Capped Calls

Capped Calls are subject to the following additional terms and conditions:

1. Where Capped Calls has been selected this will be applied to all Lines in the Inventory including any Additional Lines.

2. Call duration is rounded up to the next minute and call charges are rounded up to the next penny.

3. The cap applies to Calls up to 60 minutes. Minutes in excess of the 60 minutes will be charged at the rates detailed in the table set out abovebelow.

4. Spend on Capped Calls will be Contributory Spend.

Calls covered by the Capped Calls are charged at the rates set out in Tables A, B and C below. All other calls are charged at uncapped call rates as set out in the Uncapped Calls section below (Tables D to J).

Table A: Prices for Local and National Geographic Capped Calls

Also includes calls charged at g21 rate and shown as 11 under Categorisation for Customer Options in Section 2 Part 11

Table B: Prices for International Direct Dialled (IDD) Capped Calls

Table C: Prices for Calls to Mobiles (From a Fixed Line) ? Capped Calls (excludes ISDN 64Kbit/s data calls to mobile telephones)

All other calls to mobiles are charged at uncapped rates as set out in the Uncapped Calls section below.

All1. BT otherBusiness callsComplete toprovides mobilesInclusive areMinutes chargedduring at uncapped rates as set out in the UncappedMinimum CallsPeriod section below. The Customer will receive the Inclusive Minutes on every Line (subject to paragraph 5 below).

2. The Inclusive Minutes are 500 inland minutes per calendar month per Line. Inclusive Minutes

13. BT The Business Complete provides Inclusive Minutes. The Customerapplies willto receive the Inclusivefollowing Minutescall on every Line (subject to paragraph 5 below).types:

2. The Inland InclusiveCalls Minuteswhich are 500defined inlandas: minutes01, per02, calendar03, month05 per(where Line.charged at G21 rates), 0870, 0845 and calls from Northern Ireland to fixed destinations in the Republic of Ireland.

34. The Inclusive Minutes appliesapply per Line. It cannot be transferred to anotherthe followingLine call types: Inlandand Callsany whichunused areallowance definedcannot as:be 01,carried 02,forward 03,to 05another (wheremonth. At chargedthe atbeginning G21of rates),each 0870,calendar 0845month and calls from Northern Ireland to fixed destinations in the Republicminutes ofallowance Irelandfor the Inclusive Minutes is reset. For Installations see the note below.

45. The Installation Inclusive- Minutesthe applyCustomer perwill Line.receive It cannot be transferred to anotherthe Inclusive Minutes on all LinesLine andin anythe unusedInstallation. allowance cannot be carried forward to another month. At the beginning of each calendar month the minutes allowance for the Inclusive Minutes is reset. For Installations see the note below.

56. Installation -Where the Customer will receive the Inclusive Minutes onapplies, all Lines in the Installation. any Calls :

6. Any Calls :(a) In excess of the Inclusive Minutes (for Installations see the note below); or

(b) Which are not included within the Inclusive Minutes,; or

will(c) Afterbe charged at the ratesInclusive applicableMinutes tohas beenthe Standardremoved Contract.at the end of the Minimum Period

7. Itwill isbe chargedthe Customer'ats responsibility to monitor their usage against the InclusiveCapped Minutes.or Uncapped rates set out above and below, as appropriate.

Note7. It regardingis Installationsthe Customer's responsibility to monitor their usage against the Inclusive Minutes.

ForNote regardingInstallations, whenInstallations measuring whether or not calls become chargeable under paragraph 6 above, BT will measure at Installation level which means that:

EachFor calendarInstallations month, BTwhen willmeasuring addwhether together the Inclusive Minutes foror Linesnot incalls thebecome Installationchargeable ("Totalunder Allowance")paragraph and6 theabove, usageBT acrosswill measureall the Lines in the Installationat ("TotalInstallation Usage"). Wherelevel thewhich Totalmeans Usage in that :calendar month exceeds the Total Allowance in that calendar month, BT will commence charging as set out in paragraph 6 on all Lines in the Installation.

