One Cloud iComms is a service that provides IP Line UK isand IP Trunk services to businesses and Government organisations over a servicecombination thatof providessuitable IP Line and IPbased TrunkWANs services to businesses and GovernmentLANs. organisationsIt overshould be noted that the WAN/LAN infrastructure does not form parta combination of suitablethe IPOne basedCloud iComms service WANsoffering and LANs.must It should be notedpurchased thatseparately, see other sections of the WAN/LANBT infrastructurePrice doesList not formfor part of the One Cloud UK service offering and must be purchased separately, see other sections of the BT Price List for information.

Customers can opt to deploy One Cloud iComms UK services in conjunction with either existing or new Featurenet services (See Section 21:Part 1:for details) to realise a single dual technology (TDM/IP) voice network.

The key product elements are:

One Cloud iComms UK Line Appearances

One Cloud iComms UK Line Appearances provide access to a host of advanced PBX style features from a desktop IP instrument without the need for the provision of a PBX. The service is rented on a per line appearance basis and can be enhanced by a range of network and user features. Call traffic between the customer's sites is routed over the customer's IP data network. The service also provides inbound direct dialling in (DDI) facilities and PSTN breakout.

A VPN service which allows existing suitably configured PBXs to continue to handle on-site calls, while traffic between the customer's sites is routed over the customer's IP data network. Signalling and network protocol converters (Voice gateways) may be required depending on PBX configuration and signalling type. The service can also offer inbound direct dialling in (DDI) facilities and PSTN breakout.

Rental charges are billed quarterly in advance, call charges are billed monthly or quarterly in arrears.

One Cloud UK iComms service is only available where a customer orders a minimum of 100 Line or Trunk Appearances .

Total Care is included in the rental charges, where BT aims to fix within 24 hours of the fault being recorded.

Line Service

	Set-up Fee		Quarterly Rental
	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£	£	£ (pq)	£ (pq)
1 Year Minimum Period
Standard Line Appearance	30.00	36.00	27.50	33.00
ACD Agent Line Appearance	30.00	36.00	112.48	134.97
ACD Supervisor Line Appearance	30.00	36.00	129.47	155.37
3 Year Minimum Period *
Standard Line Appearance	30.00	36.00	26.13	31.36
ACD Agent Line Appearance	30.00	36.00	111.11	133.33
ACD Supervisor Line Appearance	30.00	36.00	128.10	153.71
5 Year Minimum Period *
Standard Line Appearance	30.00	36.00	24.75	29.70
ACD Agent Line Appearance	30.00	36.00	109.73	131.67
ACD Supervisor Line Appearance	30.00	36.00	126.72	152.06

* For customers signing 3 or 5 year Minimum Periods the set-up fee is not charged on the initial order volume.

Trunk Service (DPNSS or SIP)

	Set-up Fee		Quarterly Rental
	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£	£	£ (pq)	£ (pq)
1 Year Minimum Period
Trunk Appearance	60.00	72.00	55.00	66.00
3 Year Minimum Period *
Trunk Appearance	60.00	72.00	52.25	62.70
5 Year Minimum Period *
Trunk Appearance	60.00	72.00	49.50	59.40

* For customers signing 3 or 5 year Minimum Periods the set-up fee is not charged on the initial order volume.

Trunk Appearance DDI

		Quarterly Rental
		Exc VAT	Inc VAT
		£ (pq)	£ (pq)
DDI Numbers (per block of 10 numbers)		7.05	8.45

Miscellaneous Service

Call Management Facilities

	Set-up Fee		Quarterly Rental
	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£	£	£ (pq)	£ (pq)
Uniform Call Distribution (Per concurrent login per group)	70.00	84.00	N/A	N/A
ACD Group	60.00	72.00	113.30	135.95
ACD Queue Slot	30.00	36.00	22.66	27.19
ACD MIS Client	100.00	120.00	N/A	N/A

Unified Communications Feature

	Set-up Fee		Quarterly Rental
	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£	£	£ (pq)	£ (pq)
Per Line Appearance	20.00	24.00	9.00	10.80

Voicemail

	Quarterly Rental
	Exc VAT	Inc VAT
	£ (pq)	£ (pq)
Basic	7.50	9.00
Enhanced	10.00	12.00

Moves & Changes

	Per Occasion Charge
	Exc VAT	Inc VAT
	£	£
Type A	15.00	18.00
Type B	25.00	30.00

If the requirement does not fall within these options Timescale charges will apply (see Section 15 Part 8)

Hosted Voice Manager

	Set-up Fee
	Exc VAT	Inc VAT
	£	£
Per User Login	100.00	120.00

Call Charges

Call charge rates for calls terminating outside of the customers network are charged as per BT Premier Value Band A. (See Section 56Business Customer Options, BT Premier Value) with the exception that all local and national calls will be charged at the g21 chargeband rate. OnNet calls between the customer's sites will be carried over the customer data network without charge.

Where customers have opted to deploy One Cloud iComms UK services in conjunction with Featurenet services to realise a single dual technology (TDM/IP) voice network, calls that originate from a customers One Cloud iComms UK site and terminate on a Featurenet site in the same customer network are to be considered OnNet and are carried without charge.

One Cloud UKiComms Call Commitment

The contracted quarterly Call Commitment Value is assessed against a customer's quarterly call spend on any call type made via the customer's One Cloud iComms UK service. Any shortfall between the customer's quarterly call spend and the quarterly Call Commitment Value will be charged in full to a single account. This single account can be nominated by the customer.

