Special Offers appear in the Special Notices section of this BT Price List. These Special Notices include information about the terms and conditions (including the charges) applicable to the Special Offer.

BT Business One Plan with BT Mobile - Special Offer (1) (Please See Notice, 32/06BT Business One Plan with BT Mobile Special Offer (1) and 08/07 BT Business One Plan with BT Mobile Special Offer (2) for Details)

Customers requesting BT Business One Plan up to and including 29th June 2007 may benefit from a cap on their mobile calls (where mobile is one of the qualifying services) under the terms of a Special Offer. Details can be found at the Special Offer link above. Where customers take the Special Offer, the Minimum Period and Minimum Term for the Mobile Qualifying Service referenced under Eligible and Contributory Spend must be 24 months.

Please see Special Notice 18/07 BT Business OnePlan (Special Offer 1)

Please see Special Notice 22/08 BT Business One Plan & BT Business Plan (Customer Based) Special Offer 2

Please see Special Notice 05/09 One Plan Call Packages- Special Offer

Please see Special Notice 07/09 BT Business One Plan Special Offer 3

Please see Special Notice 12/09 BT Business One Plan Inclusive, BT Business One Plan Plus Inclusive and BT Business One Plan Traditional Inclusive

BT Business One Plan is a converged pricing package which enables customers to consolidate specified fixed (including Broadband) and mobile calls and rental spend in order to benefit from capped calls on fixed and mobile services (where the customer takes the mobile special offer), together with a 5% annual rewardReward (subject to terms and conditions, including a 24 month contract). Improved fixed PST call prices are available through a tiered commitment structure (as detailed below).

BT Business One Plan is for the Customer's own use and must not be resold or otherwise transferred.

BT Business One Plan is available to all business customers provided that they:

• a) Commit to an annual Committed Spend within one of the Tiersspend listedbands below.(which are referred to as Tiers) listed below.
• b) Have contracts with BT for at least one of the services listed in the Access column and a minimum of one other service from either the Broadband column or from the Mobile column (the `Qualifying Services').
• c) retain an Access Qualifying Service. throughout the Commitment Period including any roll over of the Commitment Period.

The Customer must commit to a Committed Spend per annum within one of the spend bands ("Tiers") below (which are exclusive of VAT):. The stated minimum for each Tier is the Nominal Committed Spend.

The Customer will benefit from:

The call Prices shown in the tables at the end of this Part which are dependent upon the Tier within which the Committed Spend lies; and

The Reward where the Customer's Eligible & Contributory Spend is equal to or greater than the Adjusted Nominal Committed Spend (details of which are set out below).

Non Rollover Contracts*

The Customer will benefit from:

• The call Prices shown in tables at the end of this Part which are dependent upon the Tier within which the Committed Spend lies; and
• The Reward at the end of each year of the 24 month Commitment Period where the Customer's Eligible & Contributory Spend is equal to or greater than the Adjusted Nominal Committed Spend (details of which are set out below).

*These are contracts which will not rollover to a Subsequent Commitment Period. At the end of the Commitment Period the following will not apply:

(a) A Subsequent Commitment Period;

(b) The Committed Spend and associated reconciliation charges (for the avoidance of doubt any reconciliation charges due for the Commitment Period will apply);

(c) The Reward.

Rollover Contracts**

Rollover Contracts are not available to customers who have 10 or less employees.

**These are contracts which will rollover to a Subsequent Commitment Period (to which the Committed Spend will apply) upon expiry of a Commitment Period or a Subsequent Commitment Period unless the Customer ends the Contract between the sixth day before the end of a Commitment Period or Subsequent Commitment Period and the 28th day after the end of a Commitment Period or a Subsequent Commitment Period.

The Customer is responsible for identifying the lines and services which are to be included within their BT Business One Plan. The Customer must therefore ensure that all services and lines are clearly identified on the order form (or provided to BT by any other means where no order form is completed) and advise BT of any omissions or changes as soon as possible. Failure to do so may:

1. Delay acceptance and activation of the Customer's order for BT Business One Plan; which may delay the application of the benefits provided under BT Business One Plan;

2. Impact on the Customer's ability to meet the Adjusted Nominal Committed Spend in which case a reconciliation charge will apply.

