The following Freefone/BT 0845/BT 0870/BT Contactcall 0844 and 0871 (excluding BT Call Director) services are available on a 'Fast Track' basis subject to the payment of the charge shown. This is payable in addition to any standard charges for the Service;

• - Provision of a new Freefone/BT 0845/BT 0870/BT Contactcall 0844 and 0871 number delivered to an existing termination point (see relevant page for charges).
• - Change of delivery from one existing termination point to another for an existing Freefone/BT 0845/BT 0870/BT Contactcall 0844 and 0871 service (see relevant page for charges).

BT will provide the Service/s requested within 6 working hours of BT's written acceptance of the order. If BT fails to achieve this target and it is BT's fault, the 'Fast Track' charge will be waived. BT shall have no other liability to the Customer for failure to achieve this target. For the purpose of the 'Fast Track' service, working hours are defined as 0800-1800 hours Monday to Friday excluding Bank and Public Holidays.

ICM Customers who have committed to a Committed Call Contract which has a 36 month Minimum Period (3 year Contract) or a 60 month Minimum Period (5 year Contract) will be entitled to upgrade their Intelligent Contact Management Connection and Rental Charges to the corresponding CCV. For example, a customer who has a 3 year ICM contract and a 5 year Committed Call Contract (60 month Minimum Period) will enjoy ICM 5 year Rental Charges while continuing to have a 5 year Committed Call Contract. There is no need to sign a separate ICM Contract for this rental discount. Other ICM terms and conditions, as in the BT Price List, remain applicable.

For Telemarketing Service Customers with a CCV of a minimum of 5,000 minutes per Contract Year; also applies to existing TS High Volume Customer and to BT Telemarketing Business Plan.

At each anniversary of the Operational Service Date or Service Start Date as applicable the total duration of all Calls over the previous Contract Year will be calculated (`the Achieved Minutes Figure').

Unless the Achieved Minutes Figure is greater than or equal to 90% of the CCV an UAC will apply as detailed below.

The UAC in pence will be calculated using the following formula:-

• (Achieved Minutes Figure X pence per minute) + (Shortfall X 1.2p per minute). The result divided by 100 will give you the UAC in pounds.
• Pence per minute is the relevant pence per minute set out in table 1 below and varies depending on the CCV and the % by which the Achieved Minutes Figure has failed to reach the CCV.

Table 1. Appropriate pence per minute (Pence Per Minute) rates.

The shortfall is 90% of the CCV less the Achieved Minutes Figure.

• Example:
• If a Customer commits to 500k minutes and achieves 80% of commitment, the UAC would be calculated as follows;
• 400,000 X (0.15p per minute) + 50,000 X (1.2p per minute) = 120000p = £1200.00

Committed Call Contracts with a Committed Call Volume of 20,000 minutes or more entered into after the 31st August 2007

These contracts are subject to an initial Minimum Period and further Minimum Period of 12 months'. The CCV continues to apply during the further Minimum Period and until the contract is terminated.

Underachievement Charge (UAC) applicable to Bespoke or Flexible Contracts signed before 12 July 2004. Please see relevant Sub Part within this Part.

Where the Customer terminates under clause 6.3 (b) of the Conditions for BT Business Communications Service (Telemarketing Service) because BT has increased the charges or has changed the Contract in either case to the Customer's significant disadvantage, the Committed Call Volume for the Contract Year in which the termination takes place will be the Committed Call Volume divided by the number of months of that Contract Year prior to the date of termination. Regulatory changes to 0870 are not deemed to be to the Customer's significant disadvantage.

At the end of the Minimum Period of the Committed Call Contract, the Customer will be given the opportunity to:

• -Extend the existing Contract for a further 12 month Minimum Period.
• -Obtain the same terms as in the previous year, though only by committing to an additional 12 month Minimum Period at the same CCV.
• -Enter into a new contract.
• -Where a Customer has the Midnight Calls Option, the same applies to the Option.

