Featurenet Access Line rental charges will not increase above RPI, (since last price review), for 21E contracted customers still within their Minimum Period (1, 3 or 5 years). 21E Featurenet call prices are set broadly in line with BT PSTN Customer Commitment prices and will remain in step with any price changes. Differentials between OffNet and OnNet calls will be maintained as part of any call price review and call commitment levels will also be reviewed in line with call price changes.

All rental charges are paid quarterly in advance with any price changes taking effect at the start of the billing quarter following the date of the change.

All rental prices affected by percentage discounts will be rounded to the nearest penny.

Only working telephone numbers can be transferred internally to BT services, or exported externally to other operators services from Featurenet, as Number Portability and Number Transfer can only be applied to working telephone numbers. Any spare telephone numbers in a number range managed as part of the customers Featurenet service, must be allocated to the customer before porting takes place. Once transfer or porting is completed, any spare numbers in the managed range will be sterilised by Featurenet and under no circumstances can these telephone numbers be subsequently allocated to the customer. Customers wishing to arrange for spare Featurenet telephone numbers to be allocated to their Featurenet service before porting, they can do so by using the Number Diversion Facility.

1 Once a contract has been signed then cancellation or cessation of any of the services ordered may incur charges.

2 If the Contract or any part of the Service is cancelled at any time before BT provides the Service then the Customer will be liable to pay the full 1 Year Minimum Period Set-up Fees plus 1 Quarter's Rental Charges at the 1 Year Minimum Period rates. There will be a five day period following receipt of the signed Contract by the BT Featurenet Technical Centre, during which cancellation may be made without incurring charges. When provision of a Service is placed on hold by the Customer during the provision cycle it can only be held for a maximum of 3 months. After this time the Service will be deemed to be cancelled and any appropriate charges as detailed above will be raised.

3 Once BT has provided the Service, then the Service is subject to the Minimum Term applicable to each Service element provided and full Rental Charges will be charged for that period.

4 If the Contract or any part of the Service, which has a Minimum Period of 3 years or greater, is terminated after the Service has been provided, then the charges quoted in paragraph 3 above will apply and in addition early termination charges will apply to the following products :

ACD Management Datastream Line

Featurenet 1000/5000 Access Lines

Featurenet Site / Network Charges

Featurenet Attendant Console / Lines

Business Continuity

The early termination charges which will be payable are based on a percentage of the outstanding rental charges due for each year until the end of the Minimum Period, and are calculated from when the cessation / termination occurs based on the table below. For customers with Call Commitment only contracts the early termination charges will be based on the 1 year Minimum Period rates.

Early Termination Charges for New Minimum Periods

Early Termination Charges for Minimum Period Renewals

	Year during which cessation/termination occurs
	Year 1	Year 2	Year 3	Year 4	Year 5
1 year Minimum Period	25%	N/A	N/A	N/A	N/A
3 years Minimum Period	25%	25%	15%	N/A	N/A
5 years Minimum Period	25%	25%	15%	10%	0%

For example :

If a customer signs a five year Minimum Period and ceases service during year 2 of the Minimum Period they would be charged the following :

25% of the outstanding rental due in year 2 of the Minimum Period PLUS

15% of the rentals due in year 3 of the Minimum Period PLUS

10% of the rentals due in year 4 of the Minimum Period PLUS

0% of the rentals due in year 5 of the Minimum Period

5 For each site, provided that during any 12 month rolling period a customer does not cease more than 10% of their Featurenet Access Lines in service at that site, then paragraph 4 will not apply to those lines. However, such lines will still be subject to the Minimum Term of service described in paragraph 3 .

6 The charges specified in paragraph 4 will not apply to:

a.Relocation of a Featurenet site (where there are no changes to size or configuration).

b.Conversion of a Featurenet 1000 site to a Featurenet 5000 site.

c.Replacement of Featurenet Attendant Console by upgraded product.

d.Conversion of Analogue to Digital Featurenet 1000 Access Lines.

Provided that:

i.A rental equivalent to the Minimum Term has been paid and 28 days written notice is given to BT.

ii.Any outstanding Set-up Fees are paid in full.

iii.New Set-up Fees are paid on relocation, conversion or upgrade.

iv.A new Minimum Period is signed for a period, at least equal to the unexpired portion of the old Minimum Period and not less than one year.

On relocation or conversion the Minimum Term will take effect from the date the relocated or converted service is provided. Reductions in the number of Featurenet Access Lines resulting from relocation or conversion are subject to the provisions of paragraph 5.

