The BT Business One Plan Inclusive, BT Business One Plan Plus Inclusive and the BT Business One Plan Traditional Inclusive (collectively known as the "Inclusive Products") include the Inclusive Call Allowance and the Customer may also include the Unlimited Calls Package. The Inclusive Products are available as follows:

Eligibility

The Inclusive Products are available to customers who order:

(a) One of the Inclusive Products; and

(b) Any other service (including the Qualifying Services) that is required in order to be eligible for BT Business One Plan, BT Business One Plan Plus or BT Business One Plan Traditional, as applicable.

The Inclusive Products are available as follows:

BT Business One Plan Inclusive, BT Business One Plan Plus Inclusive and BT Business One Plan Traditional Inclusive - are available to Business customers who have 100 or less Lines and order on or after 1st March 2011.

The tiers to which the Inclusive Products can be applied are as detailed in the BT Price List Entries for BT Business One Plan (excluding the £700000 tier), BT Business One Plan Plus (excluding the £700000 tier) and BT Business One Plan Traditional.

The Inclusive Products are not available with BT Business Hosted Voice Plus.

To continue to receive the benefits of the Inclusive Products, the Customer must make at least one Chargeable Call per calendar month (this does not apply where the Customer is taking the Unlimited Calls Package on at least one Eligible Line). Where the Customer does not make one chargeable call per calendar month BT may suspend the charges applicable, in which case the charges will revert to those set out in the Price List Entries for BT Business One Plan, BT Business One Plan Plus or BT Business One Plan Traditional (as applicable) or terminate the Contract.

The BT Price List entries for BT Business One Plan, BT Business One Plan Plus and BT Business One Plan Traditional can be found at

Business Customer Options BT Business One Plan , BT Business One Plan Plus (including BT Business Hosted Voice Plus) and BT Business One Plan Traditional

Definitions

Definitions are detailed in the standard terms and conditions for BT Business One Plan which can be found at http://www.bt.com/business/terms.

In addition the following definitions apply to the Inclusive Products.

Additional Monthly Subscription - means the charge payable each month by the Customer in return for which the Customer will receive the Unlimited Calls Package, this charge is in addition to any line rental charges that apply to the Customer's Underlying Lines.

Chargeable Call - means a call for which a charge will appear on the Customer's bill.

Eligible Line - means a line of the type listed as an Access Qualifying Service which is included in the Customer's Inventory to which the Inclusive Call Allowance will be applied and to which the Unlimited Calls Package may be applied, details of which are set out below. The exclusions set out below apply.

Inclusive Call Allowance - means the inclusive call allowance that will apply per line per calendar month as set out below.

Installation - means lines with the same telephone number and which typically terminate on the same piece of equipment/CPE.

Lines - means lines provided under a contract between the Customer and BT including but not limited to Business PSTN, ISDN2, ISDN2e, ISDN30, Featureline, Featureline Compact and Featureline Corporate.

One Plan - means BT Business One Plan, BT Business One Plan Plus or BT Business One Plan Traditional.

Unlimited Calls Package - means the unlimited calls available on Eligible Lines details of which are set out below.

All other definitions are as detailed in the Contract for BT Business One Plan including the Service Schedule and the BT Price List.

The Inclusive Call Allowance

The Inclusive Products provide an Inclusive Call Allowance on the customer's Eligible Lines.

The Inclusive Products are not available with the £700000Tier in BT Business One Plan and BT Business One Plan Plus.

1. The Inclusive Call Allowance will be applied to all the Eligible Lines (subject to sub paragraph 6 below);

2. The customer will receive an Inclusive Call Allowance of 500 minutes per calendar month per Eligible Line;

3. The Inclusive Call Allowance applies to the following call types:

Inland Calls which are defined as: 01, 02, 03, 05 (where charged at g21 rates), 0870, 0845 and calls from Northern Ireland to fixed destinations in the Republic of Ireland.

4. The Inclusive Call Allowance applies per Eligible Line. It cannot be transferred to another Eligible Line and any unused allowance cannot be carried forward to another month. At the beginning of each calendar month the minutes allowance for the Inclusive Call Allowance is reset. For Installations see note below.

5. The Inclusive Call Allowance will be applied to any Eligible Lines that are migrated from an existing One Plan contract to the Inclusive Products. Please note that the Migration Rules published below will apply.

6. Installation - the customer will receive the Inclusive Call Allowance on all Eligible Lines in the Installation. Where the customer takes the Unlimited Calls Package, this must be taken on all Eligible Lines within the Installation.

