BT LogoBT Price List

Section 2:Call Charges & Exchange Line Services

Part 6:Freefone 0800, BT 0845, BT 0870, BT Contactcall 0844 and 0871 & BT Call Director

Subpart 1:Telemarketing Services Freefone, BT 0845, BT 0870, BT Contactcall 0844 and 0871, BT Call Director Services & BT 03

Terms and Conditions applicable to the Service may be viewed in section 6 at the end of this Part.

BT offers a range of telephone call routing and management services within the UK collectively known as Telemarketing Services. These enable businesses to provide services whereby callers pay a call charge depending on the service being used.

Calls can be delivered by three methods -

  • - Basic translation to a specified number,
  • - using Advanced Features and Inline Services to route calls based on pre-determined criteria, and
  • - using Intelligent Contact Management (ICM) - previously Intelligent Call Routing (ICR) which offers dynamic call routing functionality.

The Telemarketing Services are:

Freefone 0800/0808 - enables Business customers to be called free of charge from anywhere in the UK. The Customer makes a payment to BT for each Call.

NB - Certain Network Operators (e.g Mobile Operators and Payphone renters) may charge callers for access to Freefone numbers.

BT 0845 - enables Business Customers to be called from anywhere in the UK. Calls will be charged to the caller at the rates shown in Section2 Part13 of this BT Price List. The Customer makes a payment to BT for each Call.

BT 0870 - enables Business Customers to be called from anywhere in the UK. Calls will be charged to the caller at the rates shown in Section 2Part13 of this BT Price List. Under some circumstances BT will make a Call Payment to the Customer.

Note: In the event that Ofcom introduces a change in regulation in 2009 which results in BT charging callers to 0870 the equivalent of the national geographic rate (national rate calls to numbers starting 01 or 02), details of the rates can be found at http://www.serviceview.bt.com/

BT Contactcall 0844 - enables Business Customers to be called from anywhere in the UK. Calls will be charged to the caller at the rates shown in Section 2 Part 13 of this BT Price List. Under some circumstances BT will make a Call Payment to the Customer.

BT Contactcall 0871 - enables Business Customers to be called from anywhere in the UK. Calls will be charged to the caller at the rates shown in Section 2 Part 13 of this BT Price List. Under some circumstances BT will make a Call Payment to the Customer.

BT 03 - enables Business Customers to be called from anywhere in the UK. Calls will be charged to the caller at the rates shown in Section 2Part 10of this BT Price List. The Customer makes a payment to BT for each Call.

Ofcom stipulates the categories of customers entitled to use the 03 range may be used by different types of organisation. This is listed in the table below:



Numbers

For use by

0300

Public services and other not-for-profit organisations.

0303

Public services and other not-for-profit organisations.

0306

Public services and other not-for-profit organisations.

0330

any organisation or end user.

0333

any organisation or end user.

034x

specific users currently using the equivalent 084x numbers.

037x

specific users currently using the equivalent 087x numbers.

For guidance on eligibility to use 03 numbers, see the Ofcom website: http://www.ofcom.org.uk/

Mobile and other network costs for Telemarketing Services calls may vary.

Freefone, BT 0845, BT 0870 and BT Contactcall 0844 and 0871 Calls may also be accessed from some other countries. In this instance the charge to the caller is determined by the overseas administration.

BT TELEMARKETING BUSINESS PLAN

Offers Telemarketing Numbers in the non geographic 08XX and UK Wide BT 03XX range to Business customers. The Customer can opt for:

  • (a) no Committed Call Volume (CCV); or
  • (b) a Committed Call Volume (CCV) and dependent upon the CCV chosen the Customer will receive Reports and Controls, Advanced Features and Inline Services free of charge as set out below.