Eligible & Contributory Spend includes the following:

1) Rental and call spend (excluding VAT) on the Access and Broadband Qualifying Services

Note: Eligible & Contributory Spend includes any calls made within any inclusive call allowance within the Qualifying Service and any calls in excess of the inclusive call allowance.

Note: Featureline Corporate call spend - call spend on Featureline Corporate Option A and call spend charged at anything other than standard published charges is not Eligible & Contributory Spend within BT Business One Plan.

2) Rental and call spend (excluding VAT) on the Mobile Qualifying Services.

• a) Subject to (b) below, in order for spend under a Mobile Qualifying Service to be Eligible & Contributory Spend the Customer must sign a new mobile contract for the Mobile Qualifying Service with a new Minimum Period and a new Minimum Term. Where an existing customer does not wish to sign a new contract, the spend on the Mobile Qualifying Service will be Non-Eligible & Contributory Spend.
• (b) Please note that where the tariff included within the Mobile Qualifying Service has been tailored using Mobile Selector Customers will be advised at the time they apply for BT Business One Plan whether the rental and call spend on these services is Eligible & Contributory Spend or Non Eligible & Contributory Spend and whether or not signature of a new Mobile contract is appropriate.
• (c) BT Talk Time contracts signed before 12th March 2007are not compatible with BT Business One Plan and the spend will be neither Eligible & Contributory Spend or Non-Eligible & Contributory Spend.
• (d) Call and Rental Spend on BT Talk Time Solo where the Customer has taken the option listed as "Monthly Subscription Charges and Unlimited UK Voice Extra" under the paragraph "Benefits of BT Business One Plan" below, will not be eligible for the Reward and will not contribute to achievement of the Committed Spend it is therefore not Eligible & Contributory Spend or Non-Eligible & Contributory Spend.

3) Any additional spend on rental subscription charges on:

(a) BT Office Anywhere (excluding BT Openzone usage);

(b) Blackberry Enterprise Server (BES), Blackberry Internet Service (BIS), BES Express - Managed Service;

(c) the 100MB UK Data Extra option (previously known as the 100MB data Option);

(d) the 3GB UK Data Extra option (previously known as the 3GB data option);

(e) the User Unlimited Text Extra option available with BT Talk Time (previously known as the Unlimited SMS option);

(f) the Unlimited UK Voice Extra and UK Landline Voice Extra options (previously known as the Unlimited Calls Bundle, Unlimited Landline Calls) and the Unlimited SMS Allowance available with BT Talk Time Solo;

(g) the 500MB UK Data Extra option;

(h) the 1GB UK Data Extra option;

(i) the Account Unlimited SMS Text Extra option;

(j) the User Unlimited Text Extra option;

(k) the Helplines Voice Extra option;

(l) the Europe Roamer Voice Extra option; and

(m) the Talk Time Value Extra option.

4) Call and rental spend (excluding BT Openzone usage in excess of the inclusive allowance) on BT Business Mobile Broadband when provided with the BT Business Mobile Broadband Special Offer , Free BT Business Mobile Broadband with Option 3 and Option 3 with Inclusive Mobile Broadband.

5) Spend (excluding VAT) on:

• BT Internet Security Pack
• BT Internet Business Pack
• BT Business Email Plus (BT Business Email Plus Organise, BT Business Email Plus Organise & Share, BT Business Email Plus Additional Storage)
• BT IT Support Manager (BT IT Manager PC, BT IT Support Manager Server, BT IT Support Network Manager)
• BT Static IP (BT Single Static IP, BT 5 Static IP, BT 13 Static IP)
• BT Business VoIP Services:
• (i) for contracts signed on or after the 26th October 2009, rental and call spend on lines within the customer's One Plan inventory at standard published prices for Business Broadband Voice and BT Office Communicator.
• (ii) for contracts signed on or after the 8th December 2008, rental and call spend on lines within the customer's One Plan inventory at standard published prices for BT Hosted VoIP.
• (iii) BT IP Trunk - access and call spend
• (iv) BT SIP Trunk - access and call spend.
• Note: Some Business VoIP call types will not be charged at BT Business One Plan rates under certain circumstances - please see Section56 Part 18 for details.

