TheAn followingEnd types of callContract spendPeriod contributeCredit towardsapplies the achievement of the Customer'tos CommittedContracts Calldated Spendbefore and are eligible for the 1stEnd Julyof 2012. DetailsContract ofPeriod Credit calculation, subject to the rulesEnd set out in this section of theContract PricePeriod List:Credit are detailed below.

ForThe BTfollowing Businesstypes Planof (Customercall Based)spend contractscontribute excludingtowards BTthe Businessachievement Planof (Customerthe Based)Customer' Tiers 250, 500 & 750 contracts and BT Businesss PlanCommitted Lite:Call Spend and are eligible for any End of Contract Period Credit calculation, subject to the rules set out in this section of the Price List:

(i)PSTNFor andBT ISDNBusiness callPlan spend(Customer Based) contractson Local,excluding National,BT callsBusiness chargedPlan at(Customer g21Based) ratesTiers 250, Fixed500 to& Mobile,750 Internationalcontracts Direct Dialled, International ISDN 64Kbit and FixedBT toBusiness InternationalPlan Mobile, Lite:and

(ii)BT(i)PSTN Mobileand CallISDN Spendcall underspend ona `BTLocal, BusinessNational, Plancalls (Customercharged Based)at withg21 BTrates, FixedMobile andto Reward' Contract. BT Mobile Business Standard, BTInternational MobileDirect BusinessDialled Circle, Internationaland BTISDN 64KbitMobile Businessand CircleFixed Completeto areInternational the only BT Mobile, tariffs that are eligible and

(iii)BBV(ii)BT MobileCall CallSpend atSpend theunder specified pence per minute rates set out in the Customer's Business Broadband Voice contract.a `BT Business Plan (Customer Based) with BT Mobile and Reward' Contract. BT Mobile Business Standard, BT Mobile Business Circle, and BT Mobile Business Circle Complete are the only BT Mobile tariffs that are eligible and

(iii)BBV (iv)BTCall MeetMeSpend (UKat andthe Global)specified bridgepence accessper spend,minute Inboundrates &set Outboundout MeetMe call charges (excludingin VAT) billed at least one month prior to the SpendCustomer' Measurements DateBusiness Broadband Voice contract.

(v) (iv)BTBT IPMeetMe Trunk(UK - access and callGlobal) bridgespend .access spend, Inbound & Outbound MeetMe call charges (excluding VAT) billed at least one month prior to the Spend Measurement Date.

(vi(v) BT SIPIP Trunk - access - access and call spend .

Note: (vi) BT SIP Trunk - access and call spend.

Note: Where the Customer's mobile calls and / or rental/access spend is included in another calls and / or line package, that Mobile call and rental spend will not contribute to the Customer's Total Contributory Spend.

ForWhere BTthe Business Plan (CustomerCustomer' Based) contracts (Tiers 250, 500 & 750) and BT Businesss Planmobile Lite:calls and / or rental/access spend is included in another calls and / or line package, that Mobile call and rental spend will not contribute to the Customer's Total Contributory Spend.

(i)PSTNFor andBT ISDNBusiness callPlan spend(Customer Based) contractson Local(Tiers 250, National,500 calls& charged750) atand g21BT rates,Business FixedPlan to Mobile, International Direct Dialled, International ISDN 64Kbit Lite:and Fixed to International Mobile; and

(ii)the(i)PSTN BBVand CallISDN Spendcall (excludingspend VAT)on Local,at theNational, specifiedcalls pencecharged per minute ratesat setg21 outrates, inFixed the Customer'sto BusinessMobile, BroadbandInternational VoiceDirect contract;Dialled, Internationaland ISDN 64Kbit and Fixed to International Mobile; and

iii)BT(ii)the MeetMeBBV (UKCall andSpend Global(excluding VAT) bridgeat accessthe spend,specified Inboundpence &per Outboundminute MeetMerates callset chargesout (excludingin VAT) billed at least one month prior to the SpendCustomer' Measurements Date.Business Broadband Voice contract; and

(iviii)BT MeetMe (UK ) BT IP Trunk - access and callGlobal) bridge access spend., Inbound & Outbound MeetMe call charges (excluding VAT) billed at least one month prior to the Spend Measurement Date.

(v(iv) BT SIPIP Trunk - access - access and call spend.

Note: (v) BT SIP Trunk - access and call spend.

Note:Where the Customer's mobile calls and / or rental/access spend is included in another calls and / or line package, that Mobile call and rental spend will not contribute to the Customer's Total Contributory Spend.

Where the Customer's mobile calls and / or rental/access spend is included in another calls and / or line package, that Mobile call and rental spend will not contribute to the Customer's Total Contributory Spend.

