximum of 30 Flex requests will be accepted during each Working Day. A flexing of a Secure Plus service counts as two flexes.

Access connection Regrade Charges

Upgrades

It is not currently possible to upgrade Access Connection options for IP Clear 2Mbit/s Flex.

Downgrades

It is not currently possible to downgrade Access Connection options for IP Clear 2Mbit/s Flex.

Shift Charges

Please refer to the Sub-Part titled `BT Ignite IP Clear Pricing' within this part of the BT Price List for full details, or follow the link to the Internet address:

http://www.bt.com/pricing/current/VPN_Services_boo/1409_d0e4540.htm#1409-d0e4540

Ancillary Charges

Please refer to BT Price List, Section 45 Part for full details, or follow the link to the internet address:

http://www.bt.com/pricing/current/Excess_Construction_boo/1319_d0e1.htm#1319-d0e1

Standby Power

Please refer to BT Price List, Section 12 Part , Sub-Part entitled `MegaStream Circuits' for full details, or follow the link to the internet address:

http://www.bt.com/pricing/current/Private_Cir__boo/1286_d0e5.htm#1286-d0e5

Cancellation Charges

The delivery of an Access Connection is timed to meet a Contractual Delivery Date (CDD). The Cancellation Charges raised reflect the amount of work undertaken and are calculated according to the number of Working Days between the date of the Customer requests cancellation and the CDD.

The Cancellation Charge is expressed as a percentage of the appropriate Access Connection Charge.

Customers should note that, once delivered, Access Connections have a standard 12 month minimum term for which rental will be due.

The Customer must give notice of cancellation in writing.

Access Connections Provided Within 35 Working Days of the date the order is received by BT (`Date of Order')

Cancellation charges will not be raised if the Customer cancels an order:

• -more than 30 Working Days before CDD for products with a standard lead time of 35 Working Days of the Date of Order (that is, a `cool off' period of 5 Working Days)

The full cost of all additional work, (e.g. duct) which is separately identified on the Customer Requirements Form (CRF) and which has been specifically incurred as a result of that order will be fully recovered. This is in addition to the Cancellation Charge.

If the Customer requests a change to the CDD and subsequently cancel the order, the Cancellation Charge will be calculated from the date that the Customer notified BT of the first amendment to the CDD and the original CDD.

IP Clear 2mbit/s Flex Service Points

IP Clear 2Mbit/s Flex is available from the existing IP Clear Service Point locations.

Please refer to the Sub-Part titled `BT Ignite IP Clear Pricing' within this part of the BT Price List for full details.

Contract Options

Contract Term Options

The Contract Term is subject to a Minimum Period of 12 months. Customers may opt to enter into a 1, 3, 4 or 5 year Contract Term option. Prevailing rentals will be discounted for the duration of the Contract Term according to the rates specified under the Unified Discount Scheme.

Further information regarding commitment, spend and contributing products are also detailed in the Unified Discount Scheme. A matrix shows the appropriate discount across all of the products.

Refer to Unified Discount Scheme for details of early termination charges.

Please refer to BT Price List, Section 47 Part , for full details, or follow the link to the Internet address:

http://www.bt.com/pricing/current/VPN_Services_boo/1433_d0e1.htm#1433-d0e1

Spread Connection Charges - Not Available for new supply

Please refer to the Sub-Part titled `BT Ignite IP Clear Pricing' within this part of the BT Price List for full details, or follow the link to the Internet address:

http://www.bt.com/pricing/current/VPN_Services_boo/1409_d0e4540.htm#1409-d0e4540

Migration from IP Clear Options

Existing IP Clear Customers migrating to IP Clear 2Mbit/s Flex will be subject to the following conditions:

Migration from IP Clear 2Mbit/s Flex to IP Clear

SERVICE LEVEL GUARANTEE SCHEME (SLG)

IP Clear 2Mbit/s Flex is part of the VPN Service Level Guarantee Scheme, see Section 47 Part 2 Sub-Part `SERVICE LEVEL GUARANTEE (SLG) SCHEME'.

TERMS AND CONDITIONS

In the United Kingdom, IP Clear 2Mbit/s Flex is provided under the BT Conditions for Virtual Private Network Services.