BT LogoBT Price List

Section 2:Call Charges & Exchange Line Services

Part 6:Freefone 0800, BT 0845, BT 0870, BT Contactcall 0844 and 0871 & BT Call Director

Subpart 5:Telemarketing Services Advanced Features, Inline Services & BT Powered By Genesys

0845 CHANGES

CALL CHARGES FOR 0845 NUMBERS

Ofcom may introduce a change in regulation which will affect call charges to 0845 numbers. This may result in changes to Call Charges and other changes to terms and conditions.

0870 CHANGES

CALL PAYMENTS AND CALL CHARGES FOR 0870 NUMBERS - IMPORTANT CHANGES EXPECTED IN 2009

(i) Subject to paragraph (ii) below, where calls are being made to the 0870 number(s) on and after the 1st February 2008, the Customer will continue to receive Call Payments, if applicable, at the rate in force prior to the 1st February 2008 and will not be required to pay call charges..

(ii)Ofcom)'s Ofcomimplementation isof expected to introduce a change in regulation inon 1st August 2009 whichaffects will affect call charges to 0870 numbers. From Thisthis maydate, result in the withdrawal of Call Payments areand otherwithdrawn and Call Charges applychanges to terms and conditions. Other Pleasechanges refer to theterms relevantand subconditions partsapply of this Part for details. Please refer to the relevant sub parts of this Part for details.

Advanced Features and Inline Services are a range of network based features offering additional functionality on BT Telemarketing Service calls.

Managed Services

Valuecall managed services charges apply (see Part 5 of this Section)

Short Description of the Inline Services

Call Provided Information (CPI) - routes calls dependent on the Dial Tone phone digits selected by the caller.

Voice Caller Provided Information (CPI) -routes calls dependent on 'words' spoken by the caller.

Messagelink -

  • 1 Passive - calls answered within the BT network with the customers own message
  • 2 Interactive - calls answered within the BT network with the customers own message, and caller responses recorded

Simple In-Line Messaging (SILM) - call is answered with a Customer pre-recorded announcement the maximum length of which is 30 seconds or 75 words. It is implemented as the first feature of an advanced Plan and is only available for advanced services. The Customer announcement must not be offensive, indecent, abusive, defamatory, obscene, menacing or a nuisance. Provision of SILM is limited to one per Call Plan. SILM is not available for use as a change number announcement (CNA) facility or in any way to advise callers of changes to the Customer's telephone number.

Short Description of the Advanced Features

Geographic Based Routing (GBR) - routes calls to different output branches based on the geographic origin of the callers' number. Fixed numbers only.

Condition Based Routing (CBR) - routes calls sequentially to the first destination in a list with a free line, i.e. enables Customers to answer as many calls as possible by sending calls to alternative destinations if the main answering point (or points) is/are busy. (A `destination' can be two separate buildings miles apart, or two desks in the same office.)

CBR Update - enables Customers to adjust the maximum number of calls sent to the principal answering point (via BT's 24 hour Customer Service Centre).

Switch - in times of emergency or temporary reorganisation, this feature directs calls to an alternative answering arrangement, which has been previously defined.

Announcement - pre-recorded announcements are made to callers when predetermined call routing conditions are in force.

Special Date (SD) - Routes Calls Based on Specific Dates.

Day of Week (DoW) - calls sent to different locations depending on the day of the week.

Proportional Call Distribution (PCD) - calls are distributed to different locations depending on a predetermined percentage of the total calls.

Follow Me - calls can be diverted to a different answering number (inland geographic numbers beginning 01 and 02, and VOIP numbers beginning 05) by using a TouchTone phone.

Follow Me to Mobile - calls can be diverted to a different answering mobile number.

Divert on Busy (DoB) - calls are divert to another answering point if the call is unanswered or all the lines to the first choice call centre are busy.

Caller ID (CID) - allows calls to be routed on the basis of full Calling Line Identity of the caller.

Switch with NSU (Network Side Update) - calls diverted to a single alternative call routing using a TouchTone phone.

Time of Day (ToD) - calls are distributed to locations depending on the time of day.

