BT Price List

Section 14:Service Care Levels

Part 1:Service Care Levels

Subpart 2:Eligibility for Service Care Levels - Business

	Standard Care	Prompt Care	Total Care	Critical Care	*Priority Fault Repair Service 2**
Business Value PSTN	Yes*1	Yes	Yes	Yes	Yes
Business PSTN	No	Yes *1	Yes	Yes	Yes
Business Critical PSTN	No	No	No	Yes*1	Yes
BT Business Value PSTN	Yes*1	Yes	Yes	Yes	Yes
BT Business PSTN	No	Yes *1	Yes	Yes	Yes
BT Business Critical PSTN	No	No	No	Yes*1	Yes
ISDN 2/ 2e & BT Highway	No	Yes*1	Yes	Yes	Yes
ISDN 30	No	Yes*1	Yes	Yes	Yes
Featureline & Featureline Compact	No	Yes*1	Yes	Yes	Yes
Featureline Corporate Centrex & Embark Centrex Lines	No	Yes*1	Yes	Yes	Yes
Featureline Corporate Digital & Embark Digital Lines	No	No	Yes*1	Yes	Yes
Private Circuits	Yes	Yes	Yes	No	No
Broadband VoIP	No	No	No	No	No
Mobile, Fusion, ICT	No	No	No	No	No
BT Business Total Broadband Office	No	Yes*1	No	No	No
BT Business Total Broadband Office Unlimited	No	Yes*1	No	No	No
BT Business Total Broadband Option 1	No	Yes*1	No	No	No
BT Business Lite	No	Yes*1	No	No	No
BT Business Total Broadband Advance	No	Yes*1	No	No	No
BT Business Total Broadband Advance Support	No	Yes*1	No	No	No
BT Business Total Broadband Option 2	No	Yes*1	No	No	No
BT Business Single	No	Yes*1	No	No	No
BT Business Share	No	Yes*1	No	No	No
BT Business Total Broadband Option 3	No	Yes*1	No	No	No
BT Business Total Broadband Advance Support (Fibre)*3	No	Yes*1	No	No	No
BT Business Total Broadband Fibre	No	Yes*1	No	No	No
BT Business Total Broadband Fibre Plus	No	Yes*1	No	No	No
BT Business Total Broadband Fibre Elite	No	Yes*1	No	No	No
BT Infinity for business Option 1 Advance	No	Yes*1	No	No	No
BT Infinity for business Option 1 Advance Support	No	Yes*1	No	No	No
BT Infinity for business Option 2 Advance	No	Yes*1	No	No	No
BT Infinity for business Option 2 Advance Support	No	Yes*1	No	No	No
BT Infinity for business Option 3 Advance Support	No	Yes*1	No	No	No

Notes

*1 - Included in rental charge

*2 - Priority Fault Repair Service is not available for new supply with effect from 1 March 2010

*3 - previously known as BT Business Total Broadband Advance Support (up to 15M).

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