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Section 2:Call Charges & Exchange Line Services

Part 7:International Ancillary Services and Facilities

Subpart 3:Telemarketing Services - International Freefone, Universal Freefone, Shared Cost Service and Terminating Abroad Options - NO LONGER AVAILABLE FOR NEW SUPPLY

CALL CHARGES FOR 08 NUMBERS All conditions relating to standard telephone service and Telemarketing Service Products (see Section Part ) apply.

Ofcom may introduce changes in regulation which will affect call charges to 08 numbers. This may result in changes to Call Charges and other changes to terms and conditions.

International Freefone (No Longer Available for New Supply) From 1st May 2004

Rental charges for contracts signed before 1st May 2004.



IFS

UFS

International Shared Cost Service

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£(pq)

£(pq)

£(pq)

£(pq)

£(pq)

£(pq)

Charge per number

92.50

106.38

N/A

N/A

92.50

106.38

Charge per number per country of activation

N/A

N/A

92.50

106.38

N/A

N/A

A UIFN required for UK - UK Service would incur the activation rental charge and all other charges applicable to UIFN's.

Standard Call Prices - Ifs, Ufs and Terminating Abroad (No Longer Available for New Supply) From 1st May 2004





Country Tier

Charge per minute

Exc VAT

Inc VAT

£

£

1

0.30

0.35

2

0.36

0.42

3

0.44

0.51

4

0.45

0.52

5

0.48

0.56

6

0.60

0.69

7

0.66

0.76

8

0.69

0.80

9

0.88

1.02

10

0.93

1.07

11

0.99

1.14

12

1.20

1.38

13

1.25

1.44

14

1.35

1.56

15

1.50

1.73

Where the Countries by Tier are;



Transit Zone

Country Tier

Countries

1

1

Belgium, Denmark, France, Germany (Fixed Line originated), Ireland (Republic of), Netherlands

1

2

Italy, Norway, Portugal, Sweden, Switzerland

2

3

Gibraltar, Spain

2

4

Canada, Hawaii, USA

2

5

Austria, Finland, Greece, Luxembourg, Poland

3

6

Turkey

3

7

Australia, Croatia, Czech Republic, Hungary, Slovakia, Slovenia

4

8

Hong Kong, New Zealand, Singapore

5

9

Japan

5

10

Cyprus, Israel, Malta, Monaco

6

11

Germany (Mobile Originated), Mexico, Panama, Russia/Moscow, United Arab Emirates

7

12

Antigua and Barbuda, Argentina, Barbados, Bermuda, Cayman Islands, Costa Rica, Dominica,

Dominican Republic, Estonia, Grenada, Iceland, India, Jamaica, Latvia, Morocco, Lithuania, Macao, St Lucia,

St Kitts & Nevis, St Vincent & the Grenadines,

Trinidad & Tobago, Virgin Islands (UK)

8

13

South Africa

9

14

Bahrain, Bolivia, Columbia, Malaysia, Nicaragua, Paraguay, Peru. Romania,

Saudi Arabia, Sri Lanka, Thailand, Uruguay, Venezuela

10

15

Belize, Brazil, Chile, China, Egypt, Ghana, Indonesia, Korea Republic (South), Kuwait, Mauritius, Nigeria, Oman Philippines, Qatar, Taiwan

International Shared Cost Service Call Prices (No Longer Available for New Supply) From 1st May 2004



Charge per minute

Exc VAT

Inc VAT

£

£

Belgium, Germany, Republic of Ireland Netherlands, Spain

0.198

0.23

Pricing Packages (No Longer Available for New Supply) From 1st May 2004

There are two accumulative discount structures, the standard discount scheme and the opt in International Telemarketing Service Package.

In each calendar month, the number of minutes for all IFS, UFS (excluding calls originating and terminating in the UK), Terminating Abroad Service, Transit Service and International Shared Cost Service calls, billed to a single telephone billing number are accumulated. Discounting is done on a stepped basis and the discount is applied to the standard call price. The discounts and how they are applied are shown in the following tables.

To maximise the benefit of the cumulative discount packages all calls should be billed against one Billing Number.

Basic Package (No Longer Available for New Supply) From 1st May 2004

This package will apply if the customer does not subscribe to any other package.



Cumulative Minutes per Month

IFS

UFS

Terminating Abroad Service

Transit Service

International Shared Cost Service

Up to 2000

0%

0%

0%

0%

0%

2001 - 4000

10%

10%

10%

10%

12%

Over 4000

20%

20%

20%

20%

15%

International Telemarketing Package (No Longer Available for New Supply) From 1st May 2004

The International Telemarketing Package provides the following;

- Up to two IFS numbers per country including Switch feature free of rental and connection charges on those numbers.

- New Customers from 3 December 2001 will be limited to up to two IFS numbers per country to a maximum of five countries, including Switch feature free of rental and connection charges on those numbers.

- reduced UFS Number rental as detailed below and the Switch feature free of connection and rental charges, on those UFS numbers.