The CCV's are:

5,000 minutes per Contract Year

10,000 minutes per Contract Year

15,000 minutes per Contract Year

20,000 minutes per Contract Year

50,000 minutes per Contract Year

100,000 minutes per Contract Year

200,000 minutes per Contract Year

500,000 minutes per Contract Year

1 million minutes per Contract Year

3 million minutes per Contract Year

6 million minutes per Contract Year

12 million minutes per Contract Year

24 million minutes per Contract Year

36 million minutes per Contract Year

48 million minutes or above per Contract Year

For CCV of a minimum of 5,000 minutes Per Contract Year Charges on Application (POA) - please contact your Account Manager or Service Management.

Charges for Basic, Advanced services and ICM will be provided on application.

Freefone 0800, BT 0845, BT Contactcall 0844 and 0871, BT 0870, and/or BT Call Director and/or BT 03 Customers with over 5,000 accumulated minutes per year may subscribe to BT Telemarketing Business Plan for a minimum of a Minimum Period of 12 months. Depending on the Customer's product mix, the Customer is required to agree to a CCV of 5,000 (0800, 0844, 0845, 0870 and 0871). Valuecall products may also contribute to volumes.

Customers with an existing Long Term Contract, Guaranteed Price Long Term Contract, TS Commitment Contract, TS Commitmentplus, BT Reward or Option 121, 123 or 125 Contract may terminate their existing Contract without incurring an underachievement or early termination charge on condition they subscribe to a BT Telemarketing Business Plan Contract with a Minimum Period longer than the un-expired Minimum Period of the existing Contract and/or an equivalent or higher CCV.

Committed Call Contracts with a Committed Call Volume of 20,000 minutes or more entered into after the 31st August 2007 are subject to a further Minimum Period of 12 months' starting on the day after expiry of the initial Minimum Period.

By subscribing to a BT Telemarketing Business Plan Contract, the Customer is entitled to the Freefone, BT 0845, BT Contactcall 0844 and 0871, BT 0870, BT 03 and is entitled to the Call Charges or Call Payments applicable to the product and the CCV chosen. For queries on CCVs and charges not listed, please contact your Account Manager or Service Management.

With effect from the 7th June 2008, unless otherwise stated on the order form the minimum call duration within BT Telemarketing Business Plan will be 45 seconds for those Contracts Where Call Charges apply. There is no minimum call duration under those Contracts where BT makes a Call Payment to the Customer.

BT Telemarketing Business Plan - Reports and Controls

The figures in the table below show the maximum free entitlement available to the Customer, on an opt-in basis for each CCV. If further Reports or Controls are required they can be obtained by paying the standard charges. There is no per number charge for EIS Statistics or On-Line Reports.

Inclusive Benefits

For Customers committing to over 5,000 minutes per annum;

  • (a) BT Analyst - ERD free if downloaded by the Customer, the ERD downloaded by the Customer will cover all numbers, per Customer. (ERD received on CD Rom is chargeable).
  • (b) There is no per number charge for EIS Statistics or On-Line Reports, per Customer.
  • (c) One On-Line user for Reports via the web, per Customer.

To qualify for free benefits, the inclusive benefits must be ordered in the initial order. Subsequent orders will generate normal charges.





CCV Per Contract Year



Simple Control,

Users per Customer



Simple

Control Numbers per Customer



Full Control, Users per

Customer



Full Control Numbers per Customer



RAPID reports numbers per Customer

5,000 -

19,999

1

No Charge

0

0

0

20,000 -

49,999

1

No Charge

0

0

2

50,000 -

999,999

2

No Charge

1

0

2

1,000,000 - 2,999,999

2

No Charge

1

0

2

3,000,000 -

11,999,999

2

No Charge

1

2

2

12,000,000 -

47,999,999

4

No Charge

1

4

4

48,000,000 -

74,999,999

4

No Charge

1

20

4

75,000,000 -

99,999,999

8

No Charge

1

40

8

100,000,000 -

199,999,999

8

No Charge

1

50

8

200,000,000 and greater

20

No Charge

1

90

20

BT Telemarketing Business Plan - Service

Customers committing to a CCV of 1 million minutes or above will be entitled to:

-Service Management.