Eligibility for Advanced Features and Inline Services

The Services are available to all Telemarketing Services Customers with the following restrictions;

Freefone and BT 0845 Option 102 Customers can not subscribe to Advanced Features or Inline Services and these are not available to Valuecall code 0906 44 or 0909 Customers either. These Advanced Features and Inline Services are also not available to Customers who use DDI.

The minimum period of service for advance features is 3 months.

Availability of Advanced Features and Inline Services Per Call Plan

SILM is limited to one per call plan.

Availability of Advanced Features By Telemarketing Service Product:

Y = Available as standard.

NA = not available for that product.



Advanced Service Feature

Telemarketing Service Code

BT 03xx

Freefone

BT 0845

BT 0870

BT 0844

BT 0871

BT Call Director

International Freefone

Valuecall

Announcement

Y

Y

Y

Y

Y

Y

Y

Y

Y

Caller ID (CID)

Y

Y

Y

Y

Y

Y

Y

N/A

N/A

Caller Provided Information (CPI / Voice CPI)

Y

Y

Y

Y

Y

Y

Y

Y

Y

Condition Based Routing (CBR)

Y

Y

Y

Y

Y

Y

Y

Y

Y

Condition Based Routing (CBR) Update

Y

Y

Y

Y

Y

Y

Y

Y

Y

Day of Week (DOW)

Y

Y

Y

Y

Y

Y

Y

Y

Y

Dialled Number

Y

Y

Y

Y

Y

Y

Y

N/A

Y

Divert On Busy (DOB)

Y

Y

Y

Y

Y

Y

Y

N/A

N/A

Engaged Feature (SETone)

Y

Y

Y

Y

Y

Y

Y

Y

Y

Follow Me

Y

Y

Y

Y

Y

Y

N/A

N/A

N/A

Follow Me to Mobile

Y

Y

Y

Y

Y

Y

N/A

N/A

N/A

Geographic Based Routing (GBR)

Y

Y

Y

Y

Y

Y

Y

N/A

Y

Many Numbers to a Single Plan (MNSP) 1-10

Y

Y

Y

Y

Y

Y

Y

N/A

Y

Many Numbers to a Single Plan (MNSP) 11-20

Y

Y

Y

Y

Y

Y

Y

N/A

Y

Messagelink 1&2

Y

Y

Y

Y

Y

Y

Y

Y

Y

Payphone Feature

Y

Y

Y

Y

Y

Y

Y

Y

Y

Proportional Call Distribution (PCD)

Y

Y

Y

Y

Y

Y

Y

Y

Y

Simple In-Line Messaging (SILM)

Y

Y

Y

Y

Y

Y

Y

Y

Y

Special Date (SD)

Y

Y

Y

Y

Y

Y

Y

Y

Y

Statistics Feature

Y

Y

Y

Y

Y

Y

Y

Y

Y

Switch

Y

Y

Y

Y

Y

Y

Y

Y

Y

Switch Update

Y

Y

Y

Y

Y

Y

Y

Y

Y

Switch with NSU (Network Side Update)

Y

Y

Y

Y

Y

Y

Y

N/A

N/A

Time of Day (ToD)

Y

Y

Y

Y

Y

Y

Y

Y

Y

Pricing Information for Advanced Features and Inline Services

Scheme 2 - the appropriate connection and rental charge is raised only once no matter how often the feature is used in a Call Routing Plan.

Connection and Other Per Occasion Charges for Advanced Features and Inline Services

The connection charge is per Advanced Telemarketing feature and covers the setting up of the initial call routing plan.

Advanced Features Connection and Rental Charges Scheme 1 - No Longer Available for New Supply

The pricing for scheme 1 is listed later in this section under Price Options no longer available for new service.

Advanced Features Connections, Rental & Alteration Charges for plans ordered before 03 December 2007 - (Scheme 2) - No Longer Available for New Service

The pricing for scheme 2 features on plans ordered before 03 December 2007 is listed later in this section under Price Options no longer available for new service. These prices would only be available for existing Plans (ordered before 03 Dec 07) that need additional changes or new features.

