The minimum contract term for Featureline and Featureline Compact service is 12 months, unless Fixed Term Contracts (also referred to as Long Term Contracts) or Temporary Service are requested. See Section 15 Part 11 Temporary Service of Featurelines or Featureline Compact.

See Part 12 of this Section for Internal shift and provision of internal exchange line wiring for Featureline or Featureline Compact.

Fixed Term Contracts of three or five year duration are also available, providing discounts on the standard rental charges for Featureline and Featureline Compact access. This discount is not available on any other Featureline or Featureline Compact rental charges(e.g. Local Link, Features, etc.), or one-off connection or conversion charges.

To receive these discounts, a customer must contract to retain their Featureline or Featureline Compact service for a three or five year Fixed Term. At the end of the Fixed Term Contract the rental payable will revert to the standard 1-year term prices, unless the customer requests and signs a further Fixed Term Contract.

For Featureline and Featureline Compact, the customer receives a quick start guide for each line ordered. As well as the quick start guide, full user guides are available to download at bt.com. Paper copies of the full user guide are available to the customer and are chargeable per guide.

Early terminationTermination Charges For Featurelines and Featureline Compact on Fixed Term (3 or 5 year) Contractslines

If the customer terminates the contracta Fixed Term 3 or 5 year Contract before the expiryend dateof, the Minimumfollowing Period,early thetermination followingcharges earlywill termination charges will apply;:

1. Contracts with a 12 Month Minimum Period

If the contract is terminated within 12 months, the customers will pay BT the full rental for the remainder of the 12 month period.

2. Fixed Term Contracts - (3 or 5 year Minimum Period) Contract

(i) Where the Contract is terminated within the first 12 months of the Minimum Period, the Customer will pay BT:

a) the full rental due for the first 12 months of the Minimum Period and 20% of the rental that would otherwise have been payable for the remainder of the Minimum Period at the rental applicable on the date of termination (exclusive of VAT).

AND

b) the difference between the connection charge actually paid per line and the connection charge which would have been paid per line at the time the line was taken, had the customer not taken out a Long Term Contract (plus VAT).

ii) Where the Contract is terminated after the first 12 months of the Minimum Period, the Customer will pay BT:

a)20% of the rental that would otherwise have been payable for the remainder of the Minimum Period at the rental applicable on the date of termination (exclusive of VAT).

AND

b) the difference between the connection charge actually paid per line and the connection charge which would have been paid per line at the time the line was taken, had the customer not taken out a Long Term Contract (plus VAT).

iii) At the end of the Minimum Period, the rental charges will revert to the standard charges applicable at that time.

3. For contracts on both 1 year Minimum Term and Fixed Term Contracts:

(i) VAT will not be applied to these termination charges, unless otherwise stated

(ii) Termination charges where a customer is moving a Featureline or Featureline Compact line do not apply to existing customers moving to a new location within the same building. Under these circumstances a shift and visit charge would apply unless installation takeover is applicable. Please see Part 12of this Section.

(iii) Termination charges will not apply where the customer wishes to upgrade service at a site:

a) from Featureline Compact to Featureline, Featureline Corporate or Featurenet Embark or a 'converged' proposition involving BT PSTN lines, ISDN lines or Featurelines, under a new contract of at least the equivalent remaining Minimum Period.

b) from Featureline to Featureline Corporate or Featurenet Embark or a 'converged' proposition involving BT PSTN lines, ISDN lines or Featurelines, under a new contract of at least the equivalent remaining Minimum Period.

c) from Featureline or Featureline Compact lines on a Fixed Term Contract to ISDN2 OR ISDN 30 under a new contract of at least the equivalent remaining Minimum Period.

(iv) Termination charges will not apply where a customer wishes to cease an installation and relocate to another site and Featureline, Featureline Compact, Featureline Corporate or Featurenet Embark is taken at that site (with normal connection or takeover charges) under a new contract with at least the minimum term of service on the ceasing line (1, 3 or 5 years). The charge will not be applied irrespective of when during the initial term of service that the relocation takes place.

(v) Termination charges apply irrespective of whether the featureline or featureline compact was provided as new or was taken over.

(vi) Termination charges will not apply where a customer wishes to terminate a Featureline or Featureline Compact Fixed Term Contract early to replace it with another BT Featureline or Featureline Compact contract with a duration which must be longer than the outstanding term. If the new contract is for a lesser number of channels a termination payment will be charged for the ceased channels.

(vii) A customer may take out a new Fixed Term Contract at any time after the expiry of its existing one. If at the end of an existing Fixed Term Contract the Customer does not take out a new Fixed Term Contract, rentals will revert to the prevailing standard price.

(viii) Fixed Term Contracts do not protect against changes in the rental prices payable during the contract term; they offer the customer a discount over the appropriate and prevailing minimum term rental prices, in return for a commitment by the customer to retain the Featureline or Featureline Compact service for the duration of the Fixed Contract Term.

Order Cancellation Charge

If a Customer cancels a Contract or the provision of a line before Service is provided, cancellation charges will apply as set out in Pricing Information. This charge will apply to new provisions, takeovers and conversions.