For Customers who wish to migrate their Featurenet 5000 service to BT MultiMedia VoIP service or Hosted IPT - Nortel Centrex service, and/or their Featurenet 1000 service to BT MultiMedia VoIP service, BT VoIP Port service, Hosted IPT - Nortel Centrex service or Hosted IPT - Nortel Trunk service, the following cessation allowances apply:

1st year of a 3/5 year Minimum Period - additional 20%%of lines on the network *

2nd year of a 3/5 year Minimum Period - additional 60%%of lines on the network*

3rd year of a 3/5 year Minimum Period - additional 90%%of lines on the network*

4th & 5th years of a 5 year Minimum Period - additional 90%% of lines on the network*

*based on number of lines at the beginning of each Minimum Period year

These allowances are in addition to the cessation allowances stated in paragraph 5 but only apply provided that:

- Total charges for the new contract must exceed the Early Termination Charge for the existing contract.

- Outstanding connection charges for the current Featurenet Service covered by the contract being ceased have been paid in full.

- On migration, all appropriate charges (including Set Up charges) for the new service must be paid.

- Term of the new Minimum Period is equal to or greater than the outstanding Minimum Period of the Featurenet service.

- The new VoIP service must have no fewer than 10% less in volume of lines to the Featurenet service being ceased.

- The new contract takes over cleanly from the old, without a break. However, customers must accept that there may be a short break in service between the cessation of the Featurenet Service and the start-up of the new VoIP Service.

N.B. These conditions do not apply to 1 year Minimum Periods.

Minimum Periods are available for 1, 3 or 5 years.

The following discounts apply to the products detailed under Minimum Period Discount Products with the exception of where specific Minimum Period prices are stated against a product elsewhere in this part:

Once a Minimum Period expires, service will be continued at the prices stated below:

In addition all other products will revert to the standard published prices stated elsewhere in this part.

If the Contract or any part of the Service is cancelled after expiry of the Minimum Period, termination charges will not apply provided 28 days written notice is given to BT.

A Customer may apply for a new Minimum Period at any time provided that the new Minimum Period is for a period at least equal to the unexpired portion of any existing Minimum Period. Any revised prices as a consequence of the new Minimum Period will take effect from the start of the Customer's next billing quarter, providing that this is at least 2 weeks before the next quarterly invoice.

Minimum Period discounts do not apply to one-off set up charges.

Minimum Period discounts do apply to the rental charges stated elsewhere in this Part for the following products :

Minimum Period discounts also apply to the following:

The Call Commitment Values stated elsewhere in this Part.

UBC OnNet call charges as outlined in Usage Based Charging, Local / National Networking.

Existing Featurenet Customers may elect to join the BT Premier Value call-pricing scheme. On joining the scheme all applicable calls will receive the BT Premier Value call rates and discounts, and all Featurenet based call discounts will cease to apply.

The option to migrate is at whole Customer network only, part networks will not be supported within BT Premier Value.

For an existing Featurenet Customer migrating to the BT Premier Value call-pricing scheme there is a minimum initial level of migrated commitment based on the existing standard levels used in the prevailing tariff (21E) of:

• £164* per annum for each Featurenet 1000 Access Line.
• £94* per annum for each Featurenet 5000 Access Line.
• £94* per annum for each Featurenet Call In or Hosted Voice Connect Line with OffNet calling enabled.

* For 3 or 5 year Featurenet Minimum Periods, the Minimum Period discounts apply to these values.

On contracting to the BT Premier Value call pricing scheme, the BT Premier Value Spend Levels and reconciliation charges will apply. On termination of the BT Premier Value Contract, standard Featurenet terms and conditions will apply, and the following charges will apply:

• OffNet calls will be charged at the standard Featurenet rates (See earlier in this Part)
• Any OnNet calls will be charged at rates dependent on the term of the Customer's Featurenet Minimum Period. (See earlier in this Part)
• The standard per line call commitments appropriate to the services used will apply.

Alternatively, a Customer may elect to sign for any applicable calls package (see earlier in this Part) (e.g. `Minute Master' or `Volume Master').

Any call commitments (See earlier in this Part) and reconcilliation charges (See earlier in this Part) applicable under the Customer's Featurenet contracted tariff and/or call package will apply from the date of BT Premier Value Contract termination.

Full details of the BT Premier Value call-price scheme can be found in Section 55Part 13of the BT Price List.

Featurenet 1000 DDI coding