BUSINESS ONLY

Available for PSTN, ISDN, Broadband, VOIP, Mobile, and ICT.

Fault Reporting

Customers will be able to report faults 24/7, including Bank and Public Holidays.

For PSTN/ISDN2 and ISDN30, BT will start remote diagnostics upon receipt of the fault.

Where applicable, customers can request the option to divert their line to an alternative number.

Engineer Visits

BT will carry out engineering visits, where required, as follows:

For PSTN, ISDN2 and ISDN30 during working hours of 08:00 to 18:00 Monday to Saturday, excluding Bank and Public Holidays.

If staff are available BT may, at the customer's request, continue to work on a fault outside working hours without a break. BT will make additional charges for the additional working hours (Section 15:Timescale Charges).

Fault Repair

BT will repair the fault by end of next working day (up to 23:59 hours).

Where BT fails to meet the repair timescales, customers may be entitled to claim under the Customer Service Guarantee, if applicable (Customer Service Guarantee).

Please note:

1.Sundays and Bank Holidays are not normal working days.

2. Working day for fault repair is up to 23:59 hours