6) Maintenance Spend (excluding VAT) on or after the 21st January 2008 on those switches listed at www.bt.com/oneplan, or any other online address that BT may advise the Customer, where that spend is incurred under a contract with BT for maintenance of those switches.

7) BT MeetMe (UK and Global) bridge access spend, Inbound & Outbound MeetMe call charges (excluding VAT) billed at least one month prior to the Spend Measurement Date.

Note: Eligible & Contributory Spend includes any calls made within any inclusive call allowance within the Qualifying Service and any calls in excess of the inclusive call allowance.

1) Rental and call spend (excluding VAT) on Mobile Qualifying Services which does not qualify as Eligible & Contributory Spend under 1 above,with the exception of Call and Rental Spend on BT Talk Time Solo where the Customer has taken the option listed as "Monthly Subscription Charges and Unlimited UK Voice Extra" under the paragraph "Benefits of BT Business One Plan" below, which will not be eligible for the rewardReward and will not count towards achievement of the Committed Spend.

Note: BT Openzone usage:

(a) on BT Office Anywhere; and

(b) in excess of the inclusive allowances on BT Business Mobile Broadband under BT Business Mobile Broadband Special Offer, Free BT Business Mobile Broadband with Option 3 and Option 3 with Inclusive Mobile Broadband.

is neither Eligible & Contributory Spend nor Non-Eligible & Contributory Spend.

Note: BT Talk Time contracts signed before 12th March 2007are not compatible with BT Business One Plan and the spend will be neither Eligible & Contributory Spend nor Non-Eligible & Contributory Spend.

2) Call Centre Advance Spend will contribute towards the Non-Eligible & Contributory Spend for contracts with a Committed Spend of £5000.00 (exc VAT) per annum and above. The terms and conditions of Call Centre Advance are set out at Section 56 Part 19Subpart 1. The Contract between BT and the Customer for Call Centre Advance will be a Standard Contract for the purposes of BT Business One Plan.

3) IDC Call Charges made using the International Direct Connect product will contribute towards the Non-Eligible & Contributory Spend.

Note - Where the Customer's calls and / or rental spend is included in another calls and / or line package, that call and rental spend will not contribute to the Customer's Eligible and Contributory and/or Non Eligible and Contributory Spend.

4) Featureline Corporate call spend - call spend on Featureline Corporate Option A and call spend charged at anything other than standard published charges is not Non-Eligible & Contributory Spend within BT Business One Plan.

Reward

The Reward is a 5% credit which is calculated on the Spend Measurement Date and applied to a subsequent bill as follows:

Where on the Spend Measurement Date the Customer's Eligible & Contributory Spend is:

• a) equal to or exceeds the Adjusted Nominal Committed Spend but is less than the Nominal Committed Spend, BT will apply the Reward to the Customer's Eligible & Contributory Spend ; or
• b) equal to or exceeds the Nominal Committed Spend but is less than 85% of the Committed Spend, BT will apply the Reward to the Nominal Committed Spend.
• c) equal to or exceeds 85% of the Committed Spend but is less than the Committed Spend, BT will apply the Reward to the Eligible & Contributory Spend; or
• d) equal to or exceeds the Committed Spend, BT will apply the Reward to the Committed Spend.
• Note: for Non Rollover contracts the Reward will cease to apply upon expiry of the Commitment Period.

Mobile Subscription Charges

For BT Business One Plan customers who order a new BT Mobile contract with a 24 month Minimum Term for BT Talk Time, Business Circle Complete VPN and/or Business Circle Complete IA as one of the Mobile Qualifying Services before the 1st September 2010, the following will apply:

1. Subject to paragraph 4 below, the customer will receive 3 months free mobile rental per connection on that Mobile Qualifying Service except:

a) where the Mobile Qualifying Service(s) has been tailored or priced using Mobile Selector, and the customer has been advised at the time they apply for BT Business One Plan that the 3 months free mobile rental will not apply, or

b) where the contract is for Blackberry Internet Services with Talk Time entered into on or after the 1st July 2009; or

c) where otherwise stated in any special offer terms and conditions

2. This will be applied to months 22, 23 and 24 of the Minimum Term of that Mobile Qualifying Service as a credit on the applicable monthly bill.

