 BT Price List |
Section 56:Business Customer Options
Part 18:Business Broadband Voice
Subpart 2:Pricing Information
Please see Notice 02/08 BT Business Broadband VoIP Flat Top - Geo Number Special Offer for details of a Special Offer. | |||||||||||||||||||||
There are two Business Broadband Voice packages, the Business Broadband Voice Plus package and the standard Business Broadband Voice Package. | |||||||||||||||||||||
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Connection Charges | |||||||||||||||||||||
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Monthly Payments | |||||||||||||||||||||
Business Broadband Voice Plus is:- | |||||||||||||||||||||
1. Subject to a fair usage policy . See Sub part 3, Conditions of this Part for more details. | |||||||||||||||||||||
2. Inclusive of a zero charge for all UK Local and National geographic Calls (applies to numbers beginning 01 and 02 excluding Channel Islands, Republic of Ireland) and BBV Calls to BBV Numbers up to one hour. After one hour all UK Local and National geographic Calls will be charged at the pence per minute rate which is 2.6pence per minute (excluding VAT) charge will be applied on the remaining duration of the call. | |||||||||||||||||||||
3. International Direct Dialled Calls are charged at the rates stated for Business Broadband Voice (see ii) below | |||||||||||||||||||||
4. UK Fixed to UK mobile calls are charged at the rates stated for Business Broadband Voice (see ii) below) and | |||||||||||||||||||||
5. Except to the extent expressly amended above, is provided subject to all other charges (including any Special Offers and calls to Number Translation Service numbers 08XX) being applied in accordance with Business Broadband Voice (see (ii) below). | |||||||||||||||||||||
ii) Business Broadband Voice fees are as follows: | |||||||||||||||||||||
Connection Charges | |||||||||||||||||||||
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Monthly Payments | |||||||||||||||||||||
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* FREE Broadband Voice line offer available to BT Business Total Broadband customers | |||||||||||||||||||||
Eligibility | |||||||||||||||||||||
1. Open to all UK businesses that order BT Business Broadband Voice when placing a new order or agreeing to a further minimum term for BT Business Total Broadband. | |||||||||||||||||||||
2. The connection fee for the first line only will be waived together with the monthly charges for the duration of the BT Business Broadband Voice contract | |||||||||||||||||||||
3. Conditions | |||||||||||||||||||||
3.1 Customers must have a BT PSTN line, order BT Business Broadband Voice and place an order or agree to a further minimum term for BT Business Total Broadband. | |||||||||||||||||||||
3.2 An outgoing call must be made using the first line: (a) within 90 days of placement of the order for the Services, and subsequently (b) at least every 90 days from the Service Start Date. Failure to do so may result in suspension or termination, at BT's option, of the Service to the first line. | |||||||||||||||||||||
3.3 This will not apply where the first line of the BT Business Broadband Voice service is provided to any UK businesses ordering the BT Business Broadband Voice Plus product. | |||||||||||||||||||||
3.4 Eligible customers wishing to switch to a free BT Business Broadband Voice line from an existing chargeable first line will be charged for any remaining period of the chargeable first line minimum period. | |||||||||||||||||||||
3.5 Except as expressly stated, the standard terms and conditions for the relevant service will apply in addition to these terms and conditions. | |||||||||||||||||||||
4. Notes | |||||||||||||||||||||
4.1 Any calls made using the BT Business Broadband Voice service must be paid for at applicable standard rates. | |||||||||||||||||||||
4.2 Any additional BT Business Broadband Voice lines will be subject to applicable standard monthly rental charges. | |||||||||||||||||||||
General Notes (applicable to both Business Broadband Voice & Business Broadband Voice Plus) | |||||||||||||||||||||
1. Business Broadband Voice Customer Equipment may be required (such as Broadband Voice Telephone Adapter). | |||||||||||||||||||||
2. Customers must have:
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3. Business Broadband Voice includes:
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Calls | |||||||||||||||||||||
Calls will be priced as follows: | |||||||||||||||||||||
* Minimum call charge applies, please see note 2. | |||||||||||||||||||||
*Calls to FM2, FM6, FM10 and FM11 are not available with a capped price and will be charged at the uncapped rates shown above. | |||||||||||||||||||||
