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Section 55:Personal (Residential) Customer Options

Part 15:BT Broadband Talk - Not available for new supply from 19th April 2013


Subpart 1:BT Broadband Talk

BT Broadband Talk Pricing Information

BT Broadband Talk - makes use of customers existing Broadband connection to route calls.

  • i) BT Broadband Talk fees are as follows:

Monthly Payments



Monthly Payments

Exc VAT

Inc VAT

£(pm)

£(pm)

BT Broadband Talk - Evening and Weekend Plan - Non BT Broadband Supplier

2.58

3.10

BT Broadband Talk - Evening and Weekend - At no extra cost for BT Total Broadband Customers*

0.00

0.00

BT Broadband Talk - Anytime Plan - Non BT Broadband Supplier

6.83

8.20

BT Broadband Talk - Anytime Plan - With BT Total Broadband

5.16

6.20

BT Broadband Talk Multi-line - per line

0.91

1.10

* Existing customers with BT Broadband Talk - Evening and Weekend Plan (BT Broadband Talk - Evening and Weekend Plan with BT Total Broadband) from 1 July 2006.

BT Broadband Talk - Evening and Weekend Plan and Anytime Plan

Includes:

UK Calls (Local and National) as below

International Calls as below

Calling Features

Anytime Plan

The Anytime Plan is only available to those customers who choose to pay for chargeable calls in arrears. It is not available to those customers who choose to pay for these calls using the pre payment account.

Existing BT Broadband Talk Evening and Weekend Plan customers may upgrade to the Anytime Plan at no charge.

Customers who have a standalone Broadband Talk account and choose not to settle the bill by either Monthly Payment Plan or Direct debit, will incur a payment processing fee, which is detailed in Section 15Part 12sub part3. However, the fee will not be raised on BT Broadband Talk standalone accounts which were either set up prior to 1 May 2007 or where Broadband Talk is available free of charge with BT Total Broadband. The payment processing fee is levied by BT Payment Services Limited, a wholly owned subsidiary of British Telecommunications plc.

Calls

BT Broadband Talk calls (except international and the exceptions below) are charged the same as Unlimited Evening & Weekend Plan call charges for the Evening and Weekend Plan and Unlimited Anytime Plan call charges for the Anytime Plan, including BT Broadband Talk calls to other BT Broadband Talk numbers. BT Broadband Talk calls to non BT Broadband Talk 055 and 056 numbers will be charged as Unlimited Evening & Weekend Plan and Unlimited Anytime Plan call charges, as appropriate. Please see Parts 9 and and 10 in in this Section.

BT Broadband Talk customers with 055 and 056 numbers

Calls from Northern Ireland to the Republic of Ireland are charged as an International call, as per the rates in the International Calls table below.

BT Broadband Talk customers in Northern Ireland with Geographic numbers

Local and National calls from Northern Ireland to fixed lines in the Republic of Ireland are charged as a BT Broadband Talk UK Calls (Local and National), as per the rates in the calls tables below.

Calls from Northern Ireland to Republic of Ireland Mobiles are charged as an International Mobile call, as per the rates in the International Mobile Calls table below.

Calls to the speaking clock are free of charges, there is no facility fee for 3 Way calls and any Reminder calls are charged as a local call.

Calls to Local Number Translation Service (NTS) (0X45) numbers will be charged at the Unlimited Evening & Weekend Plan and Unlimited Anytime Plan local call rates shown in the relevant Tables 2(a) and 2 (b), i.e. not all these calls are eligible for the zero pence per minute charge (see Parts 9 and 10 within within this Section).

Calls of any type for which there is no Calling Plan pence per minute rate specified will be charged at the standard rate (please see `Restrictions' later in this Part). Calls to the Channel Islands will be charged at rates shown in Table 1b of Unlimited Evening & Weekend Plan and Unlimited Anytime Plan (see Parts 9 and 10 within within this Section).

See General Notes sub-part 4, for details of the applicable Call Set-up Fee.

Geographic Inland Direct Dialled PPM Prices (except calls terminating on Internet Service Providers)

BT Broadband Talk UK Calls (Local and National)

Evening and Weekend Plan

Calls originated from BT Broadband Talk.



Price in pence per minute

Daytime Mon-Fri 7am-7pm

Evenings & Night-time Mon-Fri before 7am & after 7pm

Weekend All Day Sat & Sun

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

pence

pence

pence

pence

pence

pence

UK Calls* - up to 1 hour

7.008

8.41

0.000

0.00

0.00

0.00

UK Calls* - thereafter

7.008

8.41

7.008

8.41

7.008

8.41

BT Broadband Talk 055 and 056 Numbers - up to 1 hour

7.008

8.41

0.00

0.00

0.00

0.00

BT Broadband Talk 055 and 056 - thereafter

7.008

8.41

7.008

8.41

7.008

8.41

* "UK" includes calls to 0870 numbers and to any number range charged at g21 rates and shown as 11 under Categorisation for Customer Options in Section 2:Part 11:

Calls to identified Internet Service Providers and Calling Card and Dial-through access numbers.



