BT Price List

Section 2:Call Charges & Exchange Line Services

Part 6:Freefone 0800, BT 0845, BT 0870, BT Contactcall 0844 and 0871 & BT Call Director

Subpart 4:Telemarketing Services Reports & Controls

CALL CHARGES FOR 08 NUMBERS

Ofcom may introduce changes in regulation which will affect call charges to 08 numbers. This may result in changes to Call Charges and other changes to terms and conditions.

0845 CHANGES

CALL CHARGES FOR 0845 NUMBERS

Ofcom may introduce a change in regulation which will affect call charges to 0845 numbers. This may result in changes to Call Charges and other changes to terms and conditions.

0870 CHANGES

CALL PAYMENTS AND CALL CHARGES FOR 0870 NUMBERS - IMPORTANT CHANGES IN 2009

(i) Subject to paragraph (ii) below, where calls are being made to the 0870 number(s) on and after the 1st February 2008, the Customer will continue to receive Call Payments, if applicable, at the rate in force prior to the 1st February 2008 and will not be required to pay call charges.

(ii) Ofcom's implementation of a change in regulation on 1st August 2009 affects call charges to 0870 numbers. From this date, Call Payments are withdrawn and Call Charges apply. Other changes to terms and conditions apply. Please refer to the relevant sub parts of this Part for details.

Reports and Controls

(a)`Full Control' enables the Customer to modify their Call Plan, by adding and amending Advanced Features and Inline Services via our web-based tool.

(b)`Simple Control' enables the Customer to modify their live Call Plan routing, by amending certain Advanced Features and Inline Services only, via our web-based tool.

(c)`Rapid Reports' provide the Customer with graphical views of live Call handling in near real time, normally within 3 minutes of a call being made, available via our web-based tool.

(d)`Enhanced Rawcall Data' provides the Customer with unaggregated detailed call record and billing information on their Service Number. Collated Midnight to Midnight, available either by:- CD-Rom posted - Weekly, Monthly; on-line download - daily via our web-based tool; or File transfer daily to customer server. `Inbound Analyst' is a PC software tool also available free to Enhanced Rawcall Data Customers to help view and analyse their call data.

(e)Enhanced Information Statistics provides the Customer with aggregated call information in a series of set format reports on their Service Number. Collated daily, available either by:- Paper - Weekly; on-line download or graph summary - daily (within 24hrs) via our web-based tool.

(f)DTN Changes via the Web allows the Customer to make changes to his deliver to numbers using our web-based tool.

International Freefone and Universal Freefone Services

The following EIS reports are not available for International Freefone and Universal Freefone:

-Geographic Call Analysis Report

-Enhanced Geography Report

-Repeat Call Analysis

There are no Connection or per Service Number charges for EIS via our web-based tool for International Freefone and Universal Freefone services-see below

Enhanced Rawcall Data (ERD)

Customers will be entitled to one set of ERD via the web free of charge per Contract regardless of whether they have committed to a CCV.

For Customers that have committed to a CCV of 1 million or more will be entitled to two sets of ERD per Contract and if they require further ERD, appropriate charges will apply on a per Service Number basis, see charges below.

Please note: BT Business Class is no longer available for new supply as of 7 December 2007.

Enhanced Information Statistics

Standard Service

	Rental Charge
	Exc VAT	Inc VAT
	£(pq)	£(pq)
Standard Service
per Option 100 (Business Builder), 100 (BT 0870), 101 (Business Builder), 102 (Business Builder) and 103 number*	100.00	115.00
Per 0800 Validation Service, Option 104, 105, 110, 115, 120, 121, 123, 125 high volume or Long Term Contract or Guaranteed Price Contract number*	nil	nil
per Option 2 or 4 number*	nil	nil
Per Option 3 number*
-with 1 - 9 lines	100.00	115.00
-with 10+ lines	nil	nil

*Not available for new supply other than to Customers with an existing Contract for the option stated.

Short Term Service

The Charge set out below is a one off charge applied to the period stated.

	Charge
	Exc VAT	Inc VAT
	£	£
First 4 weeks (or part thereof):
-Per Option 100 (Business Builder), 100 (BT 0870), 101 (Business Builder), 102 (Business Builder) and 103 number*	100.00	115.00
-Per 0800 Validation Service, Option 104, 105, 110, 115, 120, 121, 123, 125 high volume or Long Term Contract or Guaranteed Price Contract number*	nil	nil
-Per Option 2 or Option 4 number*	nil	nil
-Per Option 3 number:*
-with 1 - 9 lines	100.00	115.00
-with 10 + lines	nil	nil
Each subsequent 4 weeks (or part thereof):
-Per Option 100 (Business Builder), 100 (BT 0870), 101 (Business Builder), 102 (Business Builder) and 103 number*	40.00	46.00
-Per 0800 Validation Service, Option 104, 105, 110, 115, 120, 121, 123, 125 high volume or Long Term Contract or Guaranteed Price Contract number*	nil	nil
-Per Option 2 or Option 4 number*	nil	nil
-Per Option 3 number:*
-with 1-9 lines	40.00	46.00
-with 10 + lines	nil	nil

*Not available for new supply other than to Customers with an existing Contract for the option stated.

