* For every FRIACO dial-in number, an 0800 number will be allocated.

Customers will receive the 0845 revenue share rate applicable to their volume band and in addition the following per-call revenue share.

A prerequisite for the Customer to receive revenue share payments is that any changes to the Customer's billing details or its VAT registration number are notified to BT by the Customer as soon as possible. This ensures that BT is able to use a `self-billing concession' from HM Customs and Excise, whereby BT can raise invoices for the revenue share payments, with VAT added, on behalf of the Customer.

For those call tariffs that attract revenue share payments, BT shall pay the revenue share to the Customer monthly in arrears. Revenue share payments will be based on the total of call minutes, for all Dial-In Users, generated in the previous one month period, and rounded to the nearest whole minute.

If the minimum amount owing to the Customer in any one month is less than £500 (excluding VAT), BT will withhold the payment and carry forward any amounts owing to the following month. If, after 3 consecutive months, the total revenue share withheld has not reached £500 then the accrued revenue share will be cancelled.

All free calls (0808/0800) will be subject to a minimum call charge of three pence for the first minute or part thereof.

The minimum contract term option is 1 year or 2 years, beginning on the Operational Service Date.

Port rentals will be billed and payable monthly in advance. Call charges will be billed and payable quarterly in arrears. Revenue share payments will be billed and paid monthly in arrears.

The estimated delivery lead times will be advised on application, depending on the number of ports required.

Contract volumes are fixed at the time of the signature of the Order Form.

Customers may, upon application to BT, increase their contracted volume. The Contract duration for the additional volume will commence on the Operational Service Date of the additional Ports. Estimated Delivery lead times for the additional volume will be provided on application and will depend on the number of additional Ports ordered. Additional volumes will be subject to a minimum Contract duration.

Port prices depend on the Contract volume and Contract duration.

All orders must be placed in multiples of the Minimum Order Quantity applicable to the qualified volume band.

The Customer may aggregate an existing single SurfPort contract (including SurfPort24, SurfPort Plus and SurfPort Extra) with a new WebPort Complete Contract in order to qualify for a higher volume band on the new WebPort Complete Contract only.

Migration from WebPort Flex, WebPort Elite and WebPort 24 to WebPort Complete is permitted.

A partial migration can take place subject to Customers retaining no less than the minimum Port number applicable to their existing service and migrating no less than the minimum Port number applicable to WebPort Complete. Retained ports on existing service will continue to be governed by the existing Contract terms. Ports migrated to WebPort Complete will be governed by the Conditions for WebPort Complete. The Customer's newly combined WebPort and WebPort Complete Contract volume and duration commitments must be no less than the existing WebPort Flex, WebPort 24 and WebPort Elite volume and duration commitment. The WebPort Complete Contract commitment must be equal to or greater in length than the remainder of the original WebPort (including WebPort Flex, WebPort Elite and WebPort 24) Contract.

WebPort Flex and WebPort Elite Ports may be migrated to any type of WebPort Complete Port. WebPort 24 Ports may only be migrated to WebPort Complete Unmetered Ports or WebPort Complete Dial Ports Plus.

Customers may migrate the whole of their WebPort Flex, WebPort 24, or WebPort Elite volume to WebPort Complete. In this event, the existing WebPort Contract will be terminated and a new Contract entered into for WebPort Complete. In these circumstances, Customers will not incur termination charges for the early termination of their existing WebPort Contracts.

Migration from an existing SurfPort contract (including SurfPort24 and SurfPort Plus) to WebPort Complete is permitted, provided that 100% of the existing SurfPort volume is migrated to WebPort Complete and the existing SurfPort contract is terminated. The WebPort Complete Contract must be equal to or greater in length than the remainder of the terminating SurfPort Contract.

In these circumstances, Customers will incur termination charges for the early termination of their SurfPort contract. These charges will be calculated as 10% of the termination charge that would have been payable had the Customer terminated their SurfPort contract without migration to WebPort Complete.