Price in pence per minute

Daytime Mon-Sun 7am - 7pm

Evenings & Night - time Mon-Sun before 7am & after 7pm

Exc VAT

Inc VAT

Exc VAT

Inc VAT

pence

pence

pence

pence

0845

1.702

2.042

0.425

0.51

0870

7.008

8.41

0.925

1.11

All other calls except International - As per Unlimited Evening & Weekend Plan.

Anytime Plan

Calls Originated from BT Broadband Talk



Price in pence per minute

Daytime Mon-Fri 7am-7pm

Evenings & Night-time Mon-Fri before 7am & after 7pm

Weekend All Day Sat & Sun

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

pence

pence

pence

pence

pence

pence

UK Calls* - up to 1 hour

0.00

0.00

0.00

0.00

0.00

0.00

UK Calls* - thereafter

7.008

8.41

7.008

8.41

7.008

8.41

BT Broadband Talk 055 and 056 Numbers - up to 1 hour

0.00

0.00

0.00

0.00

0.00

0.00

BT Broadband Talk 055 and 056 - thereafter

7.008

8.41

7.008

8.41

7.008

8.41

* "UK" includes calls to 0870 numbers and to any number range charged at g21 rates and shown as 11 under Categorisation for Customer Options in Section 2:Part 11:

Calls to identified Internet Service Providers and Calling Card and Dial-through access numbers.



Price in pence per minute

Daytime Mon-Sun 7am - 7pm

Evenings & Night-time Mon-Sun before 7am & after 7pm

Exc VAT

Inc VAT

Exc VAT

Inc VAT

pence

pence

pence

pence

0845

1.702

2.042

0.425

0.51

0870

7.008

8.41

0.925

1.11

All other calls except International - As per Unlimited Anytime Plan.

BT Broadband Talk International Calls - Fixed Line



Country

Price in pence per minute

Fixed

Exc VAT

Inc VAT

pence

pence

Antigua & Barbuda

8.750

10.500

Argentina

1.750

2.100

Australia (incl. Christmas Island and Cocos Island

1.250

1.500

Austria

1.250

1.500

Bangladesh

4.750

5.700

Barbados

7.000

8.400

Belgium

1.250

1.500

Bermuda

4.333

5.200

Canada

1.250

1.500

Chile

1.250

1.500

China

1.250

1.500

Croatia

2.166

2.600

Cyprus (excluding northern Cyprus)

2.166

2.600

Czech Republic

2.166

2.600

Denmark

1.250

1.500

France

1.250

1.500

Germany

1.250

1.500

Ghana

7.000

8.400

Greece

1.250

1.500

Grenada (inc Carriacou)

8.750

10.500

Hong Kong

1.250

1.500

Hungary

1.250

1.500

Iceland

1.750

2.100

India

4.750

5.700

Ireland (Republic)

1.250

1.500

Israel

1.250

1.500

Italy (inc Vatican City)

1.250

1.500

Jamaica

4.750

5.700

Japan

1.250

1.500

Kenya

8.750

10.500

Luxembourg

1.250

1.500

Malawi (The Republic of)

4.750

5.700

Mexico

5.666

6.800

Mozambique

8.750

10.500

Netherlands

1.250

1.500

New Zealand (inc Chatham Islands)

1.250

1.500

Nigeria

6.500

7.800

Norway

1.250

1.500

Pakistan

4.750

5.700

Poland

1.250

1.500

Portugal (including Madeira and the Azores)

1.250

1.500

Puerto Rico

1.250

1.500

Russia

2.583

3.100

Sierra Leone

8.750

10.500

Singapore

1.750

2.100

Slovenia

2.166

2.600

South Africa

2.166

2.600

Spain (includes the Balearic Islands and the Canary Islands)

1.250

1.500

St Lucia

7.000

8.400

Sweden

1.250

1.500

Switzerland

1.250

1.500

Taiwan

1.250

1.500

Trinidad & Tobago

4.750

5.700

Turkey (and northern Cyprus)

6.500

7.800

Uganda

8.750

10.500

USA

1.250

1.500

Zambia

2.166

2.600

Zimbabwe

4.333

5.200

BT Broadband Talk International Calls - Mobile and other Special and Higher Rate Services