Advanced Features - (Scheme 2) New Charges from 03 December 2007.



Standard Routing Features

Connection Charge

Rental

ExcVAT

IncVAT

ExcVAT

IncVAT

£

£

£(pq)

£(pq)

Announcement

0.00

0.00

200.00

230.01

Announcement - customised

0.00

0.00

300.00

345.01

Announcement Plus

Time of Day

0.00

0.00

200.00

230.01

Day of Week

0.00

0.00

200.00

230.01

Special Date

0.00

0.00

200.00

230.01

Proportional Call Distribution

0.00

0.00

200.00

230.01

Switch

0.00

0.00

200.00

230.01

Switch with Network Side Update

0.00

0.00

200.00

230.01

Divert on Busy

0.00

0.00

200.00

230.01

Caller ID

0.00

0.00

200.00

230.01

ISDN

0.00

0.00

200.00

230.01

Payphone

0.00

0.00

200.00

230.01

MNSP 1 - 10

0.00

0.00

200.00

230.01

-Dialled Number

0.00

0.00

200.00

230.01

Messagelink 1

0.00

0.00

200.00

230.01



Premium Routing Features

Connection Charge

Rental

ExcVAT

IncVAT

ExcVAT

IncVAT

£

£

£(pq)

£(pq)

Condition Based Routing

0.00

0.00

400.00

460.01

CBR Queuing

0.00

0.00

400.00

460.01

Geographic Based Routing

0.00

0.00

400.00

460.01

Follow Me

0.00

0.00

400.00

460.01

Follow Me to Mobile

0.00

0.00

400.00

460.01

MNSP 11 - 20

0.00

0.00

400.00

460.01

CNA (Changed Number Announcement)

0.00

0.00

400.00

460.01

Dialled Number Destination Mapping

0.00

0.00

400.00

460.01

Switch NRTU

0.00

0.00

400.00

460.01

In Line Services

Caller Provided Information DTMF

0.00

0.00

400.00

460.01

Caller Provided Information Voice

0.00

0.00

400.00

460.01

Caller Provided Information PIN

0.00

0.00

400.00

460.01

Simple In Line Message

0.00

0.00

400.00

460.01

SETone

0.00

0.00

400.00

460.01

Messagelink 2

0.00

0.00

400.00

460.01



Advanced Feature Charges

(only applicable to the Advanced Features listed in Table 1 above)

.

Connection Charge

Rental

ExcVAT

IncVAT

ExcVAT

IncVAT

?

?

?(pq)

?(pq)

Charge for customers with 4 Advanced Features or less from Table 1

0.00

0.00

500.00

575.01

Charge for customers with 5 or more Advanced Features from Table 1

0.00

0.00

1000.00

1150.01

Inline Services Charges – (Scheme 2) Charges from 03 December 2007.

Alterations to Advanced Features and Inline Services At Customer's Request

Customers requesting a cessation of service and provision of another, without a break in service, will be deemed to be making a plan change, not a new provision.



Charge

Exc VAT

Inc VAT

£

£

Create a Plan

(b)

(b)

Add new features to existing plan and new branches to existing GBR (Geographic Based Routing) and CBR (Condition Based Routing)

(c)

(c)

Removal of a Feature or a Branch

0.00

0.00

Change to Deliver to Number (DTN)

75.00

86.25

Create new Variables for the existing plan (i.e. no new branches) or change Literals

75.00

86.26

Simple Control Change

PCD - Proportional Call Distribution

CBR - Condition Based Routing

Follow Me and Follow Me to Mobile

30.00

34.50

Change to Announcement

75.00

86.25

Call charges for Follow Me to Mobile



Call Charges - pence per minute

Day

Evening

Weekend

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

Follow Me to Mobile

21.38

24.587

16.30

18.745

9.18

10.557

Inline Services Connections and Rental Charges - Scheme 2

Alterations to Advanced Features and Inline Services At Customer'S Request

BT Powered By Genesys

BT Powered by Genesys is an intelligent network service for Inbound Services to call centres.