- Free Web EIS user entitlement - Please see Section 2 Part 6, EIS Reports and Control, for details of the Web EIS entitlement included within the International Telemarketing Package.



Charge

Exc VAT

Inc VAT

£(pq)

£(pq)

International Telemarketing Package Option Fee

2500.00

2875.01

UFS Number Rental (per number per country activated)

50.00

57.50

New Customers IFS Number Rental (per number per country activated)

25.00

28.75

International Telemarketing Package Discount Structure (No Longer Available for New Supply) From 1st May 2004

Worldplus Package (No Longer Available for New Supply) From 1st May 2004

This is an annual contract designed for large users of IFS, UFS, Terminating Abroad and Transit services. There are 5 bands within the package. Call volumes and the mix of countries from which calls are made will determine the optimum band for a customer.

Worldplus Package Option Fees (No Longer Available for New Supply) From 1st May 2004



WorldPlus

Package

WP1

WP2

WP3

WP4

WP5

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£(pq)

£(pq)

£(pq)

£(pq)

£(pq)

£(pq)

£(pq)

£(pq)

£(pq)

£(pq)

Option Fee

2000.00

2300.01

2500.00

2875.01

3750.00

4312.51

6250.00

7187.51

8750.00

10062.51

Worldplus Package Rental and Connection Charges (No Longer Available for New Supply) From 1st May 2004

The following are the rental and connection charges that apply for this package in place of the standard charges detailed above. All other standard charges apply.



Worldplus package Rental and Connection Charges

(per plan)

Connection Charge

Rental

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£(pq)

£(pq)

Charge per IFS number or UFS number per country of activation

Nil

Nil

25.00

28.75

Switch

50.00

57.50

10.00

11.50

Please see Section 2 Part 6, EIS Reports and Control, for details of the free Web EIS user entitlements included within the Worldplus Package.

Worldplus Package Call Prices (No Longer Available for New Supply) From 1st May 2004

Within the Worldplus Package all Terminating Abroad and Transit minutes are priced at a discount of 32.5% on the standard call Prices.

The prices below are charged for the minutes on the IFS and UFS numbers.

Prices are quoted as Pounds per minute but will be charged at pence per second with minimum call duration of 6 seconds. Call durations are measured to a fraction of a second and the call charge is rounded up to the nearest 1000th of a penny.

Each WorldPlus Package is priced according to the table below:





Country

Tier

Pounds per minute

WP1

WP2

WP3

WP4

WP5

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

Exc VAT

Inc VAT

£

£

£

£

£

£

£

£

£

£

1

0.1812

0.21

0.1752

0.21

0.1686

0.20

0.1608

0.19

0.1536

0.18

2

0.1950

0.23

0.1890

0.22

0.1830

0.22

0.1734

0.20

0.1656

0.20

3

0.2232

0.26

0.2160

0.25

0.2076

0.24

0.1980

0.23

0.1896

0.22

4

0.2232

0.26

0.2160

0.25

0.2076

0.24

0.1980

0.23

0.1896

0.22

5

0.2910

0.34

0.2832

0.33

0.2724

0.32

0.2598

0.30

0.2484

0.29

6

0.3348

0.39

0.3240

0.38

0.3114

0.36

0.2970

0.35

0.2844

0.33

7

0.3624

0.42

0.3510

0.41

0.3372

0.39

0.3216

0.37

0.3078

0.36

8

0.4464

0.52

0.4320

0.50

0.4152

0.48

0.3960

0.46

0.3792

0.44

9

0.4464

0.52

0.4320

0.50

0.4152

0.48

0.3960

0.46

0.3792

0.44

10

0.5022

0.58

0.4860

0.56

0.4668

0.54

0.4452

0.52

0.4266

0.50

11

0.6138

0.71

0.5940

0.69

0.5706

0.66

0.5442

0.63

0.5214

0.60

12

0.7254

0.84

0.7020

0.81

0.6744

0.78

0.6432

0.74

0.6162

0.71

13

0.7254

0.84

0.7020

0.81

0.6744

0.78

0.6432

0.74

0.6162

0.71

14

0.8370

0.97

0.8100

0.94

0.7782

0.90

0.7422

0.86

0.7110

0.82

15

0.9204

1.06

0.8910

1.03

0.8562

0.99

0.8166

0.94

0.7824

0.90

Key Countries (No Longer Available for New Supply) From 1st May 2004

Customers on a WorldPlus WP3 Package or higher may subscribe to Key Country prices by paying the Key Country Option Fee per country, see list of Key Countries below:





Key Countries

Charge

Exc VAT

Inc VAT

£

£

Option Fee per Key Country

1000.00

1150.01

Key Country Call Prices (No Longer Available for New Supply) From 1st May 2004

Key Country prices are as per the following table, see list of Key Countries below:-





Country Tier

Pounds per minute

Exc VAT

Inc VAT

£

£

1

0.1404

0.17

2

0.1512

0.18

3

0.1728

0.20

4

0.1728

0.20

Key Countries (No Longer Available for New Supply) From 1st May 2004



Country

Country Tier

Belgium

1

France

1

Germany

1

Ireland

1

Italy

2

Netherlands

1

Spain

3

Sweden

2

Switzerland

2

USA

4

International Freefone Commitment Packages (No Longer Available for New Service From 10 September 1997)

Customers agree to achieve over 300,000 IFS, UFS, Transit, Terminating Abroad and Shared Cost Service call minutes per year for the contract of fixed duration of three years.