Country

Price in pence per minute

Mobile and other Special and Higher Rate Services

Exc VAT

Inc VAT

pence

pence

Antigua & Barbuda

10.500

12.600

Argentina

10.000

12.000

Australia (incl. Christmas Island and Cocos Island

11.750

14.100

Austria

15.750

18.900

Bangladesh

7.833

9.400

Barbados

11.333

13.600

Belgium

15.250

18.300

Bermuda

6.083

7.300

Canada

1.250

1.500

Chile

12.250

14.700

China

1.250

1.500

Croatia

24.000

28.800

Cyprus (excluding northern Cyprus)

5.666

6.800

Czech Republic

24.000

28.800

Denmark

14.416

17.300

France

11.750

14.100

Germany

14.416

17.300

Ghana

9.583

11.500

Greece

13.500

16.200

Grenada (inc Carriacou)

11.333

13.600

Hong Kong

1.250

1.500

Hungary

12.666

15.200

Iceland

17.000

20.400

India

7.833

9.400

Ireland (Republic)

11.333

13.600

Israel

7.833

9.400

Italy (inc Vatican City)

17.916

21.500

Jamaica

13.083

15.700

Japan

8.750

10.500

Kenya

20.083

24.100

Luxembourg

14.000

16.800

Malawi (The Republic of)

4.750

5.700

Mexico

18.333

22.000

Mozambique

9.583

11.500

Netherlands

15.750

18.900

New Zealand (inc Chatham Islands)

17.916

21.500

Nigeria

6.500

7.800

Norway

12.250

14.700

Pakistan

7.833

9.400

Poland

14.416

17.300

Portugal (including Madeira and the Azores)

16.583

19.900

Puerto Rico

1.250

1.500

Russia

2.583

3.100

Sierra Leone

17.500

21.000

Singapore

1.750

2.100

Slovenia

24.000

28.800

South Africa

13.500

16.200

Spain (includes the Balearic Islands and the Canary Islands)

15.750

18.900

St Lucia

14.416

17.300

Sweden

17.000

20.400

Switzerland

21.416

25.700

Taiwan

5.666

6.800

Trinidad & Tobago

8.750

10.500

Turkey (and northern Cyprus)

12.250

14.700

Uganda

8.750

10.500

USA

1.250

1.500

Zambia

9.166

11.000

Zimbabwe

17.500

21.000

National Call PPM Prices to Channel Islands

See Table 1b of Unlimited Evening & Weekend Plan and Unlimited Anytime Plan, within Parts 9 and and 10 of of this Section

0845 Direct Dialled PPM Prices

See Table 2 (b) of Unlimited Evening & Weekend Plan and Unlimited Anytime Plan, within Parts 9 and and 10 of of this Section.

Fixed-Mobile Direct Dialled PPM Prices

See Table 6 of Unlimited Weekend Plan, within Part 8 of of this Section.

International Direct Dialled (IDD) PPM Prices

IDD calls will be charged as stated in the tables above.

All other International Direct Dialled (IDD) calls are charged at Calling Plan rates specified within Part 1 of this Section.8 of this Section.

VIDEO CALLS

Please see Notice for details of a special offer for Customers who make Videophone calls between 21 June 2006 and 31 January 2007 inclusive.



Price in pence per minute

24 hr

Exc VAT

Inc VAT

pence

pence

Video Call dialled from a Video phone 056 number to other Video phone 056 number

8.51

10.212

Video Call dialled from a Video phone 056 number to Broadband Talk Softphone 056 number

8.51

10.212

All Video calls, (geographical and non geographical) made from a Broadband Talk Account.

8.51

10.212

Further information relating to the Video service can be found in the BT Broadband Talk Softphone user guide at bt.com/btsoftphone/help.

Broadband Talk - Customer Premises Equipment (CPE)

BT Total Broadband Customers

For BT Total Broadband Customers see BT Total Broadband CPE in BT Exchange Lines - Section 1 Part

Customers whose Broadband is not supplied by BT

Telephone Adapter

For customers taking the Evening and Weekend Plan and/or the Anytime Plan, the Telephone Adapter will be provided at the charges set out below, the minimum period is 12 months.



CPE

Exc VAT

Inc VAT

£

£

BT Broadband Talk 220V Combined Broadband router and telephone adapter

25.53

30.64

BT Broadband Talk 220V Combined Broadband router and telephone adapter ordered online through BT.com

25.53

30.64

BT Broadband Talk 10V telephone adapter

25.53

30.64

BT Broadband Talk 10V telephone adapter ordered online through BT.com

25.53

30.64

The fees include VAT rounded up to the nearest penny.