Order Cancellation Charge

Charges will be raised where a Customer cancels a Contract or the provision of a line before Service is provided, - see Pricing Information in Section 1 Part 20 Subpart 2. This charge will apply to new provisions, takeovers and conversions.

Minimum Period

All contracts have a Minimum Period of at least 12 months.

Long Term Contracts with Minimum Periods of 3 and 5 years may be available - See Section 1 Part 20 Subpart 2.

1 year contract means a contract with a Minimum Period of 12 months

3 year contract means a contract with a Minimum Period of 36 months

5 year contract means a contract with a Minimum Period of 60 months

Early Termination Charges

If the customer terminates the contract before the end of the Minimum Period the following early termination charges will apply:

1. Contracts with a 12 Month Minimum Period

If the contract is terminated within 12 months, the customer will pay BT the full rental for the remainder of the 12 month period.

2. Contracts with more than 12 months Minimum Period - Long Term Contracts

i) Where the Contract is terminated within the first 12 months of the Minimum Period, the Customer will pay BT the full rental due for the first 12 months of the Minimum Period and [Price] 50% of the rental that would otherwise have been payable for the remainder of the Minimum Period at the rental applicable on the date of termination (exclusive of VAT).

ii) Where the Contract is terminated after the first 12 months of the Minimum Period, the Customer will pay BT [Price] 50% of the rental that would otherwise have been payable for the remainder of the Minimum Period at the rental applicable on the date of termination (exclusive of VAT).

3. For all Contracts on both 12 month Minimum Period and Long Term Contracts (including extensions):

(a) VAT will not be applied to these termination charges, unless otherwise stated.

(b) Early Termination Charges will not apply where:

(i) Access Lines are transferred from one existing site to another existing or to a new site. Please note that connection charges will be applied to the provision of the lines at the new location.

(ii) The total number of Access Lines terminated in any one year is less than 10% of the total number of Access Lines forming the customer's Featureline Corporate or Embark network.

Both Embark Access Lines and Featureline Corporate Access Lines under a single Embark Contract will co-terminate on the same date, according to the start date and the agreed term of that Contract. Subject to a Minimum Period of service of one year, both new Access Lines may be added to an existing Embark Contract at any time, and will receive any applicable discounts available under that Contract.