The following types of call spend contribute towards the achievement of the Customer's Committed Call Spend but are not eligible for theany End End of Contract Period Credit calculation:

For BT Business Plan (Customer Based) contracts excluding BT Business Plan (Customer Based) Tiers 250, 500 & 750 contracts and BT Business Plan Lite:

(i)All other PSTN & ISDN call spend including quarterly rentals on Night Caller, Afternoon Caller, Evening Caller, Weekend Caller and Evening Caller Plus: and

(ii)BT Mobile Call Spend and BT Mobile Line Rental Spend under a `BT Business Plan (Customer Based) with BT Mobile' Contract. All BT Mobile tariffs contribute except BT Mobile Direct and BT Talk Time.

For BT Business Plan (Customer Based) contracts excluding BT Business Plan (Customer Based) Tiers 250, 500 & 750 contracts and BT Business Plan Lite:

(i)All other PSTN & ISDN call spend including quarterly rentals on Night Caller, Afternoon Caller, Evening Caller, Weekend Caller and Evening Caller Plus; and

(ii)IDC Call Charges made using the International Direct Connect product; and

If:An End of Contract Period Credit applies to Contracts dated before the 1st July 2012. Details of the End of Contract Period Credit are detailed below.

If:

• The Customer's Total Contributory Call Spend is greater than the Nominal Committed Call Spend and greater than 85% of their Committed Call Spend, at the end of the Contract Period, BT will credit the Customer's bill after the Spend Measurement Date with a sum equal to 5% of the Committed Call Spend, subject to a maximum of 5% of the Committed Call Spend.
• If the Customer's Total Contributory Call Spend is greater than the Nominal Committed Call Spend but less than 85% of the Committed Call Spend, at the end of the Contract Period, BT will credit the Customer's bill after the Spend Measurement Date with a sum equal to 5% of their Eligible & Contributory Call Spend, subject to a maximum of 5% of the Nominal Committed Call Spend.

Or:

• If the Customer's Total Contributory Call Spend is greater than the Nominal Committed Call Spend but less than 85% of the Committed Call Spend, at the end of the Contract Period, BT will credit the Customer's bill after the Spend Measurement Date with a sum equal to 5% of their Eligible & Contributory Call Spend, subject to a maximum of 5% of the Nominal Committed Call Spend.

The End of Contract Period Credits are credited to a Customer's bill after the Contract Period.

If:An End of Contract Period Credit applies to Contracts dated before the 1st July 2012. Details of the End of Contract Period Credit are detailed below.

If:The Customer's Eligible & Contributory Call Spend is greater than the Nominal Committed Call Spend and greater than [Price] of their Committed Call Spend, at the end of the Contract Period, BT will credit the Customer's PST bill after the Spend Measurement Date with a sum equal to [Price] of the Committed Call Spend.

Or:The Customer's Eligible & Contributory Call Spend is greater than the Nominal Committed Call Spend and greater than85% of their Committed Call Spend, at the end of the Contract Period, BT will credit the Customer's PST bill after the Spend Measurement Date with a sum equal to 5% of the Committed Call Spend.

Or:If the Customer's Eligible & Contributory Call Spend is greater than the Nominal Committed Call Spend but less than [Price] of the Committed Call Spend, at the end of the Contract Period, BT will credit the Customer's bill after the Spend Measurement Date with a sum equal to [Price] of their Nominal Committed Call Spend.

Where Ifa Customer migrates before the endCustomer's ofEligible the& ContractContributory PeriodCall toSpend anotheris BT product (see Migration Rules below), the following End of Contract Period rules apply:If the Customer's Eligible & Contributory Call Spend is greater than the pro-rata Nominal Committed Call Spend and greater thanNominal Committed Call Spend [Price] of their pro-rata Committed Call Spend, BT will credit the Customer's PST bill after the date of migration, with a sum equal to [Price] of the pro-rata Committed Call Spend.Or:If the Customer's Eligible & Contributory Call Spend is greaterbut less than than the pro-rata 85% of the Nominal Committed Call Spend, at the end of the Contract Period, BT will credit the Customer's bill after the Spend Measurement Date with a sum equal to 5% of their but less thanNominal Committed Call Spend. [Price] of the Committed Call Spend, BT will credit the Customer's PST bill after the date of migration with a sum equal to [Price] of their pro-rata Nominal Committed Call Spend.

Where a Customer migrates before the end of the Contract Period to another BT product (see Migration Rules below), the following End of Contract Period rules apply:

If the Customer's Eligible & Contributory Call Spend is greater than the pro-rata Nominal Committed Call Spend and greater than85% of their pro-rata Committed Call Spend, BT will credit the Customer's PST bill after the date of migration, with a sum equal to 5% of the pro-rata Committed Call Spend.

Or:

If the Customer's Eligible & Contributory Call Spend is greater than the pro-rata Nominal Committed Call Spend but less than85% of the Committed Call Spend, BT will credit the Customer's PST bill after the date of migration with a sum equal to 5% of their pro-rata Nominal Committed Call Spend.

BT Business Plan (Customer Based) with BT Mobile and Reward

BT Mobile Call Spend will be taken into account in determining the Customer's Total Contributory Call Spend with effect from 1 July 2006.

BT Business Plan (Customer Based) with BT Mobile

BT Mobile Spend will be taken into account in determining the Customer's Total Contributory Call Spend with effect from 1 July 2006.

