Note

All references to BT Business One Plan apply equally to BT Business One Plan Plus and BT One Plan Traditional unless otherwise stated.

Definitions

Definitions are detailed in the standard terms and conditions for BT Business One Plan which can be found at : http://www2.bt.com/static/i/btretail/panretail/terms/index.htm

Description

BT Business One Plan Traditional is a converged pricing package which enables customers to consolidate specified fixed calls and rental spend in order to benefit from capped calls. togetherTerms withand anConditions annualapply Rewardincluding equal to 1/12th of the Customer'sa Contributory Spend over the preceding 12 ormonth period24 (subjectmonth toCommitment termsPeriod and conditions).Improved. Improvedfixed fixedPST PSTcall callprices pricesare areavailable availablethrough througha tiered commitment structure (as detaileda below).tiered commitment structure (as detailed below). A Reward applies as to Contracts dated before the 1st July 2012. Details of the Reward are set out below.

Eligibility & Qualifying Services

BT Business One Plan Traditional is available to all business customers provided that they:

a) Commit to an annual Committed Spend within one of the spend bands (which are referred to as Tiers) listed below.

b) Have contracts with BT for at least one of the services listed below (the `Qualifying Services').

The Qualifying Services

Business PSTN Access Line - See Note 1 & 2

ISDN-ISDN 2e, ISDN2, ISDN30 - See Notes 1, 2 and 3

Featureline

Featureline Compact

Featureline Corporate

Note 1 - The customer must retain at least one of the Qualifying Services throughout the Commitment Period (including any roll over of the Commitment Period or Subsequent Commitment Period) in order to be eligible for BT Business One Plan Traditional.

Note 2 - Business PSTN and ISDN lines (including ISDN2e, ISDN2 and ISDN30) provided under a Contract to which Standard Charges apply. Lines provided under contracts where charges other than Standard Charges apply are not Qualifying Services.

Note 3 - ISDN cannot be provided over the same access as Broadband.

Termination of a Qualifying Service

Where the ending or modification of a Standard Contract causes a Qualifying Service to be withdrawn from the Inventory and as a result:

a) there is no longer a Qualifying Service in the Inventory, the BT Business One Plan Traditional contract will end immediately and BT will apply the reconciliation charges set out below as appropriate; or

b) the customer retains at least one Qualifying Service but the number of Qualifying Services is reduced, the BT Business One Plan Traditional contract will continue until the next Spend Measurement Date. If on the next Spend Measurement Date the Total Contributory Spend is less than the Adjusted Nominal Committed Spend, BT will apply the reconciliation charges set out below as appropriate and may also end the BT Business One Plan Traditional contract.

Committed Spend

The Customer must commit to a Committed Spend per annum within one of the (Tiers) below (which are exclusive of VAT). The stated minimum for each Tier is the Nominal Committed Spend.

The Customer will benefit from:

- The call Prices shown in tables at the end of this Part which are dependent upon the Tier within which the Committed Spend lies; and

- The Reward where the Customer'Contracts Eligible & Contributory Spend is equaldated tobefore or greater than the Adjusted1st NominalJuly Committed2012. Details Spend (details of whichthe Rewardare areset setout out below).

Non Rollover Contracts*

*These are contracts which will not rollover to a Subsequent Commitment Period. At the end of the Commitment Period the following will not apply:

(a) A Subsequent Commitment Period;

(b) The Committed Spend and associated reconciliation charges (for the avoidance of doubt any reconciliation charges due for the Commitment Period will apply);

(c)In Theaddition, the Reward. which was included in a Contract dated before the 1st July 2012, will no longer apply from the end of the Commitment Period. Details of the Reward are set out below.

Rollover Contracts**

Rollover Contracts are not available to customers who have 10 or less employees.

**These are contracts which will rollover to a Subsequent Commitment Period (to which the Committed Spend will apply) upon expiry of a Commitment Period or a Subsequent Commitment Period unless the Customer ends the Contract between the sixth day before the end of a Commitment Period or Subsequent Commitment Period and the 28th day after the end of a Commitment Period or a Subsequent Commitment Period.

Eligible & Contributory Spend

1) Rental and call spend (excluding VAT) on the Qualifying Services

Note: Eligible & Contributory Spend includes any calls made within any inclusive call allowance within the Qualifying Service and any calls in excess of the inclusive call allowance.

2) Rental and call spend (excluding VAT) on the following:

BT MeetMe ( UK and Global) bridge access spend, Inbound & Outbound MeetMe call charges ( excluding VAT) billed at least one month prior to the Spend Measurement Date, -IDC Call Charges made using the International Direct Connect product.

Non-Eligible & Contributory Spend

IDC Call Charges made using the International Direct Connect product will contribute towards the Non-Eligible & Contributory Spend.

BENEFITS OF BT BUSINESS ONE PLAN TRADITIONAL

Reward - The Reward is included in Contracts dated before the 1st July 2012. Please note the difference between Rollover and Non Rollover Contracts and how this impacts on the Reward.

The Reward is a credit equal to 1/12th of the Customer's Contributory Spend which is calculated on the Spend Measurement Date and applied to a subsequent bill as follows:

The Reward will be measured on the Spend Measurement Date and applied as per BT Business One Plan.

Note: for Non Rollover contracts the Reward will cease to apply upon expiry of the Commitment Period.