-Service Assurance (where applicable).

  • Abolition of the following 'ad hoc' charges:
  • -Connection charges for - numbers (with the exception of Choice numbers); bulk numbers; 100 number blocks.
  • -Charge for change to Telemarketing number (including DTN change)
  • -Advanced Feature Change data per feature node (this does not include Inline Services)
  • -EIS change time slots - time of day
  • -architecture charge per advanced routing plan

-An ICM period contract which will run concurrently with the BT Telemarketing Business Contract for the same period Plan (dependent upon the CCV).

Customers committing to a CCV of 48 million minutes or higher may also be entitled to further service entitlements which will be set out in the Order Form or Charges Schedule as appropriate.

Within contracts for CCVs of 1 million minutes and over, Cost-Centre billing will be supported. This will be achieved by billing each Customer specified Telemarketing Service Number to the appropriate business unit billing number.

Summary of the available Service benefits:





CCV Per

Contract Year



Service

Management & Cost Centre

Billing



Service

Assurance on Basic Service Numbers



Enhanced Raw Call Data



Shorter

Provision Lead

Times

5,000 -

999,999

No

No

No

No

1,000,000 -

47,999,999

Yes

Yes

Yes

No

48,000,000 and greater

Yes

Yes

Yes

Yes

BT Telemarketing Business Plan Advanced Features and Inline Services Charges - (Call Routing Plans)

Customers committing to CCV are eligible for reduced charges on Call Routing Plans.



Single Charge

Rental

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£(pq)

£(pq)

Set-up charges per plan (including any features used)

200.00

230.01

N/A

N/A

Per Plan

- containing 4 features or fewer

(e)

(e)

50.00

57.50

- all others

(e)

(e)

500.00

575.01

Report and Control Entitlement

0.00

0.00

N/A

N/A

Architecture changes per plan

0.00

0.00

N/A

N/A

BT TELEMARKETING BUSINESS PLAN CSS CODES

BT Call Director, formerly known as Call Optimiser enables Customers to be called on normal PSTN/ISDN numbers, and uses Advanced Features and/or Inline Services on these Calls to re-route and manage them. BT Call Director is only available with Telemarketing Services Advanced Features and Inline Services. BT retains the PSTN/ISDN call charge revenue for this service. Charges on Application (POA).

Usage reports are available and for the list of reports and applicable charges please see subpart `EIS Reports and Control'.

Advanced Features, Inline Services and Intelligent Contact Management (previously known as Intelligent Call Routing) are available. For the Features and applicable charges please see subpart `Advanced Features, Inline Services and ICM'.

From 1 February 2004, Option 101 (Business Builder) and Option 102 (Business Builder), BT Reward were no longer available for new supply and were replaced by BT Telemarketing Business Starter option.

From 28th October 2005 Telemarketing Business Starter is no longer available for new supply and is replaced by BT Telemarketing Business Plan.

Eligibility

Please see section 6 at the end of this Part for Terms and Conditions.

Pricing Information

Number Connection Charges and Rentals

The customer will pay a connection and rental charge per Telemarketing Service Number made available. Charges differ depending on whether the customer nominates the number or BT allocates the number.

The calls are delivered to PSTN/ISDN lines nominated by the customer. Normal charges apply to these lines.

Freefone, BT 0845 , BT 0870 and BT Contactcall 0844 and 0871 Service Numbers and BT 03

Connection and Rental Charges - Telemarketing Services - BT Telemarketing Business Plan



,

Connection Charge

Rental

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£(pq)

£(pq)

Per BT allocated number - no CCV

0.00

0.00

30.00

34.50

Per BT allocated number - with CCV

0.00

0.00

50.00

57.50

Per Choice Number

POA

POA

POA

POA

Connection and Rental Charges - Option 104



Connection Charge

Rental

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£(pq)

£(pq)

Per BT allocated Number

N/A

N/A

POA (or as notified by BT in writing)

POA (or as notified by BT in writing)

Per Choice Number

POA

POA

POA

POA

DDI Connection and Rental Charges - All Options

A DDI block comprises 100 contiguous numbers. If a DDI block is broken down at a Customer's request, individual numbers will be charged as individual numbers and residual numbers will be charged at the full block rate.

