Excess construction charges apply in addition to standard connection charges applicable for relevant service to be provided.

When service is requested and additional infrastructure is required, a survey will be carried out by Openreach and charges will be individually assessed for the specific site, taking into account the customer's requirements and preferences. The charges will be quoted to the customer for agreement before provision work is started. The quote will be based upon :

1. The components listed below, charged using the input costs stated below after any applicable exemptions listed below have been applied, PLUS

2. For Business customers ordering PSTN, ISDN2e, Featurelines and BT Infinity for business broadband (fibre to the premises variants) only, an administration and processing charge calculated as the lower value of either 15% of the figure given from item 1 above or £200. This processing charge is not applicable in circumstances where the customer has a Managed Services Contract or where there is an additional Management charge associated with the lines being provided, or if the customer decides not to proceed with the provision request.

Requests to provide access lines via an alternative route into the end user premises will be charged at the standard rate for the line plus any Excess Construction Charges needed to provide the route with no exemptions applied.

Charges will apply where new ductwork or cable is required to provide additional narrowband capacity (ie PSTN lines and variants, Featureline and Embark centrex access lines, FeatureNet 5000 access lines and ISDN2 lines) at a site in situations where existing ducts or cables are fully utilised and where BT would otherwise not choose to extend its network on the basis of normal commercial criteria. BT is not obliged to provide such narrowband lines at a site already having these services if the cost exceeds £1000 (exc VAT), costed at the above excess construction rates, although the customer has the option to pay all the excess construction charges in excess of the first £1000. Nor will BT be obliged, in the same circumstances, to provide additional FN1000 analogue lines, although in this case the customer has the option of paying full excess construction charges.

Additionally charges will be raised for:

• - Provision of any radio charges will be subject to survey.
• - Any miscellaneous non standard or specially requested items will be individually priced
• - Any internal wiring (see Section 6 of the Price List)
• - Internal or external shifts at the appropriate rate for the circuit concerned
• - Timescale Rates for out of hours working

The above charges will apply to requirements on the customer's premises, and on third party land and the public highway from the nearest point where connection can be made to BT's existing network. Customers may opt to provide trunking and traywork, suitable holes through walls and cable routes within their own curtilage at their own expense. Any ducts and cable provided remain BT property and may be used by BT to provide service to any other customer in accordance with standard regulatory practice.

Excess construction charges are binding once accepted by the customer. In the event of cancellation before delivery of service, the customer will be billed for work completed or committed to by BT. In this case the exemptions (as defined below) will not apply. These charges are in addition to any other published cancellation charges. Excess construction charges can be shared between multiple customers who request provision of service concurrently with individual contracts and request that these charges are shared. In this case, if cancellation by one customer occurs prior to service then the full charges will be payable by the remaining customer. No reimbursement of excess charges will be made to customers on the basis of subsequent orders at the same or nearby locations.

Excess construction charges are paid at the same time as the normal product connection charges. The table below details exemptions from excess construction charges. Exemptions apply to individual sites and are not transferable to other sites. Not more than one exemption is available per site. In the context of excess construction charges:

• *A site requiring PSTN, ISDN2/2e and BT Highway service is defined as an area of land owned or occupied by an individual customer within a boundary or curtilage that is not divided by the public highway.
• *A site requiring wideband access is defined as a single point within a customer's premises which can be used for the termination of wideband circuits.