Description BT Cloud Phone is an IP voice service. The service is available for UK business customers. BT Cloud Phone has similar features to a traditional communications system but is hosted in the cloud. |
Definitions http://www2.bt.com/static/i/btretail/panretail/terms/bt1188.html |
Eligibility BT Cloud Phone is available to all business customers using BT's broadband services. |
BT Cloud Phone Pricing Information |
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At the end of the contract term , unless the contract is resigned , the 1 year monthly charge will apply |
A customer can have any amount of User Feature Packs, but they must all be the same type within the account. |
500 UK Minutes: - - User Feature Packs (with their inclusive calls) are bought on a per user basis, but call minutes are shared across users at customer account level. Unused minutes are not carried forward to the next month.
- - If the minutes are used before the end of the month additional minutes are charged at the rates shown below.
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Inclusive UK minutes cover calls to call types 01, 02, 03, 05 (where charged at g21 rates), 0870, 0845, 07, 0870, 0845, and UK fixed to mobile calls. - to all fm charge rates (excludes calls to specialised numbers at other rates). |
Calls will be terminated by BT after 4 hours. |
Each User account shall have a call limit of £100 a day and £300 a month. The User may increase the aforementioned call limit by contacting their Administrator. For the avoidance of doubt, this call limit shall apply to all overage calls that are not included in the User Feature Pack. |
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IP Phones are covered by a 12 month warranty |
Call Charges |
The following sets out charges which will apply if the 500 UK minutes are used before the end of the calendar month; and for call types not included in the call minutes bundles: Table A: Local and National Geographic Call Prices Table B: UK Fixed to Mobile Table C: Calls to other 07xx Table D: International Direct Dialled (IDD) Call Price Options by Country Table Table E: International Direct Dialled (IDD) Calls to Mobile Telephones excluded from Table D Table F: Operator and Emergency Calls Table G: Prices for Calls from Northern Ireland to the Republic of Ireland Table H: 08xx Call Tariffs Table I: 03xx and 05xx Call Tariffs |
Table A - Local and National Geographic Call Prices |
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Table B - UK Fixed to Mobile Calls (07 numbers) |
fm1, fm2, fm3, fm4, fm5, fm6, fm12, fm14, fm15, fm17 | [Price] | fm7, fm8, fm11, fm13 | [Price] | fm10 Rate | [Price] | fm16 Rate | [Price] | fm1 to fm17 | 7 |
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Table C - Calls to other 07 Numbers |
c | 12.5 | d | 15 | e | 5 | f | 30 | j | 30 | k | 35 | r | 7.5 | ff3 | 45 | ff8 | 12.5 | ff9 | 25 | ff10 | 15 | fw1 | 15 | fw2, fw6, fw7, fw12 | 12.5 | fw3, fw4, fw5, fw9 | 15 | fw8, fw10 | 20 | pn1, pn6, pn8, pn9 | 20 | pn2, pn3 | 45 | pn4, pn12 | 25 | pn5, pn17, pn18 | 15 | pn7, pn10, pn14 | 30 | pn11, pn13, pn21 | 35 | pn15, pn16 | 12.5 | pn19, pn22 | 10 | pn20 | 20 |
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Table D: International Direct Dialled (IDD) for Fixed and Mobile destinations, excluding destinations in Table E |
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Table E - International Direct Dialled (IDD) Calls toExclusion FixedList and Mobile Telephones excluded from Table D BT reserves the right to exclude specific IDD destinations or specific number ranges either temporarily or permanently whilst investigating suspicious calling patterns. |
Table F - Operator Calls |
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Table G - Calls to Republic of Ireland (RoI) |
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Table H - 08xx Call Tariffs |
ff15, ff28, ff29 | 12 | g2 | 24 | g4, g13, g14, g15 | 7 | g5, g8, g27 | 2 | g6 | 5 | g7, g23, g24 | 11 | g9, g10, g16, g17, g18, g28 | 3 | g11, g19, g20 | 6 | g12, g25, g26 | 16 | g22 | 1 | i1, i17, i18, i19, i20, i22, i23, i24, 25, i26, i28, i29, i30, i33 | 5 | i2 | 11 | i3, i4, i10 | 80 | i5, i15, i16 | 3 | i8, i13, i14 | 7 | i9 | 6 | i11, i12 | 16 | i21 | 2 |
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Table I - 03xx and 05xx Call Tariffs |
0300, 0301,0302,0303,0306,0330,0331,0332,0333,0343,0344,0345,0370,0371,0372, 03(g21) | 15 | 0500 | 0 | 0551, 0555, 0558, 056 | 2 | 0551 100, 0551 107, 0551 6, 0551 14, 0555 508, 0555 500, 0555 51, 0555 53, 0555 54, 0555 55, 0558 83, 0558 84, 0558 866, 0558 88 | 4.26 | All other 05xx numbers not shown above | 4.26 |
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Conditions and Additional Charges |
BT Cloud Phone Early Termination Charges |
In accordance with clause 6.5 of the Conditions for BT Business Services, the following will apply: |
Termination of contracts with a Minimum Period of 12 or 24 Months.
If the Contract is terminated during the Minimum Period the Customer will pay in full any outstanding connection or other non-recurring charges and 70% of the recurring charges, of the balance of the Minimum Period at the prevailing recurring charges, at the time of the termination.
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Migration |
If a customer migrates from BT Cloud Phone, early termination charges may apply unless the migration is an upgrade (equal to or higher value contract). |
Conditions |
BT Cloud Phone is provided under BT's Contract for BT Cloud Phone.
BT Cloud Phone is for the Customer's own use and must not be resold or otherwise transferred.
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Exclusions: |
a) The following call types cannot be made from BT Cloud Phone: - calls to 09xx (Premium Rate) numbers;
- calls to 118 (Directory Enquiry services) other than 118500 which is possible
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b) The following calls cannot be made to BT Cloud Phone: calls from Payphones |
Service Support Operating Times |
Faults and Number Porting:
Basic licence customers and single user account customers on any licence type can contact the service support team Monday to Friday 8am to 6pm. Connect and Collaborate licence customers will be able to contact the service support team twenty four hours a day, seven days a week. Billing and Sales:
Monday to Friday 8am to 6pm. Excluding public and bank holidays
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Rounding: |
Call durations will be rounded up to the next 30 seconds |
BT Price List