A bulk number rental option is available providing reduced quarterly rentals in exchange for an option fee.



Connection Charge

Rental

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£(pq)

£(pq)

Per 100 number DDI block

100.00

115.00

300.00

345.01

Bulk Number Option Fee

2000.00

2300.01

- Per BT allocated Number

0.00

0.00

10.00

11.50

- Per Choice Number

POA

POA

POA

POA

- Per DDI block

100.00

115.00

50.00

57.50

Fast Track provision - additional charge per number (see page for additional information)

100.00

115.00

-

-

BT Call Director Service - Connection and Rental Charges



Connection Charge

Rental

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£(pq)

£(pq)

BT Call Director - per PSTN/ISDN Number

100.00

115.00

50.00

57.50

BT Call Director Service



Charge

Exc VAT

Inc VAT

£

£

BT Call Director change of telephone number, per translation

100.00

115.00

BT Call Director Service - Call Supplement Charge



Charge

Exc VAT

Inc VAT

£

£

Call Supplement charge

POA

POA

Change of Number Charges

The charges below are for Freefone Service, BT 0845 Service, BT 0870 and BT Contactcall 0844, 0871 Service Numbers, and BT 03 numbers.



Charge

Exc VAT

Inc VAT

£

£

Change of Freefone/BT 0845/BT 0870/BT Contactcall 0844, 0871 and BT 03 number, per number

50.00

57.50

Fast Track change of Freefone/BT 0845/BT 0870/BT Contactcall 0844, 0871 and BT 03 number - per number - additional charge

100.00

115.00

Changes to the national PSTN/ISDN numbers to which Freefone/BT 0845/BT 0870/BT Contactcall 0844, 0871 and BT 03 calls are delivered, for all changes ordered and changed at the same time

50.00

57.50

Fast Track change to the national PSTN/ISDN number to which

Freefone/BT 0845/BT 0870/BT Contactcall 0844, 0871 and BT 03 services are delivered - additional charge per number

100.00

115.00

Change of BT 0870, BT Contactcall or BT 03 translation within a DDI block per order,

-first 20 changes, per change

100.00

115.00

-next 80 changes, per change

25.00

28.75

Change in the number of Freefone/BT 0845 zones from which calls are accepted, per zone, per answering centre

120.00

138.01

Changed Number Announcement (CNA)

The facility will be provided for a maximum period of 3 months however, provision of CNA is subject at all times to the availablility of appropriate facilities and BT does not guarantee to provide CNA on request from the Customer.

CNA provides a Customer who is ceasing or changing Freefone 0800, 0808/BT 0845/BT 0870/BT Contactcall 0844, 0870 and BT 03 numbers a facility which allows calls to be directed to a standard recorded announcement, on network answering equipment, which advises callers to dial the appropriate number. Callers are charged the rate applicable to the number dialled. Customers with 0870 numbers connected to CNA will be liable to pay call charges for calls made to the 0870 numbers after the date Ofcom introduces a change in regulation which results in BT charging callers to 0870 the equivalent of the national geographic rate (national rate calls to numbers starting 01 or 02).

CNA is not available where the Customer is taking Parallel Running.

For pricing details please refer to Section 2Part 6Sub Part 4.

PARALLEL RUNNING ON 0870 NUMBERS

Customers who wish to move from the 0870 number range to new number in the range 0800, 0808, 0844, 0871 or 03 may elect to have the new number connected to operate in parallel with the 0870 number ("parallel running"). Such customers will not be required to pay a rental charge for the new number for the period of parallel running until 3 months after the date Ofcom introduces a change in regulation which results in BT charging callers to 0870 the equivalent of the national geographic rate (national rate calls to numbers starting 01 or 02).