BT Powered by Genesys allows the Customer to create a virtual call centre across their Sites. This is achieved by the automatic distribution of incoming calls to specific agents anywhere in the Customer's Sites, while giving the Customer access to real-time call statistics and instant control of routing plans.

BT Powered by Genesys offers the following features:- Call Triggering, Routing on call information, Routing on business rules or on database look up, Routing on date or time, Routing on the number of calls, Call qualification by IVR skills, Skills based routing, Routing based on availability of agents or agent groups and call transfer.

Charges for BT Powered by Genesys are on application only.

In addition to connection and rental charges for BT Powered by Genesys there are call charges for BT Telemarketing Service numbers using BT Powered by Genesys.

The services are available to all Telemarketing Service Customers.

The Terms and Conditions for BT Powered by Genesys should be read in conjunction with and are additional to the Conditions for Telemarketing services, listed in sub part 5.

Additional Information

In most cases BT will deliver service to the Customer within 16 weeks of placing the order. However, this is subject to survey and a more accurate date will be agreed as part of the deployment plan.

Call Price Supplements

The following Call Supplements apply to Freefone, BT 0845, BT 0870, BT Contactcall 0844 and 0871 BT Call Director, International Freefone Universal Freefone Advanced Features and ICM Contracts signed before 1 August '04.

Note:

1 year contract - 12 month Minimum Period

3 year contract - 36 month Minimum Period



Call Supplement

Scheme 1

No longer available for service from 1 Dec '02

Scheme 2

Intelligent Call Router

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

charged per minute (or part thereof) at all times

Option 100 (Business Builder)

1.00

1.150

Nil

Nil

Nil

Nil

Option 101 (Business Builder)

1.00

1.150

Nil

Nil

Nil

Nil

Option 102 (Business Builder)

N/A

N/A

N/A

N/A

N/A

N/A

Option 103

N/A

N/A

Nil

Nil

Nil

Nil

Option 104

1.00

1.150

N/A

N/A

1.00

1.150

Options 2 & 3

1.00

1.150

Nil

Nil

Nil

Nil

charged per second (or part thereof) with a minimum call duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form.

Option 100 (BT 0870)

0.016

0.019

Nil

Nil

Nil

Nil

Option 105

0.016

0.019

Nil

Nil

Nil

Nil

Option 110 - 1 year Contract

0.016

0.019

Nil

Nil

Nil

Nil

Option 110 - 3 year Contract

0.016

0.019

Nil

Nil

Nil

Nil

Option 115

0.016

0.019

Nil

Nil

Nil

Nil

Option 120

0.016

0.019

Nil

Nil

Nil

Nil

Option 121

0.016

0.019

Nil

Nil

Nil

Nil

Option 123

0.016

0.019

Nil

Nil

Nil

Nil

Option 125

0.016

0.019

Nil

Nil

Nil

Nil

Option 125 (High Volume)

0.016

0.019

Nil

Nil

Nil

Nil

BT Reward

0.016

0.019

Nil

Nil

Nil

Nil

Long Term Contracts (inc. Midnight Call Option)

0.016

0.019

Nil

Nil

Nil

Nil

Guaranteed Price Long Term Contracts (inc. Midnight Call Option)

0.016

0.019

Nil

Nil

Nil

Nil

TS Commitment (inc. Midnight Call Option)

0.016

0.019

Nil

Nil

Nil

Nil

charged per second (or part thereof) with a minimum call duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form.

BT Call Director - No longer available for new service

0.083

0.096

0.066

0.076

N/A

N/A

charged per second (or part thereof) with a minimum call duration of 45 seconds with effect from the 7th June 2008 unless otherwise stated on the order form.

0800 Validation Service

0.025

0.029

Nil

Nil

N/A

N/A

charged per second (or part thereof) with a minimum call duration of 8 seconds

Option 4

0.025

0.029

Nil

Nil

Nil

Nil

ValueCall Call Payment Deductions

The following charges will be deducted from the Valuecall Service Provider payments.



Charge - per second for each charge rate period

Scheme 1

Scheme 2 & ICM

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

On all Valuecall codes

0.033

0.038

0.016

0.019

Plan Charges

Additional plans, which replicate an existing plan, will not be charged for. Any variations will be charged as separate plans.