In all cases, the End of Contract Period Credit (if any) End ofwill Contractbe Periodapplied Credit willagainst bethe appliedCustomer's againstPST thebilling Customer's PST billing account.

Customers may apply at any time during the Contract Period or Subsequent Contract Period, subject to the Reconciliation Rules laid out below, to move:

• (i)up to a higher Committed Call Spend but not to a lower Committed Call Spend. Migration from the Customer-based option to the Site-based option is considered a migration to a lower Committed Call Spend;
• (ii)to another BT product of equivalent or greater Contract Period and the same or greater Committed Call Spend.
• (iii)to BT Business One Plan, without reconciliation, provided that the same or greater Committed Call Spend is maintained. In the case of customers moving from a £750 Nominal Committed Spend customers may take the £500 BT Business One Plan Nominal Committed Spend providing that a £750 Committed Call Spend is maintained or in the case of customers moving from a £10000 Nominal Committed Spend customers may take the £5000 BT Business One Plan Nominal Committed Spend providing that a £10000 Committed Spend is maintained.
• (iv)to BT Business Reward , without reconciliation, provided that the same or greater Committed Call Spend is maintained. In the case of customers moving from the £250Nominal Committed Spend customers may take the £200 BT Business Reward tier. In the case of customers moving from a £750 Nominal Committed Spend customers may take the £500 BT Business Reward tier. In the case of customers moving from a £10000 Nominal Committed Spend customers may take the £5000 BT Business Reward tier.
• (v) to BT Business Flex, without reconciliation, provided that the same or greater Committed Spend is maintained.
• (vi) to BT Business Complete, without reconciliation, provided that all of the lines in the inventory of the contract are migrated to the BT Business Complete contract.

The original Contract will be terminated and a new Contract Period commenced. The new Contract will be for a full Contract Period and spend under the ceased Contract Period will not count towards the Committed Call Spend for the new Contract Period.

Customers migrating from another Commitment product may take a lower BT Business Plan level, without reconciliation, providing they have met 85% of their pro rata Adjusted Committed Call Spend, but must retain their previous Committed Call Spend amount for a further Contract Period.

BT will allow a 15% tolerance on Customers' Nominal Committed Call Spend to allow for the effect of price reductions during the Contract Period. This means that if the Customer's Total Contributory Call Spend is at least 85% of the Nominal Committed Call Spend, no reconciliation charges will apply.

1. If the Customer's Total Contributory Call Spend is less than 85% of £250.00, £500.00 or £750.00 Nominal Committed Call Spend, selected by the Customer, on the Spend Measurement Date, the Customer will be charged on a bill after the Spend Measurement Date as follows:

A reconciliation payment equal to the difference between the Adjusted Nominal Committed Call Spend and their Total Contributory Call Spend.

2. If the Customer terminates BT Business Plan before the end of the Contract Period and before reaching the Committed Call Spend, then the Customer will be billed a reconciliation charge as follows:

A reconciliation payment equal to the difference between the Adjusted Nominal Committed Call Spend and their Total Contributory Call Spend.

This will be invoiced after the cessation of the Contract.

BT will allow a 15% tolerance on Customers' Nominal Committed Call Spend to allow for the effect of price reductions during the Contract Period or Subsequent Contract Period. This means that if the Customer's Total Contributory Call Spend is at least 85% of the Nominal Committed Call Spend, no reconciliation charges will apply.

In respect of the Migration Rules (i) & (ii) above, a reconciliation charge will apply as follows:

If, on the Spend Measurement Date, the Customer's Total Contributory Call Spend is less than 75% of the pro rata Adjusted Nominal Committed Call Spend, the Customer will be billed for 20% of the difference. For example if a Customer commits to spending £30000.00 per annum and migrates six months into the Contract Period or SubseqeuntSubsequent Contract Contract Period, they should have spent a minimum of £10125.00 (this being 75% of £13500.00 - six months pro rata of the Adjusted Nominal Committed Call Spend). If the Customer has only spent £9000.00 they will be charged 20% of the difference between £9000.00 and £10125.00.

If;

The Customer's Total Contributory Call Spend at the end of any year within the Contract Period or Subsequent Contract Period is below the Adjusted Nominal `Committed Call Spend' selected by the Customer

Or

the Customer terminates the Contract before the end of the Contract Period or Subsequent Contract Period and before reaching the Adjusted Nominal Committed Call Spend for any year within the Contract Period or Subsequent Contract Period. The Customer shall pay a reconciliation payment of 20% of the difference between the Total Contributory Call Spend and the Adjusted Nominal Committed Call Spend. This payment will be invoiced after cessation of the Contract against the Customer's PST billing account.

BT Business Plan (Customer Based) with BT Mobile and Reward

BT Mobile Call Spend will be taken into account in determining the Customer's Total Contributory Call Spend with effect from 1 July 2006.

BT Business Plan (Customer Based) with BT Mobile

BT Mobile Spend will be taken into account in determining the Customer's Total Contributory Call Spend with effect from 1 July 2006.