BT Business Plan is a pricing package for Business Telephony customers and the PST call prices charged for specified call types are dependent on the Customer's Committed Call Spend. With effect from 30 June 2009 customers on Site Based BT Business Plan will no longer receive the End of Contract Period Credit, but there will be no change to the customer's call charges (existing customers will continue to benefit from the discounted prices). Other changes will also apply as detailed within the price list.

There are two main options within the package:

1) a Site Based option which has a Nominal Committed Call Spend of £250£500 or £750 per annum per Site and a Contract Period of 12 months. Contracts with an Operational Service Date before 23rd September 2003 for the £500 tier have an actual Committed Call Spend of £500.

The following will apply to the Site Based option with effect from 1st August 2006,

- (1.1) Site based options will not be available for new supply.

- (1.2) Existing Site Based customers who want to change to a lower, equal or higher Site based tier must start a new Customer Based contract.

The following will apply to the Site Based option with effect from 30th June 2009:

- (1.3) Existing site based customers will not be able to add new lines or convert existing lines on the package.

- (1.4) Customers will no longer be eligible for a reward credit on their annual spend.

- (1.5) Customers on Business Plan (CR) will no longer receive a reconciliation.

2) a Customer Based option which has Nominal Committed Call Spend amounts of:

BT Business Plan Lite, BT Business Plan Tiers £250.00, £500.00, £750.00, £5000.00, £30000.00 or £100000.00 per annum with an inland capped call price.

Customers with BT Business Plan Tiers £5000.00, £30000.00 or £100000.00 may request subscription without charge to an option providing capped call prices on specified international routes. Customers with BT Business Plan Tier £750.00 receive this option as standard.

Customers with BT Business Plan Lite or BT Business Plan Tiers £250.00, £500.00, £750.00, £5000.00, £30000.00 or £100000.00 may request subscription without charge to an option providing capped call prices on specified calls to UK mobile numbers.

A contract period of 12 months is available for all BT Business Plan Tiers. Customers with BT Business Plan Tiers £5000.00, £30000.00 or £100000.00 may select a 24 month contract period. A contractual period does not apply to BT Business Plan Lite.

An End of Contract Period Credit applies to Contracts dated before the 1st July 2012. Details of the End of Contract Period Credit are detailed below.

In addition to the above Customers may select to take an option which allows either their BT Mobile Call Spend or their BT Mobile Call Spend and BT Mobile Line Rental Spend to contribute to their Committed Call Spend under their BT Business Plan (Customer Based) Contract. Customers on customer based contracts, BT Business Plan Lite and BT Business Plan Tiers 250, 500 and 750 are excluded from this option and are not entitled to apply for either of the two types available. The two types available under this option are:

BT Business Plan (Customer Based) with BT Mobile:



(i)Both BT Mobile Call Spend and BT Mobile Line Rental Spend are Non-Eligible & Contributory Spend and do not qualify for End of Contract Period Credit;

(ii)All



(i)BothBT BTMobile tariffsMobile canCall beSpend includedand under this Contract except BT Mobile DirectLine andRental BTSpend Talkare Time.Non-Eligible & Contributory Spend and do not qualify for any End of Contract Period Credit;

(iii)The(ii)All EndBT ofMobile Contracttariffs Periodcan Credit may be appliedincluded againstunder thethis Customer'sContract PSTexcept callBT spendMobile inDirect accordanceand withBT theTalk rules set out in this section Timeof the Price List.

An End of Contract Period Credit applies to Contracts dated before the 1st July 2012. Details of the End of Contract Period Credit are detailed below.

BT Business Plan (Customer Based) with BT Mobile and Reward:



(i)PST Call Spend and BT Mobile Call Spend are Eligible & Contributory Spend and End of Contract Period Credit may be applied against such spend in accordance with the rules set out in this section of the Price List;

(ii)BT Mobile Line Rental



(i)PSTSpend doesCall notSpend contributeand toBT theMobile Customer's Committed Call Spend. are Eligible & Contributory Spend and any End of Contract Period Credit may be applied against such spend in accordance with the rules set out in this section of the Price List;

(iii)The(ii)BT only BT Mobile tariffsLine thatRental canSpend bedoes includednot undercontribute thisto Contractthe areCustomer' BT Mobile Business Standard, BT Mobile Business Circle and BT Mobile Businesss CircleCommitted Complete;Call Spend.