Porting of Telephone Numbers From One Cloud UKiComms

Only working telephone numbers can be exported externally to other Communications Provider's services from One Cloud iComms, UK, as Geographic Number Portability can only be applied to working telephone numbers. Any spare telephone numbers in a number range managed as part of the customers One Cloud iComms service, UK service, must be allocated to the customer before porting takes place. Once porting is completed, any spare numbers in the managed range will be sterilised by One Cloud iComms and UK and under no circumstances can these telephone numbers be subsequently allocated to the customer. Customers wishing to arrange for spare One Cloud iComms telephone UK telephone numbers to be allocated to their One Cloud iComms service UK service before porting, can do so by ordering a suitable One Cloud iComms UK product.

Number Portability Delay - Daily Rate Rental Credit

Customers may claim the amounts set out below if BT is late providing service due to delay in porting the Customer's telephone number(s) from its previous provider(s), and if the conditions for the service(s) concerned do not include compensation for such delay(s) under an applicable service level agreement.

Daily Rate Rental Credit is the amount BT will credit the Customer for each whole or part day BT is late in providing the service and will be calculated excluding VAT.

For each One Cloud iComms Line UK Line Appearance which is subject to a porting delay due to BT, then the Daily Rate Rental will be calculated on the basis of the quarterly rental for that user multiplied by 4 and then divided by 365 days.

For each One Cloud iComms Trunk UK Trunk Appearance which is subject to a porting delay due to BT, then the Daily Rate Rental will be calculated on the basis of the quarterly rental for that channel multiplied by 4 and then divided by 365 days.

The Daily Rate Rental will be multiplied by the number of days that the Customer is entitled to claim for.

There is no upper limit on the number of days that can be claimed.

The Daily Rate Rental Credit will be applied as a rebate to the customer's bill.

Contract Variations

1. Once a Contract has been signed then cancellation or cessation of any of the services ordered may incur charges..

2. If the Contract or any part of the Service is cancelled at any time before BT provides the Service then the Customer will be liable to pay the full 1 Year Minimum Period Set-up Fees plus 1 Quarter's Rental Charges at the 1 Year Minimum Period rates. There will be a five day period following receipt of the signed Contract by the BT One Cloud iComms Technical UK Technical Centre, during which cancellation may be made without incurring charges. When provision of a Service is placed on hold by the Customer during the provision cycle it can only be held for a maximum of 3 months. After this time the Service will be deemed to be cancelled and any appropriate charges as detailed above will be raised.

3. Once BT has provided the Service, then the Service is subject to the Minimum Term applicable to each Service element provided and full Rental Charges will be charged for that period.

4. If the Contract or any part of the Service, which has a Minimum Period of 3 years or greater, is terminated after the Service has been provided, then the charges quoted in paragraph 3 above will apply and in addition, 25% of the remaining quarterly Rental Charges due between the date of termination or the end of the Minimum Term, (whichever is later), and the end of the Minimum Period will be charged.

5. For each customer network, provided that during each year of the Minimum Period a customer does not cease more than 10% of their Line and Trunk Appearances in service at the beginning of that year, then paragraph 4 will not apply to those services. However, such Services will still be subject to the applicable Minimum Term.

6. The charges specified in paragraph 5 will not apply to conversion of Trunk Appearance services to Line Appearance services provided that:

i. Applicable Set-up Fees are paid.

ii.The new Service will run for the same Minimum Period as the converted service with the proviso that the new service will start a new applicable Minimum Term.

Minimum Period & Discount Options

Minimum Periods are only available available for 1, 3 and 5 yearsyear.

New 3 and 5 year Minimum Periods and 3 and 5 year Minimum Period renewals are no longer available.

Minimum Periods

Once a Minimum Period expires, the Service will continue at the prices stated below:

	Set-up Fee		Quarterly Rental
	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£	£	£ (pq)	£ (pq)
Line Service
Standard Line Appearance	20.00	24.00	33.00	39.60
ACD Agent Line Appearance	30.00	36.00	115.50	138.59
ACD Supervisor Line Appearance	30.00	36.00	132.00	158.40
Trunk Service
Trunk Appearance	60.00	72.00	66.00	79.20

In addition all other products will revert to the standard published prices stated elsewhere in this part.

If the Contract or any part of the Service is cancelled after expiry of the Minimum Period, termination charges will not apply provided 28 days written notice is given to BT.

A Customer may apply for a new Minimum Period at any time provided that the new Minimum Period is for a period at least equal to the unexpired portion of any existing Minimum Period. Any revised prices as a consequence of the new Minimum Period will take effect from the start of the Customer's next billing quarter, providing that the new order form is received by the billing team at least 2 weeks before the next quarterly invoice is due.

Minimum Terms of Service

Description	Minimum Term
Line Service
Standard Line Appearance	12 months
ACD Agent Line Appearance	12 months
ACD Supervisor Line Appearance	12 months
Trunk Service
Trunk Appearance	12 months
Trunk Appearance DDI Numbers (per block of 10 numbers)	30 days
Miscellaneous Service
ACD Group	30 days
ACD Queue Slot	30 days
Unified Communications Feature	30 days
Basic Voicemail	30 days
Enhanced Voicemail	30 days

Products with a 30 day Minimum Term only require 7 days written notification to BT when being ceased as opposed to 28 days written notice to BT for products being ceased with a 12 month Minimum Term.