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Section 46:Voice Over IP (VoIP)

Part 4:VoIP Call Charges


Subpart 1:Basic Call Charges

Closed for New Customers From 1st April 2005

These prices only apply for calls which originate on the BT VoIP Network. The charges for calls to UK geographic numbers. which originate on the BT VoIP Network are dependant on time of day but not dependant on distance.

A minimum call charge of 2.8p (exc. VAT) applies to each call (except On-Net calls as defined below and calls to Freephone services).



Price in pence per minute (2 decimal places)

Daytime Mon-Fri 7am-7pm

Evenings/Nightime Mon-Fri before 7am & after 7pm

Weekends All day Sat & Sun

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

On Net Calls (a)

0.00

0.000

0.00

0.000

0.00

0.000

Off Net Calls to UK geographic numbers (b)(c)

2.40

2.760

1.60

1.840

1.60

1.840

The price of calls to all other non-geographic and international numbers is as defined in Section 56 Part of the BT Price List and excludes Local & National calls to UK geographic numbers. The Terms & Conditions for BT VoIP Services apply to calls, which originate on the Multimedia VoIP Network.

for New Supply From 1st April 2005

These prices only apply for calls which originate on the BT VoIP Network. The charges for calls to UK geographic numbers which originate on the BT VoIP Network are dependant on time of day but not dependant on distance.

A minimum call charge of 2.8p (exc. VAT) applies to each call (except On-Net calls as defined below and calls to Freephone services).



Price in pence per minute (2 decimal places)

Daytime Mon-Fri 7am-7pm

Evenings/Nightime Mon-Fri before 7am & after 7pm

Weekends All day Sat & Sun

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

On Net Calls (a)

0.00

0.000

0.00

0.000

0.00

0.000

Off Net Calls to UK geographic numbers (b)(d)

2.40

2.760

1.60

1.840

1.60

1.840

The price of calls to all other non-geographic and international numbers is as defined in Section 56 Part 13, Sub Part titled `Pricing Information' (see Band A), of the BT Price List and excludes Local & National calls to UK geographic numbers. The Terms & Conditions for BT VoIP Services apply to calls, which originate on the Multimedia VoIP Network.

Description

VoIP Calls Commitment is a call-pricing scheme for VoIP Customers providing scaled discounts on Eligible calls.

For specific call types, the scheme delivers pence per minute rates which are then discounted based on the Committed Spend.

Customers applying for VoIP Calls Commitment must provide the eligible Inventory and details of any of its subsidiaries to be included in the scheme, and inform BT of any changes throughout the duration of the Contract.

Unless otherwise stated by the Customer at the end of the Contract Period, the VoIP Calls Commitment scheme will continue in accordance with the terms of the original Contract, i.e. at the same Committed Spend and Contract Period.

Customers should note conditions below which explain the circumstances that would lead to a reconciliation charge being raised if the Committed Call Spend is not achieved.

Definitions

Contributory Spend - Actual spend (exc. VAT) which will contribute to achieving the Committed Spend.

Committed Spend - Spend (gross of discount) which the Customer commits to over the Contract Period (as specified in the Application Form).

Eligible Spend - Spend eligible (exc. VAT) for the VoIP Calls Commitment Discount.

Eligibility

The combined Eligible Spend on Multimedia VoIP and VoIP Port is used to calculate the discount rate. Eligible Spend is call charges for Multimedia VoIP and VoIP Port. Eligible Spend excludes any other type of charge.

VoIP Calls Commitment applies to:

  • (1)Customers, including Subsidiaries, who anticipate spending more than £5000 per annum (exc. VAT) on VoIP calls.
  • (2)The VoIP Calls Commitment discount scheme covers local and national calls as defined in Sub Part titled `Basic Call Charges' within this Part.
  • (3)The VoIP Calls Commitment discount scheme includes PSTN offnet international calls (Table E) and PSTN offnet calls to international mobile (Table I), the prices and tables are as defined in Section 56 Part 13, Sub Part titled `Pricing Information' (see Band A) of the BT Price List.

Call Spend Definitions

Contributory & Eligible - Spend which contributes towards achieving the Committed Spend and is also eligible for the VoIP Calls Commitment discount scheme.

Contributory & Non-Eligible - Spend which contributes towards achieving the Committed Spend but is not eligible for the VoIP Calls Commitment discount scheme.