Each calendar month, BT will add together the Inclusive Minutes for Lines in the Installation ("Total Allowance") and the usage across Intra Business Callsall the Lines in the Installation ("Total Usage"). Where the Total Usage in that calendar month exceeds the Total Allowance in that calendar month, BT will commence charging as set out in paragraph 6 on all Lines in the Installation.

Intra Business Calls

Intra Business Calls is subject to the following additional terms and conditions and definitions:

1. CUG means the direct closed user group within which the Customer may make zero rated Calls for up to one hour duration between :

(a) Lines in the Inventory;

(b) Lines in the Inventory and a BT Mobile Device (from the 19th September 2011); and

(c) BT Mobile Devices from the 19th September 2011

2. All the Lines (including any Additional Lines) within the Inventory will be included in the CUG. All BT Mobile Devices which are included in the Inventory will be included in the CUG from the 19th September 2011.

3. Calls within the CUG will be zero rated for up to 60 minutes. Minutes in excess of 60 minutes will be charged as follows:

(a) In accordance with the pence per minutes charges applicable to Uncapped Calls set out below.

(b) Minutes in excess of 60 minutes will be rounded up to the nearest minute.

4. These Call charges are Contributory Spend.

5. Fair Use Policy - A Fair Use Policy applies to Intra Business Calls: The total of the Customer?s Calls under the Intra Business Calls must not exceed 75% of the Customer's total Call minutes in any calendar month under BT Business Complete.

If the Customer exceeds the parameters set out above BT may:

(a) Terminate the Intra Business Calls in which case BT will charge for all Intra Business Calls in accordance with the charges applicable to Uncapped Calls set out below, in which case these Call charges are Contributory Spend.

(b) Terminate the BT Business Complete Contract in which case BT will charge in accordance with the Standard Contracts.

Zero rated Calls made within the CUG are not included in BT?s assessment of the Customer's minutes usage for the purposes of the Call Package.

The following table sets out the Calls that can be included in the Uncapped Calls and the pence per minute rates applicable to those Calls under BT Business Complete.

Spend on Uncapped Calls will be Contributory Spend.

Table D: Prices for Local and National Geographic Uncapped Calls

Table E: Prices for International Direct Dialled (IDD) Uncapped Calls

For a list of countries by IDD chargeband see Table J in Section 56 Part 20

Table F: Prices for Calls to Mobiles (From a Fixed Line) - Uncapped Calls

Table G: Prices for International ISDN 64k/Bits Data Calls

For a list of countries by IDD chargeband see Table K in Section 56 Part 20

Table H: Prices for International Direct Dialled (IDD) Calls to Mobile Telephones

Full details of the destinations and number ranges to which these charges apply are shown at Section 2 Part 17

For a list of countries by IDD chargeband see Table J in Section 56 Part 20

Calls to all other countries are charged at BT standard prices, see Basic International Call Charges in Section 2 Part 2

Table I - BT Text Prices

* each text message is limited to 160 characters. Where a request is made to send a text which exceeds 160 characters the message will be delivered as multiple messages each up to 160 characters in length. Each text will be charged at the rate appropriate to the destination telephone.

** Texts to premium rate services are not currently available.

Please see Section 2 Part 1 Sub-Part BT Text for further information relating to BT Text service.

Table J: Prices for calls to Number Translation Service (NTS) Numbers

0845 NTS numbers are those shown in Section 2 Part 13 of the BT Price List with a Categorisation for Customer Options of '3'.

Prices for Calls from Northern Ireland to the Republic of Ireland

Calls from Northern Ireland to fixed telephones in the Republic of Ireland will be charged at the appropriate Inland rate. Calls from Northern Ireland to mobile telephones registered in the Republic of Ireland will be charged at the same rate as calls from the rest of the United Kingdom to mobile telephones registered in the Republic of Ireland.

