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Section 56:Business Customer Options

Part 18:BT Business VoIP Services

Subpart 2:Business Broadband Voice

Connection and Installation Charges



Connection Charge

ExcVAT

IncVAT

£

£

First Lines

0.00

0.00

Subsequent lines

0.00

0.00

BT Managed Install

This service is available to Customers who have BT Business Broadband and subsequently order BT Business Broadband Voice. The charge includes one engineering visit to the premises to configure and demonstrate the Business Broadband Voice service.

One off Payment



One off payment

ExcVAT

IncVAT

£ (pm)

£ (pm)

BT Managed Install for Business Broadband Voice

75.00

90.00

Rentals for Customers with contracts signed before 26 October 2009 (not available for new supply from 26th October 2009)

Existing Business Broadband Voice Customers who have a Contract with BT prior to 26th October 2009 (these services are not available for new supply) will continue to be charged, as appropriate at the Broadband Voice rate until their existing Contract is terminated.



Monthly Payments

Exc VAT

Inc VAT

£(pm)

£(pm)

Business Broadband Voice First line rental

5.00*

6.00*

Business Broadband Voice - Subsequent lines rental

5.00

6.00

Geographic Number (per number)**

2.99**

3.59**

BT Call Minder for Business VoIP

2.50

3.00

* FREE Broadband Voice line offer available to BT Business Total Broadband Customers

**Geographic numbers are subject to availability. 0207 and 0208 numbers are not available on Broadband Voice.

Paragraphs 1-12 below apply to Customers with contracts signed before 26 October 2009 (not available for new supply).

1. Open to all UK businesses that order BT Business Broadband Voice when placing a new order or agreeing to a further minimum term for BT Business Total Broadband before 26th October 2009.

2. The connection fee for the first line only will be waived together with the monthly charges for the duration of the BT Business Broadband Voice Contract.

3 Customers must have a BT PSTN line, order BT Business Broadband Voice and place an order or agree to a further minimum term for BT Business Total Broadband.

4 An outgoing call must be made using the first line:

(a) within 90 days of placement of the order for the Services, and subsequently

(b) at least every 90 days from the Service Start Date.

Failure to do so may result in suspension or termination, at BT's option, of the Service to the first line.

5 This will not apply where the first line of the BT Business Broadband Voice service is provided to any UK businesses ordering the BT Business Broadband Voice Plus product.

6 Eligible Customers wishing to switch to a free BT Business Broadband Voice line from an existing chargeable first line will be charged for any remaining period of the chargeable first line minimum period.

7 Except as expressly stated, the standard Terms and Conditions for the relevant service will apply in addition to these Terms and Conditions.

8 Any calls made using the BT Business Broadband Voice service must be paid for at applicable standard rates.

9 Any additional BT Business Broadband Voice lines will be subject to applicable standard monthly rental charges.

10. Business Broadband Voice Customer Equipment may be required (such as Broadband Voice Telephone Adapter).

11. Customers must have:

  • BT PSTN Line

  • Business Broadband from BT

  • Appropriate Business Broadband Voice Customer Equipment ( a Broadband Voice Telephone Adapter may be required)

12 VoIP Calling Features

1571 for Business VoIP (although Customers may, subject to the additional charges set out above, upgrade to BT Call Minder for Business VoIP). Further details on the functionality of 1571 for Business VoIP & BT Call Minder for Business VoIP are available at www.bt.com/businessbroadbandvoice

Rentals for Customers with contracts signed on or after 26 October 2009



Monthly Payments

Exc VAT

Inc VAT

£ (pm)

£ (pm)

Business Broadband Voice with Free*/ Inclusive** UK calls line rental - 1 year Contract

7.50

9.00

Business Broadband Voice with Free*/ Inclusive** UK calls line rental - 2 year Contract

5.00

6.00

Business Broadband Voice with Free* UK calls line rental - 2 year Contract with IP Phone for Customers with Contract signed after 26th October 2009 and before 15th November 2010 #.

7.50

9.00

Business Broadband Voice with Free*/ Inclusive** UK calls line rental - 2 year Contract with IP Phone for Customers with Contract signed on or after 15th November 2010 #

9.00

10.80

Geographic Number (per number)

2.99

3.59

BT Call Minder for Business VoIP

2.50

3.00

Geographic Number / any ported* number to the service (first number per line in area / out of area)

0.00

0.00

Geographic Number / any ported* number to the service (subsequent number per line)

2.99

3.59

*Geographic Number Portability Import enables the Customer of an Other Licensed Operator (OLO), to transfer the number associated with their fixed telephony service from the OLO to BT. A telephone number which had previously been exported to the OLO from BT may be imported. The portability of individual numbers is subject to confirmation.

Geographic numbers are subject to availability. 0207 and 0208 numbers are not available on Broadband Voice

*Customers who signed Broadband Voice contracts between 26th October 2009 and 30th March 2011 will receive the 500 Free UK Minutes in accordance with the Special Offer Terms and Conditions as detailed in 13/09 BT Business Broadband Voice Free UK Calls Special Offer)

**Customers who signed Broadband Voice contracts on or after 31st March 2011 will receive the 500 inclusive UK call minutes in accordance with the Broadband Voice Inclusive UK Calls section below.

# Please refer to subpart 5 for details on the phone warranty

Notes

1. Open to all UK businesses that order BT Business Broadband Voice.

2 Customers must have a BT PSTN line and BT Business Broadband to order BT Business Broadband Voice

3 There is a maximum limit of two Broadband Voice lines per BT Business Broadband connection

4 If Customers select the Broadband Voice Unlimited Call Package they must have a Broadband Voice line.

5 The Minimum Period is 1 or 2 years as specified on the order.

6 Any calls made using the BT Business Broadband Voice service must be paid for at applicable standard rates.

7 Any additional BT Business Broadband Voice lines will be subject to applicable standard monthly rental charges

8 Customers must have:

  • BT PSTN Line

  • Business Broadband from BT

  • Business Hub from BT

  • Appropriate Business Broadband Voice Customer Equipment (a Broadband Voice Telephone Adapter may be required)

9 Business Broadband Voice includes:

  • Calls (please see part 18, subpart 4for details on Calls and charges)

  • VoIP Calling Features

  • 1 Geographic number (in area / out of area)

  • 1571 for Business VoIP (although Customers may, subject to the additional charges set out above, upgrade to BT Call Minder for Business VoIP). Further details on the functionality are available at www.bt.com/businessbroadbandvoice

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