Customers with a ValueCall service may terminate their Telemarketing calls - (Freefone 0800, BT 0845, BT 0870 or BT Contactcall 0871) on their ValueCall terminating equipment. The following charges will apply: Telemarketing number connection, number rental, Option fee and Call Charges; ValueLink line rental.

Long Term Contracts are no longer available.

Broadcast and Televote services include the provision of a ValueCall number or the re-routing of a nominated number for the duration of the contract.

Broadcast Service is available for all BT Inbound Services National Number Groups (NNG) except Universal Freefone and International Freefone services. A single Broadcast Service consists of one (1) Service Provider Audio File (SPAF). Pre-announcement options are available. Free of charge pre-annoucements are not available on all number ranges.

The service options selected are specified on the Customer Requirements Form.

Any work to be performed by BT in connection with Broadcast Service, including the loading of an announcement, will be undertaken during the hours of 0800-1700 hours UK time Monday to Friday, excluding UK Bank and public holidays unless otherwise agreed.

Service Provision

Closed User Groups

The Service can be configured for Closed User Groups. This facility requires callers to enter a 4 digit code to access the Service. BT will supply the Customer with the appropriate code(s) before the Service Start Date.

Loading and Updates

The main announcement (but not pre-announcements) may be loaded or updated by:

(i) the Customer via Remote Update (RUD) or the web interface; or

(ii) BT using a recording supplied by the Customer.

Customer recordings must be of a good quality and, in particular, must be audible to the caller without background noise and distortion.

Unless otherwise agreed, recordings supplied to BT must be in the following format: C-ITU (CCIT) G.711 8 khz, 8-bit, mono A-law wave files. The wave files can be supplied to BT either as email attachments or on compact disc (CD).

The announcement will be available to callers on completion of the loading procedure.

The updating of an announcement via RUD is limited to one update per day

Duration

The total call duration of the Broadcast Service is limited to 240 seconds. This includes:

• ring tone
• closed user group
• pre-announcement duration
• pre pre-announcement duration
• main announcement duration x number of plays

Call Terminating Capacity

Broadcast Service is limited to a maximum of 15,000 simultaneous calls.

Connection per campaign: £250.00 (exc. VAT): £287.51 (inc. VAT)

Rentals:

For Fixed Fee Services, the following reductions in Call Payment Rates apply to calls beyond 60 seconds duration:-

BT 0870, BT Contactcall 0871 call minutes can be accumulated with ValueCall call minutes and used towards achieving the contracted volume for ValuePlan plus Packages.

Televote minutes may also be included towards the successful achievement of targets in the ValuePlan plus Packages.

• The following features are part of the ValuePlan plus Commitment Packages at no extra charge:
• - Enhanced Information Statistics reportson nominated numbers.
• - Mid Call Diversion and Customer Access Manager facilities if required. - No longer available for new supply.
• - All translation changes.
• - Connection of additional ValueLinks to current site.
• - Providing new and disconnecting old numbers for services which are moved to a higher call charge.
• - The shifting of ValueLinks within or between Home Zones.
• - Enhanced Raw Call Data.

All ValuePlan plus packages will run for a period of 12 months (1 year) from the date of access. The contract will be renewable on the anniversary of the date of access. For this purpose the date of access is defined as the date of first service and Customers who do not wish to commit to a volume contract may do so. However they will only have access to the Standard Rate of Call Payments and must commit to a 12 month minimum period of service.

Customers who currently have a ValuePlan contract may if they wish move to a ValuePlan plus Package. They may do this without incurring termination or Underachievement Charges associated with that ValuePlan.

The ValuePlan plus package volume will be set by negotiation with the customer. It is important that, to avoid incurring Underachievement Charges, the correct level of likely volume achievement is selected. In some cases, BT may ask for some evidence of the customer's ability to achieve the selected volume level and BT reserves the right to refuse access to a package if there is no evidence available to support a request.