3. Subject to paragraph 5 below, where the customer includes the 100MB Data Option, the customer will receive a credit equal to the additional monthly subscription payable under the 100MB Data Option in months 22, 23 and 24 of the 100MB Data Option. This credit will appear on the relevant monthly bill.

4. Should the Customer terminate the BT Talk Time, Business Circle Complete VPN and/or Business Circle Complete IA contract within the Minimum Term, the 3 months free mobile rental will not be applied.

5. Should the customer terminate the 100MB Data Option prior to or during months 22, 23 or 24 of the 100MB Data Option, the 3 months free 100MB Data Option subscription will not be applied.

6. The 3 months free mobile rental and the 3 months free 100MB Data Option will only apply once per connection.

BT Talk Time Solo:

Monthly Subscription Charges

Customers signing a contract for BT Talk Time Solo on or after the 18th April 2011 and before the 19th September 2011, with a 24 month Minimum Period and Minimum Term, will receive the following:

A £2.00 (excluding VAT) discount will be applied to the Monthly Subscription Charge applicable to the Customer's Standard Contract for BT Talk Time Solo, the £2.00 (excluding VAT) discount will be applied once per Connection each month and will not be applied to any Monthly Subscription Charges levied for any additional options that the Customer has contracted for. For the purposes of Eligible & Contributory Spend, the Monthly Subscription Charge will be included net of discount. The £2.00 (excluding VAT) discount will apply for the Minimum Term of the Connection provided that the Customer has not terminated the BT Business One Plan Contract. Where the Customer terminates the BT Business One Plan Contract, the £2.00 (excluding VAT) discount will cease to apply.

Monthly Subscription Charges and Unlimited UK Voice Extra

For Customers who place an order for BT Talk Time Solo between the 19th September 2011 and the 8th January 2012 (inclusive), with a 24 month Minimum Period and Minimum Term, the following will apply (provided that the Customer has not terminated the BT Business One Plan Contract):

• (a) A £5.00 (excluding VAT) discount will be applied to the Monthly Subscription Charge applicable to the Customer's Standard Contract for BT Talk Time Solo, the £5.00 (excluding VAT) discount will be applied once per Connection each month and will not be applied to any Monthly Subscription Charges levied for any additional options that the Customer has contracted for.
• (b) The Additional Monthly Subscription Charge applicable to the Unlimited UK Voice Extra option will be 1 pence per month per Connection (excluding VAT) for the first 3 months of the Minimum Term of the Connection to which the Unlimited UK Voice Extra option has been applied. At the end of the 3 month period the Additional Monthly Subscription Charge applicable to the Unlimited UK Voice Extra option will be as stated in the Standard Contract for BT Talk Time Solo less a discount of £8.00 (excluding VAT) per month per Connection to which the Unlimited UK Voice Extra option has been applied.

Where the Customer terminates the BT Business One Plan Contract, the Monthly Subscription Charge and the Additional Monthly Subscription Charge for the Unlimited UK Voice Extra option will be charged as detailed in their Standard Contract for BT Talk Time Solo.

Where the Customer has taken the option listed as "Monthly Subscription Charges and Unlimited UK Voice Extra" under this paragraph (Benefits of BT Business One Plan), the Call and Rental Spend on BT Talk Time Solo will not be eligible for the Reward and will not contribute to achievement of the Committed Spend it is therefore not Eligible & Contributory Spend or Non-Eligible & Contributory Spend.

OTHER BENEFITS OF BT BUSINESS ONE PLAN

1. The following products are provided at free or reduced connection or conversion prices for BT Business One Plan customers, as detailed in Section 1 of this Price List:

• PSTN (takeover only)
• ISDN2
• ISDN30
• Featureline

2. The customer may also receive:

• NCP - Please note that this feature is not available on all lines. Further information can be found by contacting 0800 328 2006 or emailing the helpdesk at ncphelpdesk@bt.com.

