The Minimum Period minimumapplicable contractto Featureline term for Featureline and Featureline Compact service is 12 months, other unlessthan Fixedwhere Termthe ContractsCustomer (alsocontracts referredfor to as Long Term Contracts) or Temporary Service area requested.long Seeterm Sectioncontract* or Temporary Service. For information about Temporary Service see Section 15 Part 11 Temporary Service of Featurelines or Featureline Compact.

See Part 12 of this Section for Internal shift and provision of internal exchange line wiring for Featureline or Featureline Compact.

FixedLong Termterm Contractscontracts* with a Minimum Period of three three or five yearsyear are duration are also available, providing discounts on the standard rental charges for Featureline and Featureline Compact access. This discount is not available on any other Featureline or Featureline Compact rental charges(e.g. Local Link, Features, etc.), or one-off connection or conversion charges.

To receive these discounts, a customer must contract to retain their Featureline or Featureline Compact service for a Minimum Period of three or five yearsyear Fixed Term. At the end of the Minimum FixedPeriod Termapplicable Contract the rental payable will revert to the standardlong 1-year term prices,contract unless the customerrental requestspayable willand signsrevert toa furtherthe Fixedstandard published Termcharges Contract.applicable to contracts with a 1-year Minimum Period, unless the customer requests and signs a further long term contract.

*these may also be referred to as Fixed Term Contracts

For Featureline and Featureline Compact, there is a web site on bt.com to access the Featureline User Guides - www.bt.com/featurelineuserguides. Also available are hard copies, which are available on request and chargeable.

Early Termination Charges For Featurelines and Featureline Compact lines

If the customer terminates the contract before the end of the Minimum Period, the following early termination charges will apply:

1. Contracts with a 12 Month Minimum Period

If the contract is terminated within 12 months, the customers will pay BT the full rental for the remainder of the 12 month period.

2. Fixed Long Termterm Contractscontracts - 3 - (3 or 5 year Minimum Period) Contractapplies

(i) Where the Contract is terminated within the first 12 months of the Minimum Period, the Customer will pay BT the full rental due for the first 12 months of the Minimum Period and 50% of the rental that would otherwise have been payable for the remainder of the Minimum Period at the rental applicable on the date of termination (exclusive of VAT).

ii) Where the Contract is terminated after the first 12 months of the Minimum Period, the Customer will pay BT 50% of the rental that would otherwise have been payable for the remainder of the Minimum Period at the rental applicable on the date of termination (exclusive of VAT).

iii) At the end of the Minimum Period, the rental charges will revert to the standard charges applicable at that time.

3. For contracts with a 1 year Minimum Period and long term contractson both 1 year Minimum Term and Fixed Term Contracts

(i) VAT will not be applied to these termination charges, unless otherwise stated

(ii) Termination charges where a customer is moving a Featureline or Featureline Compact line do not apply to existing customers moving to a new location within the same building. Under these circumstances a shift and visit charge would apply unless installation takeover is applicable. Please see Part 12of this Section.

(iii) Termination charges will not apply where the customer wishes to upgrade service at a site:

a) from Featureline Compact to Featureline, Featureline Corporate or Featurenet Embark or a 'converged' proposition involving BT PSTN lines, ISDN lines or Featurelines, under a new contract of at least the equivalent remaining Minimum Period.

b) from Featureline to Featureline Corporate or Featurenet Embark or a 'converged' proposition involving BT PSTN lines, ISDN lines or Featurelines, under a new contract of at least the equivalent remaining Minimum Period.

c) from Featureline or Featureline Compact lines on a long Fixedterm Termcontract to Contract to ISDN2 OR ISDN 30 under a new contract provided of at least the equivalent remaining Minimum Period. applicable to the new contract is equal to or greater than the outstanding Minimum Period applicable to the terminating Featureline or Featureline Compact contract.

(iv) Termination charges will not apply where a customer wishes to cease an installation and relocate to another site and Featureline, Featureline Compact, Featureline Corporate or Featurenet Embark is taken at that site (with normal connection or takeover charges) under a new contract with a Minimum Period equivalent to or greaterat leastthan the minimumMinimum termPeriod ofapplicable serviceto on the ceasing line (1,which 3is orbeing 5terminated. The years). The charge will not be applied irrespective of when during the initial Minimum termPeriod that of service that the relocation takes place.

(v) Termination charges apply irrespective of whether the featurelineFeatureline or featurelineFeatureline compactCompact service was provided as new or was provided as new or was taken over.

(vi) Termination charges will not apply where a customer wishes to terminate a Featureline or Featureline Compact long Fixedterm Termcontract within Contract early to replace it with anotherthe BTMinimum Period to a new contract for Featureline or Featureline Compact contractprovided withthe Minimum Period applicable to the new contract is equal to or greater than the outstanding Minimum Period applicable to the terminating Featureline or Featureline Compact contract. If the new contract is for fewer channels an early termination charge will apply to the ceased channelsa. duration which must be longer than the outstanding term. If the new contract is for a lesser number of channels a termination payment will be charged for the ceased channels.

(vii) A customer may take out a new long Fixedterm Termcontract at Contract at any time after the expiry of the itsMinimum Period applicable to the existing onelong term contract. If If at the end of the Minimum anPeriod applicable to the existing Fixedlong term Termcontract, the Contract the Customer does not contract takefor out a new Fixedlong Termterm Contractcontract, rentals rentals will revert to the prevailing standard price. applicable to contracts with a 1 year Minimum Period.

(viii) Long Fixedterm Termcontracts do Contracts do not protect against changes in the rental prices payable during the contract; term; they offer the customer a discount over the appropriate and prevailing charges minimumapplicable termto rental prices, in return for a commitmentcontract bywith the customer to retain the Featureline or Featureline Compact service for the duration of the Fixed Contracta Term.1 year Minimum Period, in return for a commitment by the customer to retain the Featureline or Featureline Compact service for the Minimum Period applicable to the long term contract.

Order Cancellation Charge

If a Customer cancels a Contract or the provision of a line before Service is provided, cancellation charges will apply as set out in Pricing Information. This charge will apply to new provisions, takeovers and conversions.

Featureline Conversion

1.) Featureline Conversion Charge

Featureline is an additional service which is provided only by BT which is not compatible with lines provided by other providers or standard PSTN lines, therefore BT must remove the additional features and convert the Featureline to a standard PSTN line prior to transfer or migration.

Where a customer terminates the Featureline/ Featureline Compact service, and either:

a) Transfers their line to another provider or

b) Converts their line to a PSTN line with BT

BT will apply a charge as set out in the Conversion Charge section of this Price List ( see the "Connection, Conversion and Takeover Charges" tables- for each product, under Pricing Information).

2.) Calls routed through another Communications Provider ("CP") (other than BT) - Conversion to BT Featureline from PSTN or from BT Featureline to PSTN

If the Customer has calls routed through another CP, the Customer will need to advise their CP that the Customer is converting to or from a BT Featureline. Failure to do so will mean that calls may be charged at BT's standard rates or the rates of any Calls and Lines package the Customer may already have with BT.

In some circumstances it may not be possible to have calls routed through another CP on a BT Featureline. It is the Customer's responsibility to check with their CP.