Call prices not covered in Tables A to J will be charged in accordance with the Standard Contract

Call Package (previously known as the Unlimited Calls Package)

*Notes:

The reduced Additional Monthly Subscription Charge is applied per Line and applies if the customer includes a Compatible Broadband Service (on published standard terms and conditions and charges) or a Compatible Mobile Service (from 19th September 2011) in the Inventory or both.

Where the Customer terminates the Compatible Broadband Service or a Compatible Mobile Service and as a result of this no Compatible Broadband Service or Compatible Mobile Service remains in the Inventory, the Additional Monthly Subscription Charge will revert to that stated above for the Call Package where no Compatible Broadband Service or Compatible Mobile Service is included in the Inventory.

The Call Package is subject to the following additional terms and conditions and definitions:

1. The Additional Monthly Subscription means the charge payable each month per Line by the Customer in return for which the Customer will receive the Call Package, this charge is in addition to any line rental charges that apply to the Line.

2. The Additional Monthly Subscription is billed monthly/quarterly in advance and is in addition to any line rental charges applicable to the Line. Where the Call Package is applied part way through a month the Additional Monthly Subscription due for the first month is pro-rata of the full Additional Monthly Subscription.

3. The Additional Monthly Subscription is Contributory Spend.

4. Application of the Call Package - the Call Package can be applied to any Line other than on Installations, where if the Call Package is to be applied to a Line in an Installation, it will be applied to all Lines in the Installation (in which case the Additional Monthly Subscription will apply per Line in the Installation). The Call Package applies per Line; it cannot be transferred to another Line.

5. Additions and Deletions - the Customer can add the Call Package to Lines and remove the Call Package from Lines subject to the Installation rules.

6. The Call Package applies to the following Calls:

• Inland Calls which are defined as: 01, 02, 03, 05 (where charged at G21 rates), 0870, 0845 and Calls from Northern Ireland to fixed destinations in the Republic of Ireland;
• Fixed to UK mainland Mobile Calls (excludes calls to specialised numbers and other rates);
• Fixed to IDD fixed destination Calls subject to the exceptions listed below.

7. The following are excluded from the Call Package:

(a) The IDD fixed destinations as detailed in Section 56 Part 25 of this BT Price List

(b) Calls to IDD Mobiles, IDD PRS and ISDN 64k International data calls:

The rates for these Calls can be found in the BT Price List Entry Section as follows:

IDD Mobiles (see Table H above)

IDD PRS - Entry Section 2 Part 2

ISDN 64K International data calls (see Table G above)

8. Duration and call rounding is accordance with the General Notes - under Dialled Call Charges.

9. The following call allowance applies to the Call Package:

For any and each Line (for Installations see the note below):

Inland and IDD Calls (as stated in paragraph 76 above) - 5000 minutes per calendar month;

F2M minutes - 500 minutes per calendar month,

For Calls in excess of the 5000 minutes and/or the 500 minutes the Customer will be charged from the next calendar day until the end of that calendar month as follows:

In accordance with paragraph 10 below.

These Call charges will be Contributory Spend.

Note regarding Installations:

For Installations, the Call Package is applied to all Lines in the Installation and the Additional Monthly Subscription is payable per Line. When measuring the Customer?s usage, BT will measure at Installation level which means that:

Each calendar month, BT will add together the allowance per Line in the Installation ("Total Allowance") and the usage across all the Lines in the Installation ("Total Usage"). Where the Total Usage in that calendar month exceeds the Total Allowance in that calendar month, BT will commence charging as set out in paragraph 10 (a) and (b) on all Lines in the Installation.

10. BT will charge for:

(a) The minutes in excess of 60 minutes for Calls on Lines that are included within the Call Package; and

(b) Calls that are not included within the Call Package, and

(c) Calls in excess of the call allowance in paragraph 9 above,

at the relevant pence per minute rates applicable to Uncapped Calls set out above.

These Call charges will be Contributory Spend.

Please note the information about Installations in Note 9 above.