Contributory & Eligible Call Spend

Contributory & Eligible



Product or Service

Call Type

Call Charge Rates

VoIP Calls

Fixed to International Mobile

IDD (1)

BT Premier Value rates apply

VoIP Calls

Local and National

BT VoIP rates apply

(1) These chargebands are different to BT's standard chargeband definitions, see Section 56 Part 13, Sub Part titled `Pricing Information' (table K) of the BT Price List.

Contributory & Non-Eligible



Product or Service

Product Type

Call Charge Rates

VoIP Calls

Fixed to Mobile (excluding calls to

International Mobiles),

Local NTS,



Inmarsat (B, M and Mini M)

BT Premier Value rates apply

VoIP Calls

BT Premium Rate Services (e.g. 0909),

Operator Services,

Operator Assisted Chargecard

Directory Services,

0820 & 07699,

Chargecard

Ring Me when Free

Any other calls not detailed above or included in the exclusions below

BT's standard published rates apply

VoIP Calls

International Direct Connect (IDC)

IDC Prices; See Section 2 Part 20 (IDC Call Charges)

For information purposes only, the following spend is neither Contributory nor Eligible for VoIP Calls Commitment Discount Scheme:

  • -Chargecard calls billed to a commercial credit card.
  • -Quarterly Rentals for Schools Internet Caller and Public Institutions Internet Caller.
  • -Inbound Calls.

Exclusions

  • 1)Access, connection and rental charges will not contribute to the Spend Value.
  • 2)No other PSTN, ISDN or FeatureNet calls pricing package are allowed in conjunction with VoIP Calls Commitment Discount Scheme. Customers on any other BT calls pricing package will have their named Site removed from the Inventory of that package.
  • 3)Calls made from the following lines rented from BT by the Customer are excluded from VoIP Calls Commitment Discount Scheme: - Residential Lines; Service Provider Calls and Access Lines; Payphone Lines rented at the Standard Payphone rate; Temporary Lines and Temporary Service Lines; Rented Cardphone Lines.
  • 4)Lines not provided by BT.

Pricing Information

The VoIP Calls Commitment Scheme overlay discounts are shown below:



Term Discount

1 year

Term Discount

2 year plus

Expenditure Discount - minimum per annum excl. VAT

Discount Rate

Expenditure Discount - minimum per annum excl. VAT

Discount Rate

£5000 to £14999.99

2.5%

N/A

2.5%

£15000 to £29999.99

4%

£10000 to £19999.99

4%

£30000 to £74999.99

6%

£20000.00 to £49999.99

6%

£75000 to £149999.99

8%

£50000 to £99999.99

8%

£150000 to £324999.99

10%

£100000 to £199999.99

10%

£325000 to £599999.99

12%

£200000 to £399999.99

12%

£600000 to £999999.99

14%

£400000 to £699999.99

14%

£1000000 to £1499999.99

16%

£700000 to £999999.99

16%

£1500000 to £2499999.99

18%

£1000000 to £1499999.99

18%

£2500000 to £4999999.99

21%

£1500000 to £2999999.99

21%

£5000000 or more

25%

£3000000 to £4999999.99

25%

-

-

£5000000 or more

28%

The discount applied to the Eligible Spend will be dependent on the Committed Spend as specified by the Customer in the Application Form.

The VoIP basic call charges are shown in the table in Sub Part titled `Basic Call Charges' within this Part.

The Customer, in exchange for commitment to a one or two year plus contract with BT, can obtain a discount on the VoIP Calls Commitment scheme (see above for variable discount tiers). The expenditure level to which the Customer signs is the minimum amount that must be spent per annum. e.g. Committed Spend £10000.00 (for 2 year contract), £100000.00 year 1 and £100000.00 year 2.

75% of the Committed Spend for a 2 year plus contract must be spent in year 1. e.g. Committed Spend £100000.00 (for 2 year contract), £75000.00 year 1 and £125000.00 year 2.

Customer's actual annual spend will be assessed against Committed Spend once a year, in accordance with the Customer's billing cycle. At that point their actual spend is permitted to be up to 10% less than their Committed Spend. The `Contract Floor' is 90% of the Customer's Committed Spend.

If the Customer's actual annual spend is more than 10% below the Committed Spend, then BT will recover the discount overpaid and charge the Customer 20% of the difference between the actual expenditure and the Committed Spend which will be raised on the next appropriate bill.

Termination Charges



Contract Type

Description

For 1 and 2 year committed contract periods

a) For termination within the first year, full committed spend in respect of any unused part of the first years committed call spend.

b) For termination subsequent to the first year, 20% of the minimum of the Committed Spend until the end of the contracted period.