Other Business Broadband Voice calls are charged at BT Business Plan Lite tariffs, except where stated below. | |||||||||||||||||||||
Calls from Northern Ireland to the Republic of Ireland are charged as an International call as below (except where the call is being made from a Business Broadband Voice line which has a Northern Ireland geographic number associated with it, in which case, the call will be charged at Inland call rates). | |||||||||||||||||||||
There is no facility fee for 3 Way calls and any Reminder calls are charged as a local call | |||||||||||||||||||||
International Direct Dialled Calls to fixed phone numbers and mobile phone numbers (mobile includes other special and higher rate services phone numbers). Full details of the destinations and number ranges to which this applies are shown at Section 2Part 17. | |||||||||||||||||||||
Calls to International Direct Dialled (IDD) fixed phone numbers are capped. The applicable cap set up fees, fixed pence per minute rate, price cap and mobile pence per minute rate per country are as follows. Call prices are subject to the Capped Call Fair usage policy (Sub part 3 refers). | |||||||||||||||||||||
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1. Capped call pricing | |||||||||||||||||||||
Capped Call prices will be calculated as follows: | |||||||||||||||||||||
The price of a call will be the Set-Up Charge plus the pence per minute rate specified, multiplied by the duration of the call in seconds, until the value of the call reaches the specified cap. The Capped Call price will apply until the call duration reaches 1 hour, after which the price of the call will equal the duration of the call less one hour multiplied by the pence per minute plus the Capped Call price from the first hour of the call. | |||||||||||||||||||||
Calls of any type for which there is no BT Business Broadband Voice rate specified will be charged at BT's standard prices: See Section 2Part 2Sub Part 1. | |||||||||||||||||||||
2. Minimum Call Charges Applicable to All Non-Capped Calls to fixed numbers.
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3. Minimum Call Charges Applicable to International Direct Dialled (IDD) Calls to some mobile numbers (includes other special and higher rate services numbers).
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Customer Equipment | |||||||||||||||||||||
Broadband Voice Telephone Adapter | |||||||||||||||||||||
Where the Broadband Voice Telephone Adapter is provided with Business Broadband Voice it is included for the charge set out below, subject to the Minimum Period being increased from 3 months to 12 months and subject to BT's Conditions of Sale. | |||||||||||||||||||||
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The fees include VAT rounded up to the nearest penny | |||||||||||||||||||||
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i) BT Hosted VoIP fees are as follows: (Note:- this Product is no longer available for new Customer and only applies to those Customers who contracted with BT prior to 8th December 2008) | |||||||||||||||||||||
Connection Charges | |||||||||||||||||||||
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Monthly Payments | |||||||||||||||||||||
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General Notes applying to BT Hosted VOiP | |||||||||||||||||||||
The Service include 1571 for Business VOiP as part of the package. Further details on the functionality of 1571 for Business VOiP is available at www.bt.com/businessbroadbandvoice. | |||||||||||||||||||||
(ii) BT Hosted VOiP (Enhanced) fees are as follows: | |||||||||||||||||||||
There are two packages available as part of BT Hosted VOiP (Enhanced), the BT Hosted VOiP Standard package and the BT Hosted VOiP Plus package. | |||||||||||||||||||||
(a) BT Hosted VOiP Standard | |||||||||||||||||||||
Connection Charges | |||||||||||||||||||||
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Monthly Payment | |||||||||||||||||||||
(b) BT Hosted VOiP Plus | |||||||||||||||||||||
Connection Charges | |||||||||||||||||||||
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Monthly Payments | |||||||||||||||||||||
General Notes (applicable to both BT Hosted VOiP Standard package and BT Hosted VOiP Plus) | |||||||||||||||||||||
1. Customers must sign a new Contract with either a 1 year or 2 year Minimum Period. | |||||||||||||||||||||
2. Upon expiry of the 1st Minimum Period, the Contract will continue for subsequent Minimum Period(s) until such time as the Customer takes the action prescribed in the Service Schedule or terminates the Contract or Service in accordance with the Conditions. | |||||||||||||||||||||
