Porting of Telephone Numbers From One Cloud Cisco

Only working telephone numbers can be exported externally to other Communications Provider's services from One Cloud Cisco, as Geographic Number Portability can only be applied to working telephone numbers. Any spare telephone numbers in a number range managed as part of the customer's One Cloud Cisco service, must be allocated to the customer before porting takes place. Once porting is completed, any spare numbers in the managed range will be sterilised by One Cloud Cisco and under no circumstances can these telephone numbers be subsequently allocated to the customer. Customers wishing to arrange for spare One Cloud Cisco telephone numbers to be allocated to their One Cloud Cisco service before porting, can do so by ordering a suitable One Cloud Cisco product.

Number Portability Delay - Daily Rate Rental Credit

Customers may claim the amounts set out below if BT is late providing service due to delay in porting the Customer's telephone number(s) from its previous provider(s), and if the conditions for the service(s) concerned do not include compensation for such delay(s) under an applicable service level agreement.

Daily Rate Rental Credit is the amount BT will credit the Customer for each whole or part day BT is late in providing the service and will be calculated excluding VAT.

For each One Cloud Cisco Line Appearance which is subject to a porting delay due to BT, then the Daily Rate Rental will be calculated on the basis of the quarterly rental for that line appearance multiplied by 4 and then divided by 365 days.

For each One Cloud Cisco Trunk Appearance which is subject to a porting delay due to BT, then the Daily Rate Rental will be calculated on the basis of the quarterly rental for that trunk appearance multiplied by 4 and then divided by 365 days.

The Daily Rate Rental will be multiplied by the number of days that the Customer is entitled to claim for.

There is no upper limit on the number of days that can be claimed.

The Daily Rate Rental Credit will be applied as a rebate to the customer's bill.

Contract Variations

1. Once a Contract has been signed then cancellation or cessation of any of the services ordered may incur charges.

2. If the Contract or any part of the Service is cancelled at any time before BT provides the Service then the Customer will be liable to pay the full 1 Year Minimum Period Set-up Fees plus 1 Quarter's Rental Charges at the 1 Year Minimum Period rates. There will be a five day period following receipt of the signed Contract by the One Cloud Cisco Technical Centre, during which cancellation may be made without incurring charges. When provision of a Service is placed on hold by the Customer during the provision cycle it can only be held for a maximum of 3 months. After this time the Service will be deemed to be cancelled and any appropriate charges as detailed above will be raised.

3. Once BT has provided the Service, then the Service is subject to the Minimum Term applicable to each Service element provided and full Rental Charges will be charged for that period.

4. If the Contract or any part of the Service, which has a Minimum Period of 3 years or greater, is terminated after the Service has been provided, then the charges quoted in paragraph 3 above will apply and in addition, 25% of the remaining quarterly Rental Charges due between the date of termination or the end of the Minimum Term, (whichever is later), and the end of the Minimum Period will be charged.

5. For each customer network, provided that during each year of the Minimum Period a customer does not cease more than 10%of their Line Appearances and Trunk Appearances in service at the beginning of that year, then paragraph 4 will not apply to those services. However, such Services will still be subject to the applicable Minimum Term.

6. The charges specified in paragraph 5 will not apply to conversion of Trunk Appearance services to Line Appearance services provided that:

i. Applicable Set-up Fees are paid.

ii. The new Service will run for the same Minimum Period as the converted service with the proviso that the new service will start a new applicable Minimum Term.

Minimum Period & Discount Options

Minimum Periods are available for 1, 3 and 5 years.

Minimum Periods

Once a Minimum Period expires, the Service will continue at the prices stated below:

* Not available for new sale as from 01/10/14.

In addition all other products will revert to the standard published prices stated elsewhere in this part.

If the Contract or any part of the Service is cancelled after expiry of the Minimum Period, termination charges will not apply provided 28 days written notice is given to BT.

A Customer may apply for a new Minimum Period at any time provided that the new Minimum Period is for a period at least equal to the unexpired portion of any existing Minimum Period. Any revised prices as a consequence of the new Minimum Period will take effect from the start of the Customer's next billing quarter, providing that the new order form is received by the billing team at least 2 weeks before the next quarterly invoice is due.

Minimum Terms of Service

* Not available for new sale as from 01/10/14.

Products with a 30 day Minimum Term only require 7 days written notification to BT when being ceased as opposed to 28 days written notice to BT for products being ceased with a 12 month Minimum Term.