Charges no longer available for new service

Customers provided with service prior to 1 August 1993 will not be charged rentals if their Advanced Feature plans have not been changed.

Additional Information

Advance Service Customers provided with Service on or after 1 August 1993 Scheme 2, and the relevant charges consisting of call supplements, connection and rentals will apply. The connection and rental charges apply to all telemarketingTelemarketing Service numbers using Advanced Features and Inline Services for ValueCall Services Section 2 Part 5, For Freefone, BT 0845, BT 0870, BT Contactcall 0844 and 0871 and BT Call Director Services see Section 2 Part 6 and for International Freefone and Universal Freefone Services see Section 2 Part 7

Switch activation and CBR (Condition Based Routing) Update will be operated 24 hours a day, 365 days a year by the Advanced Telemarketing Service Centre (ATSC).

DoB (Divert on Busy) cannot have DDI or ISDN on first location

DoB (Divert on Busy); no charge for scheme 1 is raised for each different location in a plan to which calls are diverted.

Price Options no longer available for new service

Advanced Features Connection and Rental Charges Scheme 1 - No Longer Available for New Supply From 1st Dec '02

Scheme 1 - the appropriate connection and rental charge is raised each time the feature is used in a Call Routing Plan - No longer available for new supply.

The following restrictions apply:

  • -The scheme is not available for Option 103 Customers
  • -Valuecall Customers may only have one DoW (Day of Week) Per plan
  • -Customers may only have one Switch with NSU (Network Side Update) Per plan
  • -DoB (Divert on Busy) cannot have DDI or ISDN numbers on the first location



Connection Charge

Rental

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£(pq)

£(pq)

Call Routing Features - Scheme 1 No longer available for new supply

-DoW (Day of Week)

100.00

115.00

20.00

23.00

-ToD (Time of Day)

100.00

115.00

20.00

23.00

-GBR (Geographic Based Routing)

- GBR (Geographic Based Routing)

50.00

57.50

50.00

57.50

plus, per Terminate GBR point

15.00

17.25

15.00

17.25

- CBR (Condition Based Routing)

400.00

460.01

20.00

23.00

plus, per CBR (Condition Based Routing)

25.00

28.75

20.00

23.00

-PCD (Proportional Call Distribution)

100.00

115.00

20.00

23.00

-Switch

100.00

115.00

20.00

23.00

-SD (Special Date)

100.00

115.00

20.00

23.00

-DoB (Divert on Busy)

100.00

115.00

20.00

23.00

-Switch with NSU (Network Side Update)

150.00

172.51

75.00

86.25

-Follow Me

400.00

460.01

75.00

86.25

- Follow Me to Mobile

N/A

N/A

N/A

N/A

-CID (Caller ID)

100.00

115.00

20.00

23.00

plus, per input of 20 or less Terminate CID items scheme 1 and scheme 2

20.00

23.00

nil

nil

Call Handling Features

-CPI (Caller Provided Information)