3 Year Contract

Customers committing to achieving over 300,000 minutes per year within a 3 year contract period receive all the advantages of the International Telemarketing Service Package without paying the Rental fee.

3 Year Long Term Contract Discount Structure

Discounts apply to standard price minutes on IFS, UFS, Terminating Abroad Service and Transit Service.



Cumulative minutes per Month

Discount

Year 1

Year 2

Year 3

Up to 2000

10%

19%

32.5%

2001 - 4000

19%

28%

32.5%

4001 - 8000

28%

32.5%

32.5%

Over 8000

32.5%

32.5%

32.5%

Worldplus Package

The WorldPlus Package is a 12 month term contract and customers pay the Option Fees every Quarter in advance.

Within the term of the existing contract period, customers can move upward within the WorldPlus Package structure at the beginning of any quarter, subject to 28 days written notice acknowledged by BT. Charges will not be applied retrospectively.

Withdrawal of Service By Foreign Administrations

BT accepts no liability if foreign administrations or other suppliers suspend or terminate a customer's service during the term of the WorldPlus Package Contract.

Early Termination

If a customer wishes to terminate a WorldPlus Package Contract before the end of the term and does not wish to subscribe to a new contract with a higher or equal option, they must pay the Option Fees due for the remainder of the term. Such payment must be made at the time of termination.

End of Term

  • At the end of the WorldPlus Package Contract the customer will be given the opportunity to:
  • - subscribe to a new WorldPlus Package term
  • - subscribe to any other available BT International Freefone package

If no alternative package has been subscribed to at the end of the contract term, the customer will revert to BT's basic International Freefone call and rental charges

Key Country Prices - Additional Terms and Conditions

Only customers on a WorldPlus WP3 Package or higher may subscribe to Key Country prices. Customers can only benefit from Key Country Prices during the term of their WorldPlus Package contract.

When a customer has subscribed to a Key Country Option, the relevant call charge will be applied to all the customer's International and Universal Freefone numbers from that Key Country.

During the term of their WorldPlus Package contract, customers who pay the Key Country Option Fee may do so for as many Key Countries and for as long as they wish.

No other BT discounts will be applicable to this package.

All call and other charges relating to a WorldPlus Package contract including Key Country commitment must be billed to a single billing number and only one WorldPlus Package contract may be associated with that billing number.

Early Termination

WP4 customers can move upward to WP5. The WP4 contract will be terminated without charge and replaced by a new 12 month WP5 Package contract.

All terminations will be subject to 28 days written notice acknowledged by BT.

End of Term

Key Country Prices are only applicable within the contract term of a WorldPlus Package. Key Country Prices will only remain available if a customer subscribes to a new WorldPlus Package contract.

Migration to BT Contact Centre Service

Migration from IFS contracts to BT Contact Service Centre is permitted without incurring early termination charges or defaults, provided the following criteria are met:

-There is a net benefit for BT. A net benefit means that there is the same or higher call commitment and an increased contract value or increased contract term.

-On migration, all one-off charges (including Set Up charges) applicable to BT Contact Service Centre must be paid

-Term of the new contract is equal to or greater than the outstanding term of the old contract

-A new contract for BT Contact Service Centre comprising the terms and conditions for that service must be signed by the Customer.

-The migration is subject to 28 days written notice acknowledged by BT.

International Freefone Commitment Packages (No Longer Available for New Service)

These conditions are in addition to the general conditions listed above and apply specifically to the International Freefone Commitment Packages.

Non Achievement Charge

At the anniversary of the commitment contract, the total International Freefone and International Shared Cost Service call minutes charged to a single billing number will be used to determine if the annual volume comment is satisfied. If there is a shortfall in the committed volume the customer must pay BT, in addition to any other charges due, the difference between BT's standard charges for the volumes of call minutes achieved, including rental charges, and the Long Term Contract charges payable for such calls for that year. All non-achievement charges will be multiplied by 1.06. If the non-achievement is by less than 10% of the committed volume the charges will be multipied by 0.53.

Early Termination of Long Term Contract

Customers wishing to terminate a Long Term Contract before the end of the term and deciding not to subscribe to a new contract with a higher volume and/or longer commitment, must pay one year's total International Telemarketing Package rental charge and any discount earned over the standard International Telemarketing Package discounts in the current year.

Customers can migrate to the WorldPlus Package without early termination charges being levied subject to 28 days written notice acknowledged by BT.

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