Additional Charges

Per Occasion Charges

	Rental Charge		Single Payment Charge
	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£(pq)	£(pq)	£	£
-Customer definable timeslots for Time of Day report
-set-up charge	-	-	100.00	115.00
-charge per change to definition	-	-	100.00	115.00
-Customer definable timeslots for Effective Call Duration report
-set-up charge	-	-	100.00	115.00
-charge per change to definition	-	-	100.00	115.00
Customers on DDI:
-Per Option 104, 105, 110, 115, 120, 121, 123 and 125 up to 10 numbers*	-	-	nil	nil
-Per Option 100 (Business Builder), 100 (BT 0870), 101 (Business Builder), 102 (Business Builder) and 103 up to 10 numbers*	-	-	100.00	115.00
-Additional Numbers (All Options)	-	-	100.00	115.00
-Change of number for reports	-	-	50.00	57.50
Customer definable Enhanced Geography Report
Set-up	-	-	100.00	115.00
Charge per change to definition	-	-	100.00	115.00

*Not available for new supply other than to Customers with an existing Contract for the option stated.

Enhanced Rawcall Data

	Connection Charge		Rental Charge
	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£(pq)	£(pq)	£(pq)	£(pq)
Enhanced Rawcall Data (ERD)
- Per number	0.00	0.00	35.00	40.25
- Additional Set Per number	0.00	0.00	35.00	40.25

BT Telemarketing Services Reports & Controls Via the Web

Scheme 1:- not available for new supply and therefore connection charges are not applicable.

	Connection Charge		Rental
	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£	£	£(pq)	£(pq)
On-Line Non Recurring & Rental Charges
-Full Control service per number - Scheme 1	100.00	115.00	500.00	575.01
-Full Control service per number - Scheme 2	100.00	115.00	1000.00	1150.01
-Full Control service per user - Scheme 1	410.00	471.51	50.00	57.50
-Full Control service per user - Scheme 2	410.00	471.51	100.00	115.00

	Connection Charge		Rental
	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£	£	£(pq)	£(pq)
On-line Reports via the Web per number - Up to a maximum of 5 numbers. Above 5 numbers there are no additional connection or rental charges.	25.00	28.75	25.00	28.75
On-line Reports via the Web per user	25.00	28.75	25.00	28.75

	Connection Charge		Rental
	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£	£	£(pq)	£(pq)
RAPID Reports via the Web per number	25.00	28.75	25.00	28.75
RAPID Reports via the Web per user	25.00	28.75	25.00	28.75

	Connection Charge		Rental
	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£	£	£(pq)	£(pq)
Simple Control via the Web per number	25.00	28.75	25.00	28.75
Simple Control via the Web per user	25.00	28.75	25.00	28.75

Connection Charge		Rental
ExcVAT	IncVAT	ExcVAT	IncVAT
£	£	£(pq)	£(pq)
Lite Control	100.00	115.00	0.00	0.00
Advance Control	100.00	115.00	0.00	0.00

International Freefone and Universal Freefone

Prices and Conditions for Option 105 apply to the provision of EIS (Paper) for International Freefone and Universal Freefone Service Numbers.

Charges per User are as follows:

	Connection Charge		Rental		Standard Care
	Exc VAT	Inc VAT	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£	£	£(pq)	£(pq)	£(pq)	£(pq)
International Freefone Charge per Web EIS User	0.00	0.00	25.00	28.75	0.00	0.00

The following is the free user entitlement given with each International/Universal Freefone Service Pricing Package. Additional Users will be charged at the above per user rate.

	Connection Charge		Rental		Standard Care
	Exc VAT	Inc VAT	Exc VAT	Inc VAT	Exc VAT	Inc VAT
	£	£	£(pq)	£(pq)	£(pq)	£(pq)
International Freefone Web EIS free user entitlement	0.00	0.00	0.00	0.00	0.00	0.00

Pricing Package	Web EIS Users - free User entitlement per International/Universal Freefone Package


Standard Package*	Nil
Telemarketing Package*	1
WorldPlus 005*	2
WorldPlus 010*	4
WorldPlus 025*	6
WorldPlus 050*	8
WorldPlus 075*	10

*Not available for new supply.

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