For the purposes of the Customer Service Guarantee, the following services are only partially covered or are subject to variations in the conditions. | Call Diversion | | Call Diversion will not be provided to the following number ranges 00, 08, 09, 070, 076, 0500 & 07744. |
| ISDN 30 | | Call Diversion is not available. | Customers will not be eligible for Daily Rate Rental Credit but may instead claim compensation equal to one month's rental (exclusive of VAT) per day or part day, for each affected channel, up to a maximum of an amount equal to a full year's rental (exclusive of VAT) for that channel. However, customers claiming this compensation are not entitled to claim actual financial loss in addition. | In cases where the failure affects both ISDN 30 and related services, customers are only entitled to claim Fixed Rate Compensation in respect of the former. |
| Isdn2/2e | | In cases where the failure affects the ISDN2/2e MSN or DDI services Daily Rate Rental Credit will be paid. |
| Telemarketing Services (Freefone, BT 0845, BT 0870, BT Contactcall and BT Call Director Service) | | The following varies paragraph 19.1.1(b) of the Terms and Conditions for Business Service: | When a Customer reports a fault, BT will respond to that fault within 5 normal working hours. This includes Service disruption as a consequence of system failure. | Customers committed to a Committed Call Volume of 100m minutes or more and who have suffered total loss of Service for 4 hours or more from the start of the failure will be entitled to claim from the end of the 4 hour period. | Call Diversion and Call Allowance are not available. | Customers will not be eligible for Daily Rate Rental Credit, however Customers can claim £25 for each day, or part day, that BT is late in supplying or repairing the Service, up to a maximum of an amount equal to a full year's rental (exclusive of VAT) for that service. However, customers claiming this are not entitled to claim actual financial loss in addition. | Where a customer has DDI (Direct Dialling In), payments under the Customer Service Guarantee will be paid per DDI range or block and not for each separate number within that that range. | Where the Customer chooses to claim actual financial loss under paragraph 19.3 of the Terms and Conditions for Business Service, the maximum limits on how much the Customer is entitled to claim under Actual Financial Loss as set out in paragraph 19.3.3 (b) is varied for Customers with the following Committed Call Volumes: |
Between 1,000,000 and 23,999,999 minutes | 30000.00 | Between 24,000,000 and 35,999,999 minutes | 35000.00 | Between 36,000,000 and 47,999,999 minutes | 40000.00 | Between 48,000,000 and 99,999,999 minutes | 50000.00 | Between 100,000,000 and 124,999,999 minutes | 60000.00 | Between 125,000,000 and 249,999,999 minutes | 70000.00 | Between 250,000,000 and 349,999,999 minutes | 80000.00 | 350,000,000 minutes and over | 180000.00 |
|
| Featureline and Featureline Compact | | Call Diversion is not available. | The Customer Service Guarantee Scheme does not apply for any loss of FeatureLine functionality. |
| BT Calling Features, Network Features and Call Minder on PSTN | | Call Diversion as described in paragraph 2 of the Customer Service Guarantee will not be offered for BT Calling Features and Network features. | For the purposes of the Customer Services Guarantee, Customers shall be entitled to claim the Daily Rate Rental Credit as set out below; | Daily Rate Rental Credit is the amount BT will credit the Customer for each whole or part day BT is late in providing the Service or repairing a Service Failure. | The line/package quarterly rental will be multiplied by 4 and divided by 365 to arrive at the Daily Rate Rental. | The Daily Rate Rental will be multiplied by the number of days that the Customer is entitled to claim a rebate for. | There is no upper limit on the number of days that can be claimed. | Daily Rate Rental Credit will not apply in respect of any failure in a BT Calling Feature that is provided free of charge. This includes BT Calling Features that are provided as part of BT Working Together or any other calls/lines package. | Where a BT Calling Feature is taken as part of a Line Rental package and there is a failure of the Service (as defined in the Conditions of Telephone Service), Daily Rate Rental Credit will not be paid on the BT Calling Feature element of the package. | Where the BT Calling Feature is part of a Calling Features package and one or more services experience a Service Failure, the Daily Rate Rental Credit will be calculated using the Calling Features package rental. | No Daily Rate Rental Credit will be paid on any `pay per use' BT Calling Features. | BT Business Total Broadband Office, BT Business Total Broadband Office Unlimited, BT Business Total Broadband Advance & BT Business Total Broadband Advance Support, BT Business Total Broadband Network & Network Premium | The Customer Service Guarantee for Broadband is as set out in the terms and conditions for Broadband as follows, full details of which can be found at http://www.bt.com/terms: | Conditions for BT Business Services Service Schedule for BT Broadband Access Service Charges Schedule for BT Business Total Broadband Customer Service Guarantee - Annex |
|
|
BT Price List