If however more advantageous BT Call Charges or Call Payments become available within this Part of this BT Price List, the Customer has the option of terminating the current Contract in favour of a new Contract at the better Call Charges or Call Payments. The Customer would not incur under-achievement or early termination charges so long as they commit to the same or higher CCV and for a period equal to or greater than the Minimum Period remaining on the current Contract.

The Customer will be notified in writing of any changes to charges to be implemented following the end of the Minimum Period. Changes will be effective 14 days after the date of the notice unless otherwise stated.

Committed Call Contracts with a Committed Call Volume of 20,000 minutes or more entered into after the 31st August 2007

These contracts are subject to an initial Minimum Period and a further Minimum Period of 12 months'. The options above apply at the end of the further Minimum Period. The charges and Call Payments applicable during the further Minimum Period continue to apply until the contract is terminated.

For Customers with a CCV of a minimum of 5,000 minutes per Contract Year, Charges on Application (POA); Also applies to existing TS High Volume Customers and to BT Telemarketing Business Plan.

Termination charges will apply if the customer terminate the contract before the end of the Minimum Period. Termination charges will not apply if the Customer subscribes to new contract with BT for the Service with the same or longer Minimum Period with the same or a higher CCV, provided the Customer has achieved the CCV for the Contract Year in which the termination takes place and has paid any underachievement charges due for any previous Contract Year.

If a customer terminates the contract and has not achieved the CCV for the Contract Year in which the termination takes place, the Customer in addition to an underachievement charge specified above, will incur a fixed early termination charge as set out below.

• CCV per Contract Year of 5,000 to 49,999 £100.00
• CCV per Contract Year of 50,000 to 99,999 £250.00
• CCV per Contract Year of 100,000 to 499,999 £500.00
• CCV per Contract Year of 500,000 to 999,999 £1000.00
• CCV per Contract Year of 1,000,000 to 23,999,999 £5000.00
• CCV per Contract Year of 24,000,000 to 47,999,999 £10000.00
• CCV per Contract Year of 48,000,000 to 199,999,999 £20000.00
• CCV per Contract Year of 200,000,000 to 299,999,999 £30000.00
• CCV per Contract Year of 300,000,000 (and greater) £45000.00

If the CCV level is not shown please contact your Telemarketing Service representative for more information.

Committed Call Contracts with a Committed Call Volume of 20,000 minutes or more entered into after the 31st August 2007

These contracts are subject to an initial Minimum Period and a further Minimum Period of 12 months'. References to Minimum Period include the further Minimum Period. The CCV continues to apply during the further Minimum Period and until the contract is terminated.

Customers who terminate their Committed Calls Contract before the expiry of the full Minimum Period will be liable for the following charges.

12 Month Minimum Period - 1 year Contract

Customers on a 1 year Contract or on a final year Contract extension (see `End of Term') who terminate before the end of the Minimum Period may be subject to underachievement charges if appropriate.

24 month Minimum Period (2 year contract), 36 month Minimum Period (3 year contract) or 60 month Minimum Period (5 year contract)

Customers on a 2, 3 or 5 year Contract (24 month, 36 month or 60 month Minimum Period) will be subject to underachievement charges, if appropriate, for the year in which they terminate Contract. They will also be charged the fixed early termination charge for the CCV for every full year remaining on the Contract, see table above;

Committed Call Contracts with a Committed Call Volume of 20,000 minutes or more entered into after the 31st August 2007

These contracts are subject to an initial Minimum Period and a further Minimum Period of 12 months'. References to Minimum Period include the further Minimum Period. The CCV continues to apply during the further Minimum Period and until the contract is terminated

All contract types - Termination within the Minimum Period

Applicable to contracts entered into after the 3rd September 2007

1. Committed Call Contracts with a Call Volume of 20,000 minutes or more

If the contract is terminated within the first 12 months’ of the Service, the Customer must pay all rental or other charges due for the first 12 months' of the Minimum Period in addition to any applicable early termination or underachievement charges specified in this Part 6.

If the contract is terminated after the first 12 months', the Customer must pay:

(i) 20% of all rental due for the remainder of the further Minimum Period; and

(ii) any applicable early termination or underachievement charges specified in this Part 6.

