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Section 2:Call Charges & Exchange Line Services

Part 7:International Ancillary Services and Facilities

Subpart 1:Telemarketing Services - International Freefone, Universal Freefone, Shared Cost Service and Terminating Abroad

Definitions and Interpretation

CALL CHARGES FOR 08 NUMBERS

Ofcom may introduce changes in regulation which will affect call charges to 08 numbers. This may result in changes to Call Charges and other changes to terms and conditions.

"abroad” means outside of the UK

"POA” means provided on application

"UAC” means under achievement charge

ITU=International Telecommunication Union

General

International Ancillary Services and Facilities are provided subject to BT's Conditions for BT Business Communications Service Telemarketing Services).

Provision of service is subject to availability.

The Customer shall pay the applicable charge for each call in addition to the charges for the provision of that service.

The Minimum Period of service is 12 months unless the Customer elects to take the short term option which has a Minimum Period of 3 months.

The Customer shall not either alone or in partnership with any other person carry on any trade or business under a name which includes the words 'International Freefone' or those words translated into a language other than English.

International Freefone Service ('IFS')

This is BT's international toll-free service. This service enables customers to provide a toll-free service to overseas callers. An IFS call originates abroad and terminates in the UK.

The overseas caller is able to use the in-country free phone numbering service to connect to a UK telephone number. In many countries this is free of charge however, in some countries, the caller has to pay a charge. The business customers pay BT International Freefone rental charges for the international numbers, and pay call charges for the calls . Call charges vary depending upon the country of origin.

Universal Freefone Service ('UFS')

This service is similar to IFS and enables customers to provide a single toll-free number from any country in which the service is available. The call originates abroad and terminates in the UK.

Customers may request up to 10 preferred numbers. However, requested numbers may not be available as BT does not control the number management process.

Numbers may be withdrawn and allocated to other customers if not brought into service within 90 days of assignment to the Customer.

Ceased numbers will be available for reallocation to other customers 6 months after the cease date.

Some hotels may bar access to UFS (+800).

Charges may apply to calls made from hotels, payphones or mobile phones to UFS.

Transit IFS & Transit UFS

Enables an incoming IFS or UFS call to be switched in the UK and terminated at an overseas PSTN destination. The call originates abroad, is switched in the UK and terminates abroad.

International Shared Cost Service ('ISCS')

The overseas caller pays domestic call charges and the customer in the UK pays for the rest of the call. The call originates abroad and terminates in the UK. Call charges in the other countries will vary depending on the call charges applied by the local operator and are not controlled by BT.

Terminating Abroad ('TA')

This service enables customers to have UK originated Freefone, BT 0845 or BT 0870 call service terminated at an overseas destination. The call originates in the UK and terminates abroad.Customers will not be entitled to the usual Call Payments associated with 0845 and 0870 calls in relation to this service.

Enhanced Information Statistics ('EIS') Reports

For Reports available, and applicable charges please see Section 2 Part 6,EIS Reports and Control

Charging Information

The charges quoted exclude the charges for provision, connection, rental and other charges for standard business exchange lines (see Section ) and any telephone or other equipment connected to the line/s.



IFS

UFS

International Shared Cost Service

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£

£

£

£

Number application fee

N/A

N/A

130.00

149.51

N/A

N/A

Number Connection Charge

Nil

Nil

Nil

Nil

Nil

Nil

Change of Number

100.00

115.00

N/A

N/A

100.00

115.00

Change of terminating number to which calls are delivered - for all changes ordered & changed at the same time

100.00

115.00

100.00

115.00

100.00

115.00

Rental Charges

For new contracts signed after 1st May 2004, Rental and charge per country of activation:



IFS

UFS

International Shared Cost Service

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£(pq)

£(pq)

£(pq)

£(pq)

£(pq)

£(pq)

Charge per number

POA

POA

N/A

N/A

POA

POA

UFS - Charge per number per country of activation

N/A

N/A

POA

POA

N/A

N/A

A Universal International Freefone Number ('UIFN') required for UK - UK Service would incur the activation rental charge and all other charges applicable to UIFN's.