7. Any calls:

(i) in excess of the Inclusive Call Allowance (for Installations see the note below); or

(ii) which are not included within the Inclusive Call Allowance,

will be charged at the relevant One Plan rates as detailed in

Business Customer Options

Note regarding Installations:

For Installations, when measuring whether or not calls become chargeable under paragraph 7(i) above, BT will measure at Installation level which means that:

Each calendar month, BT will add together the Inclusive Call Allowance for all Eligible Lines in the Installation ("Total Allowance") and the usage across all the Eligible Lines in the Installation ("Total Usage"). Where the Total Usage in that calendar month exceeds the Total Allowance in that calendar month, BT will commence charging as set out in paragraph 7 on all Eligible Lines in the Installation.

8. For Customers taking the BT Business One Plan Plus Inclusive (with or without the Unlimited Calls Package), the intra company calls will not count towards the Inclusive Call Allowance, in which case the total of the customer's intra-business zero-rated calls' minutes must not exceed 75% of the customer's total BT Business One Plan Plus Inclusive chargeable minutes.

9. It is the customer's responsibility to monitor their usage against the Inclusive Call Allowance.

The Unlimited Calls Package

Customers who take the Inclusive Products may in return for the Additional Monthly Subscription (details of which are set out below) take the Unlimited Calls Package on any Eligible Line (subject to paragraph 4 below). The Unlimited Calls Package will apply in addition to the Inclusive Call Allowance on those lines.

Note 1 : charges are stated exclusive of VAT. Fair Use Policy applies (see sub paragraph (6) below)

Note 2: The Unlimited Calls Package is not available on the £700000 Tier in BT Business One Plan and BT Business One Plan Plus.

1. The Unlimited Calls Package applies to the following call types:

(a) Inland Calls which are defined as: 01, 02, 03, 05 (where charged at g21 rates), 0870, 0845 and calls from Northern Ireland to fixed destinations in the Republic of Ireland;

(b) fixed to mainland UK Mobile calls (Excludes calls to specialised numbers at other rates);

(c) fixed to IDD fixed destination calls except for those specified in the following table (also excludes calls to IDD Mobiles, IDD PRS and ISDN 64k International data calls)

2. The Unlimited Calls Package applies per Eligible Line. It cannot be transferred to another Eligible Line.

3. The Unlimited Calls Package may be applied to any Eligible Lines that are migrated from an existing One Plan contract to the Inclusive Products. Please note that the migration rules detailed below will apply.

4. Installation - where the customer takes the Unlimited Calls Package, the customer will receive the Unlimited Calls Package on all Eligible Lines in the Installation.

5. Any calls which:

a) Are not included within the Inclusive Call Allowance will be charged at the relevant One Plan rates as detailed in

Business Customer Options

b) Exceed 60 minutes in length, the minutes in excess of 60 minutes will be charged for as follows:

Inland: in accordance with the pence per minute rates in Table A in the Price List Entries for BT Business One Plan, BT Business One Plan Plus and BT Business One Plan Traditional (as applicable)

F2M: in accordance with the pence per minute rates in Table F1 and F2 in the Price List Entries for BT Business One Plan, BT Business One Plan Plus and Table D for BT Business One Plan Traditional (as applicable)

International: in accordance with the pence per minute rates in Table D in the Price List Entries for BT Business One Plan, BT Business One Plan Plus and Table G for BT Business One Plan Traditional (as applicable)

6. Fair Use Policy:

Where for any and each Eligible Line (for Installations see the note below), the Customer's:

(a) Inland and IDD calls (as listed in paragraph (1) above), exceeds 5000 minutes per calendar month, the Customer will be charged for any calls in excess of the 5000 minutes* from the next calendar day until the end of that calendar month.

Inland: in accordance with the prices in Table A in the Price List Entries for BT Business One Plan, BT Business One Plan Plus and BT Business One Plan Traditional (as applicable)

International: in accordance with the prices in Table D or Table B in the Price List Entries for BT Business One Plan, BT Business One Plan Plus and Table G or Table F for BT Business One Plan Traditional (as applicable)

(b) F2M minutes exceeds 300500 minutes per calendar month, the Customer will be charged for calls in excess of the 300500 minutes* in accordance with the prices in Table F1 and F2 or F1 and F3 in the Price List Entries for BT Business One Plan, BT Business One Plan Plus and Table D and Table E for BT Business One Plan Traditional (as applicable) from the next calendar day until the end of that calendar month.

