• (1)BT's Standard Terms & Conditions for Business Service, Conditions for BT Customer Commitment and Terms and Conditions for Business Broadband Voice will continue to apply as appropriate. For 'BT Customer Commitment with BT Mobile' option, BT's Terms and Conditions for BT Mobile Services or BT's Terms and Conditions for BT Business Mobile Services also apply. Existing billing arrangements will continue to apply to the Customer and its Subsidiaries.
• (2)Customers must apply to join the pricing package. The pricing package will commence from the Operational Service Date specified by BT on the Application Form and the applicable BT Customer Commitment PST call prices will be applied from that date.
• (3)Customers are required to commit to a Committed Call Spend amount for their:
• (a) PST Call Spend at the BT CustomerCommitment prices, excluding VAT; and
• (b) BBV Call Spend (excluding VAT); and
• (c) BT Mobile Call Spend (excluding VAT) where they are contracting for BT Customer Commitment with BT Mobile option, which will be charged at the BT Mobile prices specified in the Customer's BT Mobile Services or BT Business Mobile Services Contract.
• (4)Customers joining the BT Customer Commitment package will have all other PST call pricing packages ceased from the Operational Service Date of the BT Customer Commitment package, except those shown in Eligibility above. Customers may, however, include BT Customer Commitment expenditure within the BT Dual Discount Package.
• (5)All lines included in the BT Customer Commitment package will have all other PST call pricing packages ceased from the Operational Service Date of the BT Customer Commitment package, with the exception of those packages shown in Eligibility above.

If;

• (6)the Customer's Total Contributory Call Spend at the end of any year within the Contract Period is below the Adjusted Committed Call Spend for the tier of `Committed Call Spend' selected by the Customer
• (7)the Customer terminates the Contract before the end of the Contract Period and before reaching the Adjusted Committed Call Spend for any year within the Contract Period

or

• (7)the Customer terminates the Contract before the end of the Contract Period and before reaching the Adjusted Committed Call Spend for any year within the Contract Period
• (8)Customers may apply at any time during the Contract Period to move:
• (a)from a one year Contract Period to a two year Contract Period (as long as the Committed Call Spend is not lower);
• (b)up to a higher Committed Call Spend but not to a lower Committed Call Spend.
• (c)from one BT Customer Commitmentoption combination to another.
• (d)to another BT product of equivalent remaining Contract Period and the same or greater annual Committed Call Spend. Where there is no equivalent Committed Call Spend amount then the Customer can obtain the rates for the nearest level below their existing BT Customer Commitment Committed Call Spend amount but must retain their BT Customer Commitment Committed Call Spend amount for a further Contract Period. (see also BT Business Plan, BT Business One Plan and BT Business Reward Migration rules).

then the Customer shall pay a reconciliation payment of 20% of the difference between the Total Contributory Call Spend for the relevant year and the Adjusted Committed Call Spend. If a Customer who has contracted for a two year commitment Contract Period cancels the contract with BT in year 1 then the Customer will pay BT 20% of the difference between the Total Contributory Call Spend and the Adjusted Committed Call Spend for each year.

In respect of (a) (b) (c) and (d) above, the original Contract will be terminated subjectand to the reconciliation of the Committed Call Spend and a new ContractMinimum Period commenced. The new Contract will be for a full ContractMinimum Period (1 or 2 years) and spend under the ceased ContractMinimum Period will not count towards the Committed Call Spend for the new ContractMinimum Period.

BT Customer Commitment with BT Mobile

BT Mobile Spend will be taken into account in determining the Customer's Total Contributory Call Spend with effect from 1 July 2006.

• (9)Customers with Committed Call Spend of £100000.00 p.a or more
• (a)Following signature of the hosted voice service Contract, the Customer must complete a hosted voice service migration form before the next Spend Measurement Date of the BT Customer Commitment Contract.
• (b)The hosted voice service Contract signed by the Customer must result in the Customer's average annual total hosted voice service Committed Spend being increased by a sum equal to or greater than 85% of the Committed Call Spend under the existing BT Customer Commitment Contract.
• (c)If the BT Customer Commitment Contract is for a 1 year Contract Period and continues for a further Contract Period, this option will expire at the end of the Contract Period immediately following the Contract Period in which the hosted voice service Contract is signed. The Customer agrees that the BT Customer Commitment Contract will terminate on the second Spend Measurement Date following signature of the hosted voice service Contract.
• (d)If the BT Customer Commitment Contract has a 2 year Contract Period the following will apply:
• (i)if the hosted voice service Contract is signed in the first year of the BT Customer Commitment 2 year Contract Period then the Customer agrees the BT Customer Commitment Contract will expire at the end of that 2 year Contract Period.
• (ii)If the hosted voice service Contract is signed in the second year of the BT Customer Commitment 2 year Contract Period then the BT Customer Commitment Contract will be allowed to continue for a further Contract Period of 12 months only.

Customers may decide at any time during the ContractMinimum Period Period to move to BT's hosted voice service (i.e Featurenet, Embark or MMVOIP). It may not be technically feasible to install a hosted voice service without a lead time. For this reason at the time the Customer signs a Contract with BT for the supply of a hosted voice service, the Customer will not at the same time be required to terminate the BT Customer Commitment Contract. The Customer may opt for any Call Spend under the hosted voice service Contract to count as Total Contributory Call Spend under the existing BT Customer Commitment Contract. The following conditions will apply for this option.

• (a)Following signature of the hosted voice service Contract, the Customer must complete a hosted voice service migration form before the next Spend Measurement Date of the BT Customer Commitment Contract.
• (b)The hosted voice service Contract signed by the Customer must result in the Customer's average annual total hosted voice service Committed Spend being increased by a sum equal to or greater than 85% of the Committed Call Spend under the existing BT Customer Commitment Contract.
• (c)If the BT Customer Commitment Contract is for a 1 year ContractMinimum Period Period and continues for a further ContractMinimum Period, this option will expire at the end of the ContractMinimum Period immediately following the ContractMinimum Period in which the hosted voice service Contract is signed. The Customer agrees that the BT Customer Commitment Contract will terminate on the second Spend Measurement Date following signature of the hosted voice service Contract.
• (d)If the BT Customer Commitment Contract has a 2 year ContractMinimum Period the following will apply:
• (i)if the hosted voice service Contract is signed in the first year of the BT Customer Commitment 2 year ContractMinimum Period then the Customer agrees the BT Customer Commitment Contract will expire at the end of that 2 year ContractMinimum Period.
• (ii)If the hosted voice service Contract is signed in the second year of the BT Customer Commitment 2 year ContractMinimum Period then the BT Customer Commitment Contract will be allowed to continue for a further ContractMinimum Period of 12 months only.

For the avoidance of doubt

• (e)At the end of each Contract Period, the standard reconciliation rules will apply.
• (f)If at the end of the final Contract Period the Customer requires BT Customer Commitment Prices to apply to its remaining PST contracts, if any, the Customer will be required to enter into a new BT Customer Commitment Contract.

BT Customer Commitment with BT Mobile

BT Mobile Spend will be taken into account in determining the Customer's Total Contributory Call Spend with effect from 1 July 2006.