Short Term Option - Number Rental and Change of Number





Short Term Option

Exc VAT

Inc VAT

£

£

3 months Number rental

POA

POA

Each subsequent month

POA

POA

Change of International 0800 number

POA

POA

Change of terminating number

POA

POA

Call Charges

Customers taking IFS, UFS or ISCS pay call charges to BT.

UFS calls originated and terminated within the UK are charged as domestic UK Freefone 0800 prices detailed within Section 2 Part 6

All charges are quoted as per minute but will be charged per second. Unless stated otherwise in this Part 7 or on the order form, with effect from the 7th June 2008 the minimum call duration for IFS/UFS, TA (Terminating Abroad) Chargeable Products and ISCS will be 30 seconds. Call durations are measured to a fraction of a second and the call charge is rounded up to the nearest 1000th of a penny. Inbound call charges will be rounded up to the nearest half penny where the calculated call price does not fall on a half-pence or whole penny.

(IFS) - Calls are free* to the caller except in certain countries where the caller pays the local operator charges.

(UFS) - Calls are free* to the caller.

NB: The charges within this section are for calls from fixed line networks, unless stated otherwise.

* Charges may apply to calls from hotels, payphones or mobile phones.

Some overseas administrations provide access from mobile networks and payphones either free of charge or for a small fee (shared cost) but that access from these overseas administrations cannot be guaranteed.

IFS, UFS and 0800





Country Tier

Calls originating on fixed line phones



Charge per minute

Calls originating on Mobile phones



Charge per minute

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£

£

1

POA

POA

POA

POA

2

POA

POA

N/A

N/A

3

POA

POA

N/A

N/A

4

POA

POA

N/A

N/A

5

POA

POA

N/A

N/A

6

POA

POA

N/A

N/A

ISCS





ISCS Country

Calls originating on fixed line phones



Charge per minute

Calls originating on Mobile phones



Charge per minute

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£

£

Belgium

POA

POA

N/A

N/A

Germany

POA

POA

POA

POA

Ireland (Republic of)

POA

POA

N/A

N/A

Netherlands

POA

POA

N/A

N/A

Spain

POA

POA

N/A

N/A

08XX TA - POA

Transit Service



Transit Zone

Countries

1

Belgium, Denmark, France, Germany (Calls originating on Fixed lines), Ireland (Republic of), Italy, Netherlands, Norway, Portugal, Sweden, Switzerland

2

Austria, Canada, Finland, Gibraltar, Greece, Hawaii, Luxembourg, Poland, Spain, USA,

3

Australia, Croatia, Czech Republic, Hungary, Slovakia, Slovenia, Turkey

4

Hong Kong, New Zealand, Singapore

5

Cyprus, Israel, Japan, Malta, Monaco

6

Germany (Calls originating on Mobile phones), Mexico, Panama, Russia/Moscow, United Arab Emirates

7

Antigua and Barbuda, Argentina, Barbados, Bermuda, Cayman Islands, Costa Rica, Dominica, Dominican Republic, Estonia, Grenada, Iceland, India, Jamaica, Latvia, Morocco, Lithuania, Macao, St Lucia, St Kitts & Nevis, St Vincent & the Grenadines, Trinidad & Tobago, Virgin Islands (UK)

8

South Africa

9

Bahrain, Bolivia, Columbia, Malaysia, Nicaragua, Paraguay, Peru. Romania, Saudi Arabia, Sri Lanka, Thailand, Uruguay, Venezuela

10

Belize, Brazil, Chile, China, Egypt, Ghana, Indonesia, Korea Republic (South), Kuwait, Mauritius, Nigeria, Oman Philippines, Qatar, Taiwan

Transit Service Calls

Transit services are available from all the countries from which the IFS is available. The countries are divided into zones as detailed previously in this Part and the charges are outlined in the following table. These charges are in addition to the rental charges for the IFS.