Rental charges for the 0870 number continue to be payable during parallel running and call charges will apply from the date BT starts charging callers to 0870 the equivalent of the national geographic rate following a change in regulation.

CNA is not available to customers who take parallel running.

Service Assurance

Use is restricted to emergencies such as floods, fire, bomb scares etc. and where service is lost due to a problem with line plant. This service is not intended as a day to day management tool.

Service assurance is a 24-hour, 365-day service designed for customers to have an alternative emergency delivery destination that has been pre-determined. Once a request has been validated the specified Service Assurance plan will be activated within 1 clock hour. De-activating follows the same procedures and timescales.

Service Assurance is only available on basic Freefone, BT 0845, BT 0870, BT Contactcall 0844 and 0871 and International Freefone services. Service Assurance is not available where this is a 100 number DDI provided service.

Service Assurance is not available if Advanced Service is already provided. Customers with Advanced Features and Inline Services can use the feature Switch for a similar facility.



Charge

Exc VAT

Inc VAT

£(pq)

£(pq)

For each customer answering centre to be covered:

-per number terminating in that customer answering centre

12.50

14.38

-maximum for any single customer answering centre

62.50

71.88

Number Connection Charges and Rentals for Pricing Options Not Available for New Supply

Connection and Rental Charges - Option 100 (Business Builder), Option 101 (Business Builder), Option 102 (Business Builder) and BT Reward: Not Available for New Supply



Connection Charge

Rental

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£(pq)

£(pq)

Per BT allocated Number

N/A

N/A

50.00

57.50

Per Choice Number

300.00

345.01

50.00

57.50

Connection and Rental Charges - All Other Options (Excluding Tsc) : Not Available for New Supply



Connection Charge

Rental

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£(pq)

£(pq)

Per BT allocated Number

25.00

28.75

50.00

57.50

Per Choice Number

POA

POA

POA

POA

Connection and Rental Charges - Tsc : Not Available for New Supply



Connection Charge

Rental

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£(pq)

£(pq)

Per BT allocated Number

0.00

0.00

50.00

57.50

Per Choice Number

300.00

345.01

50.00

57.50

Freefone Service, BT 0845 Service, BT 0870 Service, BT Contactcall 0844 and 0871 & BT Call Director & BT 03, Call Charges and Call Payments

BT Telemarketing Business Plan - Charges

All charges, including Connection, Call Charges and Call Payments are available upon application, and will be set out in the Order Form or the Charges Schedule as appropriate.

Temporary Service

Temporary service may be supplied, with a minimum charge period of three months. Charges applicable are as follows: 40% of the annual rental will be applied to cover minimum term and thereafter i.e. from month 4 onwards (where applicable), 10% of the annual rental will be applied to cover each additional month of service.

Options and Packages Available

A variety of option schemes are available. Some have Minimum Period commitment; others have both CCV and Minimum Period commitment.

Pre-paid 0844

For a set up charge (one-off payment), BT will provide an 0844 number. Rental charges will not apply to these numbers. Enhanced Information Statistics will be available to download free of charge for one nominated user. There is no Minimum Period. Under Achievement Charges and Early Termination Charges will not apply. Any additional features or numbers ordered by the Customer and not included within the option will be charged at the rates specified in the Order Form or published in the Price List as applicable.

Option Schemes

Call supplements that apply to calls routed using Advanced Features, Inline Services or ICM are detailed in the relevant subpart within this Part.

Call Charge Reductions for Basic Service

The Call Charges shown in this Part are, unless otherwise stated, the standard Call Charges applicable for Advanced Features and Inline Services under Scheme 2 or Advanced Features and Inline Services using Intelligent Contact Management. Please note that additional rental charges apply for Advanced Features, Inline Services and Intelligent Contact Management. Call supplements for Advanced Features provided under Scheme 1 apply. For Call Charge supplements for Advanced Scheme 1,2 and ICR see section 266 - Call Price Supplements.