Customers(iii)The wishingonly to take either `BT Business Plan (Customer Based) with BT Mobile' ortariffs `BTthat Businesscan Planbe (Customerincluded Based)under withthis ContractBT areMobile BTand Reward'Mobile must:Business Standard, BT Mobile Business Circle and BT Mobile Business Circle Complete;

(a)signAn Enda newof Contract withPeriod eitherCredit appliesa 12,to 18Contracts datedor 24before monthsthe Contract1st Period;July 2012. Details of the End of Contract Period Credit are detailed below.

(b)inCustomers wishingthe case of a Customerto withtake eithera new`BT BusinessBT PlanMobile Contract,(Customer Based)in additionwith toBT completingMobile' the Application Form,or specify`BT Businessin thePlan (CustomerCustomer's Based)BT withMobile Contract this option and the relevant BT Mobile tariffand toReward' be included.must:

(c)in(a)sign the case of `BT Business Plan (Customer Based) with BT Mobile and Reward' option, sign a new BT Mobile Contract whichwith includeseither the BT Mobile Business Standard tariff or the BT Mobile Business Circle tariffa, 12,or the18 BTor Mobile24 Businessmonths CircleContract Complete tariffs.Period;

BT'(b)ins Conditionsthe forcase ofBT Business Mobile Services or BT's Conditions for BT Mobile Services apply.a Customer with a new BT Mobile Contract, in addition to completing the Application Form, specify in the Customer's BT Mobile Contract this option and the relevant BT Mobile tariff to be included.

(c)in the case of `BT Business Plan (Customer Based) with BT Mobile and Reward' option, sign a new BT Mobile Contract which includes the BT Mobile Business Standard tariff or the BT Mobile Business Circle tariff, or the BT Mobile Business Circle Complete tariffs.

BT's Conditions for BT Business Mobile Services or BT's Conditions for BT Mobile Services apply.

A Customer's Committed Call Spend cannot exceed the next level of Nominal Committed Call Spend.

- Capped call prices subject to certain conditions specified within this Part.

Customers will receive BT Assurance Plus* repair service on all BT Business Plan lines (excluding Private Circuits and Mobile services) as part of this package at no extra charge. See Section 14 :Part 1 . NB *BT Assurance Plus has been withdrawn from new supply with effect from 30th November 2011. New BT Business Plan customers after this date will not receive BTAP. All lines (excluding Private Circuits and Mobile services) will receive Prompt Care included in the line rental charge (see Section 14 Part 1 Sub-part2 ).

Customers will receive BT Assurance Plus repair service on all BT Business Plan lines (excluding Private Circuits and Mobile services) as part of this package at no extra charge. See Section 14:Part 1:

Rollover Contracts

Customers who have committed to a Nominal Committed Call Spend of £5000.00, £30000.00 or £100000.00 and have 11 or more employees

These are contracts which will rollover to a Subsequent Contract Period (to which the Committed Call Spend will apply) upon expiry of a Contract Period or Subsequent Contract Period unless the Customer ends the Contract between the sixth day before the end of a Contract Period or Subsequent Contract Period and the 28th day after the end of a Contract Period or a Subsequent Contract Period.

Non Rollover Contracts

Customers who have committed to a Nominal Committed Call Spend of £250.00 , £500.00 or £750.00.

These are contracts which will not rollover to a Subsequent Contract Period at the end of the Contract Period.

At the end of the Contract Period:

a. BT will measure the Customer?s eligible spend and apply theany End End of Contract Period Credit/reconciliation rules as appropriate.

b. Thereafter the following will apply:

i) the contract will continue until terminated by either party as detailed in the Conditions and

ii) the Subsequent Contract Period, Committed Call Spend, End of Contract Period Credit and reconciliation will no longer apply.

In addition, the End of Contract Period Credit included in a Contract dated before the 1st July 2012, will no longer apply at the end of the Commitment Period. Details of the End of Contract Period Credit are set out below.

Reconciliation - Customers should note the Reconciliation rules below, which explain the circumstances that would lead to a reconciliation charge being raised if the Adjusted Nominal Committed Call Spend is not achieved. These do not apply to the site based option except for BT Business Plan (CR).