• BT Bill Direct

• BT Assurance Plus (withdrawn from new supply with effect from 30th November 2011). New One Plan customers after this date will not receive BTAP. All lines (excluding Private Circuits and Mobile services) will receive Prompt Care included in the line rental charge (see Section 14 Part1 Sub-part 2 ).

These products are provided under the relevant terms and conditions as detailed in this Price List.

The following products when included in a BT Business One Plan contract with a Nominal Committed Spend of £30000 or more,or a BT Business One Plan Special Offer, will receive a discount on the standard rental within BT Business One Plan.

The discount will be provided as a combined credit for all lines on the customer's bill. The application of thishis credit will be taken into account when calculating the customer's committedTotal spendContributory Spend and the Reward at(details the end of eachwhich Commitmentare Periodset out below).

Where the Contract is terminated before the end of the Commitment Period or a Subsequent Commitment Period the following rule applies:

On the termination date, BT will measure the Customer's Total Contributory Spend for the year of the Commitment Period or Subsequent Commitment Period in which the termination took place. Where this Total Contributory Spend is less than the Adjusted Nominal Committed Spend due for the year in which termination took place, the Customer will pay a reconciliation charge which is 20% of the difference between this Total Contributory Spend and this Adjusted Nominal Committed Spend.

In addition, where the termination has taken place in the first twelve months of the Commitment Period or Subsequent Commitment Period, BT will apply a reconciliation charge for the second twelve months of the Commitment Period or Subsequent Commitment Period which will be 20% of the Adjusted Nominal Committed Spend due for the second twelve months of the Commitment Period or Subsequent Commitment Period.

Note: reconciliation charges are applied on each Spend Measurement Date. Spend which has been included in BT's calculation of the Customer's Total Contributory Spend on one Spend Measurement Date cannot be included within the Customer's Total Contributory Spend on any other Spend Measurement Date.

This payment will be invoiced after cessation of the Contract against the Customer's PST nominated billing account or if not available any other billing account.

Where a Customer is migrating from BT Business One Plan, in accordance with the migration rules below a reconciliation charge will apply as follows:

Where, on the date of migration to another BT product, the Customer's Total Contributory Spend is less than 75% of the pro rata Adjusted Nominal Committed Spend due for the year in which the migration takes place, the customer will pay a reconciliation charge which is 20% of the difference between the pro rata Adjusted Nominal Committed Spend and the Total Contributory Spend.

1) Customers may (subject Migrationto theto reconciliationor ruleswithin above)BT atBusiness anyOne time during the Commitment Period, move to:Plan

The2) originalCustomers Contractmay willmigrate befrom terminatedBT andBusiness Plan to BT Business One Plan without incurring reconciliation charges provided thata new Commitment Period commenced. The new Contract will be for a full Commitment Period and spend under :the ceased Commitment Period will not count towards the Committed Spend for the new Commitment Period.

a) At the date of migration they have achieved 85% of the pro-rata Adjusted Nominal Committed Spend: or

b) the Committed Spend under the BT Business One Plan contract is equal to or greater than the Committed Spend applicable to their BT Business Plan contract (the Nominal Committed Spend under the BT Business One Plan contract may however be less than the Nominal Committed Spend applicable to the BT Business Plan contract)

In all other circumstances, the reconciliation charges (due under the BT Business Plan contract) will be applied.

Where the customer migrates to BT Business One Plan from BT Business Plan, the original BT Business Plan contract will be terminated and a new Commitment Period will commence under the BT Business One Plan contract. The new Contract will be for a full Commitment Period and spend under the ceased BT Business Plan contract will not count towards the Committed Spend for the new BT Business One Plan contract.

3) Where a Customer migrates from BT Business Reward to BT Business One Plan or BT Business Plan Plus the customer will receive a pro-rata reward on their BT Business Reward contract provided that:

a) at the date of migration they had achieved their pro-rata Committed Spend.

b) the Committed Spend under the BT Business One Plan contract is equal to or greater than the committed spend applicable to their BT Business Reward contract.

In all other circumstances, the Reward Credit (under the BT Business Reward contract) will not be applied.

Where the customer migrates to BT Business One Plan from BT Business Reward, the original BT Business Reward contract will be terminated and a new Commitment Period will commence under the BT Business One Plan contract. The new Contract for BT Business One Plan will be for a full Commitment Period and spend under the ceased BT Business Reward contract will not count towards the Committed Spend for the new BT Business One Plan contract.

