BT LogoBT Price List

Section 52:Retail Broadband Services

Part 6:BT Business Broadband Access Service


Subpart 3:Additional Charges

BT Business Hub

Where the Customer requires a BT Business Hub, the charges set out in the table below will apply.



BT Business Broadband Wires Only

BT Business Broadband, Broadband Unlimited, Broadband Premium

BT Business Broadband (Fibre), BT Business Infinity (all variants)

BT Business Hub: Wireless/Fibre Enabled BT Business Hub 3*

£79

No extra charge

-

BT Business Hub: Wireless/Fibre Enabled BT Business Hub 5

£90

£90

No extra charge

Hub Delivery

£8

£8

£8

The BT Business Hub

(a) requires a BT approved telephone for use with BT Broadband Voice. BT Broadband Voice is provided under a separate contract subject to BT's Conditions for Business Broadband Voice Service. (The BT approved telephone may be purchased separately from BT subject to BT's Conditions of Sale, or rented as part of the BT Broadband Voice Service);

(b) may be purchased separately from BT subject to BT's Conditions of Sale. The charge will be as set out above under ?BT Business Broadband Wires only?.

Static IP



BT Business Total Broadband Office

BT Business Broadband, Broadband Unlimited, Broadband Premium *BT Business Total Broadband Office Unlimited, Option 2, Advance, Advance Support and Advance Support (Fibre) BT Infinity for business Options 1 and 2, Advance and Advance Support and Option 3 Advance Support

BT Business Total Broadband Network and Network Premium

1 static IP address

£5.50 per month

£5.50 per month

£5.50 per month

5 static IP addresses

£10.50 per month

£8.50 per month

£7.00 per month

13 static IP addresses**

£20.50 per month

£15.50 per month

£15.50 per month

* A charge of £10 will be applied to the Customer's account if the number of static IP addresses is reduced at any time.

** Only available to order offline.

Usage charges

If the Customer exceeds the usage allowance included in the option chosen, BT will charge the Customer for the additional usage as set out in the table below for each month the usage is exceeded.

BT Business Broadband Wires Only: 1GB



Band 1

1.1 - 1.9GB

£6

Band 2

Over 2GB

£37.50

BT Business Broadband, BT Business Total Broadband Office, BT Business Total Broadband Option 1



Band 1

10.1GB - 12.9GB

£6

Band 2

13.0GB - 15.9GB

£12

Band 3

16GB - 19.9GB

£18

Band 4

Over 20GB

£37.50

BT Business Infinity, BT Business Total Broadband Advance



Band 1

50.1 - 54.9GB

£6

Band 2

55.0 - 59.9GB

£12

Band 3

60.0 to 64.9GB

£18

Band 4

Over 65GB

£37.50

BT Infinity for business Advance



Band 1

100.1 - 104.9GB

£6

Band 2

105.0 - 109.9GB

£12

Band 3

110.0 to 114.9GB

£18

Band 4

Over 115GB

£37.50

Excess Construction and Distance Based Charges

(a) The excess construction charges referred to in the Service Schedule will be calculated by reference to Section 45 of the BT Price List.

(b) The distance based charges referred to in the Service Schedule will be calculated by reference to the table below.



Charge Band

Distance from serving BT Street cabinet

to premises in metres

Charge (ex VAT)

Charge Band

Distance from serving BT Street cabinet

to premises in metres

Charge (ex VAT)

A

0 - 199m

£350

G

1500-1999m

£6125

B

200-399m

£1050

H

2000-2999m

Price On Application

C

400-599m

£1750

I

3000-4999m

Price On Application

D

600-799m

£2450

J

5000-7999m

Price On Application

E

800-999m

£3150

K

8000m +

Price On Application

F

1000-1499m

£4375

-

-

-

Help Desk Charges

In the event that a Broadband Office customer contacts BT via telephone in respect of any issues relating to the Service, the Customer will be directed to a helpdesk. Calls to the helpdesk will be charged at national rates as set out in the BT Price List.

Fault Attendance Charges

The charge referred to in the Conditions the Service Schedule and the Customer Service Compensation Scheme - Annex is [Price] (excluding VAT). Additional charges may apply if BT agrees to work outside the hours of 8am to 5pm, and for any replacement parts that may need to be provided.£245(excluding VAT). Additional charges may apply if BT agrees to work outside the hours of 8am to 5pm, and for any replacement parts that may need to be provided.

Abortive Visit Charge

The abortive visit charge referred to in the Service Schedule is set out in Section 15, Part 8 of the BT Price List.

BT ITSM and Tech Heads Charges

BT will raise a charge of £25 per 30 minutes or part thereof, where BT agrees to provide complex support including the removal of Malware.

Late Payment Charge

Charges for late payment, including any charges for dishonoured payments, are set out in Section 15 of the BT Price List.

Re-grade charge

Depending upon the service option the Customer wishes to re-grade to, the Customer may be eligible to re-grade between BT Business broadband services subject to:

(a) committing to a new Minimum Period for the service the Customer wishes to re-grade to; and

(b) payment of a charge of £75.



REGRADE TO

Broadband

Broadband Unlimited

Broadband Premium

Broadband Fibre

Infinity

Infinity Unlimited

Infinity Premium

Infinity Ultra

REGRADE FROM

Broadband Unlimited

£75

£0

£0

£0

£0

£0

£0

£0

Broadband Premium

£75

£75

£0

£0

£0

£0

£0

£0

Office

£0

£0

£0

£0

£0

£0

£0

£0

Office Unlimited

£75

£0

£0

£0

£0

£0

£0

£0

Advance & Advance Support

£75

£75

£0

£0

£0

£0

£0

£0

Option 1

£75

£0

£0

£0

£0

£0

£0

£0

Option 2 & 3

£75

£75

£0

£0

£0

£0

£0

£0

Network & Network Premium

£75

£75

£75

£75

£75

£75

£75

£0

Broadband Fibre

£75

£75

£75

£0

£0

£0

£0

£0

Infinity

£75

£75

£75

£75

£0

£0

£0

£0

Infinity Unlimited

£75

£75

£75

£75

£75

£0

£0

£0

Infinity Premium

£75

£75

£75

£75

£75

£75

£0

£0

Infinity Ultra

£75

£75

£75

£75

£75

£75

£75

£0

Infinity Advance Option 1

£75

£75

£75

£75

£75

£0

£0

£0

Infinity Advance Option 2

75

£75

£75

£75

£75

£0

£0

£0

Infinity Advance

Support Option 1 & 2

£75

£75

£75

75

£75

£75

£0

£0

Infinity Advance

Support Option 3

£75

£75

£75

£75

£75

£75

£75

£0

FOD Advance

Support Option 4

£75

£75

£75

£75

£75

£75

£75

£0

Ceasing Service Charge

If the Customer ceases the Service, the Customer will pay a charge of £18.00.

Cancellation Charges

If the Customer cancels the Contract or the Service at any time before BT provides the Service the Customer will pay:

(a) a cancellation charge of £15; and

(b) an abortive visit charge (if applicable); and

(c) excess construction charges (if applicable and which will include Traffic Management Act permit charges if relevant) and

(d) distance based charges (if applicable).

Early Termination Charges

The termination charges referred to in the Conditions for BT Business Service are any subscription, rental, and any other recurring charges (including inclusive usage charges) for any remaining part of the Minimum Period.