SurfPort Ports may be migrated to any type of WebPort Complete Port. SurfPort 24 Ports and SurfPort Plus Ports may only be migrated to SurfPort Complete Unmetered Ports or WebPort Complete Dial Ports Plus.

Customers migrating to WebPort Complete will be required to accept the Conditions for WebPort Complete.

SurfPort (including SurfPort 24 Ports and SurfPort Plus Ports) or WebPort Ports (including WebPort Flex, WebPort24 Ports and WebPort Elite Ports) migrated to WebPort Complete will be subject to the Contract period of the new Contract for WebPort Complete starting from when the WebPort Complete Ports are made available to the Customer.

The estimated delivery lead time for migrating the existing WebPort or SurfPort Ports to WebPort Complete will be provided on application and will depend on the number of Ports being migrated.

Charging will commence on the Operational Service Date, that is, when the WebPort Complete Ports are made available to the Customer.

Migration from WebPort PAYG to WebPort Complete is not supported, although Customers can port individual numbers from WebPort PAYG to WebPort Complete.

Migration within WebPort Complete is permitted, subject to the following constraints.

Customers may migrate all or part of their WebPort Complete Metered Ports to WebPort Complete Unmetered Ports or WebPort Complete Dial Ports Plus, subject to the Customer remaining compliant with minimum order multiples for both types of Port.

Customers may migrate all or part of their WebPort Complete Unmetered Ports to WebPort Complete Dial Ports Plus, subject to the Customer remaining compliant with minimum order multiples for both types of Port. Migration from WebPort Complete Unmetered Ports to WebPort Complete Metered Ports is not supported.

The estimated delivery lead time for migrations will be provided on application and will depend on the number of Ports being migrated.

Charging will commence on the date when the WebPort Complete Ports are made available to the Customer.

Customers have a choice of FRIACO:0800 Port Ratios. These choices are 90:10 and 80:20. Only the FRIACO ratio will be available to the Customer at all times. The 0800 ratio will only be available to the Customer between 5pm-11pm on weekdays and between 3-11pm at weekends. These times may be subject to change at BT's discretion.

BT can manage the FRIACO:0800 Port Ratio in the specified time period at its discretion, using the combination of FRIACO:0800 Ports which maximises network efficiency. Customers will have access to 100% of their ports within the specified time period, made up of a minimum of their chosen FRIACO Port Ratio and a maximum of their chosen 0800 Port Ratio. For example, with an 80:20 Port Ratio, the Customer will have 80% (FRIACO) ports available at all times and 100% (80% FRIACO and up to 20% 0800 as needed) available in the specified time period.

It is the Customer's responsibility to consider its traffic profiles and it is the Customer's decision when making its choice of Port Ratio. If the Customer makes an incorrect choice there maybe an impact on the quality of Service if the Demand exceeds the chosen Port Ratio. BT will not be liable for any such impacts within the Service.

Any changes to the FRIACO:0800 Port Ratio level e.g. from 80:20 to 90:10 must be requested in writing.

Acceptance of requested changes in FRIACO:0800 Port Ratio will be subject to survey by BT.

Delivery time for any changes in FRIACO:0800 Port Ratio will be subject to survey by BT.

Any associated price changes will begin from the effective date of the Port Ratio changes.

The Customer must ensure that each individual 0800 session is limited to two hours.

In addition, the Customer must take maximum steps to ensure that the 0800 number does not become visible to the Dial-In User.

If the Customer becomes aware that the 0800 number has been disclosed to the Dial-In User, the Customer must notify BT immediately.

If BT and/or the Customer becomes aware that the 0800 number has been disclosed to a Dial-In User, the parties will notify each other immediately and in either case BT reserves the right to suspend or terminate Service in accordance with the applicable Conditions.

Customers and Dial-In Users can only access the Service using a BT line.