Charges for provision of exceptional infrastructure over and above that required to deliver Featurenet Service under standard circumstances are given in Section 45 Part 1 These charges may include work on internal trunking & traywork; breaking through walls; additional poles radio charges and miscellaneous non-standard or specially requested items. A typical example of where these charges may be used is where additional ducts or cables are required to provide diverse or separate routing of conduits. | Featurenet Sites | | Featurenet 1000 Site Options (a) | | The Customer is responsible for selecting the Charging Option most suited to their particular needs, based on the number of Featurenet 1000 Access Lines on a Featurenet Site, and this Option will be applied to all Featurenet 1000 Access Lines at that Featurenet Site. | Changes from one Charging Option to another will be carried out at the Customer's request, but 3 months notice is required. To change to Option D, a conversion fee of £20.00 excluding VAT (£24.00 including VAT) will be charged on a per line basis. | Option A is more economical for routes of up to and including 31 channels. Option B is more economical for routes of greater than 31 channels. Option D is more economical than both Options A and B, where the increased level of Call Spend Commitment is appropriate, but Customers must take a minimum of 30 channels. |
| * These prices apply to a new Contract with a one year Minimum Period. For Minimum Periods of three or five years and all Minimum Period Renewals see the applicable discounts stated in the Featurenet Contractual Information Part. |
| Featurenet 1000 Direct Dialling in (DDI) | | Customers can choose to have a DDI facility via their Featurenet 1000 Access Lines. This Service allows for incoming calls from the public network to reach a specific extension within the organisation without operator assistance where the caller dials the public Directory Number to reach the extension. | Current Featurenet 1000 Customers can opt to have DDI invoked on their existing Featurenet 1000 Access Lines. A conversion fee of £10.00 excluding VAT (£12.00 including VAT) will be charged on a per Featurenet 1000 Access Line basis. | There is a maximum ratio equivalent to 20 DDI's per Featurenet 1000 Access line. Customers existing DDI number ranges can be imported. A maximum of 5 DDI ranges and/or single numbers are permitted per Featurenet Site to handle incoming public network calls to a Featurenet 1000 Site. |
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| Featurenet 5000 Site Options | | Customers may select from one of three options for each of their Featurenet 5000 Sites. Once an option is selected at the start of a Minimum Period, the Featurenet Site must remain on that option until the expiry of that Minimum Period. | Option A is the default option and is cost-effective for Featurenet Sites of fewer than 121 lines. | Option B is cost-effective for a Featurenet Site of between 121 and 960 lines and offers a 25% discount on the rental for Standard Access Lines at that Featurenet Site. For new sites, this option is only available for three and five year Minimum Periods. On-site SRU remotes will normally serve such Featurenet Sites. | Option C is cost-effective for Featurenet Sites of over 960 lines and offers a 40% discount on the line rental for Standard Access Lines at that Featurenet Site. For new sites, this option is only available for three and five year Minimum Periods. The On-site RSCS remote will normally serve such Featurenet Sites. |
| * These prices apply to a new Contract with a one year Minimum Period. For Minimum Periods of three or five years and all Minimum Period Renewals see the applicable discounts stated in the Featurenet Contractual Information Part. | Featurenet 5000 Site - Additional Resiliency for Remotes | | Remote Featurenet 5000 Sites (SRU or RSCS) are connected to the main Featurenet switch by up to six 2Mb links, depending on the traffic levels. These 2Mb links will normally be fed over a common route and may share a single higher-order cable and signalling system. | Customers may request additional resilience for these 2Mb links: Supply of additional resilience is dependent on the availability of cabling and duct in any given geographical area. | 1. Diversity - i)Partial Diversity is defined as two paths across the BT network, which do not share the same cable or transmission equipment between the Customer and the Serving Exchange ends of the Service. They may share common duct, infrastructure or pass through common nodes or interconnection points at some points in the BT network.
- ii)Full Diversity is defined as two paths across the BT network, which do not share the same cable, node or transmission equipment between the Customer and the Serving Exchange ends of the Service. They may share common duct or infrastructure (i.e. tunnels, passageways, channels, bridges and viaducts) at some points in the BT network.