120.00

138.01

50.00

57.50

-Voice CPI (Caller Provided Information) scheme 1

120.00

138.01

50.00

57.50

Call Termination Features

-Announcement

100.00

115.00

100.00

115.00

BT Call Director

TS BT Call Director ToD (Time of Day) - scheme 1

100.00

115.00

20.00

23.00

TS BT Call Director Switch - scheme 1

200.00

230.01

100.00

115.00

TS BT Call Director PCD - scheme 2

200.00

230.01

100.00

115.00

TS BT Call Director Terminate CBR - scheme 1

25.00

28.75

20.00

23.00

TS BT Call Director CBR - scheme 1

400.00

460.01

20.00

23.00

TS BT Call Director DoW - scheme 1

100.00

115.00

20.00

23.00

TS BT Call Director Messagelink 2 Interactive

100.00

115.00

300.00

345.01

TS BT Call Director Messagelink 1 Passive

0.00

0.00

100.00

115.00

TS BT Call Director DoB - scheme 1

100.00

115.00

20.00

23.00

TS BT Call Director Terminate CBR - scheme 2

50.00

57.50

20.00

23.00

TS BT Call Director CBR - scheme 2

400.00

460.01

200.00

230.01

CBR / PCD / Switch Annual Activation

0.00

0.00

550.00

632.51

Call Routing Plan change

75.00

86.25

0.00

0.00

CBR / PCD / Switch per Activation

30.00

34.50

0.00

0.00

ISDN Adv Sch 1 Feature

100.00

115.00

100.00

115.00

Payphone Adv Sch 1 Feature

100.00

115.00

100.00

115.00

Dialled Number (DN) Adv Sch 1 Feature

100.00

115.00

100.00

115.00

MNSP Adv Sch 1 Feature

0.00

0.00

0.00

0.00

SETone Adv Sch 1 Feature

100.00

115.00

100.00

115.00

Note:

1 year contract - 12 month Minimum Period

3 year contract - 36 month Minimum Period

5 year contract - 60 month Minimum Period

Advanced Features Connections and Rental Charges - Scheme 2 No Longer available for new service from 03 December 2007



Connection Charge

Rental

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£(pq)

£(pq)

Call Routing Features

-DoW (Day of Week)

(d)

(d)

100.00

115.00

-ToD (Time of Day)

(d)

(d)

100.00

115.00

-Geographic Based Routing (GBR)

- GBR (Geographic Based Routing)

(d)

(d)

200.00

230.01

plus, per call GBR termination point

(d)

(d)

15.00

17.25

-CBR (Condition Based Routing)

(d)

(d)

200.00

230.01

plus, per Terminate CBR

(d)

(d)

20.00

23.00

-PCD (Proportional Call Distribution)

(d)

(d)

100.00

115.00

-Switch

(d)

(d)

100.00

115.00

-SD (Special Date)

(d)

(d)

100.00

115.00

-DoB (Divert on Busy)

(d)

(d)

100.00

115.00

-Switch with NSU (Network Side Update)

(d)

(d)

200.00

230.01

-Follow Me

(d)

(d)

200.00

230.01

- Follow Me to Mobile

(d)

(d)

200.00

230.01

- CID (Caller ID)

(d)

(d)

100.00

115.00



Description

Connection Charge

Rental

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£(pq)

£(pq)

Call Handling Features

-CBR (Condition Based Routing)

(d)

(d)

200.00

230.01

Call Termination Features

-Announcement

-per plan with standard announcement

(d)

(d)

nil

nil

-per plan with customised announcement

(d)

(d)

nil

nil

Customers with commitments of 48 million minutes and over



Adv scheme 2 Plan with 4 features or less

N/A

N/A

50.00

57.50

Adv scheme 2 with 5 features or more



(The Call Plan rental cap does not apply to Messagelink Rentals)

N/A

N/A

500.00

575.01

CNA (Changed Number Announcement)

(d)

(d)

0.00

0.00

Choice Number

(d)

(d)

POA

POA

Bulk Choice Number

(d)

(d)

POA

POA

TS High Volume Choice Number

(d)

(d)

POA

POA

TS High Volume Flex Choice Number

(d)

(d)

POA

POA

TS High Volume Bespoke Choice Number

(d)

(d)

POA

POA

TS High Volume Bulk Choice Number

(d)

(d)

POA

POA

TS High Volume Flex Bulk Choice Number

(d)

(d)

POA

POA

TS High Volume Bespoke Bulk Choice Number

(d)

(d)

POA

POA

ISDN Adv Sch 2 Feature

(d)

(d)

100.00

115.00

Payphone Adv Sch 2 Feature

(d)

(d)

100.00

115.00

Dialled Number (DN) Adv Sch 2 Feature

(d)

(d)

100.00

115.00

MNSP Adv Sch 2 Feature

(d)

(d)

0.00

0.00

SETone Adv Sch 2 Feature

(d)

(d)

100.00

115.00

Inline Services Connections and Rental Charges - Scheme 2 No Longer available for new service from 03 December 2007



Connection Charge

Rental

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£(pq)

£(pq)

Inline Services

-CPI (Caller Provided Information)

(d)

(d)