Migration from BT Business One Plan

Customers may (subject to the reconciliation rules above) at any time during the Commitment Period or Subsequent Commitment Period, move to:

1) BT Business Flex or BT Business Complete and a reconciliation charge will not apply under the terminated BT Business One Plan contract provided that the Customer is moving to a contract for BT Business Flex or BT Business Complete to which the following applies:

(a) a Minimum Period which is equal to or longer than the Commitment Period applicable to the BT Business One Plan contract; and

(b) the Customer includes the lines that were included in the BT Business One Plan Inventory on the date of termination as Lines within the BT Business Flex Inventory.

Where the Customer moves to BT Business Flex the BT Business One Plan Contract will terminate and a new Minimum Period will commence under the BT Business Flex contract.

Any period of time served on the BT Business One Plan contract will not count towards the BT Business Flex Minimum Period. Any spend under the BT Business One Plan Contract will not count towards the Committed Spend applicable to the BT Business Flex contract.

2) another BT product and a reconciliation charge will not apply, provided that the Commitment Period (sometimes referred to as the Contract Period) under the new contract is equivalent or greater than that which applied to the terminated BT Business One Plan contract and the same or greater Committed Spend applies to the new contract.

The original Contract will be terminated and a new Commitment Period commenced. The new Contract will be for a full Commitment Period and spend under the Commitment Period or Subsequent Commitment Period applicable to the ceased contract will not count towards any Committed Spend applicable to the new contract.

2) Customers may migrate from BT Business Plan to BT Business One Plan without incurring reconciliation charges provided that:

• a) At the date of migration they have achieved 85% of the pro-rata Adjusted Nominal Committed Spend: or
• b) the Committed Spend under the BT Business One Plan contract is equal to or greater than the Committed Spend applicable to their BT Business Plan contract (the Nominal Committed Spend under the BT Business One Plan contract may however be less than the Nominal Committed Spend applicable to the BT Business Plan contract)

In all other circumstances, the reconciliation charges (due under the BT Business Plan contract) will be applied.

Where the customer migrates to BT Business One Plan from BT Business Plan, the original Contract will be terminated and a new Commitment Period will commence under the BT Business One Plan contract. The new Contract will be for a full Commitment Period and spend under the ceased Commitment Period will not count towards the Committed Spend for the new Commitment Period.

3) Customers may migrate from BT Business Reward to BT Business One Plan and receive a pro-rata reward on their BT Business Reward contract provided that

• a) at the date of migration they had achieved their pro-rata Committed Spend.
• b) the Committed Spend under the BT Business One Plan contract is equal to or greater than the committed spend applicable to their BT Business Reward contract .

In all other circumstances, the Reward Credit (under the BT Business Reward contract) will not be applied.

Where the customer migrates to BT Business One Plan from BT Business Reward, the original Contract will be terminated and a new Commitment Period will commence under the BT Business One Plan contract. The new Contract will be for a full Commitment Period and spend under the ceased Commitment Period will not count towards the Committed Spend for the new Commitment Period.

4) Customers may (subject to the reconciliation rules above) at any time during the Commitment Period move to BT Business Flex or BT Business Complete and a reconciliation charge will not apply under the terminated BT Business One Plan contract provided that the Customer is moving to a contract for BT Business Flex or BT Business Complete to which the following applies:

(a) a Minimum Period which is equal to or longer than the Commitment Period that applied to the BT Business One Plan contract; and

(b) the Customer includes the lines that were included in the BT Business One Plan Inventory on the date of termination as Lines within the BT Business Flex Inventory.

Where the Customer moves to BT Business Flex the BT Business One Plan Contract will terminate and a new Minimum Period will commence under the BT Business Flex contract. Any period of time served on the BT Business One Plan contract will not count towards the BT Business Flex Minimum Period. Any spend under the BT Business One Plan Contract will not count towards the Committed Spend applicable to the BT Business Flex contract.