Calls to Mobile Phones

All charges are available on application, and will be set out in the Order Form.

Charge Rate Periods

Freefone & BT 0845

Daytime Rate: Monday to Friday, 0800hrs - 1800hrs;

Cheap Rate: All other times

Over Christmas, New Year and other Bank Holidays, Freefone and BT 0845 service Customers will be charged normal Freefone /BT 0845 Cheap and Day rates. Charges to callers to the BT 0845 services will be at the local call rate prevailing at their location at the time of the call.

BT 0870, BT Contactcall 0844 and 0871 & BT 03

Daytime Rate: Monday to Friday, 0800hrs - 1800hrs;

Evening Rate: Monday to Friday, before 0800hrs & after 1800hrs;

Weekend Rate: All Day Sat & Sun;

BT Telemarketing Business Plan - Termination

The Minimum Period of Service for BT Telemarketing Business Plan will be 1 year. Customers who wish to terminate before the end of the Minimum Period, and who decide not to subscribe to a new Contract with higher CCV and/or longer Minimum Period, must pay the following termination charges:

  • CCV per Contract Year of 5,000 to 49,000 £100.00
  • CCV per Contract Year of 50,000 to 99,000 £250.00
  • CCV per Contract Year of 100,000 to 499,999 £500.00
  • CCV per Contract Year of 500,000 to 999,999 £1000.00
  • CCV per Contract Year of 1,000,000 to 23,999,999 £5000.00
  • CCV per Contract Year of 24,000,000 to 47,999,999 £10000.00
  • CCV per Contract Year of 48,000,000 to 199,999,999 £20000.00
  • CCV per Contract Year of 200,000,000 to 299,999,999 £30000.00
  • CCV per Contract Year of 300,000,000 (and greater) £45000.00

Committed Call Contracts with a Committed Call Volume of 20,000 minutes or more entered into after the 31st August 2007

The termination charges specified above apply to the initial Minimum Period and further Minimum Period.

All contract types - Termination within the Minimum Period

The early termination charges specified in sub part 3 under this heading will apply to Customers entering into new contracts after the 3rd September 2007.

Customers with an existing Option 121, 123, 125, Business Builder or BT Reward Contract may terminate their Contract without incurring an early termination charge if they subscribe to a BT Telemarketing Business Plan Contract with a longer Minimum Period than the un-expired Minimum Period of the existing Contract and an equivalent or higher CCV.

CallWith Chargeseffect arefrom shown7th belowJune 2008, the minimum call duration will be 45 seconds unless otherwise stated on the order form. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a perhalf-pence minuteor basiswhole butpenny. are charged per second rounded up to the next whole second, subject to

With effect from 7th June 2008, the minimum call duration will be 45 seconds unless otherwise stated on the order form.

Option 104 - Freefone (Special Freefone Tariff ("SFT") Scheme)

Option 104 (available only on the number range 0808 80x xxxx), is available to certain Telephone Helpline Association (THA) Members to assist them to provide a dedicated free-to-caller service where it is imperative to protect the confidentiality of calls to that helpline.

Call charges under the SFT scheme include a contribution to the Customer's THA membership fees and this will be collected by BT and paid to the THA.

There is no option fee.

Call Charges - Option 104

Calls are charged per minute.



0808 Call Charge per minute

At all times

Exc VAT

Inc VAT

p

p

Option 104 - Basic

POA (or as notified by BT in writing)

POA (or as notified by BT in writing)

Option 104 - Advanced

POA (or as notified by BT in writing)

POA (or as notified by BT in writing)

Freefone Validation Service

This option is principally for credit card validation applications. These are characteristically large volumes of transactions of very short duration calls.

Option Fee for Freefone Validation Service



Option Fee

Exc VAT

Inc VAT

£(pq)

£(pq)

Freefone Validation Service

5000.00

5750.01

The calls are charged in seconds rounded up to the next whole second, subject to a minimum duration of 14 seconds. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny.



Freefone Validation Service

Cumulative Transactions

(Per Month)

Charge per second

Transaction Duration

First 14

Seconds

15-30

Seconds

All Remaining

Seconds

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

p

p

p

p

p

p

Number of transactions

0 to 5,000,000

0.086

0.099

0.12

0.138

0.17

0.196

5,000,001 to 10,000,000

0.084

0.097

0.118

0.136

0.17

0.196

10,000,001 +

0.082

0.095

0.116

0.134

0.17

0.196

Telemarketing Service (Ts) High Volume 2 (Not Available for New Supply)

For a CCV of a Minimum of 20,000 minutes Per Contract Year, Charges on Application (POA)

Charges for Basic, Advanced services and ICM will be provided on application.

TS High Volume is an opt-in package, replacing TS Commitment and TS Commitmentplus for BT Inbound Services Customers willing to commit to a CCV of over 20,000 inbound minutes per Contract Year.

Freefone 0800, BT 0845, BT 0870, BT Call Director Customers with over 20,000 accumulated minutes per year and/or BT Contactcall 0871, BT Contactcall 0844 and BT DQC 118 Customers with over 100,000 accumulated minutes per year may subscribe to TS High Volume. Depending on the Customers product mix, the Customer is required to agree to a CCV of over 20,000 (0800, 0845, 0870) or 100,000 (0871, 0844, BT DQC 188) minutes per year for a Minimum period of 12 months (1 year contract), 24 months (2 year contract), 36 months (3 year contract) or 60 months (5 year contract). Valuecall products may also contribute to volumes.

Customers with an existing Long Term Contract, Guaranteed Price Long Term Contract, TS Commitment Contract, TS Commitmentplus, BT Reward or Option 121, 123 or 125 Contract may terminate their existing Contract without incurring an underachievement or early termination charge on condition they subscribe to a TS High Volume Contract with a Minimum Period longer than the un-expired Minimum Period of the existing Contract and / or an equivalent or higher CCV.

By subscribing to a TS High Volume Contract, the Customer is entitled to the Freefone, BT 0845 and BT Contactcall 0844 (100k - 12m minutes) call charges and call payments for BT 0870, BT Contactcall 0871 and BT Contactcall 0844 (24m - 300m minutes) as detailed below. See Section 2 Part 24 for details of BT DQC 118 charges and payments. For queries on applicable CCV bands and charges not listed, please contact your Account Manager or Service Management.

If more advantageous BT Call Charges or Call Payments become available within this Part of the Price List, the Customer has the option of terminating the current Contract in favour of a new Contract at the better Call Charges or Call Payments.

The new Call Charges or Call Payments will not be applied retrospectively.

TS High Volume Customers will be ineligible for BT Dual Discount.

With effect from 7th June 2008, unless otherwise stated on the order form the minimum call duration within TS High Volume will be 45 seconds for 0800/0845 and 0844 (100k - 12m minutes) products. There is no minimum call duration for 0870/0871, 0844 (24m - 300m minutes) or BT DQC 118 products.

Call delivery using advanced Scheme 1 is not available with TS High Volume Contracts.

Call Charges

All charges including Connection, Call Charges and Call Payments are available upon application and will be set out in the Order Form or Charges Schedule as appropriate.

Payphones

There may be an additional charge per minute (in addition to the pence per minute rate set out in the Order Form or Charges Schedule as appropriate), for Calls which are free to the Caller originating from public payphones, managed payphones and renters' payphones. This charge relates to the payment of a Payphone Access Charge as published by BT. With effect from the 30th September 2008, the additional charge will increase to the rate specified at:

http://www.btwholesale.com/pages/cmsjsps/service_and_support/service_support_hub/online_pricing_hub/cpl_hub/cpl_pricing_hub/cpl_browsable_sections/cpl_browsable_sectionb_1.jsp

Fixed Fee

Where the Customer contracts for Fixed Fee calls, the Call will be subject to a maximum number of minutes. Where the Call exceeds the number of minutes BT will reduce the Call Payment due on that call by the amount stated in the Order Form or the Charges Schedule as appropriate. Where the reduction exceeds the amount of Call Payment due to the Customer for that Fixed Fee call. BT will levy the appropriate Call Charge (and no Call Payment will be payable on that Call Charge).

Reports & Controls

(See relevant subpart within this Part ).

The figures in the table below show the maximum free entitlement available, on an opt-in basis, to Customers on each CCV. If further Reports or Controls are required they can be obtained by paying the standard charges. There is no per number charge for Web EIS Statistics or On-Line Reports.





Call Minute

Per call

Commitment



Web Simple Control,

Users for each

service



Web Simple

Control Numbers



Full Control Numbers



Web RAPID reports numbers

20,000 -

49,999

1

No Charge

0

2

50,000 -

999,999

2

No Charge

0

2

1,000,000 - 2,999,999

2

No Charge

0

2

3,000,000 -

11,999,999

2

No Charge

2

2

12,000,000 -

47,999,999

4

No Charge

4

4

48,000,000 -

74,999,999

4

No Charge

20

4

75,000,000 -

99,999,999

8

No Charge

40

8

100,000,000 -

199,999,999

8

No Charge

50

8

200,000,000 and greater

20

No Charge

90

20

Service

Customers committing to a CCV of 1 million minutes or above will be entitled to:

-Service Management.

-Service Assurance (where applicable).

  • Abolition of the following 'ad hoc' charges:
  • -Connection charges for - numbers (with the exception of Choice numbers); bulk numbers; 100 number blocks.
  • -Charge for change to Telemarketing number (including DTN change)
  • -Advanced Feature Change data per feature node (this does not include Inline Services)
  • -EIS change time slots - time of day
  • -TS High Volume architecture charge per advanced routing plan
  • -An ICM period Contract which will run concurrently with the Committed Call Contract for the same period.
  • Customers with a CCV of 48 million minutes or higher are also entitled to:
  • -Shorter Provision Lead Times, at standard charges detailed before, FastTrack (1 hour), Standard DTN (8 hours) and Advanced Service (2 days - simple data change or 5 days - plan architecture changes).

Within Contracts for a CCV of 1million minutes and over, Cost-Centre billing will be supported. This will be achieved by billing each Customer specified Telemarketing service number to the appropriate business unit billing number.

Summary of the available Service benefits:





CCV Per

Contract Year



Service

Management & Cost Centre

Billing



Service

Assurance on Basic Service Numbers



Enhanced Raw Call Data



Shorter

Provision Lead

Times

Reduced Rate

Advance

Feature

Sch2 Plans

(see below)

50,000 -

999,999

No

No

No

No

No

1,000,000 -

47,999,999

Yes

Yes

Yes

No

No

48,000,000 and greater

Yes

Yes

Yes

Yes

Yes

TS High Volume Advanced Feature and Inline Services Charges - (Call Routing Plans)

Customers committing to a CCV of 48 million minutes and over are eligible for reduced charges on Call Routing Plans.

The Call Routing Plan charges are per plan, charged at Advance Scheme 2 charges up to a maximum rental of 500 (Ex VAT) per quarter per plan. Call Routing plans on Advanced Scheme 1 is not available within TS High Volume Contracts.



Single Charge

Rental

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£(pq)

£(pq)

Set-up charges per plan (including any features used)

200.00

230.01

N/A

N/A

Per Plan

- containing 4 features or fewer

N/A

N/A

50.00

57.50

- all others

N/A

N/A

500.00

575.01

Report and Control Entitlement

0.00

0.00

N/A

N/A

Architecture changes per plan

0.00

0.00

N/A

N/A

TS HIGH VOLUME CODING

TS Commitment Advanced Routing Plans

Per Plan

Flexible Service Surround Coding

TS Flexible Pricing

TS Commitment Advanced Routing Plans

Per Plan

Broadcast Service

Details of this Service are included in Section 2Part 5Subpart 1

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