If a customer exceeds their target volume achievement level and reaches the equivalent target of the next ValuePlan Plus package, they he will be entitled to an over achievement bonus. Please note the higher Call Payments will not be applied retrospectively.

Over achievement bonuses will be payable 6 weeks after the annual contract completion date i.e. at 12 months 6 weeks after the contract commencement date.

A customer may opt to downgrade his contract to a lower commitment level. This will be allowed only once during the standard 12-month contract period. However the contract may not be downgraded by more than 2 levels, for example it may be moved from 20 million minutes down to 10 million minutes. This must be done before the end of month 6 of the contract. Any submissions to downgrade after the 6-month period will not be accepted.

If a contract is downgraded, then the lower Call Payment Rate will be applied for the remainder of the 12-month contract. Over achievement bonuses will not be paid to customers who downgrade and then over achieve at the new commitment level. However underachievement charges will be applied if the new target is not achieved in total over the contract period.

A ValuePlan plus Package may also be revised upwards at any time during the contract period. The customer will however be expected to fully achieve the new minute target and the commitment package will not be pro-rated for the outstanding period. If the customer upgrades from a 10 million minute package to a 15 million minute package, they will be expected to deliver the 15 million minutes within the original 12 month time frame. The Call Payments will be made at the new rate for the remainder of the contract and will not be applied retrospectively. BT reserves the right to ask for some evidence of the ability to achieve the new commitment and reserves the right to refuse the upward revision if there is no evidence available to support a request.

If a customer believes that they can deliver more than their existing volume target level and has achieved a pro rata volume consistent with their volume target, they may sign a new 1 year contract for that higher level before the original contract termination date occurs. However BT reserves the right to ask for some evidence of the ability to achieve the new commitment before allowing any such change and BT reserves the right to refuse the upgrade. In these cases no over achievement bonuses will be paid on the original contract.

Should a contract be terminated at any time, the customer may be liable for an Early Termination Charge. This charge will be based upon the number on minutes achieved at the time of termination against the contract volume commitment and will be the same as the Underachievement Charge for the relevant target.

A ValuePlan contract may be terminated without a termination charge if a ValuePlan plus contract is signed.

If a ValuePlan plus contract is terminated within the first 6 months, the charge payable will be calculated as contract target minus the allowed two band reduction (see Contract Revision), against the number of minutes achieved at the termination date. A contract for 20 million minutes would be downgraded to 10 million minute and the charge payable would be calculated by measuring the achieved minutes against this 10 million minute level.

If the contract is terminated after the 6 month period then no such downgrading will be allowed and the charge payable will be for the full contract volume versus actual volume achievement.

• BT will permit migration of ValuePlan plus Contracts where customers with existing contracts are:
• (a) The same company;
• (b) A part of the same group of companies; or
• (c) Where an existing ValueCall customer obtains a 50% or more holding in an existing ValueCall customer and they wish to rationalise their contracts.
• In such cases if the customers wish to consider migration, the following conditions apply:
• 1. If the total of the customers' minimum commitments from existing contracts equals the minimum commitment level of an existing contract band, the customers may migrate to a contract with that minimum commitment level.
• 2. If the total of the customer's minimum commitments from existing contracts falls between two commitment levels then the customer may choose to migrate onto the lower of those two levels.
• In either case, the customer will not incur early termination charges and the combined contract year will begin at the commencement of the current year either of:
• (a) The contract of longest duration where the contracts are of different duration; or
• (b) The larger existing contract where both of the contracts are for the same duration; or
• (c) The older of the existing contracts where both contracts are for the same duration and volume.

In all cases, the terms and conditions for the revised combined contracts will apply.

Alternatively, customers may choose to retain the existing individual contracts and migrate at the appropriate revision dates following the principles set out above.

In the event that two companies have combined contracts and then cease to be one entity, (e.g. there ceases to be a 50% or more shareholding by one company in the other), then it will be the responsibility of the customer holding the combined contract to advise BT accordingly. In such circumstances, commitments will have to be separated and appropriate under achievement or early termination charges may become necessary.