Note regarding Installations:

For Installations, the Unlimited Calls Package can be applied per Eligible Line and the Additional Monthly Subscription is payable per Eligible Line. When measuring against the Fair Use Policy, BT will measure at Installation level which means that:

Each calendar month, BT will add together the allowance per Eligible Line in the Installation ("Total Allowance") and the usage across all the Eligible Lines in the Installation ("Total Usage"). Where the Total Usage in that calendar month exceeds the Total Allowance in that calendar month, BT will commence charging as set out in paragraphs 6 (a) and (b) on all Eligible Lines in the Installation.

BT will monitor the Customer's usage of the Unlimited Calls Package and reserves the right to:

(i) Suspend the charges applicable under the Inclusive Products in which case the Customer will be charged in accordance with the Standard Contract; or

(ii) Terminate the Contract.

Note: For Customers taking the BT Business One Plan Plus Inclusive, the intra company calls will not count towards the Fair Use Policy. However, the total of the customer's intra-business zero-rated call minutes must not exceed 75% of the customer's total BT Business One Plan Plus Inclusive chargeable minutes.

An example for illustrative purposes only:

Where the customer's f2m usage is in excess of 300 minutes but the customer's inland and IDD minutes have not exceeded 5000 minutes in that calendar month, BT will charge for the excess f2m minutes* (these charges will apply from the next calendar day and will apply for the remainder of the calendar month). However the inland/IDD will still be covered by the Unlimited Calls Package until the 5000 minutes is exceeded.

* the charges that will be applied are the rates (capped or uncapped dependent upon the whether or not the Customer contracted for the capped or uncapped rates) as set out in the Price List Entries for BT Business One Plan, BT Business One Plan Plus and BT Business One Plan Traditional (as applicable) - as stated in (a) and (b) above

Commitment Period Applicable to the Inclusive Products

1. A Commitment Period of 24 months applies to the Inclusive Products. The Commitment Period will roll over in accordance with the terms and conditions. Roll over will apply to the Inclusive Call Allowance and the Unlimited Calls Package.

2. Where a customer is migrating to one of the Inclusive Products from:

(a) an option within the Inclusive Products; or

(b) an existing BT Business One Plan, BT Business One Plan Plus or BT Business One Plan Traditional contract

the migration rules set out below will apply.

3. Where a customer has a contract for an option within the Inclusive Products and the customer adds new lines, adds the Unlimited Calls Package, removes lines or removes the Unlimited Calls Package, the customer will not have to resign the contract for the Inclusive Products.

4. Where a customer has a contract for an option within the Inclusive Products and changes the Tier or Committed Spend, the migration rules set out below will apply.

Qualifying Services

The Qualifying Services applicable to the Inclusive Products are as detailed in the Price List Entries for BT Business One Plan, BT Business One Plan Plus and BT Business One Plan Traditional.

Committed Spend

The Customer must commit to a Committed Spend within one of the tiers listed in the Price List Entries for BT Business One Plan, BT Business One Plan Plus and BT Business One Plan Traditional. The Inclusive Products are not available on the £700000 tier and are not available with BT Business Hosted Voice Plus.

Eligible & Contributory Spend and Non-Eligible & Contributory Spend

The Eligible & Contributory Spend (excluding BT IP Trunk) and Non Eligible & Contributory Spend is as detailed in the Price List Entries for BT Business One Plan, BT Business One Plan Plus and BT Business One Plan Traditional.

The Additional Monthly Subscription will be Eligible & Contributory Spend.

Benefits of the Inclusive Products

Reward

The reward payable under the Inclusive Products is as follows:

Where on the Spend Measurement Date the Customer's Eligible & Contributory Spend is:

(a) Equal to or exceeds the Adjusted Nominal Committed Spend but is less than the Nominal Committed Spend, BT will calculate the reward based on 1/12th of the Customer's Eligible & Contributory Spend; or

(b) Equal to or exceeds the Nominal Committed Spend but is less than 90% of the Committed Spend, BT will calculate the reward based on 1/12th of the Nominal Committed Spend; or

(c) Equal to or exceeds 90% of the Committed Spend but is less than the Committed Spend, BT will calculate the reward based on 1/12th of the Eligible & Contributory Spend; or

(d) Equal to or exceeds the Committed Spend, BT will calculate the reward based on 1/12th of the Committed Spend

The reward will be applied to a subsequent bill.

All other benefits, with the exception of the line rental discount, are stated in the Price List Entries for BT Business One Plan, BT Business One Plan Plus and BT Business One Plan Traditional.

Reconciliation Charge

Except as set out below, the reconciliation rules are as detailed in the Price List Entries for BT Business One Plan, BT Business One Plan Plus and BT Business One Plan Traditional (as applicable).