• 1) BT Business One Plan is provided under BT's Contract for BT Business One Plan.
• 2) The services listed under Eligible & Contributory Spend and Non Eligible & Contributory Spend are provided on the applicable standard terms and charges for those services (`Standard Contracts') as amended by BT's Contract for Business One Plan and the charges listed below.
• 3) Customers will receive BT Assurance Plus repair service on all BT Business One Plan lines, telephone numbers and account numbers included within the Inventory (excluding Mobile and Broadband services) as part of this package at no extra charge. See Section 14 :Part 1 : NB BT Assurance Plus no longer available for new supply we f 30th November 2011

• 4) Fair Usage

Customers' are entitled to an average of four hours calling per day of Capped Calls (for each call type for which there is a Capped Call price) from any one line to any one number throughout each calendar month. Usage beyond this level will be subsequently charged at BT Business One Plan pence per minute prices as set out in Tables A, B and F, unless, in addition, the average number of calls per day per calendar month to the relevant number is 16 or greater. The average of four hours per day per calendar month is calculated by dividing the total duration of Capped Calls to any one number in any calendar month by the number of days in that calendar month. The average number of calls to any one number per day per calendar month is calculated by dividing the total number of Capped Calls to any one number in any calendar month by the number of days in that calendar month.

The following services are excluded:

• Residential Lines
• Service Provider Calls and Access lines
• Payphone lines
• Temporary Lines / Temporary Service Lines
• Rented Card Phone line
• Lines not provided by BT
• ISDN Connect
• BT Service lines
• FeatureNet Embark
• Private Circuits
• Business Start Up lines
• Incoming DDI lines
• Custodial Tagging Lines
• Chargecard
• Calls billed to a credit card
• Exchange Lines provided at non-served premises
• Inbound Service calls and Network Service facility fees.
• Business PSTN and ISDN lines provided under a contract which includes charges other than Standard Charges.

No other PST call pricing packages (including BT Dual Discount, BT Exchange Line Credit Scheme, BT Access Credit Scheme and BT Business Line Reward) bespoke package or BT Business Broadband calls and lines package may be taken in conjunction with BT Business One Plan on the same items that are in the inventory.

* Charges for PSTN, ISDN2, Featureline and BT Total Broadband include charges where existing customers have applied for one of the following offers and been advised at the time of entering into the contract that a credit would apply:

(i) For PSTN, ISDN2 and Featureline

Between 11 January 2010 and 31 July 2010 inclusive for existing customers entering into a:

(a) new PSTN (24 month Minimum Period) contracts a credit equivalent to 1 or 2 months (excluding VAT) line rental may be available or

(b) new ISDN2 or Featureline long term contract (3 or 5 years), a credit equivalent to 1, 2 or 3 months (excluding VAT) line rental may be available. (Excludes existing customers on ISDN2 Start Up, and Call Plan who sign a new ISDN2 Start up, or Call Plan contract).

(ii) For BT Total Broadband

Between 4 May 2010 and 4 August 2010 inclusive for existing customers resigning a further BT Total Broadband Option 1, 2, 3, Network, or Network Premium contract with a minimum contract period of 12 or 24 months ("Minimum Period") a credit equivalent to 1, 2 or 3 months rental charge (excluding VAT) may be available.

Notes:

Any rental and calls types not listed below will be charged in accordance with the Standard Contract.

Some Business VoIP call types will not be charged at BT Business One Plan rates under certain circumstances - please see Section 56Part 18for details

Dialled Call Charges

See General NotesSection Dialled Call Chargesfor details of Call Duration and Call Charges rounding.

Calculating Capped Call Pricing and Set-Up Charges

The price of capped calls will be the set-up Charge plus the pence per minute rate specified, multiplied by the duration of the call in seconds, until the value of the call reaches the cap. The capped call charge will apply until the call duration reaches 1 hour, after which the price of the call will equal the duration of the call less one hour multiplied by the pence per minute rate specified plus the capped call charge from the first hour of the call.

The application of minimum call charges

Minimum Call Charge applies. (See General Notes)

Where a minimum call charge is applicable the minimum call charge applies once the call has been connected. Where the charge for the call exceeds the minimum call charge the charge for the call is applied rather than the minimum call charge.

The following tables show the prices applicable for BT Business One Plan: