Options No Longer Available for New Supply | | Service Provider Payment Rates | |
| Value Plan Standard Contract - No Longer Available for New Supply | | CALL CHARGES FOR 09 NUMBERS Ofcom may introduce changes in regulation which will affect call charges to 09 numbers. This may result in changes to Call Charges and other changes to terms and conditions. | Please note a customer may migrate from a Value Plan contract to a ValuePlan plus Package contract without incurring termination charges. | Charges for ff and p rates are quoted as rounded up to the nearest penny. |
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| ValueCall Annual and 3 Year Commitment Packages | | Valueplan Commitment Packages - No Longer Available for New Supply. | | 1 and 3 year ValuePlan Commitment packages give higher Service Provider Payments than ValuePlan Standard contracts. BT 0870, BT Contactcall 0871 call minutes are accumulated with ValueCall call minutes for the purpose of ValueCall Option schemes for achieving volume. - The following features are part of the BT Annual Commitment and 3 Year Commitment packages with no extra charge.
- - Enhanced Information Statistics reportson nominated numbers.
- - Mid Call Diversion and Customer Access Manager facilities if required.
- - All translation changes.
- - Connection of additional ValueCall Access lines to expand existing installation.
- - Providing new numbers (and disconnecting old numbers) for services which are moved to a higher call charge.
- - Shifts of lines within or between Home Zones.
- - ValueCall Revenue Reports
| Rental: | Rentals will only be applied if a Customer does not achieve the annual commitment of call minutes. |
| Valueplan 3 Package - Commitment Target 3 Million Minutes P.a. - No Longer Available for New Supply | |
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| Valueplan 6 Package - Commitment Target 6 Million Minutes P.a. - No Longer Available for New Supply | |
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| Valueplan 12 Package - Commitment Target 12 Million Minutes P.a. - No Longer Available for New Supply | |
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| Valueplan 30 Package - Commitment Target 30 Million Minutes P.a. - No Longer Available for New Supply | |
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| Valueplan 54 Package - Commitment Target 54 Million Minutes P.a. - No Longer Available for New Supply | |
| For Fixed Fee Services, the following reductions in Service Provider Payment Rates apply to calls beyond 60 seconds duration:- - ff1 Fixed Fee Calls, 0.50p per second (0.576p inc. VAT and rounded up to the nearest penny)
- ff2 Fixed Fee Calls 0.75p per second. (0.864p inc. VAT and rounded up to the nearest penny)
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| Conditions | | See Section 2 Part 5 (section 2) for general conditions. | ValuePlan Commitment Packages - NO LONGER AVAILABLE FOR NEW SUPPLY | MINIMUM PERIOD OF SERVICE | Annual Commitment Contracts have a minimum period of service of 1 year, beginning on the Access Date. | 3 Year Commitment Contracts have a minimum period of service of 3 years, beginning on the Access Date. | RENTAL CHARGES | Customers with an Annual Commitment Contract, or a 3 Year Commitment Contract, who have achieved the commitment volume of call minutes, for the year or for the anniversary respectively, will not be required to pay the annual rental. Rental and call charges may change during the period of both the Annual Commitment Contract and the 3 Year Commitment Contract. | UNDERACHIEVEMENT CHARGES | If underachievement within an Annual Commitment Contract or in any one year of a 3 Year Commitment Contract is greater than 10% then the Customer will pay back the difference between the Service Provider Payment Rate made for the committed volume and the best rate which would have applied for the minutes achieved. If the total of the accumulated minutes is within 10% of the committed volume, the Customer will pay back only half of the difference between Service Provider Payment made for the committed volume and the best rate which would have applied for the minutes achieved. | If a customer does not achieve their commitment of call minutes in the contractual period of the Annual Commitment Contract, or on each annual anniversary of the 3 Year Commitment Contract, the appropriate rental charges will be payable in full. | TERMINATION OF THE CONTRACT Please note a customer may migrate from a Value Plan contract to a ValuePlan plus Package without incurring termination charges. | 1.Annual Commitment Contracts | If a customer wishes to terminate an Annual ValuePlan Commitment Contract before the end of the minimum period of service, and does not do so in order to subscribe to a ValuePlan plus Package, the customer must pay one year's rental appropriate for the committed volume and repay any Service Provider payment earned over the standard Service Provider payment rate in