The reconciliation charge will be as follows:

For the tiers below £5000 - BT will apply a charge equal to 100% of the difference between the Adjusted Nominal Committed Spend and the Total Contributory Spend.

For the £5000 tier and those above £5000 - BT will apply a charge equal to 20% of the difference between the Adjusted Nominal Committed Spend and the Total Contributory Spend.

Note that a different reconciliation charge applies where the customer is migrating - see below.

Migration

Migration within the Inclusive Products

(a) Migration prior to the Commitment Start Date Provided that the customer has met the eligibility criteria set out above, the Customer may move from one option within the Inclusive Products (the "Original Option") to another option within the Inclusive Products (the "Alternative Option") prior to the Commitment Start Date of the Original Option.

(b) Migration on or after the Commitment Start Date.

The Customer may move:

(i) from one option within the Inclusive Products (the "Original Option") to another option within the Inclusive Products with an equal or higher Committed Spend ("the Alternative Option"); or

(ii) to an equal or higher Committed spend or tier within the Original Option,

and a reconciliation charge will not apply provided that the Customer's Total Contributory Spend under the Original Option is 75% or more of the pro rata Adjusted Nominal Committed Spend applicable to the Original Option;

Migration from the Inclusive Products

The migration rules are as detailed in the BT Price List Entries for BT Business One Plan, BT Business One Plan Plus and BT Business One Plan Traditional (as applicable).

Reconciliation Charge applicable to Migration between Inclusive Products and Migration from the Inclusive Products

The reconciliation charge will be as follows:

For the tiers below £5000 - BT will apply a charge equal to 100% of the difference between the pro rata Adjusted Nominal Committed Spend and the Total Contributory Spend.

For the £5000 tier and those above £5000 - BT will apply a charge equal to 20% of the difference between the pro rata Adjusted Nominal Committed Spend and the Total Contributory Spend.

Migration to the Inclusive Products

The migration rules and reconciliation charges are as detailed in the appropriate BT Price List Entry for the customer's current contract.

Conditions

1. The Inclusive Products are provided under BT's Contract for BT Business One Plan including the Service Schedule, the BT Price List Entries for BT Business One Plan, BT Business One Plan Plus and BT Business One Plan Traditional (as applicable), the terms set out in this publication and the Order Form.

2. The services included in the Inventory are provided under the applicable standard terms and conditions.

3. Customers will receive BT Assurance Plus repair service on all options within the Inclusive Products as part of this package at no extra charge. Details of BT Assurance Plus are detailed in the Price List Entries for BT Business One Plan, BT Business One Plan Plus and BT Business One Plan Traditional.

4. BT One Bill Plus and Direct Debit are the preferred billing and payment method.

5. The Inclusive Products are available as follows:

BT Business One Plan Inclusive and BT Business One Plan Traditional Inclusive - are available to Business customers who have 100 or less Lines and order BT Business One Plan Inclusive, BT Business One Plan Plus Inclusive or BT Business One Plan Traditional Inclusive on or after 1st March 2011.

6. Minute rounding applies as set out at:

http://www.bt.com/pricing/current/Gen_Notes_boo/0001_d0e219.htm#0001-d0e219

7. The Line Rental Discount does not apply to the Inclusive Products.

8. The Inclusive Products are for the Customer's own use and must not be resold or otherwise transferred.

9. The Inclusive Products are available to customers who have 100 or less Lines and order one of the Inclusive Products on or after 1st March 2011 - Where the Customer exceeds these limits, the following may apply:

a) BT will terminate the contract for the Inclusive Product; and

b) The Customer will automatically commence a BT Business One Plan contract to which a new 24 month Commitment Period will apply; and

c) The Committed Spend applicable to the Inclusive Product contract will continue to apply to the BT Business One Plan contract

d) Terms and conditions and charges for BT Business One Plan will apply (including reconciliation charges)

e) Reconciliation charges may apply to the terminated Inclusive Product contract

10. All charges (other than those stated above) will be charged in accordance with the charges and rules set out in the BT Price List entries for BT Business One Plan, BT Business One Plan Plus and BT Business One Plan Traditional (as applicable) which may in turn reference other sections within the BT Price List.

Exclusions

The exclusions detailed in the Price List Entries for BT Business One Plan, BT Business One Plan Plus and BT Business One Plan Traditional (as applicable) apply to the Inclusive Products. In addition the following exclusions apply to the Inclusive Products:

BT Business Hosted Voice Plus

BT Business One Plan Special Offer 3

One Plan Call Packages Special Offer

The Line Rental Discount does not apply to the Special Offer.

British Telecom Plc

1 March 2011