3. Following the 1st Minimum Period, the monthly rental charge will be automatically re-aligned from the appropriate monthly rental for the 1st Minimum Period to the appropriate monthly rental for subsequent Minimum Periods (see above). | |||||||||||||||||||||
4. If the Customer notifies BT in accordance with the provisions of the Service Schedule that it does not want the Contract to continue for further Minimum Period(s), the provisions of paragraph 3 above will not apply or, if the provisions of paragraph 3 above have already been applied, the Customer will be charged from the date of such notification at the monthly rental applicable for the 1st Minimum Period. | |||||||||||||||||||||
5. During the appropriate Minimum Period(s), the monthly rental will include one geographic number (in area or out of area) per line. Outside of the Minimum Period geographic numbers will be charged at the rates set out above. | |||||||||||||||||||||
6. The Service includes BT Call Minder for Business VOiP as part of the package. Further details on the functionality of BT Call Minder for Business VOiP is available at www.bt.com/businessbroadbandvoice. | |||||||||||||||||||||
General Notes applicable to BT Hosted VOiP and BT Hosted VOiP (Enhanced) | |||||||||||||||||||||
*Geographic Number Portability Import enables the customer of an Other Licensed Operator (OLO), to transfer the number associated with their fixed telephony service from the OLO to BT. A telephone number which had previously been exported to the OLO from BT can also be imported | |||||||||||||||||||||
Customers must have: BT PSTN Line A Business Broadband line dedicated to providing the Service from BT Business Broadband Hub from BT Appropriate BT Business Broadband Voice Customer Equipment (including standard telephones, IP phones and Ethernet Hub switch) | |||||||||||||||||||||
BT Hosted VOIP includes: Calls as below Calling Features | |||||||||||||||||||||
Calls | |||||||||||||||||||||
BT Hosted VOIP calls are charged at BT Business Broadband Voice tariffs, except where stated below. | |||||||||||||||||||||
International Direct Dialled Calls as above. | |||||||||||||||||||||
Calls from Northern Ireland to the Republic of Ireland are charged as an International call as above (except where the call is being made from a Business Broadband Voice line which has a Northern Ireland geographic number associated with it, in which case, the call will be charged at Inland call rates. | |||||||||||||||||||||
There is no facility fee for 3 Way calls and any Reminder calls are charged as a local call | |||||||||||||||||||||
International Direct Dialled Calls | |||||||||||||||||||||
Calls to International Direct Dialled (IDD) fixed phone numbers are capped. The applicable set up fees, fixed pence per minute rate, price cap and mobile pence per minute rate per country and method of calculation are as Broadband Voice IDD rates (see Sub Part 2). Capped Call prices are subject to the Capped Call Fair usage policy (Sub part 3 refers). | |||||||||||||||||||||
Additional Lines - BT Hosted VOiP | |||||||||||||||||||||
BT Hosted VOIP is limited to a maximum of 50 lines per group and is limited to a maximum of 8 lines per BT Business Broadband connection. | |||||||||||||||||||||
The first Hunt group and MADN are inclusive with BT Hosted VOIP service additional Hunt group and MADN's will be charged at standard rate thereafter. | |||||||||||||||||||||
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Conditions | |||||||||||||||||||||
BT Hosted VOIP is not available to Customers wanting the service to be provided using a BT Versatility switch or BT Micro | |||||||||||||||||||||
Early Contract Termination | |||||||||||||||||||||
(i) For BT Hosted VoIP Contracts (those entered into with BT before 8th December 2008) the termination charges are 100% of the outstanding rental for the remainder of the Minimum Period | |||||||||||||||||||||
(ii) For BT Hosted VoIP (Enhanced) Contracts , the termination charges are:- - During the first Minimum Peiod of a 1 year Minimum Period contract, the Customer would pay the total Monthly Payments (together with any Connection Charges) remaining for the Minimum Period. - During the first Minimum Period of a 2 year Minimum Period contract, the Customer would pay the total Monthly Payments (together with any Connection Charges) remaining in year 1 of the Minimum Period and 20% of the total Monthly Payments (together with 100% of any Connection Charges)remaining in year 2. - During subsequent Minimum Period(s) of both 1 year and 2 year Minimum Period contracts, the Customer would pay 20% of the total Monthly Payments (together with 100% of any Connection Charges)remaining for the Minimum Period. | |||||||||||||||||||||
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