the current year. A Customer must also repay any charges which have been foregone by BT as part of the annual commitment offering, i.e. the published prices for any EIS reports, MCD and CAM, translation charges, connection charges for additional ValueCall lines, shifts of lines. | 2.3 Year Commitment Contracts | If a customer wishes to terminate a 3 Year ValuePlan Commitment Contract during the first two years of the minimum period of service, and does not do so in order to subscribe to a ValuePlan plus Package, the customer must pay one year's rental appropriate for the committed volume and repay any Service Provider payment earned over the standard Service Provider payment rate in the current year. A Customer must also repay any charges which have been foregone by BT as part of the 3 year commitment offering, i.e. the published prices for any EIS reports, MCD and CAM, translation charges, connection charges for additional ValueCall lines, shifts of lines. | If a customer wishes to terminate a 3 Year ValuePlan Commitment Contract during the final year of the minimum period of service, and does not do so in order to subscribe to a ValuePlan plus Package, the customer must pay one year's rental appropriate for the committed volume and repay any Service Provider payment earned over the standard Service Provider payment rate in the current year. A Customer must also repay any charges which have been foregone by BT as part of the 3 year commitment offering, i.e., the published prices for any EIS reports, MCD and CAM, translation charges, connection charges for additional ValueCall lines, shifts of lines. | END OF TERM | The Annual Commitment Contract and the 3 Year Commitment Contract run for periods of one and three years respectively. | At the end of the Annual Commitment Contract the Customer will be given the opportunity to: | Subscribe to a ValuePlan plus Package. | If a customer does not select the above, then once the existing contract has expired Service Provider Payments will revert to the ValuePlan plus Standard Rate. |
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| ValueCall Access Line Long Term Contracts | | Minimum Period of Service | | Long Term Contracts are available with contract duration's of 3, 4 and 5 years, these are also the respective minimum periods. The Minimum Period of Service applies to each ValueCall Access Line provided under the contract. |
| Charges | | Rental charges are subject to change during the period of the Long Term Contract. |
| Long Term Contract Extensions | | After the first year of the Long Term Contract the customer may request that the contract duration be extended. Contract extensions are available for periods of 3, 4 and 5 years. Any extension must be for a period greater than that remaining on the existing contract. The discount applicable to the extension is also applied to the outstanding period of the original Long Term Contract. |
| Long Term Contract Expiry | | Unless otherwise specified, upon expiry of a Long Term Contract the standard access line rental will be applied at prevailing prices without further minimum period commitments. If a customer wishes to take out a new Long Term Contract the appropriate minimum period will again be applied. | At the end of any extension period the customer must either sign a new Long Term Contract or revert to standard ValueCall Access Line prices. |
| Termination of the Long Term Contract | | If a customer terminates the Long term Contract before the expiry of the Minimum Period of Service, the customer shall pay BT 20% of the rental for the ValueCall Access Lines for the outstanding period of the contract, calculated at the discounted rental charge prevailing at the time of the termination. | If the new contract is for a lesser number of ValueCall Access Lines, a termination charge of 20% of the rental for the remainder of the minimum period for the ceased ValueCall Access Lines will be payable. This will be calculated at the discounted rental charge prevailing at the time of termination. |
| Alterations to the Customer'S Long Term Contract | | The Minimum Period of Service applies to each ValueCall Access Line provided under the contract. If the customer wishes to terminate a ValueCall Access Line early, the customer shall pay BT 20% of the rental that would otherwise have been payable for the remainder of the Minimum Period of Service of the Long Term Contract, calculated at the discount rental charge prevailing at the time of termination. | If a customer wishes to rent additional ValueCall Access Lines the customer will be required to sign a separate contract with BT. |
| Moving Customer | | If a customer wishes to move premises and continue to receive ValueCall Service at the new premises the contract may stay in force as long as there is a period of at least 12 months remaining. Standard shift charges will be applied in such circumstances. |
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