OTHER BENEFITS OF BT BUSINESS ONE PLAN TRADITIONAL

As per BT Business One Plan with the following exception:

The discount on the standard rental as set out in BT Business One Plan will not apply. Customers will be charged the standard applicable rental for services provided within BT Business One Plan Traditional.

RECONCLIATION CHARGE

Customer Achieves the Adjusted Nominal Committed Spend

As per BT Business One Plan

Customer Does Not Achieve the Adjusted Nominal Committed Spend

For £200and £500 Tiers

Where on the Spend Measurement Date the Customer's Total Contributory Spend is below the Adjusted Nominal Committed Spend the Customer will pay a reconciliation charge of 100%of the difference between the Total Contributory Spend and the Adjusted Nominal Committed Spend.

For all other Tiers

As per BT Business One Plan

Termination Before the End of the Commitment Period or a Subsequent Commitment Period

As per BT Business One Plan

Reconciliation Charge and Migration

As per BT Business One Plan

Migration

As per BT Business One Plan

Conditions

This numbering relates to the numbering in the Conditions section of the BT Business One Plan price list entry.

1) BT Business One Plan is provided under the Contract for BT Business One Plan, the Service Schedule, and the BT Business One Plan Price List entry as amended by this Price List entry.

Exclusions

As per BT Business One Plan

BT Business One Plan Traditional Charges

Notes:

Dialled Call Charges

Any rental and calls types not listed below will be charged in accordance with the Standard Contract.

TheSee charges detailed in the Tables marked with a ^ apply to Customers whose order for BT Business One Plan Traditional is accepted and activated by BT on or after the 12th February 2012.The charges detailed in the Tables marked with a # apply to Customers whose order for BT Business One Plan Traditional was accepted and activated by BT prior to the 12th February 2012 and to any BT Business One Plan Traditional Inclusive Customer.The charges detailed in the Tables marked with both a ^ and a # ?apply to all BT Business One Plan Traditional Customers regardless of when their order was accepted and activated by BT.See General NotesSection Section Dialled Call Charges for details of Call Duration and Call Charges rounding

Calculating Capped Call Pricing and Set-Up Charges

The price of capped calls will be the set-up Charge plus the pence per minute rate specified, multiplied by the duration of the call in seconds, until the value of the call reaches the cap. The capped call charge will apply until the call duration reaches 1 hour, after which the price of the call will equal the duration of the call less one hour multiplied by the pence per minute rate specified plus the capped call charge from the first hour of the call.

The application of minimum call charges

Minimum Call Charge applies. (See General Notes)

Where a minimum call charge is applicable the minimum call charge applies once the call has been connected. Where the charge for the call exceeds the minimum call charge the charge for the call is applied rather than the minimum call charge.

The following tables show the prices applicable for BT Business One Plan Traditional

Calls to Inland (Local and National) Geographic destinations (1)

Table A1 #: Local and National Capped Call Prices - Prices shown for all tiers at all times are subject to a set-up charge of 2.00(Exc. VAT) per call.

Table A2A ^: Local and National Capped Call Prices - Prices shown for all tiers at all times are subject to a set-up charge of 2.00 (Exc. VAT) perp (Exccall. VAT) per call.

Local and National geographic capped call charges will be calculated as follows: The price of a call will be the Set-Up Charge of (2.00pExc. VAT) plus the pence per minute rate specified in Table A, multiplied by the duration of the call in seconds, until the value of the call reaches 10.00p(Exc. VAT). A maximum 10.00pcall charge will apply until the call duration reaches 1 hour, after which the price of the call will equal the duration of the call less one hour multiplied by the pence per minute rate specified in Table A plus the 10.00pCharge from the first hour of the call.

(1) Includes calls charged at g21 rate and shown as 11 under Categorisation for Customer Options in Section2Part 11

Table B # ?^ : MinimumSet CallUp ChargesFees - Applicable to all non-capped calls.

Table C # ?^: Calls to Number Translation Service (NTS) Numbers

CALLS TO MOBILES (FROM A FIXED LINE)

With BT Business One Plan Traditional customers can opt for capped call prices for calls to mobiles (other than those charged at fm2, fm6, fm10 and fm10-fm17 rates, calls to IDD mobiles and calls from ISDN 64Kbit/s data calls to mobile telephones - see Section 2Part 25for these charges) . If the capped option is not selected the uncapped prices will apply.

Table D1 #: Fixed to Mobile Calls - Uncapped prices

Table D2D ^: Fixed to Mobile Calls - Uncapped prices

Table E1 #: Fixed to Mobile calls : Capped Calls Option

Prices for calls to mobiles where the customer has selected the Mobile Capped Calls option are shown below. (These prices exclude calls to fm2 , fm6 and fm10 - fm16 number ranges (these are charged at uncapped rates), IDD Mobiles (these are charged at IDDM rates) and calls from ISDN 64Kbit/s data calls to mobile telephones - see Section 2Part25 for these charges). All calls to mobiles with the capped calls option are subject to a Set-Up Charge of 6.00p(Exc. VAT

Table E2E ^: Fixed to Mobile calls : Capped Calls Option

Prices for calls to mobiles where the customer has selected the Mobile Capped Calls option are shown below. (These prices exclude calls to fm2 , and fm10 - fm16 number ranges (these are charged at uncapped rates), IDD Mobiles (these are charged at IDDM rates) and calls from ISDN 64Kbit/s data calls to mobile telephones - see Section 2 Part 25 for these charges). All calls to mobiles with the capped calls option are subject to a Set-Up Charge of 6.00p(Exc. VAT)