| 2. Separation ensures that there is no common node or transmission equipment, cable, duct or common locality shared by two paths across the BT network between the Customer and the Serving Exchange ends of the Service. They will not share deep level components, structure or common access ways (i.e. tunnels, passageways, channels, bridges and viaducts) and no single event / incident shall result in circuit failure. |
| *Set-up fees for additional resiliency of remotes will be subject to survey and determination of available routes. |
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| Featurenet Access Lines (Business Lines) | | Business Lines Call Commitments | | For each Featurenet Call-In or Hosted Voice Connect number with OffNet calls enabled, and each Featurenet Access Line (Featurenet 1000 and Featurenet 5000), there is an associated commitment by the Customer to meet a minimum value of call spend per line/number per quarter, averaged across the Customer's network (Call Commitment Value). The Call Commitment Value is calculated at the beginning of each quarter based on the number of Featurenet Access Lines/numbers in service on the first day of the quarter across the Customer's Featurenet network. This includes all Featurenet Call-In or Hosted Voice Connect numbers (if applicable), and all Featurenet 1000 and Featurenet 5000 Access Lines. At the end of the quarter the total qualifying call spend is calculated for the Customer, and any short fall against the Call Commitment Value which was calculated at the beginning of the quarter is charged to a single account nominated by the Customer. | Where customers have opted to deploy One Cloud iComms services (See One Cloud UK for details) in conjunction with Featurenet services to realise a single dual technology (TDM/IP) voice network, offnet calls that originate from a customer' s One Cloud iComms site will be included in the calculation of the qualifying call spend. | For Business Lines, as detailed below, the qualifying call spend includes OnNet and OffNet calls, and any NNC Rental charges. | The Call Commitment Value may vary, according to the type of Access Line/number, and is shown in the right hand column of the tables identifying their set-up and rental charges as a 2-letter code. | The standard Call Commitment Values associated with each 2-letter code are shown in the following table. | For Minimum Periods of 3 and 5 years the appropriate term discounts apply to the Call Commitment Values shown below. |
| * These prices apply to a new Contract with a one year Minimum Period. For Minimum Periods of three or five years and all Minimum Period Renewals see the applicable discounts stated in the Featurenet Contractual Information Part. |
| Access Line Set-Up and Rental Charges | | Featurenet 1000 Access Lines (d)(e) | |
| * These prices apply to a new Contract with a one year Minimum Period. For Minimum Periods of three or five years and all Minimum Period Renewals see the applicable discounts stated in the Featurenet Contractual Information Part. | Featurenet 5000 Access Lines (d)(e)* |
| Standard Provision refers to Featurenet 5000 Services provided using SRU - Small Remote Unit or RSCS - Remote Switching Centre Suite for access. | Alternate Provision refers to Featurenet 5000 Services provided using Back to Back Mux or Symmetrical Digital Subscriber Line (SDSL) for access. | * These prices apply to a new Contract with a one year Minimum Period. For Minimum Periods of three or five years and all Minimum Period Renewals see the applicable discounts stated in the Featurenet Contractual Information Part. | ** For customers signing 3 or 5 year Minimum Periods the set-up fee is not charged on the initial order volume |
| Featurenet 5000 Call Centre Digital Access Lines (CCDA) (d)(e) | | Featurenet Call Centre Digital Access (CCDA) is an alternative access method for Featurenet Call Centre lines configured for Interactive Voice Response (IVR) or Dialler usage (normally provided as Featurenet 1000/5000 lines). It provides a functionally rich, cost effective solution for the connection of Customer owned equipment such as IVR units and Diallers that require a 2 meg interface. | The interface presents 30 channels (lines) of Featurenet Centrex capability using the `MELCASS' Channel Associated Signalling protocol. | The product is only available in multiples of 30 lines and each CCDA pipe (30 lines) must be associated with a Featurenet Call Centre solution of ACD lines (i.e. each CCDA line must also order a minimum ACD basic Agent Package). | Featurenet 5000 CCDA Lines are not included in the Featurenet 5000 Site Option discount scheme. | Any moves and changes will be charged as per the standard Featurenet 5000/1000 rates where they apply. See Additional Facilities in this Part. | Customers with Featurenet 1000 & Featurenet 5000 Access Lines, configured for IVR/Dialler working, can upgrade those lines to Featurenet 5000 CCDA at the same Featurenet Site without any early termination charges. They will be charged the set-up fee for any required CCDA Lines. The CCDA set-up fee will be charged for all existing lines, including additional lines provided at the time of conversion. Where Customers will require fewer circuits to deliver Service, standard early termination rules will apply to the ceased lines. |
| * These prices apply to a new Contract with a one year Minimum Period. For Minimum Periods of three or five years and all Minimum Period Renewals see the applicable discounts stated in the Featurenet Contractual Information Part. |
| Featurenet 5000 Attendant Console and Associated Access Lines (d)(e)(k)(q) | |
| * These prices apply to a new Contract with a one year Minimum Period. For Minimum Periods of three or five years and all Minimum Period Renewals see the applicable discounts stated in the Featurenet Contractual Information Part. |
| Featurenet 5000i (ISDN 2) Access Lines (d)(e) | |
| * These prices apply to a new Contract with a one year Minimum Period. For Minimum Periods of three or five years and all Minimum Period Renewals see the applicable discounts stated in the Featurenet Contractual Information Part. |
| Registered Site Access Lines | | Registered Site Access (RSA) Featurenet Sites are ones that access the Featurenet Network via BT exchange lines nominated for RSA. RSA is only possible if annual spend on Featurenet 1000/Featurenet 5000 access rental is at least £25000.00 (Exc VAT) at 1 year undiscounted prices. On such lines an additional quarterly line rental is payable; |