ALL OTHER CONTRACT TYPES (excluding Committed Call Contracts with a Call Volume of 20,000 minutes or more)

2. Contracts with a 12 Months' Minimum Period

If the contract is terminated within the Minimum Period, the Customer must pay all rental or other charges for the remainder of the Minimum Period in addition to any applicable early termination or underachievement charges specified in this Part 6.

3. Contracts with a Minimum Period of more than 12 months'

If the contract is terminated within the first 12 months', the Customer must pay:

(i) all rental or other charges due for the first 12 months’ of the Minimum Period;

(ii) any applicable early termination or underachievement charges specified in this Part 6; and

(iii) 20% of all rental that would otherwise have been payable for the remainder of the Minimum Period

If the contract is terminated after the first 12 months', the Customer must pay:

(i) 20% of all rental that would otherwise have been payable for the remainder of the Minimum Period; and

(ii) any applicable early termination or underachievement charges specified in this Part 6.

Notes on Contract Revision:

1. Upgrade (to a higher CCV) - New discounts will not be applied retrospectively. Customers will be expected to achieve their revised CCV by the Contract anniversary.

2. Downgrade (to a lower CCV) - Contract can only be downgraded once during the 1st year and only by one CCV, e.g. 1m to 0.5m or 0.2m to 0.1m etc. For the remainder of the Contract, the Customer will be paid at the rates applicable to the new CCV. On the anniversary, the Contract can only be downgraded if the Customer has underachieved in the Contract Year and then only down to the level of achievement. Underachievement charges will be payable as outlined in the paragraph `Under Achievement Charges'.

Details of the Customer Service Guarantee are now shown in Section 49

The CSGS is applicable only to those Customers whose Service is provided subject to BT's Terms and Conditions for Business Service.

For Customers with a CCV of a minimum of 20,000 minutes per Contract Year;

At each anniversary of the Operational Service Date the total duration of all Calls over the previous 12 months will be calculated (`the Achieved Minutes Figure').

If the Achieved Minutes Figure is less than the CCV then a fixed underachievement charge will apply at the standard rate published in this BT Price List. In addition, if the Achieved minutes figure is :

• - (a). Greater than or equal to 90% of the CCV, no underachievement charges will apply.
• - (b). Less than 90% but greater than or equal to 85% of the CCV, an underachievement charge will apply. The underachievement charges will be half of difference between the contracted rate multiplied by the Achievement Minutes Figure and the standard rate multiplied by the Achievement Minutes Figure provided that the difference is greater than £25.00
• - (c). Less than 85% of the CCV, an underachievement charge will apply. The underachievement will be the difference between the contracted rate multiplied by the Achieved Minutes Figure and the standard rate multiplied by the Achieved Minutes
• - (d). Less than 1,000,000, the charge for Freefone and BT 0845 will be recalculated using BT Reward and the Customer will pay the shortfall. the charge for BT 0870 and Contactcall 0871 will be calculated using Option 103 rates and the Customer will pay the shortfall.

If the contracted commitment level is not shown please contact your Telemarketing Service representative for more information.

Example

• (NOTE: This example uses historical figures applicable at 16/08/02)
• This shows the Under Achievement Charge incurred by a Customer (with Freefone numbers) who has signed for a 5-year, 1 million minute Advance Scheme 2 Contract but who achieves only 0.2 million minutes within a Contract Year.
• The Under Achievement Charges are calculated as follows:
• Cost for 0.2 million mins @ 1 million min contracted rate will be 200,000 x 4.44ppm (at current TS High Volume rates) = £8880.00
• Cost for 0.2 million mins @ 0.2 million min commitment level rate will be 200,000 x 7.14ppm (at current TS High Volume rates) = £14280.00
• The amount payable is the difference between the above + the Fixed Under Achievement charge.
• (£5400.00) + £5000.00 (at current rates) = £10400.00
• TOTAL Under Achievement Charge payable by the Customer to BT is £10400.00

Broadcast Service

Details of this Service are included in Section 2Part 5Subpart 1