ThisThe section should be read with the Customer Service Guarantee indoes BT'nots Termsapply &to Conditionsany forservice Contractthat foris Accessnot Serviceexpressly forincluded Businessin ServiceSubpart or BT's terms and conditions for residential service as appropriate. The Scheme covers PSTN, ISDN2/2E, Featureline and Featureline Compact, In Contact Plus, Payphone Lines and BT Basic. Some services may be partly covered by the Customer Service Guarantee and these are dealt with 1in Section d0e1-section"/> Part The Customer Service Guarantee Scheme does not a any service that is not expressly included in this document.

Residential

Full details of the Customer Service Guarantee and all other service related compensation schemes are set out in the relevant service terms which may be accessed via the BT Residential Standard Terms, which can be found under the ?At Home? section at http://www.bt.com/terms

Business

ACCESS LINES/TELEPHONY SERVICE

(PSTN, ISDN2/2E, FEATURELINE, FEATURELINE COMPACT, INCONTACT PLUS, PAYPHONE LINES AND BT BASIC)

The Scheme covers:

PSTN

ISDN2/2E

Featureline and Featureline Compact

In Contact Plus

Payphone Lines and

BT Basic.

Some services may be partly covered by the Customer Service Guarantee and these are dealt with in Section 49 , Part 5

Section 49 applies together with the following terms and conditions which can be found at :http://www.bt.com/terms

Conditions for BT Business Services

Service Schedule for Business Service - (Telephone Service - Phone Calls and Lines), ISDN, Featureline and Featureline Compact)

Customer Service Guarantee - Annex

BUSINESS BROADBAND

The scheme covers:

BT Business Total Broadband Office,

BT Business Total Broadband Office Unlimited,

BT Business Total Broadband Advance,

BT Business Total Broadband Advance Support (excluding BT Business Total Broadband Advance Support (Fibre)

BT Business Total Broadband, Network and

BT Business Total Broadband Network Premium.

The Customer Service Guarantee for Broadband is as set out in the terms and conditions for Broadband as follows, full details of which can be found at http://www.bt.com/terms:

Conditions for BT Business Services

Service Schedule for BT Broadband Access Service

Charges Schedule for BT Business Total Broadband

Customer Service Guarantee - Annex

For the avoidance of doubt, the remainder of Section 49 does not apply to Business Broadband