Origin of Call:

Charge per minute to call destination

Zone 1

Zone 2

Zone 3

Zone 4

Zone 5

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£

£

£

£

£

£

£

£

Zone 1

0.51

0.59

0.51

0.59

0.66

0.76

0.66

0.76

0.66

0.76

Zone 2

0.63

0.73

0.63

0.73

0.78

0.90

0.78

0.90

0.78

0.90

Zone 3

0.81

0.94

0.81

0.94

0.96

1.11

0.96

1.11

0.96

1.11

Zone 4

0.84

0.97

0.84

0.97

0.99

1.14

0.99

1.14

0.99

1.14

Zone 5

1.08

1.25

1.08

1.25

1.23

1.42

1.23

1.42

1.23

1.42

Zone 6

1.14

1.32

1.14

1.32

1.29

1.49

1.29

1.49

1.29

1.49

Zone 7

1.35

1.56

1.35

1.56

1.50

1.73

1.50

1.73

1.50

1.73

Zone 8

1.41

1.63

1.41

1.63

1.56

1.80

1.56

1.80

1.56

1.80

Zone 9

1.50

1.73

1.50

1.73

1.65

1.90

1.65

1.90

1.65

1.90

Zone 10

1.65

1.90

1.65

1.90

1.80

2.07

1.80

2.07

1.80

2.07



Origin of Call:

Charge per minute to call destination

Zone 6

Zone 7

Zone 8

Zone 9

Zone 10

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£

£

£

£

£

£

£

£

Zone 1

0.96

1.11

0.96

1.11

0.66

0.76

1.16

1.34

1.16

1.34

Zone 2

1.08

1.25

1.08

1.25

0.78

0.90

1.28

1.48

1.28

1.48

Zone 3

1.26

1.45

1.26

1.45

0.96

1.11

1.46

1.68

1.46

1.68

Zone 4

1.29

1.49

1.29

1.49

0.99

1.14

1.49

1.72

1.49

1.72

Zone 5

1.53

1.76

1.53

1.76

1.23

1.42

1.73

1.99

1.73

1.99

Zone 6

1.59

1.83

1.59

1.83

1.29

1.49

1.79

2.06

1.79

2.06

Zone 7

1.80

2.07

1.80

2.07

1.50

1.73

2.00

2.30

2.00

2.30

Zone 8

1.86

2.14

1.86

2.14

1.56

1.80

2.06

2.37

2.06

2.37

Zone 9

1.95

2.25

1.95

2.25

1.65

1.90

2.15

2.48

2.15

2.48

Zone 10

2.10

2.42

2.10

2.42

1.80

2.07

2.30

2.65

2.30

2.65

International Commitment Packages From 1st May 2004

The International Commitment package is an opt-in package for customers willing to commit to a minimum volume of minutes per annum. ('Committed Call Volume') for IFS, UFS, ISCS or TA either as individual services or in any combination.

The `Committed Call Volume' commences on the Service Start Date. The UFS minutes can not include minutes both originating and terminating in the UK.

International Commitment Package - POA

Charges for Basic, Advanced Services and ICM - POA.

Current Worldplus package Customers may terminate their existing Contract without incurring early termination charges on condition they subscribe to a Commitment Contract with a term longer than the un-expired period of their existing contract.

The new charges or Call Payments will not be applied retrospectively.

At the end of the initial Minimum Period, the contract continues until terminated by the Customer or BT in accordance with the Contract. A further Minimum Period does not apply to International Commitment Packages.

Underachievement Charges for the International Commitment Package

At each anniversary of the Service Start Date the total duration of all Calls over the previous Contract Year will be calculated: (`the Achieved Minutes Figure'). Unless the Achieved Minutes Figure is greater than or equal to 90% of the Committed Call Volume then a UAC will apply as set out below.

The difference between the Achieved Minutes Figure and the Committed Call Volume is referred to as the shortfall.

The size of the Achieved Minutes Figure will determine the method used for determining the UAC;

  • a.The Achieved Minutes Figure is 50% or less of the Committed Call Volume.
  • b.The Achieved Minutes Figure is over 50% of the Committed Call Volume.
  • c.The Achieved Minutes Figure is over 90% of the Committed Call Volume.

The figures in the worked examples are for illustrative purposes only.