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| Featurenet Call-in Numbers | | Featurenet Call-In is available from any Public Switched Telephony (PST) line where the network is able to pass the line's Calling Line Identity to the Featurenet network. | It is not possible to mix RSA and Featurenet Call-In within the same Customer Network. All RSA users must therefore be converted at the same time. | Featurenet Call-In Access Lines are only available to Customers who have also contracted Featurenet 1000 and/or 5000 Service. | The Featurenet Call-In charges are based per PST number required to be identified uniquely for either outbound or inbound calling. | Featurenet Call-In set-up fees are charged as follows: |
| Featurenet Call-In number rental is charged as follows. These charges are additional to all line and other rentals associated with the Featurenet Call-In number. Minimum Period discounts do not apply to Featurenet Call-In rentals. |
| * There is no call commitment when Featurenet Call-In numbers are used for OnNet only (OffNet calls barred). |
| Hosted Voice Connect | | Hosted Voice Connect is available from a Public Switched Telephony (PST) line where the network is able to pass the line's Calling Line Identity to the Featurenet network. | It is not possible to mix RSA and Hosted Voice Connect within the same Customer Network. All of the applicable Customer Network RSA users must therefore be converted at the same time as the provision of the Hosted Voice Connect service, to Hosted Voice Connect. | It is not possible to mix Featurenet Call-In and Hosted Voice Connect within the same Customer Network. All Featurenet Call-In users within the same Customer Network must therefore be converted at the same time as the provision of the Hosted Voice Connect service, to Hosted Voice Connect. | Hosted Voice Connect Access Lines are only available to Customers who also have a contracted Featurenet 1000 and/or 5000 Service. | Customers using Hosted Voice Connect Access Lines are restricted to a maximum ratio equivalent to 20% of the total of connected lines on their Featurenet Network. | The Hosted Voice Connect charges are based per PST number required to be identified uniquely for either outbound or inbound calling. | Customers can choose to have a Private DDI facility via their Featurenet Hosted Voice Connect Services. This service will allow private numbers to be allocated (in the unique SLC plus extension number format) to the DDI block to provide a full private number (onnet) direct dialling capability. For the purposes of pricing, each group of DDI extensions which can be handled as a single contiguous number block and use a single CLI for all outgoing calls can be associated to a single Hosted Voice Connect number. The contiguous sequence (i.e. the least significant digits) must remain unchanged when translating between public and private number. Where a DDI range can not be treated as a single block, a separate Hosted Voice Connect Line must be provided for each Block or Single Number. | Hosted Voice Connect set-up fees are charged as follows: |
| Hosted Voice Connect number rental is charged as follows. These charges are additional to all line and other rentals associated with the Hosted Voice Connect number. Minimum Period discounts do not apply to Hosted Voice Connect rentals. |
| * There is no call commitment when Hosted Voice Connect numbers are set up for OnNet only (OffNet calls barred). |
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| Rental Master Volume Discount Schemes | | These are a range of Customer selected options whereby a discount is offered against Featurenet 1000 and Featurenet 5000 Line and Site rental charges in exchange for a quarterly option charge. The quarterly charges and discounts are dependent on the Minimum Period and are only available for new Minimum Periods of 3 years. | These discounts are in addition to any other term or Featurenet Site discounts, but only apply to 21E prices. | 5 Year Minimum Periods (Not available for new sale) |
| 3 Year Minimum Periods |
| The discount rate applies to the following rental charges: Featurenet 5000 access lines Featurenet 5000 optional Site charges Featurenet 5000 attendant console lines Featurenet 5000 CCDA lines Featurenet 5000i access lines Featurenet 1000 access lines Featurenet 1000 Site charges |
| Featurenet Access Lines (Corporate Lines) | | Featurenet Corporate Lines are available to Customers who wish to primarily use their Featurenet network for OnNet calling. The terms are available for new supply and as an option for Customers reaching the end of existing Minimum Periods. | Prices for Featurenet Business Lines apply to all elements of Service for Featurenet Corporate Lines except the specific call commitments itemised below. | N.B. Featurenet Call-In or Hosted Voice Connect numbers and Featurenet 5000 CCDA Access lines are not eligible for Corporate Line tariffs. |
| Corporate Lines Call Commitments | | For each Featurenet Access Line (Featurenet 1000 and Featurenet 5000), there is an associated commitment by the Customer to meet a minimum value of call spend per line per quarter, averaged across the Customer's Corporate Line Sites (Call Commitment Value). The Call Commitment Value is calculated at the beginning of each quarter based on the number of Featurenet Access Lines in service on the first day of the quarter across the Customer's Corporate Lines sites. This includes all Featurenet 1000 and Featurenet 5000 Access Lines situated on the Customer's Corporate Line Sites. At the end of the quarter the total qualifying call spend is calculated for those lines and any short fall against the Call Commitment Value which was calculated at the beginning of the quarter is charged to a single account nominated by the Customer. | For Corporate Lines, as detailed below the qualifying call spend includes OnNet calls and any NNC Rental charges. | The Call Commitment Value may vary, according to the type of Access Line and is shown in the right hand column of the tables identifying their set-up and rental charges as a 2-letter code. | The standard Call Commitment Values associated with each 2-letter code are shown in the following tables. |
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| * These prices apply to a new Contract with a one year Minimum Period. For Minimum Periods of three or five years and all Minimum Period Renewals see the applicable discounts stated in the Featurenet Contractual Information Part. |
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BT Price List