200.00

230.01

-Voice CPI (Caller Provided Information) - scheme 2

(d)

(d)

200.00

230.01

-SILM (Simple In-line Messaging)

(d)

(d)

POA

POA

-MessageLink

MessageLink 1 Passive



First 10 MessageLinks (inclusive)

(d)

(d)

100.00

115.00

MessageLink 1 Passive



11th and over, Per MessageLink

(d)

(d)

100.00

115.00

Bulk MessageLink 1 Passive



For a block of 50 MessageLinks

(d)

(d)

2700.00

3105.01

MessageLink 2 Interactive



First 10 MessageLinks (inclusive)

(d)

(d)

300.00

345.01

MessageLink 2 Interactive



11th and over, Per MessageLink

(d)

(d)

300.00

345.01

Bulk MessageLink 2 Interactive



For a block of 50 MessageLinks

(d)

(d)

6500.00

7475.01

Alterations to Advanced Features and Inline Services At Customer's request no longer available for new service from 03 December 2007

Customers requesting a cessation of service and provision of another, without a break in service, will be deemed to be making a plan change, not a new provision.



Charge

Exc VAT

Inc VAT

£

£

Create a Plan

(b)

(b)

Add new features to existing plan and new branches to existing GBR (Geographic Based Routing) and CBR (Condition Based Routing)

(c)

(c)

Removal of a Feature or a Branch

0.00

0.00

Change to Deliver to Number (DTN)

75.00

86.25

Create new Variables for the existing plan (i.e. no new branches) or change Literals

75.00

86.26

Simple Control Change

PCD - Proportional Call Distribution

CBR - Condition Based Routing

Follow Me and Follow Me to Mobile

30.00

34.50

Change to Announcement

75.00

86.25



Connection Charge

Rental

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£(pq)

£(pq)

Total Package

- Standard Service

3500.00

4025.01

3000.00

3450.01

- Service with CPI (Caller Provided Information) and/or Voice CPI (Caller Provided Information) inc. upgrade from CPI (Caller Provided Information) and/or Voice CPI (Caller Provided Information)

6500.00

7475.01

4600.00

5290.01

- Call Centre per site

1 year Contract

3400.00

3910.01

6335.00

7285.26

3 year Contract

3400.00

3910.01

5397.00

6206.56

5 year Contract

3400.00

3910.01

5197.00

5976.56

- Administration Workstation only site

1 year Contract

3300.00

3795.01

4686.00

5388.91

3 year Contract

3300.00

3795.01

3748.00

4310.21

5 year Contract

3300.00

3795.01

3548.00

4080.21

- Administration Workstation co-sited with Call Centre

1 year Contract

200.00

230.01

683.00

785.46

3 year Contract

200.00

230.01

683.00

785.46

5 year Contract

200.00

230.01

683.00

785.46

Upgrade from Standard Service to Service with CPI (Caller Provided Information) and/or Voice CPI (Caller Provided Information)

3000.00

3450.01

N/A

N/A

Customer Sourced CPE Package

- Standard Service

3500.00

4025.01

3000.00

3450.01

- Service with CPI (Caller Provided Information) and/or Voice CPI (Caller Provided Information)

6500.00

7475.01

4600.00

5290.01

- Call Centre per site

1 year Contract

3300.00

3795.01

4753.00

5465.96

3 year Contract

3300.00

3795.01

3815.00

4387.26

5 year Contract

3300.00

3795.01

3615.00

4157.26

- Administration Workstation only site

1 year Contract

3200.00

3680.01

4003.00

4603.46

3 year Contract

3200.00

3680.01

3065.00

3524.76

5 year Contract

3200.00

3680.01

2865.00

3294.76

- Administration Workstation co-sited with Call Centre

1 year Contract

100.00

115.00

N/A

N/A

3 year Contract

100.00

115.00

N/A

N/A

5 year Contract

100.00

115.00

N/A

N/A

Upgrade from Standard Service to Service with CPI (Caller Provided Information) and/or Voice CPI (Caller Provided Information)

3000.00

3450.01

N/A

N/A

HomeNotifications by DateNotifications by Section