  • a.The Achieved Minutes Figure is 50% or less of the Committed Call Volume.
  • The UAC will be calculated as follows:-
  • The annual IFS/UFS/ISCS call charges will be multiplied by a `percentage' and then added to the shortfall in minutes multiplied by 2p.
  • UAC = (IFS/UFS/ISCS call charges x a percentage) + (minutes shortfall x 2p).
  • The percentage figure used in the calculation will be 16% for Committed Call Volumes of less than 100k and 35% for Committed Call Volumes of 100k and more.
  • Example 1; if the Committed Call Volume was 50k, the Achieved Minutes Figure was 20k and the combined call bill for IFS/UFS/ISCS is 1000 the UAC will be as follows;
  • UAC = 1000 x 16% + 30000 x 0.02 = 760
  • Example 2; if the Committed Call Volume was 100k, the Achieved Minutes Figure was 40k and the combined call bill for IFS/UFS/ISCS is 2000 the UAC will be as follows;
  • UAC = 2000 x 35% + 60000 x 0.02 = 1900
  • b.The Achieved Minutes Figure is over 50% of the Committed Call Volume.
  • The UAC will be calculated as follows:-
  • The call bill for half the Committed Call Volume will be multiplied by 16% and added to £0.02 times the shortfall;
  • UAC = (the call bill for half the Committed Call Volume x 16%) + minutes shortfall x £0.02.
  • In this calculation the call bill for half the Committed Call Volume is given by the IFS/UFS/ISCS call bill divided by the IFS/UFS/ISCS call minutes x 50% of the Committed Call Volume.
  • Example 1; if the Committed Call Volume was 50k, the Achieved Minutes Figure was 30k and the combined call bill for IFS/UFS/ISCS is 1500 the UAC will be as follows;
  • UAC = (1500/30000 x 25000 x 16% + (20000) x £0.02 = 600
  • Example 2; if the Committed Call Volume was 100k, the Achieved Minutes Figure was 60k and the combined call bill for IFS/UFS/ISCS is 3000 the UAC will be as follows;
  • UAC = (3000/60000) x 50000 x 16% + (40000) x £0.02 = 1200
  • c.Customers achieving 90% or more of their Committed Call Volume will not incur Under Achievement Charges.

Customers who wish to terminate the Service before the Minimum Period expires, and who decide not to subscribe to a new contract with higher volume and/or longer-term commitment, must pay all rental charges due for the remainder of the Minimum Period and, if applicable UAC's.

Country Tiers



Country Tier

Calls originating on fixed line phones



Countries

Calls originating on Mobile phones



Countries

1

Austria, Belgium, Canada, Denmark, France, Germany, Ireland (Republic of), Italy (inc. Vatican City), Netherlands, USA

Germany

2

Finland, Luxembourg, Norway, Portugal, Sweden, Switzerland, Gibraltar*

N/A

3

Australia, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Iceland, Israel, Latvia, Lithuania, Malta, Monaco, New Zealand, Poland, Romania, Russia, Bulgaria, Singapore, Slovakia, Slovenia, Spain, Turkey

N/A

4

Argentina, Belize, Brazil, Chile, China, Colombia, Hong Kong, India, Indonesia, Japan, Korea Republic (South), Malaysia, Mexico, Philippines, Taiwan, Thailand, Venezuela, Pakistan

N/A

5

Antigua and Barbuda, Bahrain, Barbados, Bermuda, Bolivia, Cayman Islands, Costa Rica, Dominica, Dominican Republic, Egypt, Grenada (inc Carriacou), Jamaica, Kuwait, Macao, Mauritius, Morocco, Nicaragua, Oman, Paraguay, Peru, Qatar, Saudi Arabia, South Africa, Sri Lanka, St Kitts & Nevis, St Lucia, St Vincent, Trinidad & Tobago, United Arab Emirates, Uruguay, Virgin Islands (UK), Ghana, Panama

N/A

6

Nigeria

N/A

* Gibraltar is TA service only.

International Advanced Features

Features available are MessageLink, CPI, (Day of Week (DoW), Time of Day (ToD), Special Date (SD), Conditioned Based Routing (CBR), Switch, Proportional Call Distribution (PCD) and Announcement. Charges for these features are as those for Advanced Freefone Feature Scheme 2 detailed in Section 2 A charge applies for changes to Advanced Feature Plans.

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